The store has an odd layout and iffy lighting, but the selection is very good considering the size of the line, the staff is very nice, and they seem very willing to work with you to get you what you want. Also, now that they re-opened an SF store we have a location to drop off Allen Edmonds shoes to have them sent off for clean up via the factory! The only thing I wonder is if the staff, like much of Union Square isn't a little jadded by the looky-lo's. I have several pairs of their shoes and have bought two pairs from them since they opened and yet the associate who helped me the first time and was fantastic barely made an effort to say hello or good-bye when I came in for my second visit. Odd, but I'm sure he was busy with another project and must have felt I was in good hands. Good stuff overall though and you can't beat the range of sizes, lasts and styles for the price. read more

I went into this store desperate to find quality walking shoes for "The City" My leather Merrill's were giving me blisters and these Merrill's were painful to walk in. The clerk, Mario is attentive and a good listener. He took time to measure my feet and brought me a pair of Allen Edmonds which complimented my jeans in both style and color. My stay there was unhurried as I was allowed to walk around the store for sometime making certain this was the right pair of shoes for me. With my new Allen-Edmond's I walked seven miles the same day of purchase. I know of no other shoes which perform as well. Sure Allen-Edmonds cost more. Your feet take you everywhere and quality shoes take you even further. Once you own a pair, no other shoe will do. read more

Extremely friendly and knowledgeable staff, and a high-quality product. Ignore the haters - these are shoes that are beautifully built from high-quality leather and are built to last - if you take care of them. Have them polished once a month, and ALWAYS keep trees in your shoes when you're not wearing them. Then, in a few years if you've worn the soles down, take advantage of AE's excellent remanufacturing service to have them re-soled. They'll come back looking brand new! I have 6 pairs of AE's and I love them all. Granted, they're not Aldens, but they're also half the price of Aldens. read more

Went in planning to purchase a pair of Carlyle's (and potentially boots). Great selection but sat around waiting for almost 15 minutes without being helped/addressed in any way before I walked out. read more

Mario is amazing! Found a pair of shoes I needed, gave me a call when they came in, and sent an email saying thank you post purchase. Can't recommend him enough. And my shoes are fantastic. read more

The 5 star is for Rich, a fantastic employee and someone who still knows what it means to deliver great service. The shoes are stylish and seem to stay in good shape if well taken care of. I would give the shoes a 4.5. I wear three different styles of AE's. Strand (a must), park ave and Madison. I've sent two back for their reconstruction process and although the process takes several weeks, it's worth it. They also have some very high quality clothing. Don't rule out picking up a sweater or scarf. Thanks Rich! read more

I want to compliment Ray Hinojosa at the San Francisco Union Square store for his fine work. He provided excellent and professional customer service. Thank you. read more

To say service was amazing is an understatement to how attentive and knowledgeable the workers are here. Through the years, I've amassed quite a shoe collection and have lately been buying more shoes that complement my professional and social wardrobe. For the price point, classic style and quality, Allen Edmonds fits the bill for my needs and the icing was customer service. I came in straight bum/street status with a white tee, jeans and sneakers and was still given top-notch service. All my questions and concerns were answered and the perfect pair of wing tips were in the bag and I was out the door. read more

SHORT STORY Had to return 2 different pairs of shoes do to MY mistake and customer service took extremely good care of me. Would absolutely recommend these shoes and company! FULL STORY I had a flawed experience going to Nordstrom and trying on a pair of Allen Edmonds Strands so I came to this Allen Edmonds Store to make everything right. At the time they fit great but upon doing research and actually going to the AE store I found out I would have been wrong. Firstly I got sized wrong at Nordstrom and secondly I thought I would cheap out and I got a pair or Cole Haan Whole cuts on sale. I ended up going with the measurements I received from Nordstrom and bought a pair of AE Carlyle and the fit felt off. So I returned the Cole Haan's and "WORE" my Carlyle's the day I went to the AE store. I was helped immediately by LA who ended up sizing me down a half size long and 1 size narrower. This made my feet feel like a million bucks. I then explained I still needed another pair to replace the Cole Haan's I returned at Nordstrom which were black. I had been eyeing the Park Ave and the 5th Ave but ended up going with the Park Ave since it's slightly more formal. She got me sized and remember I said I "WORE" the Carlyle there, she asked to me hand over those so she could send them back and overnight the correct size to my house. This way I could also wear the Park Ave home to break in. I felt fine at first but upon making it to BART they started to hurt my feet. I came back the next day and spoke with Mario who resized me to a better fit which I should have noticed before I left the day before. All in All I received above and beyond customer service with both of MY personal mistakes. Allen Edmonds now has another life long customer. LA and Mario, thank you both again. read more

Terrible customer service. I came wearing sneakers (casual Friday). I was immediately looked at and ignored. When asked for assistance I was assisted with an attitude. Just because I wore sneakers that day the sales representative made it awfully apparent that he thought I would not be buying shoes. I ended up with leaving and purchasing nothing. I would rather pay for shoes at an establishment that treats everyone equally. read more

I recently purchased my first pair of AE shoes at this location and was instantly in love. The shoes and the shoe trees arrived a week later and I have been enjoying them every day since. The service was great and the product is top notch. 3 weeks later i found the same pair on sale at another local vendor and this location gladly refunded me the difference. GREAT customer service, thank you Paul S! read more

Mario is very friendly and knowledagble about all aspects of leather, shoes, shoe maintenance, allen edmond history, etc. He took wonderful care of me and addressed my concerns. Come in to visit the selection of day 1 of our SF trip. Came back 2 days later to buy the shoe. During my first visit, Mario answered all my questions and did not, in any manner, push me to buy products. If you are in the area, please visit the fine gentlemen at Allen-Edmonds-they will surely take care of you! read more

I'd be more enthusiastic if Alden wasn't down the street. The salespeople are terrific, but I don't like their shoes as much. Some of them are similar, but in each case, the Aldens are better looking. There were also many styles that I simply disliked. read more

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They have the largest collection of styles and colors in the Bay Area. Have purchased my Fifth Aves, Park Aves, and Strands here. The staff is very helpful when helping determine the right size. Highly recommended place to purchase high quality, American, long lasting shoes! read more

One of the biggest myths about buying shoes is that you need to "break them in" before they become truly comfortable. If that was true, then Allen Edmonds products need at least a five year break-in period. I have never owned a more uncomfortable pair of shoes. They're stiff as all get-out and never adopt to your gait. A total waste of a lot of money. I'm returning to Grenson, Alden or Johnston and Murphy. At least their shoes feel great from the first and have no need of "breaking in". read more

Came to drop off shoes for a gift return and the guy flat out refused to make the return stating he needed the physical card to return the funds. I left and went to the other store in the Embarcadero center and not only did they accommodate me by taking the card info down but offered to just give me store credit on a card instead! The guy at this store said it was impossible to give store credit on an online return. read more

It was a pleasure working with Paul, he didn't push me to buy at all and wanted to make sure I was totally comfortable before making a purchase. I have a wide foot with a high arch, so finding shoes is tough, but Paul was patient and he ended up ordering wide shoes for me. He also made sure the boots I ordered were pristine. I originally wanted a shoe that wasn't available in wide, and Paul didn't try and push me into buying a shoe I wouldn't fit in. read more

I've purchased at least 5 pairs of Allen Edmonds shoes in my lifetime and I love their shoes in general, but I avoid this store in particular. I don't look like a business man and I don't go into the store dressed in a suit.... so when I've visited this store at 2 different times over the spread of many years, the salesman practically ignores me. There's no offer for assistance, virtually no greeting, and the salesman is behind the counter doing his own thing... completely like I'm not there. There's a very empty depressing feel in this store.. maybe it's just me. read more

I went to this store this afternoon. After I opened the door I was expecting some kind of greeting from the salesman standing behind the counter but no. I said hello and still I heard nothing back. I almost wandered every corner of that store looking at different shoes for about 5 minutes but that guy just didn't have the decency to at least ask me what I was looking for. Then another gentleman came in wearing a blazer and the salesman immediately greeted him. Come on, don't you feel that's a bit too obvious??!! I knew some other stores in SF also have this kind of snobbish problem so this one wasn't that surprising. But the service I received from the other Allen Edmonds store at Embarcadero Center this morning was top-notch. That store is also larger presumably carrying more stuff. read more

I had bought Dalton shoes from Allen Edmonds online that were really hard to break in. I've been to this shop multiple times. These guys are awesome! Jay Stratton makes sure that every time I walk in I have a great customer experience. He worked on my shoes to break these in so I can wear these comfortably. Actually, several other associates at this shop have worked on my shoes to break these in to make these fit great. Now these fit snug. Allen Edmonds makes very high quality leather shoes that make you stand out. I'm looking forward to my next pair of black Daltons. read more

I would personally never buy from this store. Customer service is horrible and discriminatory unless you're walking in dressed in a $5,000 suit. I would recommend buying all your AE shoes from Nordstrom instead. Nordstrom shoe sales associates are much more knowledgeable and measured my foot properly and correctly and took their time and patience to fully assist me. This store would not even allow me to try on any of their shoes and measured my foot incorrectly. This AE store was an absolute waste of my time. read more

Allen Edmonds are my brand for shoes. They are one of the last few All American bespoke shoe makers. Once you try on a pair of Allen Edmonds you won't ever want to go back to the regular shoes you find in department stores. The service at this store is First Rate. They are very attentive, knowledgeable and really take the time to make sure you get a shoe that fits you correctly. I was helped by a gentleman named Mike Dubuque. Bonus points for being named Mike as well, haha. But joking aside, he was truly great. He helped size me for a pair of Park Avenues and brought out several sizes for me to try. The ones he had in stock were not fitting perfectly on my feet and instead of trying to sell me something he had in stock, he said he would gladly order a pair from the factory for me try on. He said that from the sizes I tried, I must be the size they didn't have available. Low and behold he was right. I ended up getting a couple of pairs of shoes from them. If you're looking for a high quality pair of shoe that will last you 10-20 years, come and get a pair of Allen Edmonds. Your feet will thank you. read more

Where real quality meets old and new styles. For a few dollars more than what you may spend elsewhere you will get something that will last you a lifetime. I'm pretty sure I will be buried in one of these pairs of shoes. Anyway this place is great and Mario is awesome. Go to there and treat yourself, you will not be disappointed. read more

Great selection when you cant find what you want at Nordy's. Some may think the cost is excessive, but consider well made shoes with leather uppers and soles can be refurbished more than a few times. So spending $300 or so for a pair will outlast three or four pair for under $100. I have had a pair of Park Ave's for 7 years and they still look less than a month old. read more

The shoes are top quality, made-in-America, completely repairable and are made in a variety of both lengths and widths to ensure you are fit properly. I bought two pairs of boots today from Paul, who is extremely knowledgeable and helpful. Would shop there again. read more

Superb customer service. I was interested in the Dalton boots and they did not have the color I was looking for in my size. Within two days they ordered it in to the store. After purchasing the boots I had to switch out one of the shoe bags and they had one on hand which was exchanged without a hitch in less than 30 seconds. Awesome awesome! read more

I've worn Allen Edmonds for years. The quality is superb, and the service outstanding. This is a case where the high price actually means high quality, and I expect I'll be wearing AE for a long, long, long time. read more

Some of the best customer service I've had anywhere. I bought a pair of Bayfields on Allen Edmonds' website and exchanged them there for a smaller size quickly and with no problems. Another time, I bought a pair of shell cordovan Strands over the phone. They were too narrow so I had to go in to exchange them; no problem. I found out that all the shoes were on sale so I called to see if I could get a retroactive discount. No problem. They even let me do it over the phone without proof of having a receipt. Another time, I bought a pair of shell cordovan Dundees. I commented to the sales associate (Nathan) that I noticed the price of the shoes had increased by $20 during the last couple of months. He didn't hesitate to give me a $20 discount. Now that's good customer service! Plus the shoes are great. Go in there to buy or just to browse. The salesmen are friendly, knowledgeable and willing to help. read more

Came here since my s.o works at corporate, I heard of the brand but never bought a shoe until my partner bought me a pair. I'm not sure who helped me but it was a guy named Marco? Or Marcus or the guy with a scruffy bread with glasses. He measured me up and showed me other colors and asked how they fit and eventually went for the same color and style my gf bought me but we had to exchange it and have the new one shipped to my house. The total process was easy, store is small but I like it has all the shoes for display. And everyone going inside knows the quality their getting spending money here. But anyone give this brand a shot and you'll never go back read more

Exceptional customer service from Paul Sweeney/ AE. I bought a pair online, and it was too big. Paul fit me for a new pair. 5 days down the line, the fit was too tight for me. Called up the store and they emailed me a mail-in label. They streched the shoe and mailed it back. Turns out the shoe was pretty tight even then. Called up Paul and he told me to come in to re-check the fit. Exchanged my one week used pair with a brand new pair (one size down and wider) and I couldnt be happier about the fit. Having been to this store twice, from my experience it is pretty clear that any notion about the staff being snobbish or uppity are unfounded. I am just a simple, respectful guy. Excellent experience, keep it up. read more

This review is for Paul. I visited the Sutter st. store with a specific shoe in mind. Despite the fact that the store was out of stock in this particular style/color/size, Paul did not try to dissuade me. Rather, he made sure I was sized appropriately and then called several other stores around the country to find my shoes. He was finally able to find them at the NOLA store and had them expedite-shipped to me at no extra charge. Thanks again, Paul! read more

For me, at the exclusion of every other shoe store, this is the best place to purchase footwear anywhere. In know pretty much about shoe makers, and this one is outstanding; even the location for the store is really convenient, clean, reasonably priced, and so on. Better even than online, even if you know your size. Great! read more

AE makes some very nice shoes. i've bought 3 pairs of shoes here and have been very satisfied with all of them. They run $250-$300 but are worth it. I can put on a brand new pair and wear them for 12 hours straight and not have blisters. read more

Great selection and quality sales staff. Fantastic inventory of American made apparel and shoes, plus accessories. Thanks for the great service Kevin. read more

Great shoes. The Sutter St. store has always been great to do business with. I have 10 pairs of there shoes. I also have Alden shoes and they do make a great shoes also but I don't like there styles except the Indy boot. read more

Where do I begin? When the wife and I walked in, we were greeted by one salesman who seem to be the only one working at the moment. He was busy with a customer so we decided to look at the awesome selection of Allen Edmonds dress shoes! :) Mario (whom I later found out his name via business card) quickly and kindly accomodated us. He measured my foot and answered all the questions I had. I am very happy with his service/expertice. I will be back this weekend to purchase a pair with matching belt! read more

Ordered a pair of shoes and paid for it. Called to let them know I did not want the shoes any longer. On the phone, attendant said they credited the $300+ back to me when I called the first time. Upon checking my credit card info at end of month, it was not. I called and they said "whoops" and that there was a "disconnect." Their excuse: they did not have my cc info when they had said they had it all squared away previously. read more

Great service in this slightly smaller store (compared to their Embarcadero location). The shop is well located near Union Square and the selection is wonderful. They carry even the wide shoes. They are great to talk to and know a lot about their shoes. This is a rare U.S. made shoe product so it is a pleasure to do business with them. The shoes are world-class. The accessories are also plentiful in this store with tons of goodies including socks, belts, shoe-shine equipment and laces. read more

Well-made, sharp, classic, and comfortable shoes. Moderately expensive but durable. Most importantly, though, the 2nd pair I bought at this location developed a small separation of the sole at the toe. They were only 6 months old at the time. I was expecting a debate about whether they should repair the shoes gratis, but instead they actually just replaced the shoes with a brand new pair! It's very refreshing these days to see a store this committed to their customers and brand -- and ensures i'll be back again for another pair. read more

I have purchased three pairs of shoes from Paul and had a great experience every time.