If you are looking for a laid back place to vacation, this is your place. If you are looking for a party scene this is not your place. We enjoyed the fact that it was so laid back, but with that being said we had wished that the bars around the pool stayed open past 5 pm and that they opened before 10 am. We love some mimosas and bloody Mary's in the morning, but unless you go to the restaurants for breakfast you are out of luck. The food was good, and the only complaints was that the pizza place is over where the kids play that is pretty far away from where we were and there were no pool side burger or taco places. They occasionally had a pop up that you could get food but it was specifically between 1-3. Don't get me wrong the pizza was great we just were not going to walk that far to wait an hour to get our pizza. Drinks were great and entertainment was good as well. We were there with the friends that were members, but after seeing the difficulties they were having we definitely will not be joining. read more

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Its Friday 10/24/25 and we just got a update that our United Airlines flight is canceled due to STAGE 4 Hurricane Melisa. Jennie the manager of booking is not issuing a refund as its "still safe to travel", we have a 3 month old whos coming as well. Ive never seen a hotel be so Greedy and give no refund or offer a change of date with such a sever event. Just a heads up the staff and particularly management at this place is not just unjust but its cruel making us pay for a 5 day stay WITHOUT even being able to get to the island in general. Id stay somewhere else where they care about their guests. read more

This is now Margaritaville Riviera Cancun. HORRIBLE! Please do not waste your money. There are two restaurants- HORRIBLE and a taco bar - which was ok. They don't have irons in every room, when I asked for an extra blanket they didn't have. Room service menu consists of maybe 8 items. The carpets were stained as was the furniture. Decorative pillows - tattered! Worst resort, if you can call it that, I have ever been to!!! Also, they have a family of raccoons that live in the beach restaurant that was normal. read more

I'm writing about Azul Beach by Karisma. There's another Azul Beach hotel so it's confusing! We've been two years in a row and love it. I'm a huge foodie and the food there is premium, high quality and delicious. Drinks are ok, but too sweet and watered down for my liking. Service is impeccable. I like that the resort is smaller and more private than the others. I didn't have my wedding there, but see the most romantic weddings and want to! We bought the timeshare thing which gets us the premium rooms at regular room prices. The only downfall is the seaweed piles up fast, so they're constantly carting off wheelbarrows of seaweed during the day. Their efforts make a difference though since we took a tour of their other nearby resort Sensatori which didn't clear the seaweed and smelled horrible. We just booked again for our trip next June, it fills fast because it's an awesome resort. We take our teenage kids who love it just as much as we do because they're free to go all over the hotel and beach, no money needed! read more

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Not sure why this resort appears to have 3 separate listings on Yelp. There are a couple other Azul properties nearby but they have different names (Azul Sensatori and Azul the Fives). I stayed for 4 nights in January 2018 with family. Pros Service friendly throughout. Often heard "my pleasure" whenever you say thanks. Concierge helped my parents a lot in dealing with missing luggage. Resort grounds are intimate and lovely. It's a small resort. White sand beach. Can walk from one end to another in 5-10 mins, so the beach and restaurants are always just minutes away - no shuttles etc. Very kid friendly - the majority of families had babies or kids. Cooking demonstration of ceviche was good and it was really tasty. We had one day free beach cabana rental per room and the experience was wonderful. Cons Can hear connected room if there is one. Lots of noise from outside, especially the trolleys and nearby pool. For sure more should be done for soundproofing No buffet option for lunch nor dinner - with a baby this would have been nice especially since service isn't quick anywhere. My parents almost got sucked into a timeshare presentation but thankfully got out of it. Your personal concierge is the one who tries to get you to go, saying they'll show you how to book direct and what the benefits are. A lot of seaweed and murky water so it's not that good to actually swim in Food Food was mixed. There are 3 a la carte specialty restaurants for dinner, one all day restaurant (buffet for breakfast only), one daytime casual restaurant, and a daytime crepe spot. The Italian place was my favourite. I had fish at multiple places and it was consistently tasty. The churros at the Latino restaurant were the worst I've ever had. The "chocolate brownie" was not good, the "chocolate cake" was fudgy and tasty. No reservations taken anywhere. Often the wait was minimal but once it was 30 minutes. At Blue, for some inexplicable reason, the English translation of the menu sometimes doesn't mention if there's meat. read more

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This resort keeps changing its name - it's also called Tui Sensatori and Azul Beach Cancun. When you constantly change your name, it's with good reason. (There are other reviews for this place under the other names as well) This resort is part of the Karisma/Prestige properties included in our timeshare. We've stayed at Palifitos, Casitas and Azul Fives in RM. we decided to try a new resort and based on photos, we chose this one. (Many of the photos posted are not of this resort) We made our reservation a year ago for a KING presidential suite with Emerald benefits. Upon checking in, we were given a room with 2 small double beds. We complained on deaf ears. We tried a few of the restaurants and most of them awful. Mexican restaurant was the worst Mexican food we have ever eaten (since when is ceviche unseasoned boiled shrimp with chunks of pineapple). The guacamole had so much filler, such as oil and acid that it deemed it inedible. BTW this was the only place at this resort that had an avocado.... this is Mexico right? Of course we were summoned to the sales office in an effort to get us to upgrade our membership. Sales woman with her thick southern accent thought she was dangling a carrot over our heads when she was telling us about the new resorts opening up next door. For $139,000 we can have the diamond elite package. Of course neither one of us was interested. We then started to complain to her about this particular resort. The room screw up The lack of beach (there is no beach at high tide) The garbage food The "premium-liquors" we were promised were well brands. Her response: (think thick southern accent) WELL THIS IS THE MOTEL 6 OUT OF ALL OUR RESORTS Wait what? WTF? So we start complaining more about our room. She grabs her manager who said he'd try to find us a room at another resort. We complained about the god awful food and he told us we should have known better. In the end, they both ignored our request to move and we tried to make the best of this shit resort. The room: if you need 2 small double beds it was perfect. The air doesn't go below 68 which would be great if it wasn't so fucking humid. Unfortunately 68 with high humidity can feel like 80 especially when your sleeping with your spouse in a small bed. I tried a few times to speak to someone to lower it and it's a big nono. I then asked for a fan and they didn't have one. So - I didn't get much sleep here. The room originally had a great Nespresso machine but 3 days in, it vanished and was replaced with a lesser machine and a lesser coffee. Unfortunately the pods kept getting stuck and we'd have to try and fish them out for a good 5 min. The food: If you want a place to get shit faced and eat just to survive, you'll do great here. Spoons - we had breakfast here everyday. There are 2 massive in your face vents on either side of the entrance that blows HOT putrid sewage smell - you can't get away from it. It's like walking into a thick hot fart. My husband thinks their in-house sewage treatment facility is under the restaurant. It's a shit buffet. 9 x out of 10 the potatoes were either undercooked or very old. Most of the time, the bacon teetered on raw. scrambled eggs were usually almost empty and stuck to the bottom of the chaffing dish. My husband had an omelet made for him everyday, you can too if you want to wait 20 minutes. Other things on the buffet 45,000 pounds of sautéed mushrooms - can't find an avocado to save your life but they've got the worlds largest amount of mushrooms. assorted cold cuts, none that look good. 2 massive tables of desserts, A dish of overly steamed broccoli (it was yellow). I can go on and on. The good food we did have we paid extra for - like the $55 tomahawk steak or the in house dinner cooked by our butler and a personal chef (included in our membership) we did eat at Le Chique and paid extra for the extended tasting menu with wine pairing (about $450) and We felt quite foolish after doing so. The only good thing was the wine pairing. The pool. There is a coating all around the walkways of the pool that needs to be replace. Many many many layers are peeling off the cement and water pools under the paint. As you walk, it squirts out. It's like tons of jumbo blisters all over. It's really unsettling. On one side of the resort is an abandoned resort that you can see from the members building every time you open your door to go out. Quite creepy. On the other side of the resort is construction for Margaritaville and next to that .... another abandoned resort. We did try to walk the beach, which is tiny in length and width. At high tide there is no beach and the water actually comes up to the beach chairs. The water is filled with hunks of concrete. We also found glass (not beach glass) and we found a syringe. The service is top notch - wish they'd all go elsewhere read more

A small resort by Mexican all-inclusive standards but we truly enjoyed it. Nothing was overcrowded, beaches were pristine and grounds were well maintained. Our room's patio allowed for direct access to the pool, so I was able to read on my deck, swim over 20 yards to pool bar, get a drink and go back to reading. The rooms were spacious and beds comfortable. Food was quite good with lots of variety to choose from. The central outdoor bar (next to the main restaurant) was lively and lots of fun. During our stay there was construction happening in the adjacent property, it was noisy at times but overall not a big deal. I wouldn't visit the tequila lounge again unless you love horrific hangovers from cheap tequilas. All in all, I wouldn't hesitate to recommend this resort or return for another stay in the future. read more

Hotel Azul Beach - Hotels Near Me - Puerto Morelos, ROO

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Enjoyed my time at this resort; however, I am not sure I would pay a premium to come here and there are definitely some flaws in the service. Pros: 1) Facilities are nice and relatively well maintained (although it is a smaller facility compared to other resorts in the area). 2) There are some food items that are definitely better than standard hotel fare (however, they can be buried in a long list of wholly undifferentiated products). 3) They position themselves as a kid friendly resort and know how to cater to kids (baby equipment to use while you are there, plenty of high chairs in the restaurants, kids menus, etc.). Also, virtually everybody at the place has kids, so you don't have to worry about your kid acting up in the restaurants, as there is almost always a number of other kids already doing the same thing. 4) Easy to get a drink. Cons: 1) Service can be very sporadic. Learn how the tipping system works early if you don't want to wait forever for your food and drink. You need to tip (a small amount) at all meals, but you should tip the waiter at the beginning of the meal; otherwise, expect pretty slow and substandard service in the restaurants. 2) Quality control is missing. We went the same restaurant a few times (there are not that many options on the small resort) and we had completely different experiences each time. 3) Hard to understand what is available to the guests before going through the upsell process. It seems like the place offers a lot to its guests included in the base price, but I would find myself afraid to ask because you would get caught in a sales pitch about some add on option. Overall, if you are lazer focused on a all inclusive family oriented resort experience in Cancun, you will have a perfectly fun time at this joint; however, with all the options available in this category, I would definitely look around and find one that fits exactly what you are looking for. read more

If there was a half star, I would have given it. In all my years of going to resorts this by far was the worst one yet. Don't waste your money! For every day that I have been there, there was a problem. My room phone didn't work, the safe, tv, the shower, the iron. Every day there was a problem for the 3 nights four days I stayed (June 21 -24). The customer service was horrible. They were so nonchalant . And to top it off they told me I had to call customer service for any compensation. What customer service offered was absurd for the experience I received from their resort! By the way the food was horrible especially the buffet Spoon! read more

Azul was a good holiday overall. The property is small, intimate with a nice layout (beach, pools, restaurants are all nicely connected). Everything is a 5 min walk away at most. The overall service and restaurant choices was great! It's also very baby friendly given the kids club and amenities. The place never seemed crowded which is what we wanted! The highlight had to have been the food and the amazing friendly staff at each of the restaurants. Roma - excellent Italian food, the pork medallions and tiramisu were our favorites Latin Q - great for seafood Blue - Awesome setting / ambiance, Daniel was an excellent server each time we visited Chill - as the name implies, very chill outdoor spot by the water. The Mexican Burger here was delicious and Neyali was super friendly at serving and our baby Each restaurant catered well to families with babies while not only providing clean high chairs but also more than willing to puree gourmet dishes! As for the cons - The Beach was okay. - There is a ton of seaweed and to get a beach bed or cabana required lining up at the beach bar in the afternoon each day. This might be fine if you're able to sit and drink for a couple of hours while your turn comes up but wasn't convenient for me given we had our baby with us. We ended up spending more time at the pools next to our room which were super convenient to come and go as we pleased. The Rooms and Room Service - The room was not that great. - It was spacious but upon checking in, the TV didn't work, the remote was missing and bathroom seemed like it hadn't been cleaned. - The condition and finishing made it feel like a 3 star hotel. So we are not at all impressed with that. We requested the bathroom to be cleaned only to find cleaning products left behind in our bathroom. - Despite the cleaning, we had several nights where there were red ants in the bathroom! - In addition, the baby amenities we requested were not set up (high chair, baby monitor and playpen). We had to make all these calls and wait around for all to be setup while unpacking. - The room service menu is minimal! - Gerber baby food was advertised but not fully provided, only three different puree options were available The Spa - The Spa service was good, it was simply too pricey! Starbucks - It's great there's a Starbucks on the is all-inclusive property except Starbucks is not included! We should at least get one cup of coffee included! read more

This is an ideal spot for a family vacation. Right in the beach with soft, fine white sand, beach toys available for the kids and covered cabanas right on the water. This is the kids pool with tiny lounge chairs, tables and umbrellas. My kids had so much fun! (Ages 1, 3 and 5). read more

Hotel Azul Beach - Hotels Near Me - Puerto Morelos, ROO

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We had a group of 11 staying at Azul Villa Carola which is a private Villa attached to the resort. It was an amazing experience and I strongly recommend staying there as it comes with Butler service and private pools. Our Butler Cesar totally made anything possible during our trip, which likely contributes greatly to this 5 star review. My group heavily utilized the room service, which did not disappoint at all. Food was delivered promptly as requested every morning including coffee, delish variety of pastries, and egg dishes. Afternoons we enjoyed a variety of tacos, spicy jalapeno poppers, wings, burgers, quesadillas, sandwiches, ceviche, and more. Evenings we explored the resort and ate at Tainan (Taiwanese food and sushi), Blue (Different World Cuisine Every Night), Latino, and enjoyed a Members Gala Dinner right on the beach. All of the restaurants were fantastic, but I do agree with others that the service was slow. It was not a huge issue for my group as we were all adults and scheduled our dinners around 8:30. Being a kid friendly resort the earlier dinner times are busier. The Vaasa Spa was nice but small considering the resort is small as well. However, I made use of the sauna, steam room, and a nice massage. All of which was relaxing and enjoyable. My group also loved evenings at the Tequila lounge where we met other adults and enjoyed music, dancing, and drinks. This may be the one spot adults can enjoy freely on the resort. The gym at the resort was a but small too but clean and had all the basic workout necessities. Overall, it's a wonderful resort and I strongly recommend a visit. If you can upgrade to a Villa then it is 10 times better. But if not, just plan ahead with dinners, make use of the 24 hr included room service, and don't be in a hurry...besides your on vacation! read more

Amazing resort!! Would love to go back...soon! Be sure to bring bug spray and lathe yourself in it. All staff was great and truly made your pleasure their priority. Food was delicious, family friendly but secluded enough for just us adults. The timing we went was perfect, we had a large group of 60 and at times it felt we were the only ones there. We went for a wedding and everything was perfecto!! Definitely do the kayaks and paddle boarding, snorkeling was worth the $40/pp. Oh and the spa...a must! even if you just do the $10 use of spa facilities, it is a treat. Expect an hour to go through the spa experience. read more

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It was the worst hotel experience I've had in my life! The check-in staff was rude and did not allow me to purchase a room upgrade because "they already checked me in", unbeknownst to me. They then told me that they would call me but never did. To do anything at the front desk, the wait was a minimum- hour, then you're pretty much dismissed without a true answer. They didn't tell me anything about the resort, not even how to get my Covid test done, or that I had to make a reservation in order to eat dinner. I ended up starving because room service NEVER came! Even with the staff being Jamaican, they were noticeably rude to their black and Jamaican guests. I even heard several conversations about it. I asked about using the $600 credit on various things and no one seemed to know what the hell I was talking about. That was the whole reason I booked at this unnecessarily expensive resort. Also, the food was subpar at best. It's not in the heart of the 7th mile so don't expect to be in walking distance of anything. There are some amazing boutique hotels half the price and triple better on experience. And I've been to Jamaica 4 times and many many other countries so it's not me being under exposed. Don't waste traveling to such an amazing country, only to have that experience. I only gave it 2 stars because the chef saw how the hostess was refusing to seat us for dinner due to "capacity" and he came over and acknowledged that it was indeed not true and he didn't like that they were doing that. That's the only reason we were able to eat dinner the second night. read more

WORSE EXPERIENCE EVER!!! ROBERTO IS HORRIBLE I arrived in the am paid for the night before so that I was able to check in when I arrived. "Roberto" front desk agent was very rude. He should not be in a customer based position in my opinion. Here is what happened. We arrive at the hotel to check in, I gave the front desk guy "Roberto" my information. Roberto states that we were considered a "no show" since we did not arrive the day before and that he would need to fix the system. I explained to him that we were not a no show and that our flight arrived at 6am and we paid for the prior night so that our room would be available when we arrived. He asked for our passports and made copies of each one, we asked if that was policy and he said yes. He said he would need to make a copy and once his customer agents arrived at 9am he would depose of the copies. My husband was not comfortable with him making a copy and requested for the copies. In the meantime Roberto handed me the key cards and allowed me to go to the room with the doorman to take my luggage. After about 20 minutes the phone rings its Roberto on the other line. He asked that I pack my clothes and return to the front desk since my husband wanted the copies of the passports returned to him. I asked him if I could please stay in the room since my husband was waiting in the lobby for the 9am team to resolve this issue. Mind you we just landed from a red eye flight straight to the hotel (I was exhausted). Roberto said I could not stay in the room and that I needed to gather my luggage and return to the front desk. I quickly gathered my bags and returned to the front desk waited for 30 minutes until the 9am team arrived. The issue was resolved and we were allowed to go back to the room (the exact room he requested I leave). The wedding party blocked rooms the rooms were paid for 2 months in advance, in the room we had custom gifts with our names on it. In addition the driver from the hotel picked us up from the airport as he had all of our flight information. Roberto went out of his way to make sure we had an unpleasant stay and I will NEVER return. He is horrible and a disgrace. Roberto could have handled this in a much better manner. He could have allowed me to stay in the room considering my husband was waiting in the front desk lobby. He could have stated that it was an error in the system not blame us for a no show when that was not the truth. I felt like he was blaming me for a system error. read more

I never write reviews but after spending thousands of dollars and dragging my whole family to Mexico I felt I needed to. DON'T WASTE YOUR TIME OR MONEY! Cons: Run down, SEAWEED, beach is horrible other than the soft white sand, can't get dinner reservations (takes 2 days of fighting with concierge), waiters were understaffed in the Mexican restaurant (pretty much forgot about us), pool is freezing, food is bland, mixed drinks were horrible everywhere (just get cabernet), no channels on TV, wifi is slow, dirty dark blue/brown water (here now in April 2022), wake up at 6am to grab your chairs or you're screwed for the day, minimal options for room service food options Pros: Spoons buffet (would like more American options), large pools, daily activities, jacuzzi in room, cool iguanas roaming around, grounds are maintained, on-site Starbucks (extra charge), pop up restaurants everyday at 1pm we're good, night entertainment read more

By Far the worst resort & service hands down I have ever stayed at. Too much negativity to write.

It's not the BEST resort I've been to, but it's not the worst. I think other people who stayed during the exact same time as me (June 21-28) had far worse experiences. We arrived way too early for check in and anticipated we would not be able to get into our room, so we had bathing suits in our carry on. We decided to first see the concierge because we heard restaurant reservations were hard to come by. We had to wait at least an hour - it was just ONE person making all the reservations in the lobby! However, we got a reservation for each night. The best ones are Siena and Zocalo. Zocalo also has excellent tacos during lunch time and sometimes there is a BBQ by the pool - one day there were hamburgers and another day paella. Anyway, Tapaz was ok... we had a res there two nights. First night was fine and the second we got a weird vibe from the waiter. He looked angry, maybe even sick... told us we ordered too much food... and he brought it out within 2 min of ordering, which made me feel like it had been sitting there. We felt uncomfortable so we left for Spoon (which wasn't any better, but they have a good breakfast and Carmen makes awesome omelets!). Spoon is best before 8:30am - afterwards it gets really busy. Mateo was the most attentive waiter and he will get you espresso - even in to go cups! Also, as you've heard from a lot of people, water is hard to come by. So bring some plastic bottles and have them filled at Spoon. Not sure why everyone says the pizza at Pizza Pizza is so amazing... it is ok. Noel is way overworked, but so awesome. However, this is where we got food poisoning. We don't think it was the pizza or ice cream.... we noticed almost everyone (except one other table) had cans of soda and we had fountain soda (not sure why). Maybe the ice was made from tap water or maybe the fountain had mold. Within one hour we were both sh!tting hot lava. The problem. Only one toilet. So I had to poop in a bag in the shower. I'M NOT PROUD! Still, it only lasted an hour - I've had worse food poisoning at other resorts. Then the toilet clogged. This may or may not be related to Pizza Pizza problem... the problem was fixed within a few hours. Aric at Zavaz swim bar and Jorge at Zocalo made awesome drinks. Room service was quick (20min!) and housekeeping was excellent. Yes, you will need to wait here and there, especially at Spoons, but it was ok. I'm sorry so many people had a far worse experience than we did - I would've been upset, too. Covid test was quick and painless. It took a while to receive the email confirmation. We went to the concierge area of the lobby well before our test time and the lady at the desk highlighted our names. Then nothing. Our appointment time passes. We ask what is going on. She tells us it's at the other end of the resort. How are we supposed to know?! If she wasn't so busy on her phone, maybe she would not have forgotten to tell us. There was a party of annoying people in the room next to us our last night - screaming at 2am. Staff were quick to address the issue. All other days it was very quiet and we got much needed rest. I wouldn't book this resort again - but I hope they fix their issues soon and thrive. read more

While we thoroughly enjoyed the resort - the food, the staff, our room, etc.- we had one particular experience that we tried at length to address with the resort staff but left feeling completely taken advantage of and extorted. Here's what happened: we had a lovely dinner at the Italian restaurant and asked our server for his recommendations on food, wine and didn't bother with the menu. He mentioned NOTHING of ANY ADDITIONAL COSTS when making his recommendations. After finishing our meal (which was fantastic) our server brought us a bill to sign for $160 CDN for the bottle of wine we expected to be included as part of the all-inclusive premium package, or at minimum, he should have addressed this WHILE ORDERING. After reluctantly signing the bill we immediately spoke to the manager about the situation and they assured us that this was not the process and it would be taken care of. The next day, we went to speak with the concierge to ensure we were not billed for the wine and filled out an incident report. Fast forward a couple of days and still no resolution from the resort staff. On our final morning, we went back first thing and still nothing, except to say they tried to send us a "free" bottle of wine for our inconvenience, which they admitted we never received but refused to remove the bottle of wine from our bill. From there we pushed the issue and asked to see all the documentation from their assessment - what they provided was a copy of the bill we signed BUT they added new language in English handwriting "I accept these charges" above our signature and claimed it was our writing, and it was definitely not. We confronted them and again they said they wouldn't remove the wine and forced us to pay the outstanding bill or would not check us out in order to catch our flight. Long story short: After spending what we spent on the vacation, leaving feeling like you've been extorted is the worst possible way to feel. read more

40 family members attended October 2022. the grounds are excellen, beach excellent, line staff excellent. 1/3 of my family had a running stomach, front desk staff provided no response to guest and checked out by mistake sone guest with reservation and was rude. The beach was open to local and you had a lot of interruptions with local people selling items. On the last night a guest and family ran into the lobby stating he was assaulted and wanted to speak to the local police. The security guard came to the front desk where we were and asked him to go to his office, he refused and asked for the local police and the security guard walked away. after 10 minutes the guest asked the front desk for a status. She indicated that if he wanted the police he needed to contact them himself. After observing this incident, I was happy that this was our last night there. read more

BAD-ASS EXPERIENCE TRIP. Avelino was a great server and cook. He cooked me a birthday surprise dessert right in front of the dinner table. It was way cool. He made me feel very special on my 33rd birthday. Avelino was awesome at blue room restaurant. Omar was awesome at Latinos. Omar is a very professional server. I LOVED IT! read more

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Friend recently had wedding here. A lot of good things to say, but the most conspicuous feature was the friendliness of the staff. Service was exceptional and personable. Food was pretty good for an all-inclusive. Tried at least three of the restaurants. Spent most of my time at the swim up bar and tequila bar. If you're thinking of traveling to this area, you should check this place out. read more

Hotel Azul Beach - View from breakfast. - Hotels Near Me - Puerto Morelos, ROO

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One word - FLEAS. Fleas in room, bed, your clothes, your suitcase and... your home. The food sucks too. All included... What a joke. Mainly for big (simple) families and stupid gringos who thinks that they're getting a good deal... read more

Great all inclusive Resort at Riviera maya Mexico. This is an all inclusive, gourmet inclusive resort. FAMILY FRIENDLY. Service is outstanding, the quality of the food is wonderful. Azul Beach is in partnership with Nickelodeon. Guests are able to enjoy with their children the "slimming", "orange carpet", where they can take pictures with the characters! Get ready to meet Sponge Bob Square pants, Patrick Star, Dora the explorer, Boots, and the Ninja Turtles!! Kids club available with great activities, all nickelodeon themed. Now for the parents of the children: The beach is not that long, but it is nice. It is the kind of place where you feel as royalty, from the moment you arrive. Definitely a place to stay!!! ******************************************************************** Excelente resort todo incluido en la Riviera maya. Es un hotel familar, donde el servicio, alimentos y bebidas son de primer nivel. Azul Beach está en convenio con Nickelodeon, los niños pueden acceder a el sliming, la alfombra naranja y tomarse fotografías con los personajes mas representativos de Nickelodeon. Bob Esponja, Patricio, Dora, Botas y las Tortugas Ninja. El Kids club, tiene diferentes actividades para los más chiquitos y también es temático de Nickelodeon. La playa no es larga, pero es muy bonita, hay servicio de mayordomos en la playa que se encargaran de hacer de su estancia maravillosa. El tipo de lugar donde te sientes bienvenido y de la realeza desde que llegas. Un lugar para disfrutar en familia y regresar !! read more

Just came back from a short getaway and could not have been more impressed. The staff is great, food good, and facilities very clean. I will not hesitate to go again. I would say that you should not visit the front desk for the free gift or special celebration for their 13th anniversary. It's a sales pitch for getting a timeshare membership. read more

Save your money, this hotel is a poor value for what you pay. We decided on Azul Beach after a lot of research and great reviews - on Trip Advisor, Parents Magazine and various family travel websites. Since this was our first true international trip as a young family, we decided to "splurge" for a more catered experience than typically do. We had high hopes for this place, having paid about $450/night for our first all-inclusive experience. But from the beginning, we suspected that we would not get the experience Karisma sold us. We waited about 30-40 minutes after customs and immigration to depart from the airport with our shuttle service. This after 7 hours of travel with a 3-year-old. Upon arrival we were greeted and offered drinks - fine enough. Our "deluxe" standard room was at or below quality of a budget hotel room in the U.S. The thin walls allowed a lot of noise from the neighboring room and the outside to come through. The window shades were stained. The room lacked cabinets for clothes. The fragrances! What is it about hotels and terrible synthetic fragrances? Please get rid of them or replace with natural scents. It's terrible for those of us with allergies. We're active people and couldn't use the fitness room because of the overwhelming smell of perfume. With such a small beach, there is also no alternative for a short run. We tried all of the dining options. The Food was OKAY. Certainly not the gourmet experience promised. The exceptions to these were Roma and to some degree, Blue, for breakfast. Really loved the traditional Mexican offerings like refried beans and honey-glazed plantains. Both service and food were great at these places. The staff was generally very nice at all of restaurants. The pools were well-kept and kid-friendly. In general, the hotel grounds were well-cared for. This was one of the only positives. I would have given this up for improvement in other areas. The Activities on our first afternoon we tried to sign up for two activities. The first was to go kayaking- the beach shack informed us that they close at 4p. So we missed that. Then we tried to do "Mexican games" - we were told the location and time. When we showed up, no one knew what we were talking about. So we wandered around for a bit. After dinner we spotted the guy leading the games and we joined in. We went to two of the kids' activities- movie night and puppet show. Or son really enjoyed both. The kids club staff was very nice. The kids club itself was clean and well-stocked with toys and activities. The highlight of our trip took place away from the resort, when we visited the Mayan ruins at Tulum and went on a 4-hour boat ride around Sian Ka'an Biosphere Reserve. If nothing else, we were glad we came to Mexico for the opportunity to visit these two places. If we had a do-over, I would find a hotel or vacation rental in or close to Tulum and skip the whole "all-inclusive" deal. A final word about this review. We've traveled a lot internationally- to developing and developed countries all around SE Asia, Western and Eastern Europe, New Zealand, Micronesia, China, Japan, etc. and though we tried to stay positive, we found this trip to Mexico hugely disappointing. read more

Hotel is in need of repairs as the property is run down. The beds are not comfortable at all and the rooms has mosquitos in them all the time causing me to get bitten every day. The restaurant staff were very nice especially Alejandro and Noel. read more

Erika Topete is a liar. She was suppose to refund us for our terrible experience and it has now been months with out a reply. Last i have heard from the thief of a company was 9-15 where Erika passed off her responsibility to Gerardo Miranda who never responds to emails. I have now sent over 14 emails and 20 calls and nothing has been resolved. RUN AWAY from Azul Beach its a shame because i really did enjoy my remaining days. But now all that is lost. read more

Too bad we can't even book this place since they keep changing policies ... won't let us request adjoining rooms. Won't let us request rooms next door to one another. Won't let us put 3 adults in a "family suite". Not sure that my family will be spending money to fly out of the country to stay on separate ends of the property. How is a resort to be touted as "family friendly" yet they cater to parties of 2 with no more than 1-2 young children? In the age of mixed families and extend family trips, this is a very poor practice. read more

We wanted a royal swim up room and double & triple checked before booking that one would be available for us. We came with confirmation of the availability of that room in writing and it didn't matter. It was not available, and they escorted my wife and our young children to an "upgraded" room that was occupied by someone else to make up for it! By the time the staff finally sorted us out we weren't happy, and we were all exhausted. We found this theme throughout when dealing with the front desk. While the service in the restaurants and the food was great, the initial experience of "doing anything to get the sale" was just too much. They also heavily pitch their Prestige Travelers Club. In retrospect I wish we wouldn't have bothered spending time hearing about the timeshares. It seemed they over-promised everything and avoided answering tough questions about availability of these so called discounted rooms. Again, the property is beautiful, the food and the service were fantastic outside of the front desk. Our children loved the kids club. The beds on the beach are great, but having to go early to stand in line to get one of the decent ones isn't great. read more

Do not trust the advertisement of the resort credits. These are just discounts on overpriced services and a ploy make you sit through a timeshare styled presentation so they can charge you more. This is not all-inclusive by the traditional sense and there's cheaper and better resorts to go to. read more

Bottom line: premium price for average service (understaffed...people are super nice). Full breakdown... Pros: Beautiful grounds between Cancun and Playa del Carmen. We were in building 17 (about as far away from beach as possible) and the rooms were modern and cool and were well appointed, with the exception of the couch which was terribly uncomfortable. Beds on the firm side and pillows on softer side, both very comfy for me. Fridge has ice maker (manual dump with a lever). Several pools near us to choose from, that were not the 'party atmosphere.' Good selection of places to eat. Central plaza with daily entertainment in the evening. Great pool near beach with activities throughout the day. Outdoor hammocks, ping pong, basketball, chess, and checkers. They rotate which restaurant has outdoor dinners. Service at breakfast was always excellent. Workers are extremely friendly. Fantastic taco stand in plaza every morning and at the beach everyday. Wife and daughter said spa was great. Cons: One of families had significant issues with the room type they paid for, ours was good but do know that you book a style of room not an exact room. The shuttle service does not come around consistently or on time. 'Prestige' club members have separate shuttles. If you have a complaint, you will not likely talk to someone with the authority to actually do something about your issue. Part of the problem could be that there seems to be much staff turnover (we asked some workers) and many frontline staff who struggle with English. Dinner service tended to be slow and restaurants got very hot later (we had a big group though at 16). Beach is rocky as in large rocks in/under the sand. Can't really see them but they hurt when you step on them, not good for a resort geared towards kids. Workers rake, gather, and bury seaweed everyday...lots of it. Beach service staff worked hard but they likely need more help. Felt like you needed to tip to get best service. Occasional feeling of getting 'nickeled and dimed' like certain tables required wine purchase, beachside grilling day was extra, one hour late checkout $15, etc. read more

Just finished a one week stay here. Try to avoid the prestige travelers timeshare/vacation club presentation. We were there for three hours of our first morning and they were unable to explain exactly how I could trade weeks on interval international system. I am familiar with interval and how it works and was very skeptical of what they were saying. We passed on buying as the discount at the karisma resorts is no better than you can get on expedia or an interval international exchange. We paid $2100 to stay here after exchanging a week in puerto vallarta which is close to the same price their prestige "members" pay. Not worth it as the food quality was not gourmet. I had been reassured upon booking this that it was "gourmet all inclusive" and I would have exceptional meals. Well breakfast was pretty bad every day, lunch was ok but not very "mayan" or even mexican. You can tell this is a place for people who are not comfortable traveling to new cultures and dont want to try local food. Trying to get info from the hotel staff was not successful. We wanted a map of the local area but was told they had none but they would gladly sell us a tour. We didnt want to do a tour and prefer doing our own thing as we had rented a car. We ended up using google and tripadvisor for directions to tulum, cenotes, other cities and local activities. We ended up spending a couple days in playa del carmen and really enjoyed it. Had better food than the resort at a small beach side restaurant. Real mexico! The nicest meal we did at the resort was for my birthday. A candlelit beachside dinner. Everything was really good and actually gourmet, even the dessert. The whole week dessert was a lowpoint, it all tasted like premade week old flavorless cake and brownie and cheesecake. For the special birthday dinner dessert must have been specifically made. Overall it was not worth the cost, was much to sterile of local food and culture, unhelpful front desk, bad exchange rate at the concierge, and kids everywhere. I knew it was a family friendly place but this was ridiculous, it was like a kids club with a few unhappy parents. Ive never seen so many kids on vacation. That was not made clear when we booked. The service at the restaurant and the bars was the only highlight, good drinks and attentive servers. read more

The servers are amazing the hotel was super cute but management is horrible , front desk horrible , they charged my room for things that I did not purchase I have emailed everyone possible no response and the transportation I set up through them and paid for never showed .Go else where save your self the heartache read more

amazing food, service, location and not forgetting the outstanding spa service. I'll def come back!

WOW! What an experience! I'm late on the review but the memories are so profound, I just had to review it! We went there with a group of 50 (yes... 50!) for my cousins destination wedding. We took up many of the rooms as the property I believe only had 75-100 rooms at the time we visited. From the second you walk into the hotel you are catered to with hot steam towels for your hands/face and a welcoming shoulder massage as you await your turn to check in. The rooms were beautiful with a very open flow and feel to them. Full opening sliding doors and balconies in the majority of rooms is also a nice touch considering the tropical weather you'll certainly want to soak in. The grounds are immaculately clean and the maintenance crew is constantly keeping up with the building ensuring it all looks brand new at all times. The massages are done in Cabanas that are literally over the splashing water from the ocean hitting the beach beneath you and are very reasonably priced. The level of relaxation I reached there is unlike any I've ever experienced before! The food in the numerous restaurants and buffets throughout the day is very good but also very Mexican outside of the Italian restaurant. There is only one restaurant on property that serves steak and they were only open certain days. Don't expect to leave the property much though, it is an all inclusive resort that sits about 15-20 minutes off any main roads. It is possible to arrange a bus or taxi from the concierge to the clubs/bars in the local town center which we did and felt very safe doing. Breakfast at the main restaurant was delicious and varied everyday while offering beautiful views of the ocean and property. At night, the tequila bar on property was enjoyable and catered to the crowd in the sense that it closed as the crowd died out. Overall the property is pristine and well manicured, the food is good and definitely better than most all inclusive hotels I've been to. Make friends with the bartenders and they'll take care of you the whole trip! read more

Let me start by saying our experience was okay and it's not a great value, even with a 50% discount. Trust me I lived and worked in Hawaii for half my life and fully understand the value of a resort experience. We had high expectations leading up to the trip because it was our first real all-inclusive resort experience in Mexico. It was expensive from our perspective ($450/night), so we were hoping for luxurious amenities, child care, excellent customer service and food. When we arrived the staff was friendly but failed to provide all of the information we needed to fully utilize the benefits of the resort, most notably, the menu for the 24hr room service which we later discovered is intentional. I'll summarize in a list of pros and cons. Pros 1. No need to cook. 2. Childcare for kids over 4 is free from 9-5. 3. 5 restaurant options 4. 24hr room service 5. Very nice pools and kids pool. 6. Family atmosphere, almost everybody had kids. 7. Friendly staff overall although the managers were not nearly as friendly as the service staff who likely make much less. Not surprising. 8. Very clean facility. I credit the amazing service staff who make next to nothing for that. The managers would stand there and bark orders which were counter productive. Yes, I understood what they were saying, and some, but not all of the managers were lazy. 9. Very nice beach and they clean it everyday. Kayaks and SUP's available at no extra charge but you do need a $4 bracelet. It supports the conservation efforts. Cons 1. 24hr room service menu not provided or talked about unless you ask. We met many others who said the same thing. 2. Very difficult to get a free cup of coffee in the morning without going to restaurant. Probably because they have a Starbucks that is not included. Takes an extra 10 minutes, which is really annoying. 3. Standard rooms are just that, very average and fairly small. 4. Our room was super noisy and we had a hard time sleeping. 5. They do not have to-go boxes but you can order room service and wrap it in a napkin if you want to take lunch for the day. 6. Very difficult to get one of the beach pagodas. 7. Childcare is $20/hr for kids under 4. This was a big deal for us and would have been a deal breaker if we would have known. 8. We spoke with the locals and the service staff gets paid very little (poverty wages). I don't want to support income disparity. It's terrible in Mexico. Honestly the managers were terrible and less friendly. If they want my future business then they need to pay fairly and train their managers to lead by example and communicate effectively. 9. Communication was poor. We asked for several items (remote batteries, laundry service) and it took them 2 days with reminders to get back to us. Batteries didn't arrive until the last day. 10. Food was good but you need to know what to order because much of it is very standard. I expected more. 11. lobster, specialty wine, beers & liquor is not included. 12. Massage is very expensive ($150/hr). 13. Car rental is $30 more than other local options but they do arrange it for you. Cars usually come with very little gas so you will return it with a bunch of gas. Beware of crooked gas station attendants. They're everywhere. 14. Mexico is Mexico and you will have to deal with theft, bribes, and people trying to take advantage of you everywhere you turn if you venture outside the giant resort walls on your own. Don't carry a lot of cash and be sure to count your pesos as you give them to somebody for payment. They love to play the, "you only gave me this much jefe". As they slip a twenty into their pocket and pull out a dollar. Good luck! 15. You can easily find a very hotel in Hawaii for $250/night and eat out for less than you would pay at an all-inclusive resort. Best of all, in Hawaii you don't have to worry about many of the problems that Mexico has. 16. Our favorite resort on the Big Island of Hawaii (Hilton Waikaloa) is cheaper and just as good. I can think of at least a few more that are better value. 17. Fragrance in the gym was so strong I couldn't exercise. Normally a little fragrance doesn't bother me but this was outrageous. Hope that helps you all decide. Azul employees take note, if you want my future business do the following: 1. Train managers to communicate effectively and lead by example. 2. Pay fairly and be transparent about it. Advertise the fact that you pay fairly and pride your business on ethical practices. This is critical for future support from the millennials and some gen Xers. The boomers will support you for awhile but not long term. 4. Charge fair prices for gift shop goods and non-inclusive items. 5. Get rid of the giant walls. They are gaudy and give you the impression that you promote segregation. 6. Be upfront about all costs. 7. Provide the room service menu to all rooms not just the deluxe suites and travel club members. 8. Install a coffee/espresso bar. 9. Lower th read more

All good intentions by the resort. Beautiful beach and services by restaurants and bar are friendly and courteous. But.... Not impressed with front desk who only smiles during an offer for upgrade and anything else is not his business. Just don't go to the spa. I have nothing good to say. Terrible experience. Even when I confronted Angelica with our issues, she used guilt that she'd have to pay for it if I pursued her mistake with manager. But why do I have to pay for her wrongdoing. So sad because they have wonderful beach front that gets maintained well with awesome snorkeling reef right in front of their property. Stay. Away. From timeshare people. The food? Maybe I'm picky but one big kitchen with five Restsurant front that's cooking similar flavors even though it's different cuisine..... Don't work with me. Dessert is sad. They should stick to offering their local cuisines. not...pretentious Italian that's defrosted in a rush or soy sauce everything Asian food. So the only worthy extra money we spent here was the snorkeling and tipping the bar tenders. read more

I just returned from a 6 night stay at this all-inclusive. It was amazing! The staff rarely uttered the word"no." Even if it was something they did not have readily available or they did not typically have on hand, they made it happen for us! One morning I wanted an iced coffee and they literally made it happen for me right in front of my eyes, but they did not have the equipment on hand, nor did they know how to do it. The staff literally asked me how I wanted it made and he did it. In addition to the staff being so accommodating, they were everywhere (not in a bad way). If you needed something, they were quickly there to assist you. Many of the staffers became extremely friendly with us, to the point of knowing our names and going out of their way to use them even just in passing. I am a social person and this went long way with me. I used the spa and had an amazing relaxation massage. The only problem I had at the spa was it was very difficult for me to communicate with one of the staff in there, as she barely spoke broken English (I can't hold that against her, we were in Mexico after all), but I just didn't really know what she was telling me to do. It all worked out in the end though. Although I did not take my children, it was apparent that this resort was a family friendly establishment; however, we were not "over-taken" with children everywhere. I love kids, but when on an all-inclusive without your own children, you don't really want to be tripping over everyone else's and we certainly were not. On our final night there, the staff had a dessert made with our names on it, wishing us safe travels, and thanking us for our stay. I thoroughly enjoyed my stay there and I would highly recommend this resort to anyone! read more

WARNING to all potential Azul beach by Karisma guests: After turndown service my wife's diamond pendant was stolen from her purse and management has done NOTHING to compensate us for her loss. Stay Away! read more