We recently had work completed on our chimney. We highly recommend NOVS Fireplace and Stove. They…read moregave us a solid estimate and were able to complete the work quickly. We also ended up purchasing a gas insert to replace our old gas logs from them. That installation also went very well. By the way, if you have black spots running down your chimney or on the shoulders beside the chimney you could have water getting in. We found our when the drywall inside, above the fireplace starting showing signs of moisture.

I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

These guys were excellent. Not just 5 out of 5 stars, but really 10 out of 10…read more To start, I got a text that they were going to be towards the later part of the arrival window, which was nice. I had a drafty fireplace and they made several recommendations of repairs, explaining the benefits of each and let me decide on what to do based on my budget and priorities. They ended up installing a damper at the top of my chimney, redoing the chimney crown and adding insulation cement to the inside of my firebox. I told them I needed to leave within 2 hours and they were done with 15 minutes to spare. The pricing was also about as good a quote as I had gotten from anyone. These guys seem as good as it gets.

For the second year in a row, Baires cleaned our fireplace. Also, had the curtains replaced on our…read more40 year old fireplace. Anyone else might have tried to sell us a re-model. This minor update was all that was needed. I truly appreciate the customer first attitude. Great service, prompt and professional. I feel valued as a customer and would recommend Baires to anyone. A true value.

NICTO used to be great, but now they're horrible. I've hired them many times over the years and…read morethey used to always came through, were honest and were great overall. But that's completely opposite now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.they always came through, were honest and were great overall. But that's completely opposite from them now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.

Nicto was the best we could ask for. They were kind, thoughtful, and diligent, going above and…read morebeyond in every way throughout our wood burning install and chimney repair process. They did great work at a fair price and worked with us on a payment schedule around my 10-month teacher salary. They have more than earned our business for as long as we're in the area!

Excellent service, good price. Hurley did a thorough job cleaning the chimney and made sure it was…read moredrawing properly when he was finished. Helped me move the furniture back into place which I appreciated. I highly recommend ACD Chimney Service and will be calling on them in the future when needed.

He was very responsive and he did a great job cleaning our chimney! I would highly recommend ACD…read moreChimney Service!

The chimney sweep service was quick to schedule, quick to complete, and a very reasonable price!…read moreThe technicians were professional and knowledgeable.

Poor communication and not respectful of my time…read more My landlord scheduled a dryer cleaning. Jaime from FCS committed to email me (the renter) a time slot for the appointment, and invoice my landlord directly. Two weeks passed and he did neither one. I had to email him the day before the appointment. He emailed me back at 11pm to tell me I needed to be available 10am-1pm the next day (a Wednesday) - no apology or acknowledgment of the oversight/inconvenience. Then the technicians came and had no information about invoicing the landlord, so I had to explain the arrangement to them and then email Jaime - and again, no apology or acknowledgment of the oversight/inconvenience. Mistakes happen, but the dismissive nature with which he regarded my time and his own commitments doesn't make me want to recommend this company to others.

Solid tech showed up and diagnosed the problem quickly with my gas fireplace and fixed everything…read moreon their next visit. Good communication and very professional. Thanks for the help!

They were quick to respond, took several photos and had a competitive price. They do charge $50…read moremore for the use of a ladder. So, regardless if you are on the ground floor or three stories high you will get their rate of $199 versus $149. Not bad either way. I appreciated the photos before and after. I am personally convinced from the photos that my dogs shed every last piece of hair before their bedding is washed and dried. I am sure that drying times will reduce significantly with this being completed. I will recommend them to neighbors and my friends.

Winston made it good. They came out and did an amazing job repairing the problem. They were polite…read moreand courteous on the phone and I'm so happy this was all cleared up. I will be using them for future services and repairs. Thank you!!

I booked an appointment with Winston's chimney service for a sweep of my chimney. I have a wood…read morestove insert which complicates the process but Winston's assured me that they can clean it, no problem. I had to wait over two weeks for an appointment, but when the day finally came the team came within the appointment window (towards the end, but with a few minutes to space). I asked for them to sweep the chimney and provide an estimate to have the wood stove insert removed and our fireplace converted to a standard fireplace. The sweep probably knows what he's talking about and what he sees, but after a few minutes he described in a disjointed manner all of the potential problems with a brick chimney. He was not able to convey exactly the state of my chimney nor able to show me photos of the current state. It felt like someone trying to dance around showing what is really going on with the plan to upsell loads of work, whether necessary or not. After an hour or so he said he would get me an estimate by the end of the day. The estimate arrived, it did not include the one thing I had asked for, the price to remove the insert and convert it to a standard fireplace. It did include $20k worth of major work that I have no idea is founded or excessive. In the end, I don't even know if they swept the chimney, I have a sneaking suspicion they did not. I did not receive an invoice nor receipt for a sweep, which was the primary visit for the service call. Maybe we need that work, I truly cannot say that I have any confidence in their assessment nor appetite for that scale of work without better communication and evidence.

They REALLY know their stuff! Great service and super friendly!…read moreWill use again, for sure!

Not honest! Contract turned out to be different than phone discussion - they were supposed to fix…read moremortar to roofline but turns out they used a roofline only 9 rows down, and so now my chimney has mortar repair only 1/3 of the way down! Also, crew came to my house to finish mortar work, didn't actually do ANYTHING, and I had to send camera images to prove it. I got no explanation, no apology, they just sent workers back out and charged me. Do not use these people!

We had a stubborn issue with our new GE dryer venting that required several visits from the…read moreinstaller as well as Dapper Ducts. Johnny, Kevin, and Bronco all love what they do and are prompt, courteous, and knowledgeable. EXCELLENT - HIGHLY RECOMMENDED!!

The technicians work in a hurried rushed manner. They lack respect for the home and the home owner…read more They are reluctant if not resistant to answer any questions. The price quoted over email and phone was different than what the technician stated in home.

I wanted to highly recommend David from Sixpenny Chimney Sweeps! He was so easy to work with, he…read morewas on time, efficient, great work ethic and goes above and beyond. David arrived this morning to clean my dryer vent from attic and shortened excess flex that was hooked up to my dryer. I requested him to also replace wall caps on the exterior of our home with double door vents to prevent birds etc, as mine were old with dry rot. I could not be happier and I would highly recommend David from Sixpenny Chimney Sweeps. They are very reasonably priced also! Thank you! Connie P

Do not use this company. They canceled on me at 4:30 p.m. on the day they were supposed to repair…read moremy roof vent "in the afternoon" and it took four phone calls with 3 different employees to find out what was going on. Then they withheld my refund for two weeks when I told them I didn't want to continue working with such a disorganized company, and kept trying to offer a minimal discount to set up another date. It was bordering on harassment. The owner called me and offered me extra refund money not to post my opinion, which I declined, because this was a disaster. The front office doesn't seem to know what the technicians are doing/saying and vice versa. On the initial inspection date, Their technician arrived 45 minutes late outside a 4 hour window for the initial inspection, then sat in the truck for 40 minutes preparing my estimate, wasting my day from noon to 6 p.m. There was no document to sign when I made my deposit, which I should have declined to do in the first place, but be warned that they do not keep a document/paper trail. This was one of the worst customer service experiences I've ever had.