The manager at Kirkland Autobody keeps you informed at every stage of the repair . Moreover, Jake…read moreanticipated the need for parts from another part of the country and jumped right on it. I imagine this is what saved me some time from the whole process. I would highly recommend this place.

Slow replies via Yelp, held up all the other quotes to help me make a decision. I suggest calling…read morethem instead, maybe they are those old school shops. As far the the paint work is concerned, i cant judge. Edit: got a response sort of blaming me for not giving them a valid email, causing the delay. We have an active chat via Yelp, that's why it's there to use. And other shops were able to utilize this, and not this shop? That's why i mentioned "slow replies via Yelp" i didn't say email or phone. Removing one star. Edit again: New response was edited and service advisor explained and sounded respectful now, moving to 4 stars.

Jorge and his team were very kind, they cleaned my car as well as the beautiful job they did with…read moremy car. It's good as new! It took short of 3 months for my car to be finished, and I did have multiple calls with the location. During several of those calls, they told me that my car would be ready on a certain day, just for me to contact them again either the day before or the day of, for them to tell me that it's not actually ready. This happened about 4 times. In the end, they guided me through the process and explained things to me that I was confused about previously.

They did an excellent job on a smashed front corner of our Prius. I had to think which side it was…read moreon when I picked it up. They were the same price as two other shops, one of which I usually go to but decided to get someone closer this time so I could walk to and from. I was nervous about trying someone new so I checked reviews, and although there were not a lot, the current ones looked good. As you can see from my 5 stars, I was also pleased with their workmanship, fair price, and very nice customer service. And, they had a shorter turn around time than the other two locations, which I questioned, but they followed through on time with good results.

I cannot say enough good things about Exotic Motors and especially Christian. From the very first…read morecall, the experience was seamless and stress free. Christian is incredibly responsive and professional. Every time I called, someone picked up immediately. I never once went to voicemail. That alone set them apart. The process of transporting my car from the tow yard to their shop was handled smoothly and efficiently, with no gaps or confusion. What truly impressed me was the level of communication. I received regular updates through text, a live tracking link to follow the progress of my car, and a detailed report that walked through everything clearly. I always knew exactly what was happening and what to expect next. This has been, without question, the best experience I have ever had with a body shop. Exotic Motors runs an incredibly organized and customer focused operation, and Christian's friendliness, professionalism, and responsiveness made a stressful situation feel completely manageable. I cannot recommend Christian and Exotic Motors enough. If you want transparency, efficiency, and top tier customer service, this is the place to go.

I am a return customer, literally 4 years in a row now, for the same car, for hit & run incidents…read moreat our local grocery store (3x) and one incident in which a temporary construction fence fell on my car. Each time, Victor has been our estimator, and I recommend Victor and the entire staff at Exotic Motors Auto Rebuild. Everyone is professional, friendly, and great at explaining the insurance process and keeping you informed every step of the way. Special call-out to Laura and Christian, Victor's colleagues, who return my calls and answer my questions patiently. The quality of the work is consistently top notch and well worth drive and the wait.

Had a very scratched up rear bumper that I wanted repaired. Steve and the place were friendly,…read moretransparent, and provided extremely good service at a competitive rate. Car looks just like new, and I'd gladly come back to this place if I ever need another repair.

Amazing clarity of what they do and step by step instructions of how they do it. They also…read morereassured me multiple times of the process and help me with my insurance claim. For sure the best shop i've been to in a while.

Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

Accidently ripped my bumper out of place last night. Tried putting it back in place last night in…read morethe rain and it wasn't happening. Called this morning and they told to brin it by to look at it. Upon arrival no more than 2 minutes passed and one of the techs came out and we nudged it back into place. Although it was a quick fix it was an early Christmas present as I was not charged. Thank you! I'll recommend your place to everyone I know and if I ever have problems I'll know where to bring it.

I would never come back here. I took my car around for quotes. This place quotes FAR MORE than the…read more7 other collision repair places in the area!!! Don't be a sucker and get your repaired somewhere else!! Also the service here was weird..

I brought my car in for wheel repair. On my way there I scratched another wheel. They repaired both…read morewhee6 in remarkable time and at a very fair price. The staff was super friendly and honest. I would highly recommend them for their quality service and fair price Thank you!! Den Sato

scratched my wheel on our new 2026 Cadillac lyric V series against a concrete curb, reached out to…read moreSame day from Cadillac of Bellevue's recommendation, quick appt scheduled, same day service, rapid and beautiful job completion, you can't even tell where the scratches were!!!!! very thankful for their service !! would highly recommend

I have to admit that I didn't have a good impression of this place before. Why? Back in 2023 summer…read morewhen I was looking for a body shop, my neighbor referred me to Doug's Auto. I called many times, and finally someone picked up the call and told me to email some photos. On the phone, he also mentioned that the schedule was like at least two months ahead. I was willing to wait, so I emailed the photos. Since then, despite many follow-ups by emails and calls, no response from them at all. I had to give up and turned to other auto body shops for help. This year, my teenage son drive my car and rear ended someone else, so insurance company referred this place to me as it's the closest one to my house. Although I could find my own body shop and get the reimbursement later, I decided not to deal with the insurance company directly to save some work. Therefore, I finally gave this place a try. This time, with some heads-up from the insurance company to the business, someone picked up the phone call right away and already had all my vehicle and insurance information. I was able to get an appointment within a week for an estimate. The estimated price was a bit higher than I had expected, but with insurance company's scrutiny, the price came down. After the estimate was approved by the insurance company, they were able to schedule me for the repair in two weeks. In fact, this happened just right after the big power outage that caused delays, so it was much faster than I had expected. It took about more than two weeks to complete due to some delay in the parts, which I could totally understand and wouldn't complain. In the middle of repair, they found other issues not covered under the insurance and notified me immediately. The price was a bit high, so with some negotiation, they were willing to work with me to honor a lower rate, which I appreciated very much. Throughout the entire process, Sergey did a great job in communication. When I went to pick up my car, I saw a beautiful work done on my car. Plus, they did a car wash, not only exterior but also interior. I felt like getting a new vehicle after the repair. I would definitely recommend this place. And if your insurance company works with them, this would be your first choice for sure!

My name is Gail, and we brought my husband's van in after an accident. I talked with Sergey and he…read morewas professional, kind and very encouraging. Doug's did an amazing job and everything looks like new. Would highly recommend Doug's in the future!

Got side swiped on my entire driver's side and was extremely anxious and stressed about the whole…read moreprocess to get it fixed. I called everywhere in the area and everyone was about 2 months booked out. Factory Finish reached out to me to let me know there was a last minute cancellation and I was able to get my car in a month earlier than planned. Roeuth was very patient and kept me updated throughout when my car was being repaired. Got my truck back today and they did such a great job at fixing it as well as cleaning it. Feels like a brand new car! Thanks Roeuth and Factory Finish!

I took my car in for repair and personal items were removed during the repair process. Would never…read morerecommend going to an auto repair place that steals from their customers.

I turned to L-M when insurance wanted to total my car (storm damage) and their partner body shop…read morewould not considering finishing repair even if I paid for it. I thought car was fine as it seemed mechanically sound. Lorri took all my info and pictures and did the research that led to the same conclusion. I would be better off accepting the settlement offer from insurance. L-M could have taken my money and made repairs that didn't make sense but did the right thing and gave me good (and free) advice. You can bet where I'll look first next time I need body work.

Rental car was arranged by the shop, ride to the rental agency and dropped car at L-M. This was…read moreinsurance work. The work was done well and I'm known for being very particular with the finishes.