Do not use! Would give zero stars if I could.
I do not know if we have been totally scammed or not, but in the end, ~$4,200 later and nothing changed at all. The A/C still isn't working. We had a second opinion and their observation was that it appeared as though nothing was done on the unit (I cannot verify this, as I know nothing about HVAC). I even sent our news guys the All Week invoice to double check the work.
The situation - our AC unit was not working - the compressor was blowing air, but the inside temperature was significantly higher than where we were setting the thermostat. It's also mid-July, so quite hot out.
The good:
- The did come out to perform an evaluation on the unit with a tech on the same day, they did run some diagnostics, and thought they located the problem. (~$400 for the visit)
The bad:
- It took them two weeks to even send an invoice / return our calls, despite having told us we would hear the next day. We called literally every single day to schedule the repair, and did not hear anything; no calls back (despite hearing from the operator we would get a call back "that day" multiple times.
- They came out once, tried to fix the problem - in fairness to them they said they may uncover other issues - but the first visit the tech said we would get A/C that evening. Spoiler, it didn't happen. (~$1,300 for the visit / repair)
- We scheduled a second visit - this time we were getting upset - to finally fix the problem, which they said was that the unit needed more freon. So we get the freon, the tech says we should be okay for the rest of the summer, and we can revisit in the spring. ($1,500).
- So for the low low cost of ~$4,200 there was zero change in the temperature in the house. Keep in mind, these units are only like 6-7 years old.
- They never followed up, despite us getting very upset with them several times. The manager, (Sam?) way overpromised, "he'll help out with this, he can cut a break on that...etc...etc.." Just snake oil sales BS, in my opinion. I figured those tactics were well in the past. I was dead wrong.
We hired another company to take a look at it, they showed me the pressure gauges that showed zero freon in the unit they were supposed to repair. The tech thought that All Week must have come 3-4 years ago given the repair work (again his perception, not mine). When I told him that they came 10 days ago his advice was to never use them ever again.
I even tipped the tech, which was stupid of me. Lesson learned. We decided not to send good money after bad and completely restarted with someone else.
If you read this review, and you still hire them, its your problem.
PS I have all of the invoices, receipts, texts, photos etc. read more