Senior Helpers Northbay (also covers Fairfield even though this map does not indicate that) is the…read morefirst and only elder care service I have used. One of their staff was a facilitator in a caregiver support group I attended so I decided to give them a try because they vet their staff to the satisfaction of the CC&R community my mother lives in. For the first caregiver, I gave no preferences and Mom was not very accepting of the young woman sent to her home. She said she did not want to be seen with a "babysitter" so I asked for someone who would look like a friend or daughter so the second caregiver turned out to be a couple months different in age from me... like one of Mom's daughters. This turned out to be the key and we had a very happy relationship for a couple of years before Mom moved to Assisted Living. Sometimes it takes a little trial and error to figure out what works best for any particular situation but happily our caregiver was able to work with my variable schedule to meet our needs.

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

I highly recommend Senior Helpers. If you are a senior, and need help at home, I encourage you to…read morecall Senior Helpers. Jenny the owner of Senior Helpers and her amazing team of caregivers recently saved my day at a time of need -- so I know they can save yours! After interviewing several home health care agencies that serve my area I chose Senior Helpers to assist me with needed services post-surgery. Jenny and all of her caregivers were astonishing: utterly professional, consistently dependable and, perhaps most importantly, sincerely caring and compassionate toward their clients and about their work. And, Senior Helpers is very reasonably priced. I am deeply grateful for the assistance of Senior Helpers at a critical time of need. I will continue to use them in the future to help with tasks made difficult due to aging and physical disability. You have a great team, and run an excellent business, Jenny. Thanks so much!!!

Stay away from this business!!! So much drama in the work office!! Very unprofessional!! Under pays…read moreemployees and the pay is always messed up!!! The owner is so unprofessional!!! Terrible business all the way around!!!! Stay away!!! Do not waste your time working here or getting services!!! Lots of client complaints!!! They only care about the money!!!

I am an independent professional caregiver with a lot of experience watching local agencies provide…read morepersonal care, and I have the utmost respect for Senior Helpers. They are a company with a sincere mission of providing skilled, dependable care. A well-run company with both brains and heart. Both my own experience with them, and the experiences others have reported to me, have been outstanding. I highly recommend talking to owner Susan Grant at the El Cerrito Senior Helpers' office about your caregiving needs for yourself or a loved one. I do not hesitate to refer potential clients to them when my work schedule is full, and I love visiting their office in El Cerrito Plaza, because it is an oasis of calm and peace... full of friendly people who really want to engage and help you. I would encourage anyone thinking about getting into this field as a professional caregiver to talk to Susan about a career with Senior Helpers. They are a fair and equitable employer, and care as deeply about their employees as about their clients. There is no other agency I know of that I would make any of these claims about. Nor is there any other agency I would recommend working for. In my observation and based on my research, most are exploitative and poorly run. Save yourself time and energy and start with the best when you are looking for a caregiver, or for work in the field...call Senior Helpers in El Cerrito.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

We had been using Senior Helpers since 2021 and were very happy with one (one!) of the Caregivers…read more Extremely happy. We did have ongoing scheduling issues/conflicts for her because she happens to be their most popular Caregiver (for good reason!). Unfortunately, I believe they are now operating with deceptive business practices. We were being charged overtime when the Caregiver did not work overtime for us. 'Quoting an owner from email on 2/17/2022: Hi Janette, Since you request xxx as [my spouse's] caregiver,  the shifts all ran into overtime for xxx, hence you were charged with overtime. Thanks, Linda Operations/Co-owner Dr. Linda Watterson

Our experience was horrible we had someone who was kind but Never on time and Never stayed her 4…read morehours! Also began asking for money and eventually Fired on February 16th. I'd suggest Drug testing and Background check if we were ever going to Hire someone again!!! And not even an Apology from Owner for what happened in our house or to our family!!!

"How did I ever live without them?"…read more When my wife became disabled, I turned to this agency. It was a tough situation, and I needed someone right away. I was not disappointed. The nice customer manager, Monica, came came to my house right away. Within just a few minutes we had the contract signed. Believe it or not there was a caregiver at my home that very evening! I also am impressed with the service of the operations manager, Mark. These folks diligently work to make sure I get trusted caregivers every single day. They provide 8 hours of care, 7 days a week. How did I ever live without them?

Monica with senior helpers was there to help with all my needs with my dad and got a care giver out…read moreto our house the next day thank you so much Monica and senior helpers