I almost didn't make it to Fair Lakes Family Dentistry…read more I accidentally drove to the wrong dental office first--one where I had previously had a very unpleasant experience. Sitting in my car, I already felt the anxiety building because dental visits can be nerve-racking for me. When I checked my appointment again, I realized I was actually scheduled at Fair Lakes Family Dentistry, so I drove over hoping this experience would be different. The moment I walked in, the beautiful lobby and welcoming staff immediately shifted the tone. A.D., the dental assistant, called me back and introduced herself with such warmth that my guard began to lower. Our conversation felt natural and calming, which helped me relax before the appointment even began. Then I met Corey, the dental hygienist. When he spoke, I noticed his accent and asked where he was from. When he said Memphis, I smiled instantly--because I'm from Memphis too, born and raised. That small moment of connection turned what could have been a stressful appointment into something much more human. Corey listened as I shared my past dental concerns and experiences. His empathy, patience, and attentiveness made me feel like a person, not just a patient. As a counselor, I deeply value when professionals create a space where someone feels seen, heard, and respected. Corey did exactly that. Even during the procedure, everything was handled with gentle care and reassurance. Instead of feeling tense the entire time like I normally do at the dentist, I actually felt safe. If you're someone who feels nervous about dental visits, I highly recommend Fair Lakes Family Dentistry. Their team truly understands that caring for people means caring for more than just their teeth. Thank you especially to A.D. and Corey for making such a meaningful difference in my experience.

I visited fairly dentistry today and I was very impressed with the quality of service from the…read moremoment I walked in the door. It was all smiles, and everyone was very pleasant. The Doctor was very thorough and explained everything that needed to be done. I would recommend the Fair Lakes Family Dentistry.

I had an appointment for deep cleaning. The staff was very helpful. Seema helped me get ready for…read morethe hygienist. Then Dr. Patel came in and administered all the shots in my mouth to make it numb. He is always very polite. Today he was also apologetic that he would be giving me so many shots which was fine. Then Ms. Cathy came in to do the deep cleaning. She did a very thorough job. She also gave me instructions on how to take care of my teeth. It was all a very professional and caring experience. Thank you!

Update*** I was under the impression that the balance I owed was $261…read more They said my insurance would cover the rest. I'm now getting billed almost 3k worth of stuff I signed all the paper work and did what I needed to do when I went back recently to pay the remainder of what I owed they said my balance was 1.6k I was like no it should be the $200 now. Since I made a small payment. This month I received a letter saying I owe almost 3k. Don't get me wrong the doctors are great but I'm confused on the billing. Then I found out my root canal was a failure since there was an area not secured with the cement they put down there so now I'm having to get the root canal redone since there was a small area where bacteria grew I told them I wanted to get that tooth extracted they said no the tooth could be saved with a root canal!

10/10 recommend. Super clean, professional, very great a communicating everything you need to know…read moreand very flexible with payments however way you need to help you get the service you need to get done. Everyone from front office to back are very sweet and friendly - customer service is they go out do their way to take care of you 100% in every way possible.

I experienced a dental emergency (broken front tooth). I normally use the Heights location but the…read moretooth couldn't be fixed at Heights. Dr. Heiu accommodated me at the Fairfield location. The staff was pleasant and professional. The drive was a hike but good service made it worth my time and I got my tooth repaired before the holidays.

Avoid North Cypress Smile Dentistry!!! It's a scam shop. I…read morewent in for a basic new patient cleaning and instead was taken through a very structured process--X-rays, scans, multiple staff evaluations--only to be told I had "active periodontal disease" and needed thousands of dollars in deep cleaning and treatments. When I declined, I asked for a standard cleaning--the reason I scheduled the visit--but was told they would not perform it because the dentist had already diagnosed periodontal disease. So I left without receiving any cleaning at all. What really raised a red flag: when I said I couldn't afford the treatment, they suddenly lowered the price. By then, the trust was gone. The whole experience felt more like a sales pipeline than a dental visit. Afterward, I saw multiple reviews describing the exact same situation. DONT GO HERE!

Angela at the front desks is simply amazing. The dentists are incredibly gentle and understand my…read morefear of dentists.

From the moment I walked into Universal Smiles on March 4th, I knew this experience was going to be…read moredifferent--in the best way. I had stopped by on a recommendation from my hairstylist, and although I carried some anxiety from a past dental experience, that quickly began to fade the second I was welcomed in. Stephanie greeted me with such warmth and genuine care. When I shared that I was new to the area and feeling a bit nervous, she didn't just acknowledge it--she took action. She offered me a tour of the office to help ease my anxiety, which made a world of difference. During that visit, I even had the pleasure of meeting Dr. Griffin, which immediately made me feel more comfortable and confident in my decision to return. At my appointment on March 16th, the exceptional service continued. Every single person I encountered was patient, kind, and incredibly attentive--they truly made me feel valued. Hailey was amazing--gentle, thorough, and reassuring throughout my X-rays and cleaning. I'm so happy she'll be my hygienist going forward. Dr. Steib-Griffin took the time to clearly walk me through my treatment plan, prioritizing what needed attention first and making sure I felt informed every step of the way. The financial portion was also explained in a clear, respectful, and stress-free manner. I can confidently say I've found my dental home. Universal Smiles delivers top-tier care with a personal touch that's hard to find. And the fact that it's a Black-owned, husband-and-wife practice? Absolute perfection.

Minimum wait time... Courteous, polite & professional…read moreservice. Doctor Griffin has a relaxing demeanor as he provides quality expert care to his patient. That is what he provided for me which diminishes dental anxiety & fears

Actually cares about her patients. Is willing to work with them. Tries to fill the cavity before…read morejust being like, root canal, every tooth needs a crown. Like other dentists just trying to get your money. Has worked with me and my problem teeth and helps work with my schedule. Everything she has done to help me is much appreciated! I very much recommend.

The front desk staff is very nice and accommodating. My appointment was at 3pm but I got…read moresidetracked and forgot all about it. She called me and asked if I was on the way. I told her I forgot and asked if I could still come in. I was about 40 minutes late and still taken care of. She was very nice and pleasant. She made future appointments for myself and my daughter to ensure we were seen before the year is up to get our cleanings in, I also like the fact that they will call you the day before to remind you of your appointment. My x-ray tech was fine. That process went smooth, no issues. She was also kind and respectable. Here's where the issue begins....I had to have a deep cleaning done. I was told it would be would be performed by the doctor. I'm assuming it was the other doctor because I know for a fact it wasn't the one/owner I saw before. This woman had on black scrubs and was slender. Throughout the entire procedure, water was everywhere; just pooling all around my neck, to the back of my neck and down my back. My shirt was soaked, the little bib they give you was completely destroyed. It was like a 5 year doing something and making a total mess. She was called away for a moment, then another lady came in with pink scrubs on to finish where she left off. The entire time she was in my mouth, doing the exact same thing there was absolutely no water running down my shirt or anywhere else. She had the suction placed in the properly in my mouth to catch the spraying water. It was a complete day and night experience. If I have to see that other Dr again I will not be going back. However, I did receive a parting gift at the end of my appointment. It was a toothbrush, mouthwash and floss. That didn't make up for the poor experience but it was something, I guess,

Great people! They keep my teeth clean and healthy! See you all again in six months! Cheers!read more

I'm extremely disappointed with my experience at this dental office. I arrived on time for my…read moreappointment, yet I was left waiting over 20 minutes with no communication or apology. On top of that, they tried to pressure me into getting new X-rays even though my previous X-rays were taken less than six months ago. When I questioned the need for additional X-rays, they continued pushing for them and ultimately refused to perform my scheduled teeth cleaning because I declined. Another concern is the constant staff turnover. Over the years, I've had three different hygienists, which makes the office feel very inconsistent and unorganized. Overall, the experience felt more focused on upselling services than patient care. I'll definitely be finding a new dentist.

Dr. Schott and her team always go above and beyond to make you feel welcome and comfortable. And…read morethe new location is really convenient.

I have been here for care my teeth .Doctors are so good work and gentle. They have some of…read moreexperience for dental and I'm glad be here next time

Let me start by saying I have an extreme fear of dentists. I have had very horrible experiences and…read moreeven with the necessity of dental care, I go almost kicking and screaming. However, Dr. B and his staff have worked hard to build a rapport and trust with me. I started with cleanings only but had to get more serious dental work done. I was terrified. It was just a bridge but you have to understand my fear. The staff assured me all would be well. Dr. B talked me through every step as he was doing it and was gentle throughout the process. As far as costs & fees, I do have dental insurance so I am not sure what uninsured payments would be. My costs have been relative and what I would consider reasonable compared to other quotes I've gotten, even having insurance. My daughter and husband are patients as well and we have no complaints.

Avoid at all costs if you value your dental health. The hygienests are great however the dentist…read moredoes not thoroughly check your teeth or use the X-rays to properly prevent issues. The dentist missed my wife's cavity causing an unnecessary and avoidable root canal. My daughter had a cleaning with x-rays in July and the dentist missed that she had two cavities. The receptionist and bookkeeper are worthless and over charge. Place is poorly run and operated. I received a phone call from Donna for my Google review. To add more data I was charged $128 for services my insurance company already paid to Cypress Creek Dental. I brought this to their attention and never received a response. My insurance company s asking me to pay the overcharge of $128. This is not just incompetence but stealing. What is worse than that is that the dentist overlooked my wife and my daughter's teeth for cavities that should have been addressed. As a result of gross incompetence my daughter had to get her cavities filled by another dentist. My wife unfortunately had to get a root canal. Again this could have been avoided and prevented and was not. The dentist, Donna and the dentist wife (bookkeeper) are grossly incompetent.

Unfortunately I have to start this review with a negative. My new medicare dental plan does NOT…read moreinclude them! I've been going to Dr Rome since she first came on board with Dr. Piazza. She and her staff are top notch and first rate. Everyone there I ever deal with are professional, friendly, and caring. I consider Dr. Rome a friend. So it is with great distress that I must find a new dentist who is on my plan. If you CAN go to them, I highly recommend The Dentists at North Cypress.

I had such a great experience with Invisalign thanks to Dr. Santo Salvo…read more I am so happy I went through the process with her.