Earl was amazing! I called him on a Tuesday morning around 7am and he was able to come replace my…read morewater heater by 11 am that morning. My water heater was still under warranty, and he was able to take care of all that for me, pick up the water heater and install it. All in a matter of three hours! Originally he said he could come about an hour or two later than 11, but I was in a time pinch. I was OVERLY impressed how quickly he was about to accommodate my needs and get to my home. 100% trust Earl and HotWaterExpress and will definitely be using his services again. This seems to be a small family business. Love that. I also called around to about 10 different plumbers and he offered me the best price and quick time frame.

I recently experienced an unforeseen flooding in my basement. In panic mode, I made a few calls…read morethen I stumbled upon HotWaterExpress. I was told someone would contact me back and that they did. Mr. Earl heard my issues and came out the same night to assess the leak. Within 2 days, my main water supply pipe was replaced. The professionalism, the price and the overall work was above expectations. Of course, I shopped around but there wasn't another vendor who was comparable to Mr Earl and his team. Others found ways to delay an emergency repair. I would definitely recommend and use their services again.

We knew our Hot Water heater was on its way out and purchased one with the intent of replacing it…read moreourselves soonish. That timeline was accelerated when we came home the other night to see water gushing out of every available orifice in a somewhat alarming manner. This company only had one star but I took a leap of faith and gave them a shout. Jerome was friendly and highly responsive to my inquiries and gave us a more than fair price for install and secondary supplies/fittings. He came out exactly when he said he would and didn't waste time fixing our issue. Best of all, no up selling! I'm glad he left a card because, moving forward, this company will be our go-to for all of our plumbing needs!

We had floors installed in our basement and bath. The toilet was not replaced correctly causing…read morewater to shoot out of the connection hose . We initially called Len The Plumber. The Len The Plumber tech was rude, aggressive and quoted us an astronomical price, telling us we needed a full toilet rebuild. We did not accept the service. I contacted Direct Flow Plumbing the same day. Jerome responded immediately, and came out the same day at the stated time. He was extremely courteous, professional and knowledgeable. He diagnosed the issue, and repaired it the same night. He was honest and very reasonable. I highly recommend his service.

The drain guys saved me from a huge expense when another company wanted to tear up my kitchen to…read morereplace a hole in my drain pipe. The drain guys did a comprehensive review of all the pipes found the problem and was able to implement a sleeve instead of digging up the floor, the other company didn't even provide a video for $1000 though they did fix the initial problem by clearing the clog. Go to the drain guys if you have any drain issues

I called The Drain Guys on Thursday afternoon for a slow-draining bathtub after attempting to clear…read moreit myself. When scheduling, I specifically asked whether they could provide at least a ballpark estimate for snaking a bathtub drain. I was told there was no way to provide pricing information until a technician saw the issue in person. At the same time, I was assured their pricing was "the best in the business," that the owner operates with integrity, and that they are not in the business of gouging customers. Based on those representations, I agreed to schedule service. I was told that due to the snowstorm and several frozen pipe emergencies, the earliest available appointment was Saturday. I understood that weather can create legitimate service delays and agreed to wait. However, late Friday evening, the night before the scheduled Saturday appointment, I received a text stating the plumber would not be able to come because they were behind schedule. The next available appointment was Tuesday. That resulted in a five-day wait from my original call for a routine drain issue. When the technician arrived on Tuesday, I was quoted $550 to snake a single bathtub drain. The work took approximately 30 minutes. After receiving the quote, I texted the office referencing the earlier statement about having the best prices in the business. I was then told that they had not said that, only that their prices were competitive. If $550 is the standard rate for this service, that information could have been shared when I specifically asked for even a general idea of cost. Being told that no pricing guidance could be provided, while simultaneously being reassured about superior pricing and integrity, created expectations that did not align with the final quote. The technician did clear the clog. However, he did not remove his shoes or use protective coverings despite snow and mud outside, and water was tracked into the home. This experience combined a last-minute cancellation due to scheduling issues, a five-day wait for service, no upfront pricing transparency, and a $550 charge for approximately 30 minutes of work. Prospective customers, particularly those who are cost- or time-sensitive, should request written pricing information and obtain comparison quotes before proceeding.

Very friendly, helpful and responsive - including at the holidays!…read moreWe had a lot of family coming for the Christmas holidays to stay with us and one of the 3 toilets was not working right. Chris came out same-day on the day before Christmas Eve and helped us resolve the problem. Very much appreciated!

Hello , i just wanted to take time out to personally thank eric for coming out to the southern…read moremaryland blue crabs stadium and not only showed up in a timely fashion but in co-vid protection gear. And very quickly and swiftly took care of our plumbing needs and at a fair cost.. Super hard to find plumbers with reasonable rates. Look no further than A&E plumbing.. We look forward to doing business again.

Came home dead of winter from a 4 hour visit to urgent care and was out of oil . House was chilly…read moreand my 7 year old was extremely sick. I put in a call to the 888 number explaining I was switched to automatic delivery but was told I was will call . JESS B. was the representative who assisted me and a LIFE SAVER ! Not only was she compassionate, she was extremely educated on her profession and explained everything perfectly on how to handle it. SMO had brought 10 gallons to pull me through and it only took a few hours for them to arrive ! I was a wreck and She was able to get my tank filled by delivery team in 2 business days and I am eternally grateful for it ! I'm staying with SMO because of her and her Amazing Customer service skills ! Please keep her and never let her go SMO. She truly deserves a raise in my personal opinion and saved you from losing a client . The other ladies were not near as helpful or acknowledging on services, delivery and everything in between. Thanks JESS B. I truly appreciate you !

We were loyal clients for several years. This was before the Griffith acquisition. After that…read morehappened, we have been nothing but miserable dealing with them. It truly is a left hand right hand issue. We have cancelled our service multiple times and they still send a bill to renew. I ended up paying them $100 even though they said in November that everything was fine NOT to pay. Just save yourself the hassle and do not sign up. Note to ones self....they are also $1.50 more per gallon versus Murphy Oil. Just think on a 250 tank fill that is $375 more. I rarely post negative reviews.....but this one had to be done.

Heating and cooling wouldn't turn on: Clarke's was efficient, resolved the issues promptly and…read moreprofessionally. Wouldn't hesitate to recommend.

Reasonably priced Thorough…read moreExplains the how what and why factors Punctual Great communication Scheduling was a breeze via texts and he followed up with a phone call. Sent over invoice and availability. Very flexible with time and have multiple payment arrangements. Work completed in less time than he stated which was great!! Would definitely recommend and hire again!!!

I had a leaking pipe under the kitchen sink and the garbage disposal was leaking, also. I called…read moreBrian B. Quick Plumbing. Plumber Dion was sent out, He had a very professional, friendly and caring atmosphere. Everything was taken into consideration for all the work that had to be done . He was dedicated to his job, knowledgeable and skillful. I was provided with excellent services and satisfactory experiences. I am totally. satisfied with the services and the prices that I received. I am pleased with the cleanliness of the area that Plumber Dion left. I would definitely recommend Brain B Quick Plumbing to others.

Sorry, but they're THIEVES. We have a run-of-the-mill tank toilet where a piston is fixed into the…read morebase and the flush valve moves a cylindrical sleeve up and down. The plastic piston snapped off the plastic piece that keeps it solidly attached. They wanted SIX HUNDRED BUCKS to fix it when I can buy a new toilet for $250 and have it installed for $100. Or I could just buy the kit for $30. But here's what REALLY galled me: in the past--EVERY TIME I hired a plumber--he did the work; I paid him; and he left. This time, I felt like a cold business transaction: he wasn't interested in wasting time on the work, only on finding a richer, stupider client to fleece for $800. Ironically, had he quoted $195--an outrageous $50 for the part and an outrageous $145 for his time--I wouldn't have complained. Jacqueline K. Featherfuck! This is SOMETHING NEW: they don't behave like PLUMBERS, but like PLUMBING MAGNATES. I understand that tradesmen are in business to make money. But the attitude here was clearly, "We're here to make BIG bucks, and--if it suits our fancy--we'll also fix your problem." Plus, consider the BUSINESS IMBECILITY of just SKIPPING clients for richer ones: they're turning down A LOT of work and wasting technicians' time, gasoline, and vehicular wear and tear.

Left a voicemail detailing my plumbing issue and promptly got a call back to arrange for for them…read moreto come out right away. Problem was resolved quickly. Was very pleased with their response time and the repair!

Finally, a plumber I can trust. I've been having issues with my hot water for months. My hot water…read moreheater is not old, but other companies wanted thousands of dollars to do work that had a 50% chance of fixing the issue or replace the whole water heater. It turned out to be a very simple fix with the mixing valve. It just took someone who knew what they were doing and was willing to take on a smaller job versus press for unneeded work/costs. B's Plumbing was responsive, helpful, straightforward, and honest. They communicated well, showed up on time, explained what needed to happen very simply and got the work done quickly. Problem solved and I couldn't be happier. Very much recommend B's Plumbing!

Tony was very skilled and he had good customer service. He was punctual.read more

Tony is a pleasure to work with. I've called this company for emergency assistance with my AC twice…read morenow and both times the unit was fixed for a reasonable price. Another company tried to get us to completely replace our system unnecessarily. This company is reliable, honest and knowledgeable. You can trust them!