With the ongoing flu season and the fear of Corona Virus, it's a shock and disappointment that this…read moreplace DOES NOT HAVE MASKS! Not everyone coming here have a cough or a cold. I came here for a diff heath issue and i feel like i will be more sick when I leave. Even the receptionist has a cold and they are not wiping the pens and the counter with any disinfectant at all. How irresponsible and inconsiderate!

Despite reading quite a few poor reviews of local urgent care facilities, without other options, I…read morefound myself at Redlands Yucaipa Medical Group's Urgent Care. Contrary to my expectations, it was a very positive experience. I was able to find parking quite easily, and the office itself was quiet and pleasant. The receptionists were helpful, courteous, and efficient. I was seen right after filling out some basic paperwork. The nurse was kind and capable, the physician's assistant, clearly knowledgeable. My wound was bandaged, and a prescription was sent electronically to my pharmacy, which I was able to pick up later that day. If I need urgent care again, this is where I will go. I cannot recommend this facility more highly.

I've been to this urgent care a few times before and have usually had a positive experience, which…read moreis why I'm leaving this review. My most recent visit felt very different. The provider who saw me seemed rushed and the interaction felt brief and impersonal, even though I was the only patient there at the time. I left feeling like my concerns weren't fully heard or addressed. I understand healthcare settings can get busy, but I value feeling listened to and not hurried through an appointment. I'm hoping this was just an off day, because I've had better experiences here in the past. I wanted to share this feedback in case it helps improve the patient experience moving forward.

This urgent care facility will be my place to go in the future. They get five stars for…read morecleanliness, efficiency, fast, and friendly care from the time you enter, processing and see the doctor. I was there for a chronic cough and wheezing that I have had for three months. Dr. Bassler I took his time with me and ordered a chest x-ray, which was done quickly. Some medication was administered there and I received prescription prescriptions, which I think will have a positive effect. I was scheduled to come in at 11:30 AM and was out by 12:30.

I am a Kaiser patient but thankful to the high heavens ALL VALLEY accepts KAISER insurance- what a…read morerelief because the closest urgent care to me is about an hour and a half. All of the staff was so incredibly friendly, my wait was less than 15 minutes, I saw PA Lei - and I am obsessed. I may never go to KAISER again lol She was so friendly, thorough, extremely relatable, listened to my concerns and made me feel completely at ease. I cannot say enough incredible things about my experience. If I could give her a 10 star, I absolutely would .

I recently traveled abroad to some remote tropical places and returned home feeling very unwell. I…read moredidn't think my situation necessarily warranted an emergency room visit, but I wanted to be evaluated and tested quickly for mosquito-borne viruses in case intervention was needed. I very rarely use urgent care facilities, so when I needed one, I turned to Yelp and was pleased with the overall reviews of All Valley Urgent Care. I called ahead and confirmed they could accept me as a walk in right away. I visited All Valley on a late Friday afternoon and was seen by a Physician Assistant within 30 minutes of my arrival. The PA listened to my breathing, checked my ears, nose, and throat, and told me they might have heard fluid in my lungs justifying a chest x-ray to rule out pneumonia in addition to standard rapid testing for flu and Covid. I knew I didn't have the flu or Covid based on my symptoms, but I didn't know about pneumonia so I agreed. They did the chest X-ray on site and all three tests returned negative. The PA told me they would send a prescription to my pharmacy for a basic albuterol inhaler to help me with my breathing and that they would also send lab orders to Quest Diagnostics for me to have my blood drawn to test for viruses the next day. The PA didn't know what blood tests to request, so the PA said they would do some research. I left the facility without any real answers. So now for the review. On the positive side, the PA was nice and even though it was clear the PA didn't have confidence in their knowledge about what tests to order for given my situation, I'll give them a pass on that because my circumstances were certainly not very common. I also give the PA credit for knowing and admitting when they needed to do research. The nurse/x-ray tech was also very nice and the facility is new and clean. On the negative side: 1. Upon checking out, I specifically asked the front desk staff if they would be sending my prescription to the pharmacy I requested. She viewed her computer and said "yes" before giving me a dismissive look. Nevertheless, the prescription for the albuterol inhaler was never sent to my pharmacy. When I called All Valley back a few days later, I was told that they couldn't find any notation in my chart indicating I was given a prescription. I was also told the PA I saw was not working that day, and that the current provider on duty wouldn't issue the prescription without evaluating me personally. The only option I was given was to come in for a new evaluation. My case was somewhat unusual and recent, so I knew the PA would remember me... I therefore asked All Valley to call the PA at home and they refused. So just to reiterate... All Valley wanted me to pay for a new visit and spend the time to come in and be reevaluated by a new provider just to fix their prescription mistake, they refused to call the PA to get the OK to send the original prescription, and all of this drama and resistance was over a basic albuterol inhaler, not some type of dangerous or highly restrictive drug. 2. The lab order the PA sent to Quest Diagnostic was insufficient to cover the possible mosquito-borne viruses present in the regions to which I traveled. Even the Quest Diagnostics staff knew this but they couldn't change the order. So, I had to reach out to my primary care doctor who sent me back to Quest Diagnostics a second time with new lab orders for much more extensive bloodwork. 3. The front office person on duty during my visit was a bit on the cold/curt side, but not unprofessional. 4. I was feeling awful when I arrived at All Valley, and I wanted to check in as quick as possible using regular paper forms. Despite this, I was directed to use a QR code posted at the front desk and to use my mobile phone to do everything including completing the medical questionnaire and taking images of my insurance card while seated in the lobby. As you might imagine, typing lots of information using my thumbs on a small phone keypad is not fun to do when you feel terrible. It is important to note, I was the only person in the waiting room during my visit and there were three workers at the front desk just chatting with each other who could have easily helped me. 5. Before I left All Valley, the PA told me he would add me to the call back list and someone would call me to check in on me the next day to see how my symptoms were progressing. That would have been a very nice touch, but no one ever called. 6. When I called several days later to discuss the prescription issue, I was simply told to return to the clinic to be evaluated again by the on-duty provider. That insistence, combined with having a chest X-ray I doubt I really needed given my symptoms, certainly makes me question whether billing is the priority. I am disappointed. This facility can do better and I won't return. Fortunately I can rely on my primary care physician to take it from here.