My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.

This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

ER Towing & Recovery commandeered an entire private parking lot in La Mesa, dumping construction…read moreequipment on private property and parking its tow truck without permission while staging for a nearby construction project. For a company in the business of hauling off illegally parked cars, that's a lot of nerve.

Great service came very quickly in around 20 min other tow company's had hour waits and more…read moreexpensive pricing this tow company has great rates and good service

Picked me up at 11pm in Newport and drove me all the way home to San Bernardino. AAA was quoting me…read more2-3 hours more of a wait when I had already waited two hours. I called these guys and they were at my location within 20 minutes. Hooked me up on the back of the flatbed and drove me home. I was home before the AAA service said I would have even been picked up. Great service and a reasonable price as well.

Literally the best and they don't charge up the ass. I got a tow from Huntington Beach to Pasadena…read morefor a steal compared to what these other companies are charging. AAA charged more than double of what I got charged here. This is by far the best. Good customer service as well from my driver

Thank you Valley Express, and especially Sam, for being so wonderful to me! Car issues are never…read morefun, especially as a female, and Sam was professional and very knowledgeable. He was quick and the service was affordable. Hoping I don't have any more car issues, but if I do I know who I'm calling. Also, I learned a few tips about my car. Would highly recommend to anyone in the area.

Wow, I never thought I would have such a great rowing experience but this company proved otherwise…read more My car had a flat tire with a broken axel or something and my insurance is based in Michigan so it was taking forever (not to mention I wasn't even sure if it was covered). I looked up towing places and I came across Valley Express Towing. I called them and they arrived in less than a half hour to pick up my vehicle and tow it to the closest dealership to have it fixed. I was so relived when Sam cam and picked up my vehicle. He was so nice to me. I was having such an awful day and when he arrived I knew things were going to be better. Thank God for this place! I still don't know if insurance ever picked up my car!

Best towing company in Oxnard. Sam and his staff were very helpful. Would highly recommend this…read moreplace to anyone who needs any kind of tow service in Ventura county. They value their customers.

Amazing people! Spoke to the wife she was really helpful and really patient called to a few other…read moreplaces really disappointed me specially when I was going through a lot with my car at the moment but once I called this placed I was amazed and the pricing is just awesome

I have tried more then one towing company and speedee towing is so far the best. The driver is nice…read moreand towed my car good and safe. The person over the phone was nice and helped me with so much thank you speedee towing.

My car broke down in the middle pf the street first person to call was speedee towing the lady on…read morethe phone was so kind and the driver arrived fast and towed my car to my destination im really happy with this service and will recommend to everyone

APG towing is the Best towing service around they came which is very Fast response time and helped…read moreme with all my needs took care of me and u couldn't believe the fair prices

Responded fast and got my car to my location quickly. My car is a4 wheel drive and they were able…read moreto accommodate for that as well. Make sure to call them because yelp messaging is kind of slow. They are a 24/7 service. Very kind and let's you ride in their front seat if you don't have a ride to your drop off location.

I was stranded at the side of the road for about 20 mins when Expo towing showed up. Thank you for…read morehelping me get off the freeway safely! Much appreciated