Just had an interaction with KIMBERLY a representative for this company about my payment. While I'm…read moretalking KIMBERLY decides to cut me off and talk over me and when I asked her if I could finish talking she very sharply told me NO! I thought for sure I must have misunderstood her because who in their right mind talks to a customer like that so I asked again, are you not going to let me finish talking and she stated with an attitude like I'm some child " No, I am talking now." Who talks to an adult like that?! Who talks to a customer like that?! I will be going to the BBB and am filing a formal complaint with the regional manager. This is unacceptable and HIGHLY UNPROFESSIONAL, I would imagine a company who prides themselves would not have someone like this working for them. Obviously KIMBERLY needs some customer service training. I will never recommend this company to anyone.

Elie assisted me with my loan and was extremely pleasant to work with however Shanel, Chanel,…read morehowever the name is spelled, was nowhere near pleasant and my conversation with her has me never wanting to do business with this establishment again. Ive taken loans out a many times. She immediately had attitude in her tone, she wouldn't answer the questions being asked, and would only reiterate that she was waiting on her district managers response. I'm not sure why she couldn't provide the answers to my general questions, but she wouldn't. Elie did help me. To the district managers, you should definitely reevaluate who you have representing your company. A pretty face does not mean a pretty personality, a pretty face does nothing for customers. She's rude and I was able to be clearly hear her say "I don't care" (regarding my situation) prior to me engaging with her. Her personality and level of customer service was subpar, disheartening, and distasteful.

Nancy and William are phenomenal. Always there whenever…read moreneeded with excellent service. Great business that makes you feel at home

Went to do moneygram service evening of Oct 3 2018. Teller was extremely rude w a very bad…read moreattitude. Im paying for your services act like it. Didnt catch name short gal very unprofessional. Apparently having a bad day.

Yesterday I was panicked, I needed extra money for rent. The…read morestaff at Cash 1 was AWESOME. They were VERY pleasant and worked fast to process my loan, since I was on my lunch break. Nenita was polite and kind and made me feel VERY welcomed. I had never taken a loan out before so it was great to work with someone who was patient and explained the steps she was taking as she went along. I have to say TODAY is a much better day and last night I had the best night sleep EVER. Thank you so much!

This place is a MF scam!! You can make payments but then they screw you if you take any money out!…read moreI can't wait to be done with these a-holes! Do yourself a favor and don't go through them!! All they do want is your interest and could care less about you.

Extremely helpful today. Came to our rescue right away. Got us exactly what we needed. Thank you!read more

Had a great experience at this location. Valeria was very…read moresweet she had some of the best customer service. she had me in and out in a few minute. I will definitely refer people to this location Thank you

Jessica is awesome! She is always able to help file all my taxes in such a timely manner. It's been…read moresuper easy to work with her. I've been working with Tax Time for over 6 years. Can't recommend a better person to help with all tax needs.

Very Unprofessional Experience!!!…read more I had a very disappointing experience with Tax Time Team, managed by Jessica. Her of the assistants, Alejandra, only speaks Spanish, which made communication frustrating and nearly impossible for English-speaking customers. They also refused to give a clear estimate of the cost, even after I explained my tax situation and offered to email all the necessary documents. They ignored my request and insisted I come to the office, wasting more of my time. My friend had already warned me about this place after dealing with long delays, poor communication, and mistakes that took weeks to fix. I regret not listening from the beginning and would strongly recommend looking for a more reliable tax service.

this location on broadway rd ,,Rosa very unprofessional rude harrasing me daily and threat so bad…read moreeven i explain her my situation,she call me even from her cell phone and so rude hang up,not recommended anyone there

They are wonderful here and understanding, made the process easy and the term loans understandable…read more Thanks for the help!

Would literally rate this place zero stars if I could because of their rude and dubious behavior…read more While dealing with them to help close on a family members house (they were not of my choosing, just FYI) by standing in as my mother's power of attorney, they refused to honor the legal document and my mother's wishes of not being involved in the situation, and continue to act inconsistent and with questionable ethics. I took over as my mother's Power of Attorney because the situation of dealing with my grandparent's estate was too emotionally painful for her, and she is undergoing chemo therapy. She literally did not want to talk to any person involved and specifically asked I legally handle it for her. Lupe Soto with Grand Canyon Title refused to honor this, insisting that they still had to speak to my mother. I repeatedly told her that doing so violates my mother's rights, but she insisted. "Selling houses is tricky and big business," she told me as her reasoning, "We just have to make sure your mother can't come back later and fight us legally about the sale of the house." Which is total BS - I have my mother's legal power of attorney, straight up. IF my mom were to try to legally fight them - and she wouldn't, because she's just desperate to put all this pain behind her and try to move on with her life - anything she would say to them over the phone would be completely null and void because my mother ALREADY MADE ME HER LEGAL POWER OF ATTORNEY. I tried to explain this to Lupe, but she continued to argue with me, saying that was just doing as she was told and that she absolutely understands the scenario. And I was like... trust me, pumpkin. You don't know jack about this situation, and I find it entirely rude and offensive that you talk down to me as if you do. Does your mother have cancer? Is she undergoing chemotherapy and not doing so good? Have you had to personally step in and take over your widowed mother's legal dealings and move her into your home to look after her in an attempt to protect her and hopefully prolong her life? Then don't tell me you understand. I let Lupe know that fine, if she is absolutely going to insist upon this - which is technically illegal and unethical, to not respect the Power of Attorney forms - she could give my mother a call but for her to do that, I would be reporting her and the agency. She laughed, disbelieving that I would, and went ahead and did call my mother to speak to her - which did, for the record, greatly upset her. Riddle me this, what is the point of having the Power of Attorney, if it won't be honored? I'm floored by this. And now today, our realtor reached out to me, asking if I've been in contact with Lupe. No, I haven't, not since she violated my mother's wishes and called her. Oh, well, they need me to come down in person and sign papers TODAY so the house can close tomorrow. Lupe left me a message, apparently, this morning while I was at work, but this is the first time I had heard from her. After a bit of phone tag, she tells me that I can either come down to her office in person or she can hire a notary to come to me for $155 dollars. I'm like, first of all, no, I'm not paying that, I'll come down. Second of all... NOW you honor notarized documents? You didn't before, with my mother's power of attorney. But she has to send me an email first to tell me (despite me being on the phone with her and she could tell me right then) what I need to bring in order to be able to come down and sign. What more could you possibly need? Passport? Five year medical history? Literally, what is so in depth that you can't just tell me what I need? . And may I say in terms of the phone tag, this wasn't easy - the phone number that called me didn't originally go through, so I tried looking them up online. But I can't find them. They don't have a website that is up and running, they haven't claimed any of the media sources, not even Google, and even though I can see a few logos that pop up in the search, there's nothing that, from an online perspective, makes this company legit. Shady-shady. Maybe they haven't figured out that online presence matters yet? I dunno. But for me, that's a bit of a red flag that I can't actually find active online information about their company and things don't connect. Even the addresses that I was given doesn't match up for what I was able to find online. Not happy with this group at all.

Kathy Muro is my preferred escrow officer at Grand Canyon Title Agency. She has so much experience,…read moreso she always does a great job! She is professional, and handles most of her signings personally, which makes a nice difference. She consistently goes above and beyond to make my clients feel comfortable, and to answer any questions they might have.

Sosa Taxes is amazing! They made doing my taxes so easy and stress-free. Very professional, fast,…read moreand knowledgeable. I highly recommend their services!

Trust someone else guys and girls. Emma has got me into 25,000 in debt to the irs all because she…read morefiled the wrong years information and was told not to send in 2021 tax year because it was not completed. I am really not sure why she made such a huge mistake that is going to hurt my family wife and new born forever. And she said she sent a email to me in 2023 that she finished the taxes and I guess she wanted a response through email or she was going to send them in. I think she sent them in because she has a close client base. She admitted she had to buy new software to do my business taxes since she has never done them before only individual and family taxes. Never trust someone who acts like they are invincible. I told her I had anxiety back in 2021 due to the covid. She responds with she doesn't get anxiety. So I guess she just gives it out. And she said what if you were having that issue when you came in and told me to send it. Yes that could be true if I wasn't trying to use that tax year for a heloc I never accepted. So I thought until 2023 that at least those taxes were not sent in. She did and didnt tell me. She could have called me. She obviously just doesn't like me at probably our cultural differences and also looking at her reviews. She seems to run the same big headed tax scam on many people. Malpractice is real. If I was her I would run to one of her hotels in Florida and sell her rentals. And focus what she is good at her beauty salon. That she brags about and will send you too if you use her for taxes. Lady should focus on what she is good at. Being beautiful on the outside