My parents have resided at the Terraces for several years now, first in residential and now in…read moreassisted living. My father has had several stays at skilled nursing as well. The staff has gone above and beyond in the care, protection, and ensuring the well-being of my parents during this very scary time of COVID. The facility locked down early and quickly. The measures taken designed solely for the protection of all the residents. Information has flowed freely and the staff has been transparent in informing residents, staff, and family of developing issues above and beyond what is required of the state. I am grateful to all they do and know that my parents are well-cared for during a tumultuous and stressful time. I am grateful.

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip…read moresurgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

My comment is regarding Alec at Avista. He handled a big issue in my brother's room today with…read moreprofessionalism and compassion with as little effect on my brother as possible. Quite an asset to this facility. Thank you Alec. Job well done.

My mother is a resident at this place, she is 81 years old and has pretty severe cognitive issues,…read moredementia. She lives in the memory care unit; you have to have a password to use the elevator to get to her floor. I forgot to mention, they have a tablet that you use to check in- you enter your phone number and then it asks if you're seeing your person. It takes your picture, then it prints out a label. You have to use it to check out too, security is important. I went to their Thanksgiving buffet, everyone went to the first floor and got their food. The whole dinning room was open, so family could come visit their loved ones.

Bethesda is a very well maintained assisted living facility with very friendly and well trained…read morestaff. We place our brother with disability in Bethesda a few months ago. He praised the staff are more friendly and available, the food are better, even the air is fresher compared to the last assisted home he stayed at for 4 years. My encounters with everyone (including the residents) from Bethesda were all positive. My only suggestion is I wish the med techs have a desk with a chair, so they don't have to be on the feet all day.

Jen was Very informative and helpful. Representiative was very pleasant. and answered all my quest…read moreions..

It was 3 year waiting list for affordable living I called…read morethe telephone number I always get it answering machine and nobody has ever called me back

I moved here a year ago and the staff is excellent. Great neighbors and 24 hour security.read more

My Mom has been a resident for about 6 months now and the experience has been exceptional…read more She has seen a remarkable improvement in her overall health and mobility. The comfortable accommodations, great food, and exercise program are just what we were looking for and she is very happy there. Very grateful for the positive impact everyone there has provided.

For an "assisted living " facility there are A LOT of people who should be in memory care.read more

I give this establishment zero stars, for the price that you pay there is not quality care…read moreunfortunately. When they see family members come in, they act like they're super caring, but I've caught them several times ignoring the residents. Most of the residents look beat up and bruised from falling because they weren't being watched. The staff are thieves. Management could care less about anything. And your nickel and dimed for everything, you think you pay one price but your bill is several thousand dollars a month more. I was told one thing several times, but they never stick to their word they do what they want. I've never met a bunch of more uncaring people in my whole entire life. My parents were barely there for three weeks and couldn't wait to run away from that place as fast as possible. Don't fall for their bullshit.

Warning! Management can't or won't keep a full working staff roster. Turnover is like a…read morehurricane. Mom moved to Morningstar in 2017. It was good for quite a while, but now (Fall 2019) it is in turmoil. It is woefully understaffed (does it even meet code?). They can't retain people at any level, from primary caregivers to department managers. Pay levels and how staff is treated are both issues. The facility is nice, opening in 2016, but their management has taken a serious turn for the worse. The ownership of this facility is Morningstar Senior Management of Denver, CO. They provide no e-mail address, no complaint channel via e-mail, web or telephone, and no one on their executive team will either take a phone call or return a message. Sadly, we are going to look for another facility.

This is one of the best decisions I have yet made in my life. Choosing the Beatitudes Campus of…read moreCare was easy. Compared to other places I visited, which were perhaps newer and more " modern, " the minute I walked into the Beatitudes, I felt its soul and incredible vibrancy. Mark Hendel, a professional in the realm of senior living, escorted me on tours of various places. This was the only site that struct me in this way! It was palpable! The hallmark chosen for this NFP community sums up their mission and vision perfectly: LIVE BRIGHTLY. AGE BOLDLY. I am grateful every day in every way to now be living here. MG

Yes I would recommend them for independent living. Assisted living is abominable. My mom has been…read morethere for respite for a week and I have not been able to have her medications correct or have her vitals monitored, in spite of many calls. It is very difficult to speak to anyone. Every day I have been there in person (5days), I have been unable to find anyone on her floor to speak to for at least 30 minutes. Find another place for assisted living.

My mother, who had dementia and Alzheimer's, had poor care here. I (not the staff), discovered her…read morecompletely unresponsive. Her roommate told me she'd been thar way all day. The staff were aware, yet ignored her. Paramedics came because I called, no DNR in place. They revived her rushing her to the hospital. The hospital staff informed me my mother was severely dehydrated, as indicated by the indentations near her temples, and was obvious that the showers they said she got, never happened. They sloughed a hill of dead skin off one leg. She returned to the home for a couple days after her hospital stay. I brought her delicious puréed food from my table, the staff at this home slamming doors as I fed her. I returned to work the next day, and was informed she'd passed. When I arrived at the home, I was unable to breathe, the stench of death was so bad. My mom had been dead for hours, and no one called me. The owner seemed nice at first, then bought another home and handed this one off to an uncaring family who was obviously just looking for a place for their family to live. They came from another country and didn't work. There is no care nor activities in this house of horrors. If you love your loved ones, don't subject them to this house. Kamala, Clive and their boys mostly watch TV, instead of caring for those who can't care for themselves.

We found A Tender Touch when we were no longer able to care for my Mom at our home. Camalla and…read moreLidia are some of the finest people I have ever met. They truly care about the people living in their home(s) and treat them with love and dignity. During my Mom's time with them they were always trying to do things for the people in the home. They celebrated birthdays, holidays and had a special just for fun day from time to time. We were truly blessed to have found such a wonderful place for my Mom where she felt like and was treated like the special person she was.

I'm seeing a lot of negative comments. Here's mine: We placed my dad at The Ridge in November of…read more2023 after my mom passed. I can only say good things. Olivia at the front desk was always friendly and willing to help. Joe, the main chef accommodated my dad's unique requests. Amy the pharmacist was very kind. The housekeeping staff was very thorough. The aides were very attentive. My dad had ambulation issues and every time he would push 'the button' they would come running to assist. Maintenance was great when he was having issues with the A/C. I have nothing negative to say about the facility. The dad passed a couple weeks ago and they have been in constant contact with me if they was anything they could do to help. We just received a sympathy card from The Ridge signed by the staff and some of the residents. I would recommend this facility to anyone.

We placed my mother in the memory care unit in February of 2021. The woman who recruited us was…read moreamazing and friendly and a true joy to work with. However, she was the only one. The manager Kim was absolutely terrible as was the general manager Chris. My mother was also diabetic and as soon as she was here the Dr decided to take her off of her insulin and try only Metformin. The problem is that this caused her blood sugars to soar and in turn caused her to have some behavioral problems. We didn't know any of this until they decided that they were kicking her out to a behavioral home and it was happening that night. Kim also seemed surprised that we had been down every weekend to visit. We had not ever been informed of her behavior problems until they were sending her away. Then my mother was at the behavioral home for 4 weeks due to the fact that at 2 weeks we were informed the night before they were due to release her that they wanted us to get guardianship over her, a $3500 process, when in the state of Arizona we did not in fact have to have that because of the surrogacy law. They were unwilling to take it. In the end we had to move her. However, when we went to get her things , that we had written her name on (every piece) we got a large amount of other peoples things and were missing a lot of her stuff. Her mothers ring had been stolen(we forgot to take it from her as she always wore it). Her custom made grandma blanket was missing. The worst part of the whole experience was how cold and un-empathetic Kim and Chris were. It was heartbreaking to see my mother deteriorate even faster due to the poor management. We placed my mom in mid February, when physically she was still very healthy and mobile and she passed in June a true shell of who she was in Feb.