2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Amazing customer service and work quality, plus one year warranty! Both Jamie and Cathy were…read moreextremely accommodating and very responsive. Highly recommend them!

I kept seeing their truck by my work on my morning walks. Finally, I decided to check their website…read moreto see what type of services they provide. They do both residential and commercial so I completed their form online to get a quote. Cathy called me a few hours later with a quote and I was comfortable with the price since they specialize in this service. I received an email one day prior to my appointment to view and confirm. On the day of the appointment, I received a text one hour before the appointment time. As I was looking out my window to see if there was parking, I saw their truck sitting by curb 30 minutes before the appointment time. I went to see if Jaime could work on it now rather than wait. The window's tint was dark and the sunshade was up so I wasn't sure if he was in the truck. Luckily, Jaime got out as I was walking back to my place. I told him that I didn't want him to come in my place to remove the screens since I didn't want to clean the floors when he was done. He offered to wear booties and I was good with that. I asked the reason for coming in my place and he said just to remove the screen. I said that I can do them but one screen's tabs were broken. He told me to push it up then push out which was super easy to do. Anyway, he looked at my screen and said that there were no holes so I don't need to change them. I said that I need new pull tabs so that I can remove the screens to clean the windows. He said that I do need to replace the screens if I wanted new pull tabs. He showed me a large metal square one and one short and narrow one. They were much sturdier than the cheap plastic ones that I had. I stood and watched him remove the old screens and install the new ones. It was fun watching and talking to him while he repaired the screens. It took him about 45 minutes to set up and repair my screens. He said that that there's one year warranty. Overall, I am very happy with their customer service and product. I highly recommend them and they have a customer for life.

From the start of our window awning project to the end...this place was amazing!…read moreJon and his staff were wonderful! Highly recommend

I found Jon's online and reached out and they were so responsive! Immediate replies when I had…read morewaited so long for other vendors to even acknowledge my inquiry. And it's a family owned business I learned which made it that much more appealing. Sons working with their Dad! Responsive, professional, friendly, communicative, quality workmanship and installation. Highly recommend!!

Rebuilding our Altadena home after the fire has been one of the most difficult experiences our…read morefamily has ever faced. The sheer number of decisions involved can feel overwhelming and, at times, exhausting. Choosing windows and doors was easily one of the hardest parts of the process. Thankfully, Taylor Brothers was there to guide me every step of the way. Tim Kelley, in particular, provided exceptional support throughout this difficult decision-making process. He personally came out to measure the space, answered my many questions, and shared his expertise with patience and care. I'm incredibly grateful for the guidance, professionalism, and partnership Taylor Brothers provided during such a challenging time. Thank you for helping make this process a little easier.

Brett and April have been amazing to work with. I work with a contractor in Sherman Oaks and they…read moreare always our first choice when it comes to door and window selections. They are super responsive, easy to work with, and just overall great at what they do. Their customer service really stands out and makes everything run smoother on our end. Really appreciate everything they do!

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

We recently completed our window project with Frontier Windows and had an excellent experience from…read morestart to finish. The entire process was smooth, organized, and professional from A-Z. Jon, the owner, was amazing to work with throughout the whole project. He was responsive, honest, patient, and made sure everything stayed on schedule and ran smoothly. You can tell he genuinely cares about his customers and takes pride in the quality of work his company delivers. The installation crew was also fantastic -- professional, respectful, clean, and detail-oriented. They showed up on time, protected the house during installation, and paid attention to the small details that really matter. The finished product looks incredible and completely elevated the look of our home. What really stood out was the communication and overall customer service. There were no surprises, everything was explained clearly, and the entire experience felt stress-free. It's hard to find companies today that combine quality workmanship with great customer care, but Frontier Windows absolutely delivered. Highly recommend Frontier Windows, Jon, and his team if you're looking for a smooth, professional window installation experience.

Working with Intex Windows was completely seamless. They handled the replacement of all the windows…read moreand sliding doors in our home, and from the initial call through the measuring appointment, product ordering, and final installation, every step was handled smoothly and on schedule. Shant was professional, responsive, and showed genuine care for the quality of work provided. Daniel and his installation team were experienced, punctual, clean, courteous, and a pleasure to work with. When a few screens had issues, Milgard's customer service promptly replaced them without any hassle. We are very pleased with the entire experience and would gladly recommend Intex to future clients.

This is the third home, Shant and his team with Intex Windows have replaced sliding doors and…read morewindows in for me. The same team have covered all three projects and the experience each time over the past 8 years...has been seamless. Such professionals, clean up is spotless, team are friendly, everything on schedule and with customer service respect. Love these guys. But this time, there is an exception to my review because I want to offer deep loving kudos: On the last day of installation, I experienced a medical emergency and had to have emergency surgery on my left eye to prevent me going blind. It all happened so fast and I was rushed to the hospital, leaving the team on their own in my home with my two cats. When I returned late that evening, the team had completed the installation, completely cleaned up my home and made sure my cats were safe. The next day, they checked in to see how I was doing, with no request for their final payment, which was due the day before! The money was not their immediate concern - my wellbeing came first. Top rate, first class, the best. I paid them a few days later, without them ever asking me for the payment. That was last year...and as with my other properties the windows are all fabulous and flawless and my relationship with Shant and his team is love for life. Thank you, thank you to all of you.

I finally got around to fixing a pocket door that was off the track. I also wanted to use this as…read morean opportunity to find a reliable, all around handyman for future for all other things I've been putting off. I messaged few places on Yelp and Elite Touch was one of the first to respond. Their price was also very reasonable. After few messages back and forth, we scheduled a time. Yuriy messaged me first that he was on his way and he came exactly on time. The repair required him to remove the door trim to access the door hardware. He had to charge me for that which I had no problem with. He completed the job, and also showed me why the door was off and how he fixed it. He cleaned up and I couldn't even tell that the door trim was removed and reinstalled (despite him not having paint either). Payment was by Zelle. Very impressed with the work and professionalism. Definitely will look to use them for future.

AMAZING Experience with Elite Touch Builders - they were super fast to respond, extremely helpful…read morewith clear and detailed instructions, and were able to get in and complete the task within about 24 hours. Service - relatively simple, quick, and cheap job - replacing the screen on a screen door. Elite Touch was HAPPY to take the job, and did not treat me anything other than as a VIP client. They scheduled the job for the following day. Yurri was our man - and he was very impressive. Kind, knowledgeable, very fast and efficient - he made the entire experience seamless. He is also incredibly skilled, able to do plumbing, drywall, bathrooms/showers, and even able to replace a screen on a screen door in about an hour. Prices were very competitive, the service was impeccable, and I will certainly be doing business with them again!

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Professional. Fast response. Great communication and efficiency. I had old wood windows that needed…read moreto be replaced ASAP before leaving the country. I only had a month and I contacted several window companies for an estimate. 1) I compared Milgrad prices with Lion to Home Depot and theirs was cheaper. And also 2-3 weeks faster. Ditto other window companies on Yelp. 2) Very efficiently run. I had my measurements quickly within a day since they knew I was in a rush. I got my windows just in time installed with one week to spare. Installation was quick and easy and took 2 hours for 2 windows. They were fast on communication via email which I love. Also providing me updates constantly. I highly recommend them for window service.

Urban Doors is 100% the only way to go for doors. I'm doing a full remodel and purchased all of my…read moreinterior and exterior doors from Urban Doors. I did have an issue with one of the 10 doors I bought and worked with Helen to file a warranty claim. The claim process was straightforward and simple. I followed the process outlined on the instructions and within a few business days had a replacement order placed. Helen was super cool and easy to work with. I love Urban Doors and my sales rep Jenny was amazing from start to finish. Rebecca in the office is also great to work with. My doors are absolutely gorgeous and by far the most impactful yet understated aspect of my remodel. Their pricing, quality, service and warranty can't be beat - highly recommend!

Had the absolute worst experience. Ordered a custom size door. The door was delivered damaged and…read moreunfinished on one side. After several attempts to rectify the issue I finally gave up. No one in customer returns calls, I was told I wouldn't get anywhere with contacting the owner. In addition I have a message from an employee that they would replace the door. They still are not honoring their work. I would not recommend this place to anyone. Biggest mistake I've ever made. Absolutely zero in customer service.