One of the male workers are rude, and they seem to be always short staffed, even when you are on…read moretime to a 7AM appointment you have to wait 50 minutes to even be seen. And it's always crowded with patients because we aren't a seen in a timely manner. Management should staff them properly so patients can be seen and not wait so long.

I have been here twice for my glucose test. The whole team was amazing. I checked in at 7:14 my…read moreappointment wasn't till 7:30. I was greeted and taken in as soon as I stepped into there office. Over all great experience and everything super clean as well!!!!

If I could give this lab a rating below zero, I absolutely would. The level of disorganization and…read moreunprofessionalism I experienced was unacceptable. When I arrived, the check-in system estimated a 30-minute to 1-hour wait, which seemed reasonable. However, after well over an hour, my name remained "next in line" on the screen with no updates or explanation. When I finally approached one of the two staff members working, I was met with rudeness and indifference. I was told, "We really don't know, there are only two of us here." When I asked if they could at least confirm whether my insurance was accepted--since I'm new to this lab--they couldn't even check. This is not acceptable patient care. There was no communication, no sense of responsibility, and no basic customer service. If a lab cannot manage patient flow, provide information, or treat people respectfully, it should not be operating. Patients deserve better than this I would avoid this lab at all cost -even if you get an appointment. We left and no service done. 10/17

They were on time.... Even though there were a lot of people waiting...I made an appointment....so…read morefor me it was easy in easy out.... The girl did a great job..... couldn't even tell where I was poked Parking is plentiful .... Employees are friendly and very efficient...

If I could give zero stars, I would. Husband and I had 6pm appointments, today, at the Folsom, CA…read moresite and arrived a few mins early. Trailer and signs were out, but no one came out to meet us. I got out and knocked on the door and no one answered. Called the corporate number, which happens to have a Las Vegas area code same as my cell, and no one answered - VM also full. Called several more times, still no answer though business hours are until 9pm. Emailed them and no response. Just a few minutes ago, my husband received an email from them saying "thank you for visiting". This company sounds like a scam, likely collecting federal funds and providing no actual service. Such a shame especially given the seriousness of the virus.

It's been 8 days since I took the PCR test at Brea mall and it still shows pending results on their…read morewebsite. I wished I've could done more research about this testing site. It's very frustrating. Don't test here.

I was referred to Jon from a good friend, I made an appointment which took about a week to make…read more Once I got confirmation and showed up the office had no sign presenting the business which I thought was odd. I went into an office with the owner and filled out some paperwork. The vibe was not professional nor was he very informative of the process. He asked me about my concerns and I out my hand on a devise for 5 seconds and that was it he said I would have my results in 7-10 days, and owe him $300. I gave him my card and he didn't have a credit card reader and asked if he could take a pic of my card which is very unprofessional. After a month no results I've contacted him several times and gotten three excuses and nothing. I did not believe the business is still in business or running ethically. Walk away!

I heard great things but have not had a great experience at all…read more I sent in a hair sample over a month ago. My boyfriend purchased this test for me for Christmas. I sent in my hair sample and have yet to receive my results. I have emailed multiple times to the email given at info@luminarywg.com, and have NOT received a response. I even called their # 866-383-4166 and was told by a man, who was annoyed and bothered that I called, that someone would be reaching out to me. And still, nothing.  I emailed again to request a full refund. We will take our business elsewhere because of the lack of response, the lack of customer service, and the lack of results. I no longer want my test results. I just want a refund. My boyfriend paid $295.00 + shippiing!! We'll see if we get it.

One of their facilities have been dirty and they take forever. They sit there in the back, laughing…read moreand talking and chatting, knowing that there are several people they need to tend to, and they don't not in a timely manner.

Is there a zero star option? APPOINTMENT TIMES ARE NOT RESPECTED. WALK INS NOT WELCOME HERE…read more Whoever was working on 10/7/2025 needs to be reviewed and written up. The care is unprofessional, the staff hide in the back and you can hearing them talking and laughing the entire time while not taking any of the patients. We had an appointment in the morning and showed up 30 minutes ahead of time for another appointment that we had for the hospital. The appointed time for lab draws went past the scheduled check in time and we waited 14 more minutes; to no one calling us back. We ended up having to leave to make it to the hospital appointment, and Quest never messaged us back until an hour after the scheduled appointment saying to go back now. Unacceptable. No respect for appointment times and lazy incompetent staff hiding from work because there's a "tablet" in the front. Waited well over 45 minutes on standby because of the staff, to no appointments in the room. The "scheduled appointment" didn't go well at this location so we ended up finishing the Hospital appointment and coming into the waiting room to see if they would take us now. We get put in the "standby" list even though we had an appointment today and were waiting in the empty waiting room to no staff once more for prolonged time and no other patients but the staff clearly conversing in the back. The phlebotomists were actively trying to avoid the people coming in and would spend less than a second to call out for people who checked in and clearly left because of the lack of time management the staff have. This place is an absolute joke. Take any and all business elsewhere. This is not somewhere to go to for HEALTHCARE services. Their terrible service is a DELAY OF PATIENT CARE and needs to be reported to the Better Business Bureau. Fire the entire staff from 10/7/2025 and hire real healthcare professionals.

Management can't even make proper decisions here and I witnessed employees not wearing face shields…read moreor a decent QC department. As for the waste disposal I would love to know who is in charge and where it goes. Also where is the accessioning department and sample storage? I would definitely pass on this place if you want accurate results. I feel this is too new of a company as it was just bought and they are not ready for so much testing. They should limit the testing until they have the staff or the departments.

With an appointment, this place is great. The phlebotomist there are great. They take care when…read moredrawing your blood.

Literally have to wait 2 hrs to get seen they call 1 person every 30 mins. They are slow and don't…read morecare to see anyone.

Franchesca was super nice with us and she has a very good hand. I didn't even feel when she did the…read moreblood work and she talks to you so u relax and I hope I get her for next time.

If I could leave a zero star, I would! My sister and I had appts and we didn't get seen till almost…read morean hour later. The check in line was insane and while sitting in the waiting room, I was being sexually harassed by an elderly man. I was so disgusted and scared. DO NOT GO HERE! Especially women. I felt in danger and told the lab tech but of course they did nothing about the perverted old man. I will NEVER step foot here again!

Been here since 9:50am it is now 12:40pm and im barley leaving honestly once in its fast and…read moreconvenient but the almost 3 hour wait is ridiculous place is too small to deal with all these people

I came in for a walk-in drug test in the late afternoon, and there was no wait. The staff was super…read morepolite, and I was in and out quickly. I would definitely recommend this place!

Picking up my meds... they take good care of me... love the Kaiser app... send in request to get…read morefilled... then they prepare meds... they will send a text when meds are ready for pick up... Easy and fast... employees are pleasant and efficient...

Kaiser Moreno Valley really needs to do a much better job with parking. The parking situation is so…read morebad that I've even seen employees scrambling to find a parking space and risking being late for work. Patients already have enough stress dealing with appointments, treatments, and long wait times without having to circle the parking lot looking for a spot. The valet service is not much of a solution either. My experience with valet was disappointing, and it did not improve the situation. Both the front and back parking areas are consistently overcrowded and poorly managed. Kaiser is a major healthcare provider, and its facilities should have adequate parking for both patients and employees. The current situation is frustrating, inconvenient, and unfair to everyone who uses the facility. This is an issue that deserves immediate attention and improvement.