Earl was amazing! I called him on a Tuesday morning around 7am and he was able to come replace my…read morewater heater by 11 am that morning. My water heater was still under warranty, and he was able to take care of all that for me, pick up the water heater and install it. All in a matter of three hours! Originally he said he could come about an hour or two later than 11, but I was in a time pinch. I was OVERLY impressed how quickly he was about to accommodate my needs and get to my home. 100% trust Earl and HotWaterExpress and will definitely be using his services again. This seems to be a small family business. Love that. I also called around to about 10 different plumbers and he offered me the best price and quick time frame.

I recently experienced an unforeseen flooding in my basement. In panic mode, I made a few calls…read morethen I stumbled upon HotWaterExpress. I was told someone would contact me back and that they did. Mr. Earl heard my issues and came out the same night to assess the leak. Within 2 days, my main water supply pipe was replaced. The professionalism, the price and the overall work was above expectations. Of course, I shopped around but there wasn't another vendor who was comparable to Mr Earl and his team. Others found ways to delay an emergency repair. I would definitely recommend and use their services again.

We knew our Hot Water heater was on its way out and purchased one with the intent of replacing it…read moreourselves soonish. That timeline was accelerated when we came home the other night to see water gushing out of every available orifice in a somewhat alarming manner. This company only had one star but I took a leap of faith and gave them a shout. Jerome was friendly and highly responsive to my inquiries and gave us a more than fair price for install and secondary supplies/fittings. He came out exactly when he said he would and didn't waste time fixing our issue. Best of all, no up selling! I'm glad he left a card because, moving forward, this company will be our go-to for all of our plumbing needs!

We had floors installed in our basement and bath. The toilet was not replaced correctly causing…read morewater to shoot out of the connection hose . We initially called Len The Plumber. The Len The Plumber tech was rude, aggressive and quoted us an astronomical price, telling us we needed a full toilet rebuild. We did not accept the service. I contacted Direct Flow Plumbing the same day. Jerome responded immediately, and came out the same day at the stated time. He was extremely courteous, professional and knowledgeable. He diagnosed the issue, and repaired it the same night. He was honest and very reasonable. I highly recommend his service.

First time customer here, and The Drain Guys will definitely be my first call for future plumbing…read morework. From my first interactions I was impressed with the customer service. I solicited quotes from three companies to reline my 80+ year-old sewer line. One never delivered; Second quoted but was near impossible to get questions answered regarding the quote. Drain Guys quoted on the spot, and was extremely responsive regarding follow-up questions. The CIPP liner process is technically complex, and the team experienced some unforeseen complications. However, the skill, positive attitude, and perseverance of every team member when things got tough truly impressed me. The team worked very hard over several days, overcame major obstacles, and ultimately delivered a drain line that will hopefully last another 80 years. Despite the challenges, I never doubted I was in good hands with The Drain Guys and I would absolutely call them again. Special thanks to Adrian, Kevon, Oliver, Johnny, and Jay -- I appreciate you all! Chris

I submitted a project request for clanging pipes through Yelp and a rep from the drain guys was the…read morefirst to respond within 2 minutes. They were able to come out first thing the following morning to take a look at the situation, turned the water valves all the way on, and sent me a detailed quote while they were still there (unfortunately they initially sent it to a wrong number so someone has my personal data :/ ). Pricing was on the higher end of what I expected, and I was planning to get estimates from other companies that responded on Yelp to compare, so I let them know I would be in contact. Later that evening, I went back downstairs and noticed a leak coming from the main water valve, which was not leaking prior to the drain guys' visit. I immediately sent a message with a video via yelp, and the rep responded saying they would contact the plumber and get back to me. It's been almost 2 weeks and I still haven't heard back, which is interesting as they were so quick to respond when I was potentially giving them business, but ghosted me when I held them accountable for causing a leak. Thankfully, a plumber from another company that responded to my yelp project came by and was able to tighten the valve to stop the leaking. Turns out the drain guys plumber had loosened the entire pipe/valve when he turned the knob all the way on, so it was a simple fix but something that they should have looked out for in the moment. Had I waited for the drain guys to come back my basement would have been flooded. I'm utterly disappointed in their lack of accountability and communication, and have no trust in their services if they were able to let me down on such a small matter.

Very friendly, helpful and responsive - including at the holidays!…read moreWe had a lot of family coming for the Christmas holidays to stay with us and one of the 3 toilets was not working right. Chris came out same-day on the day before Christmas Eve and helped us resolve the problem. Very much appreciated!

Hello , i just wanted to take time out to personally thank eric for coming out to the southern…read moremaryland blue crabs stadium and not only showed up in a timely fashion but in co-vid protection gear. And very quickly and swiftly took care of our plumbing needs and at a fair cost.. Super hard to find plumbers with reasonable rates. Look no further than A&E plumbing.. We look forward to doing business again.

I was having the smell of oil in my home every day. This was only made worse after the summer…read morecleaning. It turns out that the electrodes were slightly misaligned, causing a small accumulation of oil within my unit. Unfortunately to get to this resolution, it took a 1-star experience. A very unhelpful technician (1-star) came and went in less than 10 minutes, telling me he couldn't smell the odor so I'd "need a second opinion". I called back to SMO for further assistance. Tyrisha Monroe assisted me (5-stars!). Each time I called in, I spoke with Tyrisha. She was extremely courteous, understanding, and helpful. She immediately scheduled a more experienced technician to my case. Within a few hours, Reggie was at my door (5-stars++!). Reginald Morton has serviced our furnace in the past. He is extremely professional, wise in his trade, and a genuinely nice man whom I gladly welcome into my home. Reggie worked hard, trouble shot the issue, explained everything to me, then made sure the entire space was nice and clean before he left. I have always been impressed with Reggie's quality of work and kind demeanor. After today's experience, I requested that he be tagged as my preferred technician (I'm not sure if that's a thing, but I certainly hope it is!) --as long as all you Yelp readers don't start requesting him to the point that he is not available when I need him. ;D Well done SMO, you have two extremely professional employees who care about their work. They deserve your acknowledgement. In this day of so many people being more interested in themselves than their job, this was refreshing.

$6.30 gallon SMO heating OIL is what I was Charged. previous post was old price. billing me…read more$2,600.00 Call your Heating Oil company an tell them do not deliver My account was on HOLD but they SMO say we did not do anything improper

Heating and cooling wouldn't turn on: Clarke's was efficient, resolved the issues promptly and…read moreprofessionally. Wouldn't hesitate to recommend.

Reasonably priced Thorough…read moreExplains the how what and why factors Punctual Great communication Scheduling was a breeze via texts and he followed up with a phone call. Sent over invoice and availability. Very flexible with time and have multiple payment arrangements. Work completed in less time than he stated which was great!! Would definitely recommend and hire again!!!

Great services thank you for your professionalism and diagnosis. I greatly appreciate it.read more

I cannot recommend Brian B. Quick Plumbing highly enough! I was dealing with a nightmare main drain…read moreblockage deep in the pipe that was holding water. A previous plumber wasted hours and failed completely, and another big franchise tried to price-gouge me with a vague, ridiculous estimate. From the start, this company provided a very fair and transparent upfront flat-rate price. The technician arrived exactly on time and assessed the situation professionally. The job turned out to be incredibly brutal, requiring a massive 150-foot heavy-duty snake and an extra helper. The team was completely transparent about the extra resources needed and provided a very reasonable adjusted rate for the additional manpower and equipment before proceeding. What blew me away was their incredible work ethic. Because the blockage was so stubborn, the job went significantly overtime. Yet, they completely honored our upfront agreement and didn't charge a single penny extra for the overtime hours. They worked tirelessly and with a great attitude until the drain was perfectly cleared. This company has earned a customer for life!

Finally, a plumber I can trust. I've been having issues with my hot water for months. My hot water…read moreheater is not old, but other companies wanted thousands of dollars to do work that had a 50% chance of fixing the issue or replace the whole water heater. It turned out to be a very simple fix with the mixing valve. It just took someone who knew what they were doing and was willing to take on a smaller job versus press for unneeded work/costs. B's Plumbing was responsive, helpful, straightforward, and honest. They communicated well, showed up on time, explained what needed to happen very simply and got the work done quickly. Problem solved and I couldn't be happier. Very much recommend B's Plumbing!

Left a voicemail detailing my plumbing issue and promptly got a call back to arrange for for them…read moreto come out right away. Problem was resolved quickly. Was very pleased with their response time and the repair!

Tony was right on time, very personable, and handled the mysterious issue with my HVAC system…read moreprofessionally and promptly, making sure to point out the issue for my edification in case it ever arises again. He also took the time to follow up and make sure everything was still working well, which was so nice. The appointment was easy to set up online and they had convenient availability, which I really appreciated in the peak of summer!

Prompt service and completion of repair all around, it is not cheap and it is to be expected. The…read moretechnician Cordell is a pro and knows what to do and repaired my HVAC, as well as replacing parts. I am relieved. This company is very good.