Forgetting about the extremely high interest and the loan structure, my review is based on customer service.
Angel was my loan agent on BOTH of my loans. The first I needed to catch up on some bills and the second I needed for the same reason.
I took out the second loan and then a couple of weeks ago (during my loan) I called and spoke with Angel and asked her if I could have more money, she said yes you can but need to pay down your loan another $200. I said no problem and Ill be in after work I asked her what I needed to bring with me and she replied just your most recent paystub and the cash. I showed up with my cash and my paystub. She looked through my paperwork and said looks like your bank acct changed, I said yes and so she said well we need a new direct deposit form. I understand that, thats fine. I went to my bank and brought her the dd form, then she says I need to take pictures of your truck. I drive a co. vehicle and my truck is 10 miles away at home. She was like, "Well we need your truck here." I said you only told me to bring in a paystub, and then in her "attitude voice" she says; "Its a TITLE LOAN, we need your truck here. I told her again, you should have told me that over the phone... She again looked at me like I was dumb and said most people don't drive company vehicles.
2 reasons I will never go back: 1. Angels attitude, shes soooo fake and acts like shes the sh%t and treats customers very poorly.
2. Angel never apologized, would've been so simple if she had just said, I am sorry about that, my mistake that I didn't mention that.
I don't think shes ever apologized to any customer.
I believe she believes that because people come in there asking for loans, that she feels inferior to them and that we as customers have to kiss her butt. She should be fired or just quit if you hate your job.
Well, Angel you ruined it and have lost my business. It's already bad enough that people have to live with all of the fees and 200%+ interest the least you could do is be happy to help people without the attitude and demeaning behavior. read more