Short wait. Very attentive practitioner. Actually then went to a different location for a chest…read morex-ray and that was very quick. The fact that any medical care outside of the ER is available on Sunday is great. My conditions was pretty minor but I was trying to leave on a trip so needed to go that day. Never would have even considered the ER for this but Beat Med got me going only a day late!

Pro: Staff are approachable, friendly, supportive and the…read moremedical practitioner I saw was friendly, proficient, skilled, and willing to help. She quickly resolved my issue I came in with. The nurses and MA were all helpful despite the long wait. But recognizing that this is an urgent care and a walk in clinic, that's expected. Con: Despite having a wait area the space of about 15' x 9', patients were not required to wear a mask even if they're coughing and clearly showing signs of being infectious to others in that tight space. Being that this is a health facility. policy should reflect the wellbeing of everyone. There were elderlies, people with compromised immune system and children which makes mask requirement evermore important.

Wonderful. I've been going to this clinic for over 20 years. I feel valued. While too many…read moreproviders just follow the medical algorithms mechanically, the doctors here exercise excellent clinical wisdom to boot. The staff are caring, competent, and provide strength-oriented patient empowerment. They have helped me through good times and challenging times and put up with me when I was not at my best. Recently, I had an opportunity to read the clinical notes of a recent visit. Wow, do they listen! I cannot imagine better care.

I'd leave zero stars if I could. I saw Jan Litz, and my son saw Dr. Copperman…read more THIS IS THE WORST CUSTOMER SERVICE I'VE RECEIVED ANYWHERE. AND THE WORST 'HEALTHCARE' AS WELL-though I'm hesitant to even call it that. I did not at all feel like Jan cared about my *personal* needs. She was warm and friendly enough until I asked her to order some tests that I wanted, or to think outside of her narrow thoughts. I was only asking for a comprehensive thyroid panel-we aren't talking expensive hypochondriac things. When I told her that a topical medication she prescribed was causing dryness and irritation, she dismissed my concerns and told me to keep using it. I took my son to see Dr. Copperman for a specific concern and he told my son that his issues were his own fault. His blaming alienated me, shamed my son and did NOTHING to address the concern we came in for. I have NEVER been treated this way before by anyone. His care was so terrible that I sat in the car crying from anger. I asked for a referral for my son, and was handed a list of providers and told they would send over a referral. When I called to follow-up, the referral told me they weren't accepting new patients. I called the clinic back but no one was available to help me. 3 days later they returned my multiples calls and said they'd send it through to another. That one ALSO was not accepting new patients. And then it happened a third time. Finally, I started calling around and then asked the new clinic to call for a referral and it took a week to receive it! As if that wasn't enough, the front office told me that I did not need to make a co-pay for a visit. I told them, are you sure? I usually do. They told me no, and refused to take any payment. When I was then billed for it, I called to find out why and was placed on hold, or hung up on, and never got an answer. When I went in for the next appointment, they told me at the appointment that I had to pay a $100 deposit to be seen since I was delinquent on my bills. DELINQUENT. It was a $20 co-pay. I was there for an appointment and had no other choice if I wanted my son to be seen.

The worst care you can get in Oregon. Absolutely no follow up to labs or anything that may be life…read morethreatening to the patient. Telemedicine needs to go away as they can't make their own appointments. They only have a nurse practitioner that can't answer even the simplest questions. I'd rather go to my Veterinarian for health care at least they can call back within 2 weeks. DO BETTER WE ARE PEOPLE NOT CATTLE.

Great local/rural care with practitioners that treat one line a person! I was there right after…read moreCovid, got my shots & bloodwork. Everyone was so nice. Unfortunately, I had to leave around '22, bc I needed a shoulder replacement, & my insurance company wanted me to go to another specialist/group for the time being. P,us, my Dr. @ Orchid, had relocated. Well, after 4 years & 5 PCP's, I'll be back @ Orchid on 3/26/26. I'm happy to be going back, because they are very compassionate. I feel that I'll be taken care of.

I'm only leaving 1 star because I can't leave zero stars. Dr…read moreCynthia Dryer is as unprofessional as it gets. She stated ON RECORD, that she wouldn't treat me until she talked to the police. I was in a lawsuit with the city at the time. How do you explain that height of unprofessionalism? You don't. Avoid her at all costs. There are other qualified dermatologists in Eugene.

Really like and trust her expertise. Her PA is great as well. I seen her once a year for a…read morefull-body check.

What happened at Willamette Valley Cancer Center is they gave my dad radiation. They overshot the…read moreradiation on his shoulder and destroyed his lungs. When he had his visit they told him that the cancer had spread to his lungs, which was NOT true. He then received world class cancer treatment out of state and that's where we learned this horrible truth. The cancer itself (skin cancer) could have been treated but the damage on his lungs made it too difficult for him to fight and he did not survive. He went to WVC for help. He trusted them and felt comfortable letting them treat him. And in return they were careless and killed an otherwise very healthy and active man. It was shocking and incredibly painful. WVC, there is nothing to discuss. Please do not ask me to reach out to you. We are devastated.

Very unhelpful phone operator…read more There's no excuse for talking to a patient (especially a disabled patient) the way they did.