NICTO used to be great, but now they're horrible. I've hired them many times over the years and…read morethey used to always came through, were honest and were great overall. But that's completely opposite now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.they always came through, were honest and were great overall. But that's completely opposite from them now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.

Nicto was the best we could ask for. They were kind, thoughtful, and diligent, going above and…read morebeyond in every way throughout our wood burning install and chimney repair process. They did great work at a fair price and worked with us on a payment schedule around my 10-month teacher salary. They have more than earned our business for as long as we're in the area!

Do not use this company. They canceled on me at 4:30 p.m. on the day they were supposed to repair…read moremy roof vent "in the afternoon" and it took four phone calls with 3 different employees to find out what was going on. Then they withheld my refund for two weeks when I told them I didn't want to continue working with such a disorganized company, and kept trying to offer a minimal discount to set up another date. It was bordering on harassment. The owner called me and offered me extra refund money not to post my opinion, which I declined, because this was a disaster. The front office doesn't seem to know what the technicians are doing/saying and vice versa. On the initial inspection date, Their technician arrived 45 minutes late outside a 4 hour window for the initial inspection, then sat in the truck for 40 minutes preparing my estimate, wasting my day from noon to 6 p.m. There was no document to sign when I made my deposit, which I should have declined to do in the first place, but be warned that they do not keep a document/paper trail. This was one of the worst customer service experiences I've ever had.

Called numerous times to setup service and they never responded. Condo association recommended…read morethem... big mistake.

Excellent! Will did a great job. Great customer communications. Fast booking. The other company…read moreI called never called me back. Fair price. Great report. And suggestions for conversion to gas/electric.

I would like to give a detailed review of my experience with rooftop chimney sweeps. I had high…read morehope for a company with so many five star reviews. The reality of my experience was terrible. My first appointment was asked to be rescheduled, no problem, things happen and I accommodated to the request. I rescheduled almost a month later, first available. On the day of, after taking off from work I was called and told it doesn't look like they will be able to the appointment. I asked to have the supervisor call and talk about why this is happening after the second time I've been asked to reschedule. Shocker, zero interaction from the management staff, nothing. This company appears to have too much work and doesn't care about the customers. The only way to correct this behavior is to hire other another company that cares about its customers. Stay away, trust me.

Winston made it good. They came out and did an amazing job repairing the problem. They were polite…read moreand courteous on the phone and I'm so happy this was all cleared up. I will be using them for future services and repairs. Thank you!!

I booked an appointment with Winston's chimney service for a sweep of my chimney. I have a wood…read morestove insert which complicates the process but Winston's assured me that they can clean it, no problem. I had to wait over two weeks for an appointment, but when the day finally came the team came within the appointment window (towards the end, but with a few minutes to space). I asked for them to sweep the chimney and provide an estimate to have the wood stove insert removed and our fireplace converted to a standard fireplace. The sweep probably knows what he's talking about and what he sees, but after a few minutes he described in a disjointed manner all of the potential problems with a brick chimney. He was not able to convey exactly the state of my chimney nor able to show me photos of the current state. It felt like someone trying to dance around showing what is really going on with the plan to upsell loads of work, whether necessary or not. After an hour or so he said he would get me an estimate by the end of the day. The estimate arrived, it did not include the one thing I had asked for, the price to remove the insert and convert it to a standard fireplace. It did include $20k worth of major work that I have no idea is founded or excessive. In the end, I don't even know if they swept the chimney, I have a sneaking suspicion they did not. I did not receive an invoice nor receipt for a sweep, which was the primary visit for the service call. Maybe we need that work, I truly cannot say that I have any confidence in their assessment nor appetite for that scale of work without better communication and evidence.

I suppose Bryan did the best he could do at repairing our chimney, given the poor weather…read moreconditions (cold and snowy), but I had hoped for a more professional result. The mortar is ragged and some broken brickwork was just covered over with mortar rather than being replaced. He did put down tarps to catch the debris, but then he just wrapped it up and left it sitting there beside the chimney. We were not home to inspect the results, so we are stuck with this shoddy job. I cannot recommend B-Clean Chimney Sweep and Repair.

We had a chimney sweep for our wood burning fireplace. He told us that when our chimney was…read morerebuilt a few year ago after a lightening strike, it wasn't done correctly and that's why we've had some problems with leaks into the house. He did a great job and the charge to do it was reasonable.

Power washed our house, deck, walkway, driveway…read more Did an excellent job as took great care in not scratching the deck when moving furniture. He was able to remove rust stains. Which I thought would be unachievable. If it is not done right the first time will come back. Would recommend. We have used them 3-4 times now.

I hired AllPro PowerWashing to wash the bricks in my outdoor stairwell which were full of moss, and…read moreto powerwash all the windows, doors, gutters, and eaves around my house. Gabe came alone (it was Labor Day and he gave his employees the day off) and he did a stellar job. He even power washed my wood deck. Gabe was right on time, cracked open the screens so that the dirt under them could be washed off. He made everything sparkle. In the future, I plan to hire AllPro for annual cleanings of the outdoor parts of my home. The cost of all this work was very fair. I highly recommend AllPro PowerWashing.

Our gas fireplace was not working (igniter sparking but couldn't light the pilot). I was hesitant…read moreto book Wammoth because of their pricing model: they require a full service inspection, cleaning and tune up which covers basic repairs but then will give a quote if more extensive repairs are needed. So basically $350 minimum but not knowing if it was going to be more expensive. I went ahead and booked them since we hadn't really cleaned/serviced our unit in at least 10-15 years. They did a phenomenal job cleaning the unit and the repair ended up being included in the service cost. Highly recommend this company.

I've used these guys for several years. They are fast, friendly and clean. But I've replaced the…read morethermopile in my gas logs twice and the valve and it has never worked right. Instead my logs keep cutting in and out. The problem is that I get work done off season. So by the time I use the fireplace, I'm outside their warranty. Today I emailed them to see what could be done to solve my problems and was told that parts are hard to come by due to the age of the logs, and that a new valve assembly would be $1,000. Jumped on the internet and found the valve readily available at less than $200. So, don't confuse friendly with effective. Everyone in the company is super nice, but I have spent roughly $1000 with this company and still have the same problem. Oh, and I did tell the installer last time right after he replaced the valve that it had cut out, and he said it was probably because it was new. I am not going to use them again.

I had an appointment for Springfield Roofing to come to my house today and provide a quote for a…read moreroof repair as well as a roof replacement. I got special permission to telework so I could be here. Literally less than 1 hour before the appointment, I got a call from John asking if I can reschedule. I told him that I could not but I was not able to talk so I called him back about 30 minutes later. I made it clear that I was very unhappy about this because I had taken the day to have him come over. John said, "I'm not gonna make a bid deal about this. I'm telling you we're not coming today and do you want to reschedule?" I was very disappointed as his tone was clearly dismissive. There was no explanation as to why this happened or an attempt to be apologetic. If this is the kind of interaction I get when I'm trying to decide to hire you, what will it be like when I've already given you guys a deposit? It's too bad because the reason I reached out to them was because of friend of mine had a good experience with them. These guys ought to realize the importance of personal references. Mine won't be good!

Great service, commitment to follow through. All hands helping to complete the job. From father…read moreto son and beyond.