This is a must see. You could literally spend a couple of days there. It was my favorite part of…read morethe trip! They have lots of restaurant options which is helpful. Food was just okay. But all the activities they offered was amazing.

Xel-Ha was not initially on our list during our visit to Tulum, but we decided last minute to give…read moreit a try and I'm glad we did! It provided an all inclusive, low key day exploring nature and enjoying the water. It's basically a massive lagoon where you can snorkel different areas, take an inner tube through the mangroves, ride bikes to the mangroves, eat and drink as much as you want (buy the all inclusive package it's worth it), and ride the water slides from the top of the lighthouse. The food was decent for a buffet at a water park. The three different restaurants had a variety of options. The bars around the park would make you drinks with quality spirits for an all inclusive like Bacardi, Malibu, etc. We were trying to order our tickets online the same day but we kept getting an error message. We called their helpline and purchased tickets over the phone. I was glad we did because we received a discount! Lastly, there are stations all around the park where you can get a locker and pickup snorkel gear, etc. Don't go to the first station you see. Walk to the main area of the park and choose a station close to your next activity. They also provide showers to rinse before and after and life jackets to wear while in the lagoon.

I had the pleasure of having a private tour of the facility during a recent cruise to Mexico. As…read morethis was my fourth trip to Cozumel, I decided to book privately outside of the cruise line and do something a bit different. My tour guide Martin gave me the difference that I was seeking. My day started with a welcome Margarita, which was very tasty. I then saw examples of art and culture from around the country. We then moved into the chocolate room where I was welcomed with another drink, a chocolate margarita. Martin then should be the process of making cacao into chocolate bars. I got my hand on the mill and got to make my own cinnamon and sugar bar for cocoa. I was then treated to a dish of mole with chips and chocolate covered snacks. We then went outside to the dioramas and to see the rain ceremony from the flying dancers. The rain ritual was brave and amazing. My favorite part of the experience was the Jose Cuervo Tequila Tasting. I tried three tequilas, looking for the flavor notes of each level of aging. The day ended with a delicious authentic Mexican meal. If you are going and are looking for a low rate to book this excursion or any others check out http://shoreexcursionsgroup/v/a/cruisebrothers/?data=info@kerawoodard.com

Awesome afternoon visit to Discover Mexico! Tour offered by Bryan as he introduced the 32 states of…read moreMexico, some of their unique cultures and art from each region. The park has many very well-made dioramas which help tell the stories as well as a nice collection of art. Our group also enjoyed "The Joy of Chocolate" tour which explained Mexico's importance in the world chocolate trade. We learned where and how chocolate was grown and how it came to be a key crop and export for Mexico. We tasted a wonderful hot Mexican chocolate as well as the raw cacao beans. We then split in to pairs and were directed to a grinder where we ground our own beans and then massaged the product with our hands until the fat had softened. At this point, we added sugar, cinnamon and some vanilla and mixed until the ball was shiny. We pressed in to a mould, added a unique mark and waited for the chocolate disc to solidify. We later wrapped the disc and had a wonderful souvenir of 40% cacao to take home. Really fun! We also tasted a delicious molé and a chocolate margarita. A unique experience and very nice tour at the Discover Mexico Park!

8/5/26 My family…read moreand I had a wonderful day trip to xcaret. We got the tour plus plan with the photo package. It included one buffet meal in that day. We took as many photos where all the camera eyes were which made the photo package super worth while. They don't look like much but the resolution and clarity is amazing. Especially when it captures you in the natural rivers. I originally planned to do two rivers but dang, after spending 1 hour floating in one, we were done for the day. One tip for your is bring some shampoo and body wash to use after the rivers. I didn't think to bring this and could only rinse off in the outdoor showers. Felt a tad bit icky all day. Lots of walking in our water shoes but enjoyed the butterfly sanctuary, jaguars, waterfalls and parrots. Lots of photo opportunities. Beautiful park. I now see why they charge you an arm And a leg. Gift shop was great. We spent about an hour in there and got some nice things. The night time show was two hours with a 10min intermission. I loved learning about the Mexican culture. All the dancing and music was beautiful. We had a lovely day here

Omg!! The best experience I have ever had in my life…read moreperiod.... Now I'm not even coming close to embellishing The park itself is literal heaven on earth If your into water,animals,pristine beaches, and great service come check this Goliath of a waterpark out You can swim with dolphins Swim with sharks Snorkel Natural lazy rivers Total jungle theme all around They are centered around the myan culture I will be coming back every year if I can Please if u are in the playa del Carmen Mexico area come see it..

This is a bit of an overdue review but Xenses park was fun! Hubby and I came last year to celebrate…read moreour ten year anniversary. A colleague recommended we do an excursion to Xenses since we've done others by Xcaret in previous years. My favorite activities were the Pueblo and the Xensatorium. These activities really messed with our senses. The zip line and waterslide were also pretty fun and memorable. Park was not crowded and I remember it was like a half day excursion. Lunch is not included. Definitely worth doing.

Small park that lends itself to Xelfies…read more You could spend all day here, but you can get through all of it in a few hours. Your biggest snags will be the lines for the water slides, bird flight, and the Xensatorium. There is a fast pass for the bird flight experience. The kids and I really wanted to check this place out. It had been a long time since we had been here. Since it's a smaller park, it can be overlooked, but the park really tests the five senses. When you first get in you will have the ability to see the various optical illusions (via mirrors, special effects, or room layouts) and take selfies of those moments. The lobby imhas several selfie experiences, starting from the entrance to the locker rooms. Then there's the pueblo, where you will run into an upside down town. You think you are walking uphill but feel the opposite. There will be other opportunities to take selfies of you being in the ceiling, standing over a bottomless pit, or jumping towards the ground...it's all crazy in the Pueblo Abajo Town. The Xensatorium will have you enter a totally darkened tunnel where you will have to use the rest of your senses to feel, smell, and listen your way through the cave...cold, wet, warm, breezy, misty, ...finally ending in a cavern. The bird experience is extremely short, but it heads up the way to the heated float pools, and the muddy river, ...bucket showers will clean you off and you're onto the next one. I thought it was fun, and you can stay there as long as you like. The one thing I don't like about it is the Xnack bar isn't free, you have to pay for the food here...unlike the other parks. If you like selfies, you'll enjoy this park.

Wanted to do an excursion that was half a day and included ATVs. We came across Adventuras Mayas…read more-Glad we did. The company offers different sorts or excursion, whether it be to Tulum, Cenotes, ATV, Snorkeling etc.. you get to choose which one. We chose to do half a day which was the ATV and Cenote. The entire excursion lasted about 3.5 hours which was good- We did not want to be out all day as it is very exhausting doing an all day excursion lol. We were picked up at 10 and came back a little after 1. Our tour guide Christian was awesome! Our group was small (4 people) in a good way as it felt like we were given a private tour. They normally get larger groups (15+ people). I've never rode an ATV before so I was quite nervous as I was afraid of driving into the trees and getting abducted by Mayans (lol). Anywho, Christian made sure everyone was close together and his instructions were very clear. There will be another team member behind you if you are last to make sure you don't get lost. Once you're done with the ATV, lunch is provided. There was a decent selection but nothing to rave off of. The cenote was quite large. You must rinse yourself in the shower to take off the sunscreen/ products off your body before entering the cenote as there are fishes in there. Life jackets are also provided. There are zip lines that drop you off to the cenote. I personally did not use it as I'm terrified of height. Overall I would definitely recommend this excursion.

Came across on the ferry from Cozumel, eventually found our tour guide holding a sign for a tour…read moredifferent than what my ticket said. 1 hour drive to 1st stop. We were given locks for lockers and told to put away anything we didn't want to take on the ziplines. They went on to say we could bring phones or cameras at our own risk. We received harnesses and helmets, but as the second person checked mine, I was told I needed a different harness. After getting the 2nd harness and starting to climb the stairs, our tour guide told me I could not take my GoPro as I needed both hands on the line. It was on a bright yellow handle with a wrist strap. How did I get fitted for 2 harnesses and a helmet without them telling me? I put the camera away and started up the stairs. They were a little steep but doable. On the way up I passed several people from our group going down that could not handle the stairs. As we went from one platform to another I noticed several people in the group holding their phones on the zipline and the guides said nothing to them. But they didn't allow my camera, which was made to be secured to my arm? I was last off the ziplines. As I came down, my tour guide asked if I was wearing a swimsuit and told me to go wait by the hammocks. No further instruction like bring a towel, or put shirt away. He seemed annoyed with me for being last. I had to ask the others what we were doing next and what to bring. The underground cenote was next. We had the option of a regular life jacket or an inflatable one for those who wanted to dive. Even though the tour was listed as snorkeling and the description stated snorkels are included, there were no snorkels, only masks. We were told the government outlawed rental snorkels. The Adventure Maya website shows people with snorkels and still lists the activity as "snorkeling". Our guide told us a little about the cenote and took us around showing the bats and the stalactites. We did a loop in the cenote that according to the recording on my GoPro took 17 minutes before we got out. We left the cave and had 25 minutes to dry off and eat lunch before we had to be back in the van. Lunch was pasta with vegetables, rice, and roasted chicken, along with salad. While eating, there was someone going around selling the photos but never made it to my table before we left. I attempted to view the photos online for several weeks after. The site says they are available for 60 days after the tour, but nothing came up for our date or any other. Stop 2 was the YaKul lagoon and cavern. We were given the same options for life jackets, just a mask with no snorkel, and flippers, before being led down to the lagoon. We were not allowed to put on sunscreen here, and most of us had not put on sunscreen prior as all the swimming was supposed to be underground. I later learned there was an underground cavern at this location, but we were not taken there. It was very crowded with other groups. Our guide led us around in a loop, but there was not much to see. The water was also very murky from so many people kicking up sediment. Many of us just went back to get in the shade. Even with the short amount of time, the back of my head got sunburned. When the guide got out of the water we had 10 minutes to retrieve our things from the van and change clothes as we had to leave in 10 minutes to get to our ferry. The changing rooms were actually decent. I asked our tour guide about the other cenotes we were supposed to visit, as the description provided by the cruise line said "4 cenotes", but we had gone to 2. He was unaware of why it stated 4. When we got to Palya Del Carmen we had to rush to make it to the pier on time for the 3:45 ferry back to Cozumel. We made it on time however, the ferry did not start moving toward Cozumel until 4:22. The tour was supposed to return by 4:30 which would have given us a little time to shop in Cozumel before getting back on the ship by 5:30. Ended up being an hour late and got through security just in time to make it on the ship at 5:35.

I booked the Chichen Itza Deluxe Tour with The Custom Tour for my group of 12. We traveled during…read moreThanksgiving week 2021. Our group comprised of three families with adults, teens, and young children. It was all of our first times traveling to Cancun so I wanted to find a private tour for my large group. Booking with them through their website was easy and they were very quick to communicate via email. Leading up to the tour, we had some travel delays, but after updating Rod and their team of our situation, they were very accommodating. Kat was our guide and Pepe was our driver. Kat was informative during our guided walk of Chichen Itza and also accommodating of our last minute concerns and needs. Pepe was a great driver and got us to our destinations swiftly and safely. Marveling at the ruins at Chichen Itza and learning more about the history of Mayan culture and the way life might have been like at the time was very interesting. Kat took photos during our entire tour and later shared them via Google. A plus for our group as we LOVE photos. On our way to Cenote Samaal, we requested a stop for some fresh coconut water. They were quick to find a vendor on the side of the road. Pepe also got out and helped cut the coconuts for the 12 of us. Very impressed with his initiative and helpfulness. The coconuts were so refreshing after walking around in the sun at Chichen Itza! Admission, locker access, life jackets, and lunch were provided for us at Cenote Samaal. Everyone in our group enjoyed swimming in the cenote. The lunch buffet was a favorite among the adults in our group as we got to get a taste of Yucatan cuisine. There was something for everyone on this tour and I would highly recommend this company to anyone traveling to Cancun and wanting to get more than just a tour of Chichen Itza, but an experience of what the Yucatan area has to offer. We will definitely be touring with them again when we're back for our next Cancun adventure!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

No words to describe the beauty of the cenotes. We were really happy with the day and our guide…read moreLuis. He was informative and was able to make our drive interesting with the history of the area, while we made our way to the cenotes. Enrique, our driver, was with the van while we had our adventures. It was great to be able to put our things in the van, instead of getting locker. We felt very well taken care of. We were provided with everything we needed, except for the towels, and they have some fun wicking towels for sale if you need them or want a cool souvenir. This is the best way to experience the area, hands down.

An Absolutely Incredible Experience -- The Highlight of Our Vacation!…read more 5 Stars - Exceptional Private Tour! Our private snorkeling and cenote adventure with Absolute Adventure was truly extraordinary, and much of what made it so special came down to three wonderful people: our guides, Pablo and Arturo, and our driver, Roberto. From the very beginning, what impressed us most was how genuinely friendly, personable, and engaging everyone was. Pablo and Arturo were absolutely phenomenal. Their knowledge of the local geography, geology, wildlife, and ecology was remarkable, but what really set them apart was their ability to share that knowledge in such a natural, conversational, and fascinating way. Rather than simply delivering a rehearsed tour or rattling off facts, they took the time to get to know us. Through our conversations, they quickly picked up on our interests, our curiosity, and just how deeply we wanted to explore different subjects. Whether we were discussing how cenotes form, the unique geology of the Yucatán Peninsula, or the fascinating plants and animals of the region, they tailored the experience to our level of interest. We never felt rushed, and they seemed genuinely delighted to share their knowledge and answer our questions. That kind of personalized attention is something you simply don't find on every tour, and we appreciated it enormously. The logistics were equally impressive. Our transportation was extremely comfortable and perfectly suited to our private excursion, with a large cooler generously stocked with refreshments. Everything throughout the day felt seamless, relaxed, and thoughtfully organized. Our snorkeling experience in Akumal was spectacular! In accordance with the regulations protecting the marine preserve, we were handed off to a local snorkeling guide who did an outstanding job. She made sure we were comfortable and safe while pointing out the incredible marine life around us. During our swim, we came within approximately 10 feet of what we estimated to be a dozen different sea turtles! Seeing these magnificent animals swimming freely in their natural habitat was unforgettable. We also encountered starfish and countless colorful reef fish. It was an absolutely magical experience. Our visit to the Taak Bi Ha cenote was another highlight, and the delicious lunch we enjoyed nearby was a wonderful addition to an already exceptional day. But when I think back on this experience, what I will remember most isn't just the spectacular scenery, the turtles, or the cenote. It's the people. Pablo and Arturo have that rare ability to make you feel less like a customer on a guided excursion and more like a friend being shown around by someone who genuinely loves where they live. Within a surprisingly short time, they felt more like traveling companions than tour guides. Their warmth, humor, curiosity, enthusiasm, and willingness to engage in meaningful conversation made the entire day so much more rewarding. Absolute Adventure delivered exactly what we hoped a premium private tour would be: personal, flexible, educational, comfortable, and filled with unforgettable experiences. More importantly, they provided something that can't simply be purchased or scripted: a genuine human connection with people who clearly take pride in sharing their beautiful corner of the world. We cannot recommend Absolute Adventure highly enough. If you're looking for something beyond a typical tourist excursion and want a truly personalized experience with knowledgeable, caring, and exceptionally friendly guides, this is the company to choose. A heartfelt thank you to Pablo, Arturo, and Roberto for making this one of the most memorable days of our vacation. You were all outstanding!

My wife and I can't recommend My Quest Concierge Private Tours enough. Shout-out to our amazing…read moreguide, Heriberto Lopez. He took excellent care of us for the day. It was just us three. We loved having a guide all to ourselves. We stayed at Grand Velas Riviera Maya in Playa del Carmen. My wife found out about My Quest from Tripadvisor. We booked a "VIP Tulum Private Tour" over two months in advance through Viator. It cost $340, prepaid online, and we tipped Heriberto $75 in cash after the tour ($415 total in US dollars). We thought it was worth it. The preferred method of communication for My Quest, like most of Mexico, is WhatsApp. Two days before our tour, we got a WhatsApp text message from Carolina to confirm details. Our only gripe with My Quest came in this message. The company wanted to change our pickup time from 7:30am "to 6:45am since we have found more people due to the season." We were a bit annoyed with that because we booked and prepaid with My Quest in order to get a private tour at the time we specified months ago. I politely replied and asked if we could keep the original reservation time. I received a prompt response, yes. Around 8:30pm the night before our tour, we got a message from Fernanda. She confirmed our pickup time, told us that Heriberto would be our guide, and gave us his phone number so that we could message him via WhatsApp. Once again, I had to correct the pickup time from 6:45am to 7:30am. I messaged Heriberto to make extra sure. Heriberto showed up on time at 7:30am. He picked us up in a company car, a GMC Acadia, I believe. It could've been a GMC Terrain. I don't remember exactly. The SUV had a transmission issue where it would downshift unexpectedly, usually after we got going on the highway. This mildly concerned both us and Heriberto. He reported the issue to My Quest. Heriberto is local to Playa del Carmen, where My Quest is based. He's friendly and intelligent. We could tell he is passionate about his job. He loves his family, Mexico, and the environment. We felt safe when we were with him. Our tour consisted of three stops, each of which I reviewed on Yelp. In order, they were: 1. Zona Arqueologica de Tulum 8:45am to 10:00am (times approximate) https://www.yelp.com/biz/zona-arqueol%C3%B3gica-de-tulum-tulum-2 Zona Arqueologica de Tulum is the famous ruins of Tulum. This is a popular tourist attraction. Heriberto and My Quest proved to be very valuable here for two main reasons: First, Heriberto knew the most efficient route through the ruins and he was terrific at timing our stops so we were rarely around other people. He made our tour of Tulum feel special and intimate. Second, Heriberto was extremely knowledgeable about the history of Tulum and the Maya people. He brought an iPad to show us pictures and diagrams, which added another layer to his history lessons. 2. Cenote Xunaan Ha 10:30am to 11:45am (times approximate) https://www.yelp.com/biz/cenote-xunaan-ha-ciudad-chemuyil 3. Cenote Taak Bi Ha 12:15pm to 1:45pm (times approximate) https://www.yelp.com/biz/taak-bi-ha-zona-hotelera-tulum Cenote Xunaan Ha is an open, above-ground cenote. Cenote Taak Bi Ha is a closed, underground cenote. At both cenotes, Heriberto provided us with life jackets and snorkeling gear. Life jackets came from the cenotes and snorkeling gear came from My Quest. Xunaan Ha was a leisurely swim and snorkel. Taak Bi Ha was a guided tour. We absolutely loved both. Cenotes are some of the most beautiful natural occurrences on earth and they must be experienced in person. No hiking was involved, but the swimming, especially in the cold water of Taak Bi Ha, did take some energy. Eat a good breakfast and bring snacks for the car. Heriberto had bottled water for us. We arrived back at the resort around 3:45pm. We were gone for over eight hours. Due to highway traffic, it took over one hour to get from our resort in Playa del Carmen to Tulum and it took over one hour to get from Taak Bi Ha back to our resort. Therefore, there was a lot of drive time. We also made a pit stop at a Pemex gas station on the way back. At all three stops, Heriberto took care of everything: translation, parking, restrooms, escorting, tickets, access, etc. He was also great at taking pictures and videos of us, and knew all the best spots and angles. He knew how to make the pictures look as if there weren't other people there, especially at Tulum, which had large groups of tourists. We appreciated that even though we didn't ask for it. He just made it happen. Heriberto was fantastic. Tips: - Both Viator (via an emailed link to a web page) and My Quest (via WhatsApp messages) will tell you what to expect, what you can and cannot bring, and what's included and not included (e.g., lunch was not included on the tour we booked). - Don't wear sunscreen to the cenotes. It's generally not allowed because it harms the cenote ecosystems. - Strongly consider bringing water shoes. Ours came in handy at Taak Bi Ha.

This tour was the highlight of our trip to the Yucatan Peninsula and will forever be one of my…read morefavorite travel memories. Our guide, Manuel, was not only communicative and informative but went above and beyond to ensure we were comfortable and relaxed the entire day. He even stopped at a pharmacy on the way out to find a good medicine for my mom's back, which she hurt a few days before our trip. Without that she would have been miserable and unable to enjoy any of the activities at our stops. The pyramid at Chichén Itzá was breathtaking and Manuel took amazing pictures of us from the perfect vantage point. I have been interested in and studied Latin American history for several years so I found his knowledge about new and relevant information only just being released in academic circles incredibly fascinating. Our lunch at Paladar De Cura in Valladolid was the best meal I had our entire stay, and we also did a tequila tasting and some souvenir shopping in town. After lunch we headed to Cenote Chukum where we swam in the cool waters of a cavernous sinkhole with small catfish flitting beneath our feet. It's no mystery why this tour is rated the #1 activity on Tripadvisor out of 700 others. You will not regret booking it.