Brenda Mitchell is a great doctor. She is very knowledgeable, patient, and truly listens to her…read morepatients. My only complaint is that it takes a long time to receive lab results. I had to call and leave several voicemails requesting my results. Other than that, she provides excellent care during wellness visits.

Dr. Mitchell treated me for several years out of an Alexandria, VA location... until she ghosted me…read moreand my spouse many years ago (pre-pandemic). Until that time she was thorough and professional. But she mostly worked on her own without staff so scheduling was challenging even before she ghosted us. It was surprising. We got along well. Or so I thought. Never had issues with billing. So 5 stars for the care she did give but 1 star for the sheer lack of professionalism and communication at the end for an overall score of 3. Found another doctor that I love and has the support of Georgetown Hospital behind her so I'm getting even better all around care. It was good while it lasted. I wish her well.

Just recently switched over to Dr. Paccagnella and she is amazing!! She is the sweetest and really…read moretakes her time with her patients. I feel so comfortable with her and know she will always help me. Dr. Gibson is also wonderful and knowledgeable. The front desk staff are the best and overall I had a wonderful experience. 100% recommend this office :)

I was refereed to this want to be doctor but a NP or Nurse Practitioner. I called before making the…read moreappointment and got very little info from who answers the phone but sort of yeah but up to them when they see you. Found out the hard way, they did not do or prescribe what I wanted period and staff should be aware of this or ask before making an appointment. $111.98 down the drain! and pushy to get me to make another appointment to give me part of what I needed. It seems like they want you to keep coming back to get what should have been down the first time. I should have know better. There does not seem like there are any doctors out there anymore. Most are scared to give certain prescriptions but that is why they are there. Not at all like who I went to who retired and the one before him and before him etc. They were real doctors unlike what you have now. For the record I saw Karine Paccagnella FNPBC, what ever that means.

I was a patient here for about a decade. At first, I was impressed by the quality of care and how…read moreknowledgeable and friendly Dr. Baksh seemed to be. I quickly noticed that there was a regular turnover of PAs and other associates. Over the past decade I have been seen by probably 30 different "adjunct" medical associates, but Dr. Baksh usually checked in and my health wasn't particularly demanding, so I stayed with what was familiar. Unfortunately, several years ago, Dr. Baksh changed to a managed care model (through Privia). Since then, the practice has been nightmarish. Confusing portal messages that go unanswered for weeks, then get multiple answers from multiple parties, leading to confusion and chaos. Long office waits. Billing errors. Overworked care providers with bad attitudes being condescending instead of understanding. The staff turnover was such that continuity of care was hard to come by. I had duplicate labs ordered, and was offered tests I didn't need for problems I don't have. Getting medication refills was a hassle. Worse, I developed a concerning condition and couldn't get to care in a timely fashion. When I did manage to make an appointment, I was treated like I was inconveniencing the practitioner (who was new to the practice) by asking her to review my chart and medication history. Finally, after making a few complaints, I was able to speak with Dr. Baksh directly. I was treated like a problem and, like many other recent reviewers have said, asked to leave the practice. But before that, Dr. Baksh revealed that she has thousands of patients, and is dramatically overbooked, which explains all the problems I was having. When I asked what was planned in terms of addressing those problems, she described being "thrilled" with Privia and happy with the way things were. On that alone, I was happy to leave. Unfortunately, after quietly leaving the practice, I learned that Dr. Baksh had contacted other medical providers I was working with and asked them to also terminate my care. This spiteful, playground bully behavior left a patient with known medical needs without care/coverage. Games like this don't belong in healthcare (or adult exchanges of any kind), and sick people shouldn't be put in the position of needing to seek a disciplinary board to address practice grievances while also trying to heal and recover. I was able to find a new practice, and am happy to report that my needs were addressed and I'm happy and thriving now. I want to issue a warning to anyone considering seeking treatment at this practice: DON'T. If you're lucky, you'll simply be overbilled for underperformance. But there's a real possibility of problems falling through the cracks due to overbooking, lack of oversight, and a general "deal with it" attitude at all levels of staffing. The healthiest steps you can take should lead you to look elsewhere. Be well!

There were many red flags I should have recognized from the start, from erroneous labs, to lack of…read moretransparency with billing, to negligent communication and lack of responsibility taken. I really liked Dr. Baksh at first and was feeling very positive, but things quickly went downhill. Despite my primary concerns being mental health related and GI related, the doctor recommended allergy testing as part of (in her words) "a holistic approach". I did as she recommended, and when the results came back, she told me they show that I have a peanut allergy. I have been consuming all things peanuts my entire life and never had a reaction, ever. Despite explaining this to the doctor, she prescribed me an epi-pen and advised me to start taking allergy medication daily long term. I thought it was unusual when she asked if I ever noticed chronic congestion or sinus issues and I answered "no", and she stared through me and continued with the allergy recommendations. For mental health help, she referred me to Mindoula, a virtual-only psychiatric group that works in partnership with Healthy Steps. This is where things began to break down irreparably. The first virtual visit I had was with a care manager who told me I have to complete the initial mental health questionnaire so they can pair me with the appropriate mental health providers. I waited for more than a month before I heard back from them. The second virtual visit I had was with another care manager, who had me complete the questionnaire again, and told me they were working on finding me a provider and it could take up to 4 weeks. I waited again. The third virtual visit I had was, you guessed it... another care manager... etc etc. Meanwhile, I had been prescribed an anti-depressant by Dr. Baksh. I had my follow up visit to discuss how the meds are going. I was then told that they have to work with a psychiatry group in order to prescribe these meds, so I should continue to follow up with Mindoula. When I did, the care manager at Mindoula asked me what I talked with the doctor about, I told her the above. She said that it does not sound like we covered Mindoula's recommendations, which Mindoula had sent directly to Healthy Steps ahead of my visit. I told the Mindoula care manager that I do not know what Mindoula's recommendations were, but I explained the discussion that was had about my medication and care plan. The Mindoula care manager then made some disparaging comments, along the lines of "providers don't like to follow our recommendations unless the patient asks them", and told me I should have another follow up with Healthy Steps. She then had me do the questionnaire, and verify my insurance, again. I called Healthy Steps to ask for clarification, but nobody returned my call. About 4 days later I tries again. No response to my phone messages. On a third try, a receptionist told me to use the myPrivia app to send text messages because this is the best way to communicate. I did as she suggested, and the PA responded saying 'we did discuss the recommendations', and summarized the discussion in her message. The point that she was not addressing was that according to Mindoula, this was NOT their recommendation. However, this crucial part of my communication was repeatedly ignored. Basically, I was being yanked back and forth between Healthy Steps and Mindoula and no responsibility was taken by either side. I finally sent a message to Healthy Steps telling them I no longer want to use Mindoula because of this situation. As a side note, the PA also started responding to old text messages that we had already addressed, which added to the confusion. Unfortunately I ended up having to cancel a follow up with Healthy Steps around the time I sent the message due to COVID exposure. About 3 weeks later, Healthy Steps mails me a letter stating that they are terminating our relationship because we cannot agree on quality healthcare. They got the last part right - we definitely do not agree on the meaning of quality healthcare or partnership. They also decided to bill me for the visit I canceled, I discovered after receiving the letter. I canceled that visit with ample notice (days), so this is yet another issue I will have to attempt to take up with them. To Dr. Baksh and the practice manager, I sincerely hope you will reevaluate your protocols and your standard of care. This is a serious mishandling of patient care and incredibly irresponsible. I do also agree with another reviewer's comment that Dr. Baksh is not trauma informed, and the practice is doing a disservice to the community by alienating patients with trauma.

Update after many years and his poor bedside manner…read more I initially liked Dr. Major... until I started getting sick and he had NO NOTES for me me to provide to my specialists about things I complained about to him. He them chastised me and claimed he didn't have to provide detailed notes .....huh? He told me to get a procedure done and he would do it..? To be clear, he is a PC. The surgery he wanted to perform wasn't something I feel he should offer. I called me out on it, and he lied and told me he never said that. So unprofessional

This man, Dr. Mark major, Saved my site. Saved my life…read more Bless him and his staff I'm 63 years old He is the reason I can carry on like a 45 year old.

Long term patient. Treated with respect and have trust in the physician and treatment prescribed…read more They helped diagnose the rare disorder i had all my life, but,, never knew. I based all my movies (since moving to area in '99) on proximity and ease of drive to my doctor's office. I have never trusted any place as much as I have trust in them.

LONGTERM patient , since Dr "J" the elder statesmen of the practice was the newest member of the…read moreteam, 30+ years . They do birth to death . They helped me when I got married & took my husband & his children ( my step-kids) into their practice. Later when I had children , with special needs, they handled them well . I had major issues from their birth, but Dr "J" wouldn't give up on me. He sent me to multiple types of therapy (water, message, dry needling & more) . he helped me when I had to take in my elderly mother with Dementia. When I was hurt at work & eventually DISABLED. He assisted with sending me to specialist for my Bicuspid Aortic Heart Valve & a connective tissue disorder, helped with pre-screening for 20 surgeries . I have trusted them with my & my family's health & life . They cared , they knew us by name and they were very nice/friendly & professional. Unfortunately, I could not afford to remain in Montgomery County once retired - we miss you all .

I have been here twice as a walk-in for Green Card medical appointments (the immigration service is…read moretaking a while with my application, so my original medical expired). Both times, I was seen promptly. The receptionist was friendly and helpful, and Dr. Bennett explained what he was doing and why. I'm happy with the service I received.

Dr. Wong is incredibly patient, friendly, upbeat, savvy, and caring. The issue is the…read moreadministrative staff, who don't ever pick up their phones whenever we call to make an appointment, confirm an appointment, or follow up about questions related to medical records. When you need care, it's important to be able to reach the doctor's office. It's as simple as that. It is incredibly disheartening because the doctor herself is excellent but the downfall is the support staff. We switched providers.

From the owner: At Wong Family Medicine, our providers have multiple years of experience in Family Medicine. We…read morewill focus on the patient to personalize their care. We practice preventative medicine to keep you healthy for longer periods of time.

Casual, rude, and dishonest front desk clerks, especially regarding appointment scheduling and the…read morepurpose of appointments.

Dr. Mona Ellis IS THE SHIZ…read more She's just fantastic. She doesn't play around, she'll tell you exactly what she thinks. She'll listen to you. She doesn't judge. She's just hear to help you out, give you advice, and use her expertise. She is my all time favorite Doctor and although I've only really had 3 General Care Physicians, she ranks waaaayyyy above the other ones. It is easy to make an appointment with her. Once she expedited a prescription for me cause I was going out of town. I've even recommended her to a friend, who now uses her and loves her. She's blunt and straightforward, as I feel a doctor should be. But, she completely makes me feel comfortable, and she is very down to earth. I'd highly recommend her if you were searching for a Primary Care. There is a lab in the building as well. I always park across the street at Saks Fifth Parking lot. It cost me like 5 dollars, as opposed to like 8 or 11 in their office garage.

Really appreciated her honest and direct approach and follow up. Unfortunately we moved 3 hours…read moreaway so now I need to find another Dr. Ellis.

Absolutely phenomenal! Dr. Kinney is INCREDIBLE; very knowledgeable, patient, caring, and genuinely…read morecommitted to providing comprehensive care. His bedside manner is also impeccable; other physicians could learn from him. He goes above-and-beyond expectations to provide individualized care to his patients. Hands-down, one of the most consummate medical professionals we've encountered ever; truly sets and raises the bar. If you are seeking exceptional care from a kind-hearted and genuine physician, look no further!

I am from the Bay Area and last week attended our daughter's graduation from American University…read moreand was in DC to help her get set up in her first apartment. Unfortunately I developed an ear infection and bronchitis and fortunately I found Dr. Kinney and Metro Direct Care Medical. I was feeling too sick to try to sit in an ER and the house call from him saved the day and the entire trip. He took a careful medical history, and spent the time to listen as well as inform us of the diagnosis and the options. He prescribed the ear drops and medication that ensured I felt better within a few hours so that I was able to be present for our daughter and heal. He also helped us come up with the right decision not to fly until a few days later than planned to help heal the ear and bronchitis. I wish there was a doctor like him in the Bay Area!