The staff was friendly, they saw me in a reasonable amount of time, they do X-rays which is great…read moreand they sent me on my way. I booked an appointment prior to arriving and I was seen in about 45 minutes to an hour. Not bad. I'm just glad I was actually seen and it didn't take a whole day. Results may vary but I'm just glad a had a good visit.

My daughter went to this urgent care. First the wait time was nearly 3 hours in the morning…read more After getting to the doctor who ran her through multiple labs, she was promised a call by the and of the day with prescription and results. It's been ~6 hours since the visit, no call, no results. Logged into their site - no after visit summary, no treatment recommendation. The clinic has no pager, no voicemail to get a follow up from the doctor or staff after hours and only a typical message to call 911 in emergecy. Result: no diagnosis, no prescription, no visit summary, like she hasn't been there.

Even though it says walk-ins, I walked in and there was no availability for me. If they don't have…read morethe ability to help people with urgent needs, they shouldn't build themselves as a walk-in facility for urgent care.

Dr Adman's is a great physician! Attention to patient needs…read more Stacy is amazing. Her professionalism is exceptional!

Where do I begin to say thank you and I also highly recommend, "doctors to you." Dr. Brown is the…read morebest there is for your medical needs. The request is a seamless process to make a request. You will get a response very quickly. The Customer service is impeccable and medical care so absolutely professional. I can't recommend this service enough. Thank you thank you!!

Please note that I am providing my review for the service request specifically. I have not received…read moreany services or been seen by any doctors. I found this medical business while looking for a same day, walk in service on the web for urgent care. To my delight this company supposedly services DC and comes to your home so I was very excited to submit a request since I'd feel more comfortable being seen in my home. But, to my disappointment, they don't serve "my area" in DC, specifically Deanwood. Perhaps it would be beneficial if they stated on their website which counties, DC wards, etc. that they service.

I've been going to this place for primary care for several years, and had many great experiences…read morewith them pre-covid. Even last year I had a delightful experience getting a physical with a medical practitioner who has since moved on. In retrospect, I can imagine why she might have left. The service has declined severely. I learned this when I tried to get care for a nasty cold within the past month. Ever hear of a place with "Immediate and Primary Care" in their business name that doesn't accept walk-in patients? Now you have. As an added bonus, they don't accept same-day appointments either. On top of these changes, they now require you to choose a PCP...even if your insurance doesn't require it. I was told that last requirement was GW policy -- you be the judge. What's left is a general practitioner's office with longer hours and shorter-tenured practitioners. I suppose this fills a niche, but not nearly as flexibly as an actual immediate and primary care clinic does. Unfortunately, it's hard to fill any care clinic demand in 2024 if the administrative side fails as well. Even if you have a MyChart GW online patient account, you cannot book appointments with them through your account unless you select "New Patient". There is no option to book online as an existing patient. I spent 38 minutes on hold with their phone system before giving up and walking to the office. Taped to the door is a printed sign saying 'NO WALK INS! NO SAME-DAY APPTS! The same sign is printed at the reception desk just in case you missed the message on the outer door. An indifferent (at best) front desk staffer told me she could only find records for me dating to last year, even though I've been a patient there for at least 10 years (and through at least one change in affiliation). Puzzled by these changes, I nonetheless booked a next-day appointment with them. But I had been sick for days: I didn't want to wait. So I found another clinic nearby, where I received the actual immediate care I was looking for. I immediately tried to cancel my appointment with GW 'Immediate' Care, which showed up in my online patient portal. You won't believe this, but *you cannot cancel appointments through the patient portal*. Ye gods! This would be okay if they ever answered the phone. I called to cancel anyway...and of course there was no answer. I left a message that day, then left a second message the following morning. There was no response or update -- all while I continued to receive appointment reminders I no longer needed. It honestly seems as if this place isn't even trying to attract or retain patients anymore. If you want actual immediate care, they tell patients to seek it elsewhere. They don't allow you to make existing patient appointments online (though this might be some kind of glitch). The front desk staff seems apathetic. And since they no longer answer the phone, there's is no reliable way to get common needs met. I hope I can get my medical records by requesting them in-person because I don't plan on seeking care there again.

Pleasant staff, but I was left waiting for over 2 hours while they tried to locate the x-ray…read moretechnician. I arrived a bit early for my 8:30am appointment and I am STILL waiting for an update from the staff on the tech's arrival.

$350 minimum to walk into a dead clinic in the middle of downtown. $100 COVID test (uh, they're…read morefree or cheap everywhere) outside the clinic before you even enter the fortress of solitude and get ignored by the staff. Then $250 to be seen. Yeah no.

I can't speak to COVID testing appointments, but I've been coming here for years for travel…read moreconsults and vaccinations and it has always been quick and easy. I prefer this over my PCP for travel because my PCP doesn't carry some of the vaccines like yellow fever and anyway Farragut always knows exactly what I need.

I called for an appointment for a lab test and was given an appointment for 10:30 that morning. I…read moreshowed up on time, there was hardly anyone in the waiting room but still I waited until 11am to be taken back to a room. The nurse took my vitals and then told me to give a urine sample; I had to tell her that this was not a urine test. Then at 11:15, 45 minutes after my appointment and 2 hours after I called to make the appointment, they told me all their test kits that I needed were expired and that I should go to the other Medics USA. They claimed they would call that location to let them know I was coming, but as far as I could tell that did no good, as I still waited over 90 minutes at the second location (where service was even worse, will write a separate review).

I really cannot stand this doctors office but the only reason I've continued to come back is…read morebecause it's right down the street from my house and I haven't yet found a new primary. I can count on every time I come in getting seen at least 45 minutes after my appointment time despite the place never appearing busy. The male nurse does not know how to take blood properly and not only hit a nerve causing my whole arm to become sore (which never happens if taken properly), but I became extremely sick and light headed because of that and because it was so hot in the office. After I was left with a huge bruise on my arm. The male doctor (I'm bad with names) is one of those doctors that start by naming all the most serious conditions that could possibly be related to your issue first to freak you out and then ends with "or it could be a lab error or fluke". Says you need to come back so he can run a full battery of tests, but then when you do he claims the issue is actually not remotely related to what he originally freaked you out about in the first place. In my case it went from you could possibly have Hepititus C to "Oh it's because you're drinking too much vegan protein powder", but let's take more blood to confirm. All in all I wouldn't recommend this place unless you are in dire need or have no other options.

**** Update**** I have decided to update this review after…read morethe manager reach out to me to clear up the situation. As I mentioned in my original review it was truly a shocking moment to me that I refused to believe had happened considering how long I have been a patient of NWNP. Northwest Nurse Practitioner Associates to me represented everything that a family practice should embody and that is now missing in the health care system : empathy, compassion, knowledge, detailed-oriented, patience, confidence, trust, passion. I found all of the above qualities visiting Erin every years for the past 7 years and that last encounter (over the phone) with the manager was the complete opposite of what I was accustomed to hence my disbelief. I have the utmost respect for her and what she has built over the years and my decision to update my review is solely based on those 7 years. I do not believe that one incident should erase the consistent positive interactions and great care I have received from NWNP over the years. I want to believe that there was a miscommunication between me and the manager and it was not his intend to make me feel unheard. I appreciate him taking the time to reach out and write an apology email.

I was a patient of Erin's practice for several years sold on the idea of nurse practitioners…read morespending more time listening and open to alternative treatments. And that was true during that time. But something changed significantly as she transitioned to a sort of direct primary care practice and functional medicine practice. The practice seemed more impersonal. For example she tried to direct me away from monitoring my liver scores when I started taking statins. Although she had previously had the position that medications always have risks in promoting alternative medicine considerations and I had told her of my brother's death from non alcoholic cirrhosis due unmonitored prescription of cholesterol medication she tried to talk me out of the monitoring. At one point I had told her I didn't want to die from cirrhosis her reply was that there were worse ways to die.

A HORRIBLE customer service experience. I didn't even receive care or my appointment because the…read moreentire staff was in the lobby having a "meeting." Avoid.

This is a review for closeknit which I guess bought this place recently?…read more I needed an annual medical and Dr. Nwankwo had availability relatively quickly (never a good sign in DC), with good reviews on ZocDoc (which is what I booked through). I got numerous phone calls and text messages with reminders about the visit, and chasing me to fill their forms ahead of it, which I thought was a bit much, but ok, I get it. The last call crossed the line I thought: it was on the day of the appointment, and I was asked to call back for important information regarding the visit. I did that and after waiting on the line for ten minutes I was told that the information was that I needed to fill in the forms (which, incidentally, they also mentioned on the voicemail asking for a call back). So, by my count, five+ unsolicited reminders even before I got to the clinic... Now, to avoid wasting time I typically fill in the forms (which, in my experience, no doctor ever reads) while in the waiting room, so I asked what's wrong with that. I was told that there were many forms and a short grace period and so I would likely lose my appointment if I don't pre-fill. Again, in my experience, typically there's a wait, particularly as my appointment was towards the end of the day, but I thought I'd give them the benefit of the doubt and so I had a go at the forms, especially as it was meant to only take 5 minutes... Not unexpectedly, I was asked to provide documents which I had already shared via ZocDoc - e.g., my insurance card... Not unexpectedly, their crappy forms generated all sorts of problems, e.g., they refused to accept my insurance card scan (because the dimensions somehow didn't conform with their expectations, though, curiously, only for one side; I rescanned with some white space around to trick the system...). Following which I had to answer 10 (?) question on sexual orientation, activity, etc. This I found unusually detailed, to the point I half expected them to also ask for photos... But whatever, I was committed to filling in the form, though I did note that at that point they had succeeded in wasting half an hour of my time, which isn't a great first impression... It was downhill from there: It took me an hour to get to the clinic and I arrived five minutes early, only to be advised the doctor was running twenty minutes late (something I asked about when I was on the phone with them, but, of course, they never mentioned it at that point). Since that was longer than they had offered to wait for my forms, I asked if I can cancel, which, to my surprise, they allowed me to do. Ironically, had they not been so zealous in chasing that form, I would have filled it in while waiting, and the visit would have gone ahead... And okay, return trip included, they wasted two and a half hours of my life, but, reading some other reviews of closeknit (which I should have done beforehand) I feel I really dodged a bullet here... So, in a way, I am grateful to their staff for so efficiently chasing me away!

Previous: I am seriously thinking changing. Even SOME might be better. Cannot receive a basic…read morerenewal for critical medical supplies. My condition is permanent. In the past the NPs would renew my medical supplies indefinitely because my condition is permanent. Now the doctor renews it for two deliveries. Went in twice, three times to ask them to complete paperwork for receiving medical supplies. They ignored my requests and/ or did not see them through. "I faxed it back but I don't do phone calls!" The doctor filled the form with an error and didn't want to contact the medical supplier. The previous doctor sent an email to a nurse but did not tell me anything. The doctor before that gave me a prescription for a box but had no idea that these medical supplies are from big box medical supply companies far away from DC. So they are clueless about a very basic medical need (ostomy bags) and how could I trust them about anything else? If they are so trivializing they have never offered a basic stool kit test, I have to SELF PAY EVERYTHING NOW. For a super low income this is just not very easy for me. I can order the stool kit test and bags from big box retailer online and no effing paperwork (yet). It's like I might as well not have? ‍ Followup: From my past two visits to UHC, it's not really Unity or the doctor's "fault" for not being able to renew my medical supplies or get them covered by Medicare per usual. It's the supply company and their resistance. My worry is that they will transfer these weird requirements to the online retailers where I can purchase whatever I need without any scrip since it's not covered. But I am trying the Medicare Self-Pay Reimbursement form CMS-1490 which takes time to prepare all the paperwork but maybe I will be reimbursed. Also they did let go of all the medical receptionists and force the patients to complete self-check in through a computerized kiosk. There are no medical receptionists which can be very challenging for patients with special needs. Many patients may not have adequate access to internet nor the necessary skills to complete all these forms online. Now the CNA just looks out to see who is sitting there and that's it. This increases the workload for the staff in general because the receptionist used to help answer many concerns or help copy notes. WaPo did a nice write up on the concerns, and yes, there are or used to be very many caring physicians and NP's who one could track and review a complex medical history touching on social, physical, psychological, mental health, for a comprehensive care. I am sorry to hear they are closing the vision clinic, and generally all the doctors worked very conscientiously as this article at the Washington Informer by Lindiwe Vilakazi stated https://www.washingtoninformer.com/unity-health-care-challenges/. The drop in system for low-income has been very exceptional and great for laborers and working families. The system is designed for repeat visits which really works out better when followup care is needed.

I was in today 3/31/2026 After I saw my doctor I was told to…read morego and make my next appointment for my next visit the lady was so rude no smile seems she didn't want to work I asked her was she having a bad day she snapped and said no she worked at upper Cardoso yellow team I have never been treated so wrong I was even smiling thru the whole ordea. People should not have to deal with someone who has attitude.She acted like I done something to her Someone should talk to her everyone won't take what she dissed out like I did.I held my composure and got my appointment date and left.I I thought I heard her say something as I left

Absolutely phenomenal! Dr. Kinney is INCREDIBLE; very knowledgeable, patient, caring, and genuinely…read morecommitted to providing comprehensive care. His bedside manner is also impeccable; other physicians could learn from him. He goes above-and-beyond expectations to provide individualized care to his patients. Hands-down, one of the most consummate medical professionals we've encountered ever; truly sets and raises the bar. If you are seeking exceptional care from a kind-hearted and genuine physician, look no further!

I am from the Bay Area and last week attended our daughter's graduation from American University…read moreand was in DC to help her get set up in her first apartment. Unfortunately I developed an ear infection and bronchitis and fortunately I found Dr. Kinney and Metro Direct Care Medical. I was feeling too sick to try to sit in an ER and the house call from him saved the day and the entire trip. He took a careful medical history, and spent the time to listen as well as inform us of the diagnosis and the options. He prescribed the ear drops and medication that ensured I felt better within a few hours so that I was able to be present for our daughter and heal. He also helped us come up with the right decision not to fly until a few days later than planned to help heal the ear and bronchitis. I wish there was a doctor like him in the Bay Area!