Poor customer service. Issue with my pool they refinished. Owner will not return my calls. I would…read morenot recommend.

Lost a pool pump motor and called them to investigate problem. They gave me options and quotes. I…read moreaccepted a replacement pool pump option and the work was performed a few days later when I was at work. The new pump is working well and the work area was left cleaned up. A good job and an option to pay online.

Great job replacing damaged panels on our screen cage…read more Goodman gave a fair price and the new screens are looking good. Thanks for taking care of us and all of your hard work. I will definitely recommend to others . We appreciate it.

Sorry I am writing this complement a little late. I had a new roof installed and needed new gutters…read moreon my screen enclosure portion. Goodman screens gave and excellent bid and when I needed larger gutters installed the price increase was very reasonable. The Rescreening was something I did not expect. My wife needed a few more areas repaired and this was not an issue and was a great price. I would highly recommend them for any screen enclosure needs. Sorry I don't have the owners name and the newest employee of the company. Both were very professional and respectful.

After years of many mediocre (at best) to outright bad experiences with other Pool companies I…read morecan't say enough about how impressed I am with Mahalo Pool Service. I've had them for about three months now and my pool has never looked better! Chris shows up around the same time every Thursday (even when it's raining buckets) and does a very thorough job. Between him and the owner, Jessica answering my calls each time (once on a weekend) and her patience with all my questions, they seem to truly care about their customers, which is really hard to find nowadays. I also appreciate the report they email me each week. If you want a Pool company with good work ethic, do yourself a favor and hire Mahalo Pool Service.

They were unreliable and sporadic with "cleanings". They have missed weeks at a time for one excuse…read moreor another and made no effort to make up for them. If you don't have enough employees to service people's pools, then you shouldn't take on new clients. I do not recommend.

Gary and Lauren do a great job at Pavers ... and should stick to that only. They also represented…read morethat they knew pool refinishing, but due to a lack of knowledge, sub-contracting my pool job out (which I was not made aware of at any time during the process) and $13,000 later, I had to have my pool refinished 10 months later due to discoloration and streaking. I gave them a chance to do me right since I did about $30k worth of work with them between Oct 2024 and March 2025. They said they could redo my pool for another $11,000.00 initially then to 9,800.00! No concept of fairness and owning up to " I Screwed Up and Need to Make My GOOD Client Happy" . So now reap the benefits from this review. Good luck!

Gary Hines, owner, and his crew were amazing. They did a great job on fixing/realigning the pavers…read moreon my driveway and sealing the driveway and walkway to my front door. I will DEFINITELY recommend them to my neighbors and others. Great work at a fair price.

Custom Pool & Spa Mechanics did an excellent job! The team was professional, friendly, and easy to…read morework with. Great communication, quality workmanship, and everything turned out beautifully. I highly recommend them!

Rachelle coordinated the refinishing of our pool & spa, the replacement of the tile, and the…read morerefinishing of our pool deck and patio. Her estimate was perfect and there were no surprises. She kept us advised along the process. The crews were punctual, courteous, and performed their work professionally. Now the pool and spa sparkles in the sunlight and looks beautiful.

Started with this new pool company, and I was satisfied with the results! My old pool service was…read morevery messy and not reliable. This new pool company is amazing the pool was super clean after, was always on time, and answered all my questions politely. Definitely recommend this company was amazing!!!

From the owner: As a locally owned company we will give each and every customer the signature treatment every time.read more

Small repair replacing screens in the entry. Company turned it into a monumental pain. They ignored…read morephone calls and emails. Finally got a response when I sent email directly from their website. Took me over a month to get my entryway done from the time I sent them payment. The installer was excellent and efficient. I hope he teaches the office staff to be the same.

Take your money, they definitely aren't the cheapest, and they lie to you about when the work will…read morestart. Weeks after they promised a start date they won't even call you back. On top of this when they did my mom's neighbors repair from the tornado they put all of their material in mom's front yard and against the palm trees. I hate LIARs and owners who do not return their phone calls. Will NEVER use this company again!

My Apex pool build started approximately June 2020 and was completed in September. Bottom line:…read moreAfter a year, I am very satisfied with the quality of my pool. Apex did a beautiful job. Additionally, Apex has exceeded my expectations in regards to fixing after-final -construction issues. Some Details: 1 Competitive pricing. Apex quote came in at the same price as other lower-rated pool companies and 20% less than similarly rated companies. 2. Apex has their own people. I experienced a consistent quality of work and predictable timetable. Each phase of my build project was handled by a different group of people. Every single person in every phase took pride in their work; were friendly and professional. Roddy Brown my construction manager 95% of the time answered his phone and provided clear answers to any questions. I called Roddy one day AFTER the build was complete. He answered the phone even though he was home recovering from a serious illness. On another occasion, I called the Apex office when it was closed on a Saturday. The office manager Julie, answered the call and helped me EVEN THOUGH SHE HAD COME IN TO CATCH UP ON WORK AND THE OFFICE WAS CLOSED!!!! WOW. 3. Another plus with Apex is that they are a paver contractor. It was easy to pick out our pavers because they use their parking lot as the paver display. Large sections of each paver type so that you can get a clear idea of what the pavers look like. Apex did an amazing job on our pool hardscape. 4. The pool build is a long process. The most agonizing part is the initial permiting that was at least 4-plus weeks. Nothing Apex could do about that. Many steps and many inspections. Apex provided a project sheet outlining each phase of the build process. Additionally, it seemed like they had good coordination with the local inspectors because we never had to wait too long to get and inspector in to review their work. 5. I got feedback from the local inspector that APEX was a quality pool company and seldom had inspection issues. He mentioned that another pool company was doing a job in our neighborhood and they had a long list of issues. Throughout the multiple inspections that were conducted, I think the inspector had one item on the punch list for correction. 6. After the build was completed, the last person I interacted with was "The Pool Lady". Her job was to train me on taking care of my pool. She came in initially to get the water chemistry right and to go through all the steps to keeping my water and pool in great shape. I think she did 3-4 separate visits. She was very thorough and helpful (I have never owned a pool). With her training, I was confident that I could do my own pool chemistry. A year later, my pool water is crystal clear. Based on discussions with other new pool owners the Apex Pool Lady was a star. She really knew her stuff. 7. Finally I want to reiterate the exception after-the-build response to questions and issues. I called several times with equipment issues (not related to Apex). I was shocked that Apex responded that same day multiple times. I think once I waited a day. I was pleasantly surprised with their response.

One of the worst experiences ever. We had a simple basic pool put it. We have a crooked drain that…read morehas never been addressed. Ray Charles could have done a better job. I will never have anything good to say about Apex unless they fix this. We addressed it over and over and got ABSOLUTELY no response.