OVERALL SUMMARY: Awesome trip; great property, excellent food, friendly staff (especially Felipè, our pool server) * * * * * GENERAL SUMMARY: We book our trip and opted for the "Preferred" status with all the "extra perks" but honestly still feel that the perks were mostly hype. Having a newspaper and access to play with their computer is a waste; access to a "preferred" Club Lounge with continental breakfast and hors d'oeuvres are not as good as just walking over to any of the other restaurants, bars or coffee shop; and the worst perk to have "personalized" check-in was actually slower than regular check in because you have to wait for someone to get you at the resort entrance and then walk across the whole property the Club Lounge for check in. But I would do it again because the room location and views were worth it. I was a little annoyed by the "extras" we expected (since they were offered as promotional gifts and offers during the sales call to book the trip) since most were misleading, like the 200 dollar vouchers for use on the property turned out to be coupons. We also had a call that we had a "welcome gift" for us in the Club Lounge; that bullshit turned out to be an offer to access another property but you'd have to sit through a sales pitch. Our room's balcony overlooked the pool area that was at the pool's signature tunnel (large pool passes through one of the buildings to the infinity edge overlooking the ocean). Cabanas with lounge chairs and hammocks surrounded by colorful landscaping makes the surroundings quite relaxing. In addition to our room and view, the many restaurants, bars and entertainment were excellent. * * * * * SPECIFIC PROS AND CONS: PRO: Love the "Secret" pass thru box for room service deliveries CON: Afternoon housekeeper rarely showed up PRO: Drinks were on par for what you would expect from an all-inclusive CON: Our TV was limited to 3-5 stations that had english PRO: But Playboy was one of those channels CON: The Club Lounge wasn't a very welcoming environment to laugh or be somewhat noisy at the bar since the staff also worked in this small space PRO: Preferred hotel rooms include great views and comfort CON: Preferred check-in is not convenient or fast PRO: Loved all the restaurant and pool servers (especially Felipè) CON: Saw landscape/maintenance workers spit in the grass often (where the guests often walk barefoot) PRO: Air conditioner rattled but fixed immediately upon request CON: We passed on our "FREE" 1-day spa pass because we felt we'd be pressured with another sales pitch for upgraded services PRO: Plenty of areas for party scene and plenty of areas for quiet time CON: The newspaper was never delivered PRO: The international variety of restaurants was enticing CON: Cost for massages or a private dinner was a joke PRO: Frozen coffee at the coffee shop was excellent when we've had enough liquor (but then I had the bar spike my coffee anyway) CON: Told and verified they had bocce ball courts, but they did not PRO: Our room was great with jacuzzi tub and great bed CON: Welcome bottle of champagne was in 2 inches of ice so our wonderful thought of champagne was warm and unappealing PRO: Entire property is Smoke Free (even have a sign at the main entrance before stepping in) CON: Have an Ash Tray for smoking right under the No Smoking sign PRO: We had a stand with incense which we appreciated on the first night going to sleep CON: After the first night, they removed all the matches so no more incense PRO: The evening special shows were awesome CON: Paella was advertised for 1:30 PM one day but it was all served at 12:30 PM (sucked since I was quite excited to try it) PRO: Pool games and other day time events were fun to meet people when tired of just relaxing CON: Our room TV was tilted and maintenance couldn't fix it PRO: Had the best time taking Sushi Rolling classes CON: All offers and vouchers required us to spend more than you'd expect and the things to buy were already over-priced * * * * * * FINAL SUMMARY: Even though it sounds like the many CONS outweighed the PROS, at the end of the day, WE LOVED our time relaxing in our room or poolside, drinking frozen cocktails and taking tequila shots that were brought to us all day long, eating in all the restaurants, watching the evening shows and playing drunken bingo, taking walks throughout the manicured paths... Most importantly, I would do it again. read more

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If I could give this resort 4.75 stars I would. I normally do not do all inclusive resorts; so this was my very first experience. I'm afraid, this resort might have ruined me for any others. Service was exceptional - no matter where we were (beach, poolside) we had servers making sure we had drinks. Every concierge or hotel employee that we saw on our stay, greeted us to say hello/good morning etc. Many people have complained about the dress code - which I can kind of see. You are on vacation in a tropical climate, so long pants probably isn't on your list of things to pack. It's also a little sexist, as many of the women are in swimsuit coverups that can pass for dresses (albeit, trashy dresses) and yet men are required to wear dress pants. We were prepared, though, because we have a great travel agent who gave us the heads up - but our friends who traveled with us didn't have the same info. This severely limited our dinner options with them. There is seaweed on the beach - but there is a conscious effort to keep the beach as clean as possible. I mean, it's nature and there isn't anything anyone can do about that. We still spent many days on the beach enjoying the sunshine and sand. Paddle boarding and canoeing is also available. The one thing that I would complain about is the food service schedule. Room service is available 24/7, but it reminded me a lot of a college campus dining (not the food quality, but the dining room schedules). Non room service food is not available at all times - so I would get hungry at 3 or 4pm and nothing would be open. I learned to deal with this by taking a banana to my room from the breakfast set, but it would have been nice to have a salad bar or something for a light and healthy afternoon snack. It's also unfortunate that you are unable to take any food from any of the restaurants to your room. One night, my husband wasn't feeling well (tequila will do that to an Italian from Chicago) and he ended up leaving dinner before our entrees got there. If I wanted to eat what I ordered, I had to stay at the table and eat - I couldn't get a to go box or anything. In a dining room full of couples, it was only slightly humiliating to eat alone - but I had Reddit to keep me company. The best meals we had were the lunch picnic/grill outs. Fish tacos, chips and guac, paella you name it! Super local, very fresh and GLUTEN FREE! Gym is small but effective, entertainment staff seemed enthusiastic and helpful, bartenders poured a strong drink and were very nice, hosts and restaurant servers where very polite and knowledgeable. read more

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The 3 stars for the services The foods and the management are horrible In the front lobby when I just got in I knew this will be my biggest mistake to choose this resort they have no flowers or even green plants... all you see is sculptures and dead plants I have been 4 days and every day the foods in the buffer they are the same at the low quality foods And on Saturday night 2 restaurants closed so a lot of peoples has to go a round and around try to get their seats for foods When you got the seat now is the waiting for the food I have been in Cancun many times at different resorts but this is the worst one Don't ruin you vacation go somewhere else read more

Secrets Silversands Riviera Cancun - Dinner at Oceana - Hotels Near Me - Cancun, ROO

This is our second all-inclusive vacation this year, and was definitely a five-star experience overall. We stayed 8 days/7 nights and had a blast! Secrets Silversands is an adults-only resort located in Riviera Maya, just south of Cancun and in a newer development (resort is 6 yrs old). I previously gave 5-stars to Omni Cancun back in April but Silver Sands is actually better in terms of food quality, night time entertainment, room size, pools, and powerful and free wifi throughout the property! Below is a more detailed write-up of what we experienced: WORLD CAFE: Their main breakfast and lunch buffet. Huge selection and the food is surprisingly good here, especially braised and stir-fried meats. They also have a smoothie and omelet station. 5 stars. BAREFOOT GRILL: Overcooked burgers made to order but their fried chicken wings were phenomenal. Little drums covered in seasoned, powdery bread crumbs and fried to perfection. The meat was so soft I couldn't believe it. 4 stars SEASIDE GRILL: Another poolside casual place specializing in grilled fish, shrimp cocktail, and ceviche. Pretty decent and a good option for late lunch. You're surrounded by revelers playing pool volleyball in a Spring-break type atmosphere. 4 stars. HIMITSU HIBACHI: You need reservations for this Benihana-style experience. The chef showed some nice knife juggling skills and created some nice special effects with a smoking stack of onions sliding down the grill (choo choo train) along with some pyrotechnics. They use butter, garlic oil, and tequila to cook Asian cuisine which came out pretty good! Fried rice, sauteed chicken/beef/veggies were incredible. They even had a nice soy sauce laced with green chili peppers to add some kick! 5 stars HIMITSU: They have pretty decent nigiri options - rice was firmer than I liked but seasoned well. Toppings were tender and tasted fresh. Their hot dishes were underwhelming compared to the hibachi though - stir fried beef was over-sauced and too sweet, fried tofu appetizer under seasoned, and fried rice had a glutinous texture. I'm wondering if they used sushi rice. 3 stars. PORTOFINO: Their Italian dining place was surprisingly our least favorite. They had decent seafood appetizers though - the seafood frittata was a huge plate of fried mussels, fish, shrimp, etc. that was good, along with their grilled octopus carpaccio. Their entrees were rather ordinary - pasta with some red sauce or basic grilled salmon. 3 stars. SEASIDE GRILL: Outdoor restaurant converted to steakhouse. Octopus salad and hearts of palm salad were decent - both had tenderness and good acidity. Wife's veal scallops cooked medium were incredibly juicy while my NY steak cooked medium rare came out well, medium. It had a nice green pepper sauce but more chew than I liked. Desserts were great - a margarita mousse for her and a moist rich chocolate cake for me. 4 stars. BORDEAUX: Their French restaurant - beautiful, intimate settings with great food. They had a nice foie gras and mussels Rockefeller appetizer and my wife's pork tenderloin was tender and juicy. I was disappointed by the Italian place previously so I got their mushroom-asparagus fusilli pasta - YUM! 5 stars RATATOUILLE: At night the Buffet turns into a Mediterranean themed restaurant - which means more seafood! Seafood cippino, crown of shrimp entree, and the scallops appetizer salad were all light and refreshing. I went for the braised beef rib which was really good. 5 stars. EL PATIO: We had some nice carnitas tacos and this amazing lime soup for apps. For entree wife got fish steamed in banana leaves while I got the grilled salmon. We don't see seafood frequently on Mexican menus but we were glad to try - both dishes were perfect. Extra point for the chocolate soufflé dessert! 5 stars. NIGHT SHOWS: On most nights there were some pretty awesome shows. The most memorable ones were Glow Show (extreme juggling and dancing with props that light up with many colors), Urban Show (extreme breakdancing and music - good choreography similar to Michael Jackson One in LV), and the Rock Show - which is even more extreme juggling and Cirque du Soleil type stunts to the background of 80's rock from Aerosmith, Bon Jovi, Starship, etc. 5-stars - easily better than anything we've seen on cruise ships and rivaling some of the Las Vegas quality shows. SERVICE: Excellent - everyone super friendly and greets you with a smile. They will find you and get you drinks - frequently. DAY ACTIVITIES: They have Zumba lessons, but I opted for Blackjack and Hold Em. One day they had a Paella cooking demo with plenty of paella and sangria to feed the resort - some of the best paella I've had! POOLS: They must have like 8 pools of different sizes and a couple of Jacuzzis. They were all clean and well-maintained. Will definitely recommend this resort! Only downsides are: watch out for mosquitoes and weak cocktails - so order lots of them! read more

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My wife and I have now been to this resort 3 times. We originally came in the summer of 2016. We loved it so much we keep returning. There is so much to like about this place, but a large part of what makes us keep coming back are the workers. All of the staff, but specifically the entertainment staff, namely Miguel, Anna, Dylan, Santiago, Charlie, and Ivan. They have all treated us so well each time we have been here. They have such genuine and fun personalities that we have become friends with them and stay in contact after we leave. Another one of my favorite parts of this resort is the pool area. There is one main swim up bar pool which makes it easy to meet people and have fun. The staff keep the atmosphere upbeat with music and different games throughout the day. Make sure to be at the main pool at 2pm for the daily crazyyyy gameeee. These range from from football throwing contests to underwater swimming challenges. The game gets everyone in the water excited each day. The main pool can get rowdy some days, however if you aren't the partying type or are hungover for a day, you can easily go to one of the 6 or 7 other pools away from the main pool. For the food, my favorite is the hibachi restaurant. Make sure to be in line for reservations at 315-320. If you show up after 330, you will have slim if any options. The food is delicious here and it is a show in and of itself. It also brings the different dinner parties together with the chefs throwing tossing food and giving shots from time to time. My next favorite restaurant is the outdoor place. It rotates between being Oceana and Seaside Grill from night to night. Both are very good. Our last time there I was very happy with the surf and turf, as well as the fish tacos. The other food places are good, but sort of what you would expect for an all-inclusive. I have heard great things about the French place, but have not eaten there. On to the rooms. I have seen many complaints that the rooms are outdated, but I don't think this is the case. I have always been happy with our room setup. They are very bright and clean, and have a great shower and jacuzzi area. I will say I would like to have a door for the shower to close, but that is not a huge deal for me. There is also a bed on the balconies which is cool. At night there are various shows to attend. Some of them are definitely better than others. The circus and sensuality show were fun. They also have magicians and illusionists which are interesting. After these shows end most people usually hang out by the bar or go the the indoor "club" area. It is not so much a club as it is a room where they play music and have a small dance floor. However despite it not having the atmosphere of a typical club, I have had some of the best times in this place dancing all night to whatever music you want. Overall this is one of my favorite places in the world. Unless you are the type who likes to complaint about everything, I can't imagine anyone not having a great time here. read more

I read through reviews before our vacation and actually started to regret booking our trip at this resort before we left. People complained about it being outdated or bad service or whatever. Maybe I'm easily amused but this was the nicest establishment I've ever been to. From the moment you walk through the door, you're treated like royalty. My biggest tip is to book directly through the resort or at least its affiliates. I had more leverage when I wanted to upgrade our room or move dates around because I booked directly on Silversands website. My next tip is to do at least one excursion. My favorite was definitely the jungle tour. You get your own little yellow boat and follow a group through this "jungle" (not really much of a jungle but still pretty) and then go snorkeling. It was awesome! I loved the amount of privacy at this resort. I opted for a swim up room (room 2101). Don't be fooled by the name, your pool is shared with prob 50 other people but ours was really private and didn't face the main pool which was really nice. We never counted more than 3-4 people in the pool at any given time. Gorgeous. My favorite restaurant was Oceana. Steaks were perfect and not having to worry about prices was a plus. This resort is pretty far from excursions. We had to drive a minimum of 20 min to get to anything but the flip side is that we felt more privacy here. I'd say this is a place you should try at least once. read more

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Let me start by saying this is absolutely not a 5 star resort. Wife and I would rate it a 3 star resort. The obvious problem with this resort is the beach. The beach doesn't have the turquoise water you'll see in most of Cancun. And because the beach is so shallow and rocky, the seaweed problem turns the water dark brown. A dirty lake looks and smells better. The seaweed is so bad, you can smell it from your room patio. Take away the seaweed problem, the beach is still small, rocky and has large sandbags everywhere to protect the resort from erosion, but it is still an eye sore. I don't really blame the resort for the beach but it absolutely hurts the experience. Now to the resort, this place is only 10 years old yet you can really see the wear and tear. THE CONS: #1 Hardly any shade anywhere on the resort. #2 The breakfast buffett is just okay. #3 The drinks are not that good. You always have to ask for a double and the drinks are not consistent. #4 the swimup bar in the pool has zero shade and is in an awkward spot. #5 nothing about this resort feels like a 5 star resort. It just doesn't. It's a nice getaway, but the resort feels like a condo in flordia more than a luxurious resort. THE PROS: #1 The service is really good. We always tip when we go to Cancun, but the employees were working really hard for those who weren't tipping. Says a lot. #2 The beds are very comfortable. Hands down the most comfortable bed out of all the resorts we've stayed in. #3 All the restaurants are great, especially the italian. #4 evening entertainment is great, especially the relaxing music at the bar on the beach. It's the best part about the resort. #5 they have poolside service at every pool. It's really nice. Now would we come back again? No, because there are just too many resorts in cancun that offers great service, food and drinks, but has the turquoise blue water you want when you go to Cancun, and they are at a cheaper price than Silversands. It's that simple. read more

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Spent 4 nights here with a few friends and it was a wonderful experience. I'm going to break this review down since there is so much in one place here. Room: If you forget something, don't fret, they provide you with a razor, toothbrush, shower cap, shampoo/conditioner, toothpaste, body wash, lotion and a sewing kit. The shower gel, shampoo, conditioner and lotion are all 4 oz, bigger than what you're allowed on the plane. Additionally the room offers you a robe and slippers and If you get time to watch TV, which we didn't turn it on once, they also provide a DVD player. Restaurants: World Cafe: Buffet style and like no other buffet I have ever seen. This place was huge! Fresh made eggs to order, omelets, fruit, every breakfast meat you can think of, dessert, etc. Plus in the morning is a mimosa and bloody mary bar. We went here a few times for breakfast and lunch. Had some of the best food here the whole trip! Bordeaux: This resort is not for the wine drinker as far as what's included, however Bordeaux offers an extensive wine list if you want to pay extra, the house wine was ok. We had the escargot, duck frois grois, lamb confit, and creme brûlée. I fell in love with the creme brûlée and it was probably my favorite food the entire time we were there (see Oceana below). We were told by another guest that the chicken cordon bleu was delicious, but we didn't sample it. The lamb confit left something to be desired. This was also my first experience trying octopus, which was too chewy for me but had a good smokey flavor. Himitsu: This is the only restaurant you need to make reservations for and it was WELL worth it. The entertainment of Hibachi, the service and the food all made it great. I could have just eaten the rice and been happy, it was that good! Oceana- I ordered the seafood lasagna and expected a creamy white sauce since it was listed as a white wine sauce. It was more like Campbell's tomato soup. The seafood was overdone and chewy, I only ate half of it. However, Didier provided such excellent service, he more than made up for it! The creme brulee I had the night before was just not enough and when my friend inquired if he could get it again for me, even though it was at a different restaurant, he made sure I received it. I was beyond happy and provided him with a nice tip as my way of saying thanks. He told us he was only filling in at this restaurant and mostly worked at El Patio so we went to dinner there that night and requested him. El Patio- This was my second favorite of the restaurants, the Caesar salad was fresh and crisp, the tortilla soup was full of flavor, and the mixed molcajete was amazing, it came in a boiling pot and was so full of delicious food, I coudln't even eat it with the tortillas because I was so full. Didier came by as we were singing Happy Birthday and asked about it, so he provided us with balloons, decorations and cake! Employees: While Didier by far provided the best service the entire time, I have to give a shout out to both Felipe & Esther, who both were friendly, courteous and provided excellent service too! A few suggestions for Secrets from us: provide hooks on the grass umbrellas on the beach for hanging up beach bags, install ceiling fans at the outside bars to circulate air. Provide an additional trash can in the room, anytime we wanted to throw anything away we had to go into the bathroom. Would have gladly cleaned up a bit more if there was a trash can provided. We encountered just a couple problems: Twice our door lock got flipped when the door closed and we were locked out of our room. We had to find s staff member who then used a broom to go through the room service door to flip it back. We were told this happens often. Maybe they should install a different type of lock. Sometimes we had issues with the wifi. Overall, this was an amazing place and I'd love the opportunity to go back someday! read more

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My wife and I were at the Secrets Silversands Nov 2nd to 9th. We read the reviews prior to our trip so perhaps we were prepared for some of the horror stories people were complaining about, our experience at the resort was great! Sure, there were some flaws, there were some maintenance items that need attention, and really simple things - loose plumbing fixtures, dinged and bumped corners on walls, light fixtures that need to be replaced, grout and caulking in bathrooms. Really just minor items. The resort is past its prime. It's still very nice but it is not perfect, and it appears the resort is choosing not to address some of the maintenance issues. The seaweed on the beach was there during our stay, the resort had 4-6 guys daily working on cleaning up the seaweed from the water and a small tractor cleaning the beach. The water does have a few rocks, and sand bags to reduce erosion- so it is not perfect. I went into the ocean a few times, the water is warm and shallow. When we arrived, we were offered and opted to upgrade to an ocean front room, well worth it. We had a spectacular unobstructed view of the ocean, we were on the 4th floor, it was quiet, and private. We ordered room service breakfast twice and really enjoyed it on the balcony. Not sure the preferred club offered any special, we went in a few times. It was super quiet, I'd rather be around the crowds and the other guests. The food overall was very good, a couple meals were average. We enjoyed the Italian and the Mediterranean - desserts were particularly delicious. The service was also very good. One issue though with our stay - my wife and I are friendly, so we met a few other couples during our vacation, and we decided to enjoy dinner together. The restaurants gave us difficulties to arrange a table for 8. Ultimately they did, but only after much grief and not at the restaurant of our choice. We were told if we wanted to eat together we needed to pay for the private dining room. Tips - if you want eggs bennie for room service, need to order in advance- we were told 24 hours in advance - there is a dress code for most restaurants - bring extra sunscreen, it's very expensive to buy at the resort - be aware of the timeshare pitch, we were warned so we avoided it, others we met did not and ended up buying in read more

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Paying the price of a car to go on what is supposed to be a luxury vacation where everything is a facade is the most disappointing waste of money Ive ever spent. Not only is this not actually even in actual cancun, but the beach is like completely blocked off from actually being able to go swimming in because of the toxic red algae. We spent a small fortune to celebrate our first wedding anniversary here and even last night in the listed as "private" pool of our suite which connects to the smaller suite next door's pool...it was a saturday night at this adults only resort where our neighboring suite members and us were trying to enjoy ourselves in the pool we were told we had to keep the noise down. This is the worst resort EVER DO NOT STAY HERE!!! No useable ocean and stringent security on the beach only there to admonish any fun being had at any time. Boring, and strict. read more

Secret Silversands Riviera Cancun, located outside of Cancun in a place called Puerto Morelos. Away from the hustle and bustle of Cancun, this place would be a ideal spot if you are not planning to walk/travel on foot far. Got a great deal on a booking website last minute, this 4 day 3 night escapade was a much needed getaway. On arrival, I was greeted with mimosas, staff to take luggage, and a smiling front desk representative to check us in. After that was settled, we got the "timeshare" talk and politely declined. This hotel did not pester us with it after we said no for the rest of the trip, which was VERY MUCH appreciated. I have been to previous resorts where timesharing inquiries multiple times can really spoil the fun. Like the previous all-inclusive resort I recently stayed in, I can write a huge review on it. I am going to give the highlights via pros and cons to you Yelpers. Pros: -Friendly waiters, bartenders, entertainment team, you name it, everyone welcomed us well -Room was huge! With jacuzzi, couch, king sized bed, the works -Birthday sparkling wine in the room with balloons was a nice touch -Lots of selection for restaurants -They enforce their dress codes at the restaurants (Stay class, folks) -Lots of things to do, gym was fully equipped -Loved water aerobics and water spinning -Shows are cheesy funny Cons: -Food quality was mediocre at best, nothing really outstanding -Room service food is very forgettable, go out of the room and eat -Drinks are made with bottom shelf liquor, unless you specifically ask for the "good" stuff -Sometimes a smell of sewer would appear near the hotel -Not a lot of beach chairs, you have to put your towel on them first thing in the morning to get a good spot -Beach is rocky and seaweed filled, skip this unfortunately You are not expected to tip the staff, but I noticed that if you do, the service gets exponentially better. These people do make little wage compared to us Americans, so a little bit definitely goes a long way. A 3 and half rating for this hotel. Next time I go to Cancun, I am planning to focus more on the excursions and day trips (Tulum, Xel Ha, etc.) read more

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The Best of the Best--Secrets Silversands Resort We recently returned on (April 15th) from such a delightful week-long stay at Secrets Silversands that I felt compelled to share the details. We recently returned on (April 15th) from such a delightful week-long stay at Secrets Silversands that I felt compelled to share the details. The primary purpose of our trip was for my husband and myself to get away, relax and enjoy warm, sunny weather. We also went away to celebrate a milestone birthday (my 60th)! When we arrived, we were greeted with a cool towel and a glass of champagne. We were checking in a bit early so we changed into our swimsuits and relaxed at the main pool. Shortly after lunch, our room was ready and we were brought to our wonderful swim-out suite. Our suite was elegant, immaculate, and very spacious. The bed in our room was decorated with rose petals spelling out "Welcome Back" as well as the number "60" and a Birthday Banner! Our room also was filled with balloons, and a bottle of champagne was on ice chilling! From that point on, I knew that this would be a fantastic birthday celebration at a fabulous destination. So happy we chose Secret Silversands for our get away! We were amazed at the immediate and superb service we always received around our building's pool. "Delmy" and "Leonardo" never let our glasses go dry. Each morning Delmy would greet us with a bottle of cold water as well. Both were absolutely wonderful, and provided us the best pool service ever! Our pool and the main pool were located very close to each other, so we were able to hop over to the main pool to participate in many of the pool activities. What a fun time! Now for #1 reason that Secret Silversands is our all-time favorite is the service that they provided. Each morning we would have breakfast at the World Cafe. On our 2nd day arriving at the World cafe, "Mar" welcomed us by our name! Impressive! Another awesome person we met during our stay was Miguel. We met him on our 1st day arrival at the Veranda Bar. Although we didn't go to the Veranda bar many evenings, when we did, he remembered us and our drink order from our 1st night--very impressive!! The food throughout the resort was excellent! Each meal was wonderfully presented, fresh and delicious. It was truly some of he best meals we've ever had. We dined at all of the restaurants while at Secrets Silversands. Our favorite two restaurants, I would say would be Portofino, as well as Bordeaux. We visited them twice during the week. For lunch we also would enjoy the outdoor grill. Twice while during the week, they even had Paella poolside--so great! Another fun event that was held during the week we were there was the Managers Reception party. It had great food, tequila tastings, champagne and fun game tables with chances to win a bottle of wine or champagne. It was a great way to begin the evening! My husband and I have visited several all-inclusive properties. It was mainly Iberostar and Palace Resorts when our children were younger, and in the past 3 years, this is was our 5th stay at a Secrets property. This vacation at Secrets Silversands was our BEST vacation ever! We will definitely be back here again next year! We love Secrets Silversands!!! read more

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My husband and I spent 9 days here so I'll try to keep this brief. Ha! This place was great and so accommodating! My husband and I recently had our wedding there and they sure took care of everything. They will help you whether you are planning an extravagant wedding or a small gathering. We had 50 guests attend and they made sure all my guests had a great experience. Spa: The place has everything you need or a wedding. The salon has a wide array of services so you can SPOIL yourself on your special day. I had my hair done (looked awesome!), an 80 minute massage, and a fish spa all on different days. I loved the spa! If you are ticklish perhaps the fish spa isn't for you, but it was certainly an experience! Rooms: The rooms were good. We were upgraded to premier and had a swim out infinity pool. Wow was the view fantastic. On the other hand, my parents had some trouble with rooms smelling of mold, water streams running through their rooms and who knows what else. Each my my mom went to the premier concierge and they helped her. Thank goodness for their patience. :P At any rate, I thought the rooms where fantastic, but if you have trouble or are dissatisfied, just speak up. The staff are there to make sure you have THE BEST experience. Premier: If you are a drinker or foodie, it might be worth a few extra bucks to upgrade to the premier or whatever they call it. You'll get more food selection on your room service menu. You can also go into the lounge and get top shelf alcohol. Sometimes I felt the alcohol at the other bars were either cheap or they were not adding a lot to the drinks. If you plan on drinking all day I guess weak drinks might not be a bad thing though. Food: Wowza. The food at night was great! In the day, it was pretty bleh. Burgers and fries at the grill or they usually had grilled chicken and some other Mexican dishes outside too. My favorite place I didn't find until the second to last day. Inside they have a buffet and they have a create-your-own tacos and pasta bar. My favorite restaurant is hard to say but my favorite dishes were French Onion Soup and escargot from Bordeaux, Molcajete from El Patio, and Shrimp Ravioli from Portafino. Entertainment: I thought the night entertainment was lacking. I went to Excellence Riviera Maya last year and it was amazing. They had a HUGE stage and had entertainment like a Michael Jackson cover. The stage was small and didn't have a grandiose vibe. They had the normal entertainment cirque de soleil. I just didn't get the awe feeling there like I did at Excellence. Apart from the nightlife, or lack there of, was the entertainment staff. Mayra was very loud, outgoing and got everything involved. I loved the extra activities that they offered and tried to participate when I could. They had sand vball, beach vball, bingo (this is how I won the free fish spa!), etc etc. They have plenty of activities to keep you entertained. I'd say you should take advantage of that! Pools: Awesome pools. I was bummed that they only have one true hot tub. They have two hot tub looking areas, but the other one that is attached to the pool is cold. I was extremely dissatisfied with the pool bar. It seems like no matter what time of day it is always in the shade. It was a bit cool there when we went so no one was really hanging around it. On the other hand, the pool side service was great! Last disappointment about the pool is that they closed early. I believe 6pm. It seemed WAY too early. Overall, the resort was nice. I think I like Excellence was a better experience. I think Secrets Silversands was perfect for the large group that we had however. I'm glad we went with this resort for the wedding. Will I be back? To Secrets, yes, but probably not this resort. read more

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This is a five star resort. The resort is all inclusive. All adults. The people and service was excellent. As so as you arrive they hand you a hand towel to freshen up and a glass of champagne. Check in was fast. The room was spacious and clean. Multiple pools. The beach was small and a lot of seaweed washed up. They had people scooping up the seaweed. People at the pool and beach serving drinks. They had a grill setup everyday near the pool area. The grill chicken delish. Multiple restaurants. They asked you to dress nice and nice is pants and shirt. No shorts and tshirts. They also hosted an outside dinner with 3 tenors singing. The food at the restaurants was average. Avoid the Asian restaurant the food there was below average. The fried ice cream was covered with oatmeal. That was the fried effect. All the restaurants show you a wine list and that is an extra charge when you order from list. The drinks were watered down but if you order a shot of vodka or tequila you will taste the alcohol. The breakfast was a buffet. Lunch for us was the outside grill. They had a live band or a deejay at night. The gym had all the equipment to workout. They love to feed you, they try their best to entertain you and they are always nice and friendly. Very relaxing resort. read more

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Booked this resort as a Birthday/Sweetest Day surprise trip for my boyfriend and neither one of us were disappointed! From the time we arrive until the time we checked out we had an amazing experience. Our room was ready when we checked in at 1030a when usually check in is at 3pm, we were greeted with a nice cool glass of champagne and a cool rag to wipe our hands and/or face from the humidity of outside. We were greeted with a friendly smile and immediately checked in and the bellman took our bags to our room and on the way gave us a mini tour as he pointed out pool areas, bars, restaurants, entertainment areas and more! The entertainment team was awesome especially Miguel! Omg such a joy and pleasure to see his smiling face every time we encountered him and he always remembered our names and greeted us with a warm hug for me and handshake for the mister. The food was amazing at all the restaurants including room service, the concierge was very helpful with assisting with booking excursions off site which were so much fun!! From half day bookings to full days. We definitely had a great time and would not only recommend this resort to others but will be visiting again ourselves! Thank you all soooo much for making his 30th birthday one he'll never forget! read more

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Long post here but worth the read. We went here for our wedding / vow renewal ceremony. If you are a bride, just be forewarned that you cannot get legally married here because it's in Mexico so you must do testing 4 days prior to the ceremony then get a translator for your state for transfer. A large pain! - but that has nothing to do with the review, just a side note. The rooms are large and beautiful but have a weird musty smell. All of them do. The hotel itself has a sulfer door that comes and goes. If you have a strong sense of smell, just be ready for it. I think it's just being close to the ocean. The pools are amazing. Like the reviews said, the swim up pool is not a swim up pool. It's a pool outside of your room. Not worth the extra money. The hotel staff are very nice, but it's sad because they work their lives away. We tipped a lot, mainly because we got to know them all. Recommend you do, too! The food is excellent and the coffee is perfect. All of the restaurants are amazing. The shows are fun and the entertainment crew definitely makes it so much fun. They could have more shows and stuff, because they do such a great job. Everyone loved just hanging out with them! We recommend this hotel and place if you're looking for a nice romantic get away with your love. Very very coupled up and romantic. For the price, you can't beat it. Ps- our wedding coordinator, Marine, was fabulous. If you're getting married or doing a vow renewal, ask for her. She is the best. Super sweet lady. read more

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BUYER BEWARE - Scam Resort I booked a vacation at this resort for June 19-26 months ago and paid in full for the trip. My travel agent notified me this morning that due to "internal reorganization" all reservations through June 30 would be transferred to a different property. The properties and room types offered were inferior to what we paid for. AVOID AT ALL COSTS! read more

I cannot wait to come back!! We did 7 nights and loved every second. This was my first time doing adults only & all inclusive ... I'll never go another way! The food: 5 stars!! From the breakfast buffet to the many restaurants... Delish!! And for an all inclusive you would be amazed by the menus! 24/7 room service !! All inclusive champagne delivered by picking up the phone??? Yes! The service: 5 stars! Every employee was so welcoming and friendly. I have never been at a resort where all the staff was smiling and doing anything to make you happy. They walk the beach and take drink orders in the Gulf of Mexico. They even greet you upon arrival with champagne and wet towels. The spa: 5 stars! We go a couples massage and enjoyed the steam room, hot tub, outdoor pool.. I recommend booking a morning appointment so you have the afternoon to enjoy all the amenities. The room: perfect! We got an ocean front room. It was HUGE. BEAUTIFUL bathroom- Huge hottub in the room, walk in shower that could fit 10 people. Separate room for toilet. Beautiful balcony. COMFORTABLE BED! Huge plus!! This is the perfect place for a relaxing vacation in a beautiful location with amazing staff. Best for a couples retreat ;) read more

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We are here right now and I'm just not impressed. I've been to Mexico over 10 times. This place is very ok. For the increase in price, I was expecting more. The rooms are standard. Nothing exciting. No new upgraded features or even something to connect to your iPhone. The AC is terrible. My husband and myself haven't laid under the sheets the past two nights because it's so stuffy. We tried changing rooms but they all are the same. It's fairly clean. The food is like every other "gourmet all inclusive". Mediocre at best. It's not fantastic but it's pretty good. Coming from Chicago, this is very average... Anyone that said they had the best meal of their life...we need to chat. HA! The service...well the reception staff is ok. They always just say yes. We never went for our VIP coupons because I'm pretty sure it's going to be a rip off. Been there done that. Most of the service is awful. Quick shout out to Franky, BENJI, Alex and Abigail....they were the only people that were good at this resort. There are several bars and restaurants. All pretty decent. Nothing overtly great or bad about any of them. Overall, I'm not really impressed. We came here because our friends are getting married here but I don't think we would've chose this place. And we won't be returning nor recommending this place. read more

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I thought the entertainment was great. The food was pretty good for resort food. I don't mean that disrespectfully, but if you've been to a resort you know exactly what I mean :). The staff was great. The restaurant staff and the entertainment staff did a great job to make you feel at home. They remembered your name, the party you were with and would often ask if you were to be seated with them, if things were great, etc. Good variety of fun and games. For $400 per night, it was borderline harassment from the sales staff about using their spa. I get that's where the money is made often times since alcohol is included. First we felt accosted by a 4-5 minute speech about why we should visit their sister resort just a mile or so from their resort. Why on earth would people want to set-up a resort visit when they just arrived to the resort they booked? It sorta makes you feel like you made a mistake and chose the wrong resort, no? Now, to the spa. We were asked about that after the sister resort. We were stopped twice in the hallway. We were called twice and asked around the pool 2-3 times. Again, the staff was mostly really really nice so it wasn't as pressing as like some tent person in the city trying to sell you Mexican libre masks...but ahem. Anyway. The bed sheets were a bit cheap. The bed itself was comfortable but sheets kept "clumping" during the night. Caused a bit of back soreness. The air conditioning was an 100% must to be on all night or with the heaviness of the comforter on the bed would leave you sweating. Plus if you're drinking alcohol... Overall a fantastic visit and definitely a good value. If you can get reasonable airfare I would recommend this. read more

When we arrived, we were not greeted with a cool towel & champagne as promised. It also took them an hour to get our luggage to our room. The room was beautiful and had a great view of the beach and one of the pools. Room service was great. All of the restaurants we went to had amazing food! The convenience of all the bars and entertainment was amazing! The beach was great except for one of the days, some families from another resort brought their kids and dogs over. It was pretty annoying because they were being loud and obnoxious when guests from our resort were trying to relax. We booked an adults only resort for a reason... So we didn't have to be around kids! Overall, we did enjoy our stay! read more

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We came to Secrets to find out what the 'Secret' was all about. It was a nice and relaxing time. When we weren't eating at one of several restaurants on the property to choose from, we were at the bar enjoying pina coladas, margaritas, and other tropical drink. I really appreciated the fact that while there were several excursions available to purchase from the Guest Services area, the resort itself had many activities for guests to choose from that are included in your cost of lodging. A bulletin board and calendar of events was posted so that guests may plan their time based on activities on or off of the property. From parties day and night, to exercise by and in the pool, there was always something going on to take full advantage of all the benefits that come with lodging and to see and experience all that the resort had to offer. From the mood, the crowd, and the vibe, you definitely notice that this is a couples resort. Not to say that you can't enjoy the property without your better half, but you definitely will notice others paired up as you peruse​ the place. Overall, good value for the price. The friendly staff really made the trip a bit more memorable. They really do go above and beyond to help you relax and make you feel welcome. 3 tips for you: 1.) If you are thinking of going on an off-site excursion and have some time to spare, you can voluntarily choose to attend a timeshare presentation and receive resort credits to use for certain activities and even some shops. 2.) It is also important to note that when planning to have dinner at the restaurants, certain restaurants have dress codes so do read about the restaurant before planning to attend to know if a dress code is in force during the hours of your anticipated meal. 3.) For the best price, do shop around before booking. Some third-party sites offer exclusive incentives for booking through their site that may not come when booking directly through the hotel. read more

My husband and I recently came here for our honeymoon this past November. We were a little weary about doing an all inclusive in Mexico for our honeymoon, especially because I had previously visited Mexico with some girlfriends and gotten horribly sick, but you can certainly rest assured at this resort. We are counting down the days until we can return again, it could not have been better! :) - The breakfast buffet was absolutely amazing. There was an omelet station, breakfast taco station, smoothie station, and crepe station amongst others. There were also tons of freshly cooked entrees and sides, fruits, and fresh squeezed juices. There were healthy options, and less healthy options (which after months of eating low carb for wedding preparations was where you found me!). I made my own breakfast tacos every morning, accompanied by a fresh squeezed grapefruit juice mimosa ... it was heavenly! A perfect start to help us bounce back from a day of drinking by the beach the day before! ;) - Every few days for lunch they will do something special in the pool area. One day they were grilling 'street tacos', one day there was paella, and one day they were chopping the tops off of fresh coconuts and filling them with rum! That may have been my favorite! ;) If they were not grilling poolside, there were plenty of restaurants on the resort offering lunch - all of which were absolutely amazing. The Oceana poolside has a fantastic lunch menu, that was probably our favorite! - Dinner was top notch, you are definitely getting what you pay for at this resort. There was not a single entree ordered that we did not love. My favorite was the hibachi grill - it was delicious and super fun. This was the only restaurant that you needed a reservation for, but it was certainly worth it. My husband loved the french restaurant and the Mexican restaurant, as did I, but the hibachi grill held the top spot for me! ;) You MUST order the churros from the Mexican restaurant, we had these on our first night and returned everyday to have them (healthy, I know). - Finally, the staff. From arrival, to getting into our cab on our last day, the staff here was absolutely incredible! You are greeted with a warm towel and a glass of champagne, which is wonderful after a day of traveling. Our room (which was AMAZING) was decorated with rose petals, chocolate covered strawberries, and a bottle of champagne for our honeymoon, it was a beautiful welcome! We made some incredible friends with the staff and cannot wait to return and visit them. They all go above and beyond to make sure your stay is exactly what you want it to be, from helping plan any off-resort activities, to the daily/nightly events all around the resort. They are always smiling, always helping, and make an effort to really get to know you while you are there. The beach is not perfect - and I am a beach girl for sure, but the rest of the resort makes up for it. It's still VERY beautiful, but it's hard to swim and they have some giant floaties to try and keep the seaweed at bay. That being said, it was still where we spent the majority of our time! Oh and I almost forgot the Spa!!! Most certainly worth a visit!! We had an incredible message, did the fish therapy (checked that off of the bucket list!), and once you are done you get full access to the spa facilities ... which were beautiful and relaxing. Incredible food, incredible staff, incredible rooms, incredible views - we could not have asked for a more relaxing, romantic, and fun trip to start our lives as Mr. and Mrs.! read more

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So disappointed... beach is full of seaweed ( which isn't their fault) . Beach is terrible, smells bad and water is terrible. Hotel staff is helpless, effortless and careless. Do not go there. ZERO costumer service. Choose another resort. BTW, if you need any help , DO NO COUNT ON Samuel, from resort services, he will never put any effort on helping u. Take this tip read more

Dress code !!! Males have strict dress codes, NO short sleeves at any restaurants! For dinner males must wear pants, collar shirts and closed shoes. One restaurant allows shorts for dinner but it's outside. So.... be prepared gentlemen. Food is amazing! Staff was nice. Some waiters seemed irritated, but once you tip them they change their service. We only came across 3 unpleasant waiters throughout our stay. Crowd is definitely an older crowd and more of a couples resort. Their night club is a bust. However, if meet great people or come with great people it's always a great time!!!! read more

I really don't understand how anybody could leave a 5 star review for this resort. I was pretty disappointed with my stay there and definitely wouldn't come back. Im giving them an extra star for really nice people working around the clock and well kept landscape. I spent 5 days at Secrets Silversands and not a single day we could spend any time at the beach because everything was filled with seaweed and the smell was just unbearable, forget about the view of deep brown water (definitely not the reason to leave Long Island to see this). Water in the pool is so warm (and pretty dirty by the way) it feels like getting into a hot tub and if you're not there by 8 am it's impossible to get a chaise by any of their multiple pools. I read in their resort description that if you enjoy fine cuisine that's the place to go to - well, I guess my taste buds don't appreciate frozen food and premade appetizers that come cold straight from the fridge. In general, everything has lack of flavor and way too much salt. Breakfast and lunch buffet are very limited, no freshly squeezed juice or decent dessert table, even omelette station is sad. The only thing we enjoyed were burgers by the pool, but I wasn't planning on spending $3k to eat burgers every day and look at dirty beach. All of the restaurants have very strict dress code for men so we were not able to get into any of the restaurants because we decided to only bring casual wear (is it wrong not to want to dress up on your vacation?). We ordered in a few times which wasn't that bad but would much rather have it properly seated at a restaurant. The Oceana Restaurant by the pool had a beautiful view in the evening, very romantic actually, but food was just okay. Bars and poolside drink service is everywhere which is very convenient but drinks are very light on liquor (coming from the person that doesn't like strong drinks), they make everything with watered down syrups so all you can taste is sugar and it just gives you a headache. The room service was on and off, one time was good and the other they forgot to take wet towels and give us new ones or refill the fridge with bottles of water. Rooms are nice but have very little light so if you would like to read a book in bed you would need to move to the couch that has at least some light. On a good note tho, their staff is very sweet and people seem to be very sincere and caring which makes you feel welcome. read more

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Overall a fantastic experience; Yes the beach was less than perfect but that is nature. Monica; the overall best superstar in food & beverage; she took such good care of us, I want to call her mom. Hope she gets a raise, you totally deserve it. Food except for once exception was fantastic; breakfast buffet omelets were to die for, fresh fruit was fresh and the pastries were fresh every day. Dinner every night was exceptional especially the Mexican. The only bad experience was the Japanese steak house; bad lobster, shrimp and cooking. Avoid the extra cost for this one. I am looking forward to coming back; room 3127! read more

We had an issue checking out at the spa.(clearly their fault) but the manager looked for us personally to make it right for us (I wish I remember their names ) ., they came twice to talk to us to ensure we are ok , they were very nice an apologetic , something that i'm glad because we love this place and we definitely want to come back, great service, clean rooms, food it's really good .. we were able to relax in our beautiful ocean view swim out suite., need to mention that the staff is amazing!! Mainly Delmy, Esther and Felix, they remember us from previous years and made us feel special ! I think entertainment could be improved but don't get me wrong we still had a great time read more

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Today will be my last full day here at this amazing resort. I wanted to thank every member of your staff for meeting my needs in every way. My 350 pound wheelchair could not have been easy for the Bell Boys to load and unload anytime I went anywhere. Restaurant staff was always amazing, room service, maid services,& personal laundry in less than a day AMAZING. Your resort made my dream of travel since my disability come true in every aspect. Your resort should raise your heads high with pride. Over the top service and accommodation, exceptional dining, thoroughly enjoyable entertainment day and night. But mostly incredible and friendly staff who always made me feel like family. They treated me with respect and not pity which is so appreciated as a disabled individual we desire to be treated like a human and not a burden. Many many thanks. You will see this very statement on every public forum I can share with. read more

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This place it's pretty nice! The pools are so awesome! We visited the resort only for a day we bought the day pass and it was worth it! The food was good! They have different events during the day they did bbq and the chicken was bombs! Morning buffet and dinner at the restauran with good quality food the costumer served was excelent!!! I'll be back to stay in as a guest read more

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Went with a large group on a business trip. Ceilings leak and water comes in under door when there's heavy rain. Beetles also come in from under the door. Food is mediocre and about 10% of us got severely sick. I actually ended up in the E.R. read more

It's an older property compared to Breathless Cancun. Both are owned by the same parent company Now Resorts. You want to party, have a good time.... New resort with stellar amenities go to Breathless Cancun. You want just average and older and over priced based on today's standards pick Secrets... read more

We took a group trip to Secrets Silversands. Overall the property has several pluses and minuses. Service was pretty great everywhere but the property lacks. We overall had a good time and that was our main concern. The Entertainment team was really great. Dylan was tons of fun and ensured many people at the result were having a great time. I was really impressed with his leadership at the resort he ensured the entire team knew how to make sure everyone was having fun. The service at the pool was outstanding. They walked around often taking drink orders, the bar itself was quick too. Another highlight was Gustavo who came around a few times a day and cleaned our sunglasses. First time I have seen this and it was awesome. As other reviewers mentioned, there was lots of seaweed on the beach was there during our stay but the resort seemed to be on top of it with a small tractor cleaning the beach. The water is definitely rocky but they managed to get pretty smooth sand for the volleyball court. There was plenty of room to walk on the beach if that is your thing. The spa at the resort is very nice. You can negotiate the rate if you book more than one service so make sure you do that. My husband and I booked a couples massage and really loved it. I highly recommend the hydrotherapy as an add on. There grounds were a little dated and there were some minor maintenance items that need attention, like loose toilet paper fixtures, dinged and bumped corners on walls, caulking that needed to be redone. It's still very a nice place but it is not perfect, and it appears the resort doesn't care to address some of these maintenance issues. We booked a swim out room which honestly was more of a pool view room. There is a large amount of grass between the room and the private/shared pool. They are not very quick about cleaning the rooms and they didn't even clean our room one of the days despite calling at 5pm and then again at 6:30pm....then when we returned from dinner and it still wasn't cleaned we were informed that they weren't going to make it that day. They were able to bring us extra towels though so we could shower in the morning. The food overall was ok. I think the food highlight was Hibachi. However, booking the hibachi table is the most ridiculous thing I have ever gone through! We wanted to book a table for 14 people (yes, the entire table). We literally needed 7 people (you can't book more than 2 seats per person in this restaurant) and you need to stand in line beginning at 2:45 so you can be there early enough for when they start taking the reservations at 3:30. Yes, 7 of us waited 45 minutes to make a reservation. We tried several times during the week at 3:30...then at 3:15....then at 3:00 and couldn't secure a table. It is really the silliest thing I have ever seen. It is because they only have 1 hibachi table. Their second table is reserved only for the lobster hibachi which is an additional $60 per person. If you want to book a table for more than 4 at any of the restaurants, expect pushback every single time you go to dinner. The other food highlight was the tent outside of the pool each day. Those guys would grill or smoke epic amounts of meat...that chicken, yum!! They would even cut it in small pieces if you wanted to make a taco out of it. This was my lunch every day and I was so happy about it. Overall, I would not book Secrets Silver Sand again. It served its purpose and we managed to have a nice time but there are so many other adult only properties that we prefer. read more

I wouldn't ever pay extra for a swim out suite again. We walked out our back door to grass not a pool. Disappointed in the view and the customer service we received when we asked to switch rooms. The manager was able to get a little better of a room after argueing with him for an hour, however it was nothing like the pictures. The preferred beach was very disappointing. You have about a 2 foot steep sand slop before you get to the water. As well as large ugly sand bags along the sides of the beach. Room service was okay. However, we asked for jalapeños and sour cream 2x with our nachos and never got it. Pools were decent. Staff was very friendly. Overall the resort was just ok. read more

Attended a wedding here late last year, I had my own room which was huge. I do think there should be more attention paid to cleaning all of the rooms. I was the only family member on my floor in the corner and at a certain time every night they turned off all the lights on the resort and dimmed the hallway lights which didn't make me feel too safe so I made sure to be in my room by a certain time each night. Great attention from the staff though and I loved the water aerobics and the chicken by the pool for lunch! read more

We just came home from our vacation and didn't want to leave! This was our first all inclusive resort. Let me tell you, I have been missing out! It was great to pay one price and truly not have to pay anything else upon arrival. The staff is friendly, the food is good and the drinks... Oh the drinks. The bartenders sure know how to poor. We enjoyed the entertainment and had more pools to choose from than days in the week. We liked their app as well. You can make calls from the app without having to pay roaming fees through your phone provider. It also provides dining info and entertainment for the day. From what I gathered, the other secrets riviera maya is better for partying, but that's not our deal anyway. We booked two excursions during our stay, and enjoyed both (read my other reviews for details). Our transportation was arranged for us but I would recommend lining up transportation BEFORE arriving at the airport. We noticed the taxi drivers wanted to charge us about $75 to take us to the resort. The hotel had a list of taxi fees and it would have been maybe $40 from hotel back to airport. Other reviews complained about people asking for tips, but we did not experience that in the resort. We tipped a couple people but that was our choice. Once you leave the resort, tipping is a different story but it's expected in Mexico. One of our taxi drivers explained that the state of Quantana Roo (where Cancun is) happens to be the safest state in Mexico. We try not to visit the same place twice, but I will definitely try other Secrets Resorts in the future. read more

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Where do I begin? Awesome resort. Great service and people. Spent 5 days here last week as a member of Unlimited Vacation Club(UVC). The amenities at this resort are great and very accommodating. I loved my suite, which had a pool view. I was offered an upgrade to an ocean view, but the room wouldn't be ready until 3:00pm the next day.. I initially took them up on the upgrade offer but later cancelled. Didn't want the room change to interfere with any plans I had the next day. The food, people and amenities were all very good at Secrets Silversands. I thoroughly enjoyed the fish spa treatment. The concierge was great as well as the AMStar rep, who assisted with booking my activities(Xplor and Chichen Itza Tour) for 2 days. I would definitely recommend this resort. This is my 3rd AMResort under the UVC umbrella and by far was the best. The other 2 were Dreams(Punts Cana and Riviera Cancun). Maybe I enjoyed it so much because Secrets caters to couples. There were no kids running around and the outside lounge at night was a pretty cool vibe. read more

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Service is top notch! You are immediately greeted with champagne and a cleansing towel while checking in. This type of service continued throughout the trip. Always smiling faces and staff is great at encouraging fun activities that get you out of your shell. The drinks were made well and accurate. Took the entire family (34 people) and had a blast. The beaches were cleaned every morning due to seaweed accumulation. I truly believe Secrets has customer experience at the forefront of their minds daily. read more

This resort is amazing! I would love to give it 5 stars, but I can't due to a few minor things. First, I want to say what I love about this resort. I love the food and the different restaurants. It is very convenient that you don't have to make a reservation and you can eat when you feel like it. One evening we had a 15 minute wait for a table, and they gave us a buzzer, but every other night we got right in. I also like the fact that there isn't just buffets and the restaurants are ala carte. I love the room! It is spacious, modern, and clean. The linens are luxurious and the bathroom is ample as well. We stayed in building 3 and had gorgeous views of the sea and beach. The staff is very hardworking and they smile and serve you in the pool, jacuzzi, and beach. Now I'm rating this a four because of several (minor) things: the beach is small (still clean and beautiful however) and somewhat rocky in the water. We enjoyed the beach, just wished it was bigger. The pools were very cold! Except for the main activity pool, they are not heated and unpleasant to swim in. And the last thing is housekeeping. They did a fantastic job of cleaning our room, but it was delayed, slow, and sporadic during our stay. Sometimes we would come back to our room after lunch and the room still hadn't been cleaned. With that said, we might stay here again, and definitely stay with the Secrets brand again. read more

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Really needs some serious updating. Restaurants were excellent. Resort staff was perfect in every way. Plenty of swimming pools. They MUST get rid of all the cheap plastic patio furniture. Bars were good. Rooms are spacious, big balcony. Again, Rooms need a serious updating. Very mellow atmosphere, not a party resort. resort grounds were beautiful and clean. Will consider read more