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    Johnston & Murphy

    3.1 (40 reviews)
    PriceyShoe Stores
    Closed 10:00 am - 7:00 pm

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    Poorly contracted boots that failed with less than 20 miles of use.
    Steve S.

    A lot has changed with the quality of Johnston & Murphy's shoes over the past few years. Even more change is the level of customer service, follow through and doing the right thing to keep loyal customers engaged in evangelizing your products. My wife picked up a Uber cool pair of 1890's boots for me, adding to yet another pair of shoes to my collection of over 50 pairs. Yes, I have a shoe fetish, especially for unique styles, handmade leather with leather soles. J&M used to carry some of the best hand made in Italy and America shoes that stood for quality. This was during the times when you could go into a store if there was an issue with a purchase and have it remedied on the spot. Those days are gone. Now it's made in China and corporate greed over being responsible. The boots in question are poorly constructed in China with only one staple and glue holding the heel of the boot to the sole, see photo. With less than 10 days of wear and probably 20 miles of walking, the heel separated from the sloe. Without having a receipt on me, I walked into the store wanting a replacement. It took 1.5 hours to make this happen. This was truly a WTF moment. You could see little if any visible wear, clearly see that this was a J&M shoe. What should have been a simple 10 - 15 minute transaction became an exercise of patience. But this was only one of two faulty construction returns. The original shoes were replaced with a new pair. Somewhat satisfied I left with an equal pair. Fast forward two months with the new pair receiving about the same wear as the original pair. Low and behold the replacement suffered from the same lack of quality control as the original pair. In this case the shoe was no longer made and no replacement would be available. I was given the option of a refund of $40 or apply the same to another pair of shoes. Given that over $240 was paid for the fist pair and each had failed with little use, this seemed like complete BS. I was given the option of sending the shoes back to HQ for a full refund. I did this over 6 months ago, made several follow-up phone calls and to date no check was been issued. The original person that was handling my claim no longer works at HQ and the no documentation within J&M memorialized the claim being processed. I used to be a loyal customer with an average spend of $1,500 per year, but no more. I deserve better than crap made in China. I also deserve the same level of loyalty that I have given J&M over the past 15 years.

    Kevyne N.

    Customer service is on point! The staff are knowledgeable and very helpful. Good price for great quality Leather shoes!

    J&M

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    7 years ago

    The material at the top of the heel is high enough and stiff to cause pressure sores on the heel of the foot.

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    8 years ago

    Great store, took my wife there to look for shoes, she ended up getting a beautiful fall coat. The staff were friendly and accommodating.

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    Ask the Community - Johnston & Murphy

    Review Highlights - Johnston & Murphy

    The Mr & I couldn't agree which pattern we liked better b/c they were both so great.....ended up getting all 3 pairs of shoes!

    Mentioned in 2 reviews

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    On The Run

    On The Run

    4.6(789 reviews)
    3.7 miInner Sunset
    $$

    My boyfriend just finished buying a pair of shoes here. He is tough to fit (14EEEE). He came home…read moreexcited about being able to try on not just one, not just two, but five different styles of shoes. They took their time and didn't get exasperated. Explained the differences in shoes, the foam types, got into the weeds of different running styles. Really great experience. And the price was the same as online or a big box. Fantastic work Ivy H and OtR. You'll be our first stop from now on. Thank you.

    After many years of being disabled, I was able to regain my mobility last year through surgery…read more Now that I can walk again, that's all I want to do. Strap on my sneakers and walk, walk, walk. Unfortunately for my feet and back, my sneakers of choice are Converse. I have no less than 10 pairs, but not one of them is suitable for the type and volume of walking I'm doing now. I could have easily gone to a DSW or Foot Locker for walking shoes, but knowing myself I would have spun into a spiral of analysis paralysis, second-guessing, and doubt. Instead, I decided to visit On The Run, which I knew about from a former boss who was very particular about her footwear due to her own orthopedic issues. As soon as I walked in, I was greeted by sales associate Rahnsom. He led me to a chair and began asking exploratory questions to get a sense of my needs. He took measurements and had me walk around a bit in my socks to see what my feet and ankles were doing. With this information he was able to immediately pull 4 shoes that fit perfectly. He helped me into each pair and had me walk around the store and go up and down a little hiking simulator to test how they felt. He chose very well. Out of the first three pairs, I could have easily walked out with two of them and been happy. Even the pair that I would have passed on was comfortable but a little too high for clumsy me. When I tried on the fourth pair, though, the Goldilocks in me knew that these shoes were just right. Regarding pricing, my particular pair of New Balance was $199. Coming from a Converse budget that may have seemed high, but I was determined to invest in my comfort and safety. Additionally, I place great value on the personalized service and information that Rahnsom provided. Had I gone to a "regular" retail store, I am certain I would have wasted money on the wrong shoe. For example, I had zero idea I was actually an 8 wide. I would have bought a size 9 shoe like I usually do then would have suffered - like I usually do - with a pair that was still too narrow in the front but with my heels moving up and down in the back as I walk. Out of curiosity I just checked online for prices elsewhere on my shoes and I consistently found them at $199. So, in my personal experience so far, On The Run isn't necessarily pricier than other stores. Even if it is, I can't put a price on being able to find the perfect shoe for my situation, in record time and with zero angst and indecision.

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    Undefeated

    Undefeated

    2.8(93 reviews)
    1.3 miHayes Valley
    $$

    Located in Hayes street, close to many restaurants and clothing stores, if you want good street…read morewear, and not to crazy prices, hit up this store! First time here in SF, but been shopping in LA and online of course, it's good to know we have one here in the Bay Area! Street parking is ok, we parked in front of Salt and straw. We will be back!

    I came here sometime over the summer and had visited previous times but they didn't have what I…read morewanted at the time I wanted it. This time, I was just looking with intention to buy. For a store like this in a city like this I can see why they'd be cautious or would fully neglect to answer questions on the items they have in stock. It's better to go in. Customer service was cool. It wasn't a busy day and I got to try on some shoes I was interested in. There was one pair though that wasn't on the shelf and I didn't know it was some popular release. Apparently they were the Dime x Asics and the person who won never came to pick them up. They're a nice basic shoe. I'd say if you pay attention to subtle details you'd like the slight brown ombre on the shoe. Anyway, after trying on AJ1 lows that were comfy, and another pair of AJ1Mids in women's that I would have bought had they been available in my actual size and not a half size down, I walked out with the Asics. Customer service was great because the associate helping me was actually helpful. They brought me the shoes I wanted and after small talk it seemed like they picked up on the fact that I'm a bit of a sneaker lover, hence the recommendation for the shoes that were a collab and sold out everywhere release. I'm glad they were in my size. Also, they gave me the info to find the shoes that I wanted in my size on their website. Anyway, cool store and cool location.

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    Undefeated - Opening Day

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    Johnston & Murphy - shoes - Updated May 2026

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