Cancel

    Open app

    Search

    All Star Pools Photos

    You might also consider

    Recommended Reviews - All Star Pools

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - All Star Pools

    You might also consider

    Verify this business for free

    People searched for Hot Tub & Pool 396 times last month within 15 miles of this business.

    Verify this business

    Spas Unlimited - Houston - Custom Indoor Sauna in a bathroom with a bathtub

    Spas Unlimited - Houston

    (30 reviews)

    $$

    After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

    UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

    AquaPools of Houston - When it looked great, but kids slipped and fell, was too slick

    AquaPools of Houston

    (15 reviews)

    Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

    The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

    Accent Outdoors

    Accent Outdoors

    (6 reviews)

    $$

    Cannot Recommend Them…read more Had a hot tub installed by Accent Outdoors earlier this year. In July, I contacted our Rep. regarding one of the lights in the hot tub already rusting. Was told that they would get someone out at earliest to fix it. Here we are in November, and still nothing. Have sent multiple requests. Also, during design phase, we decided to have pop up fountains installed, that function every time the pump is running. Wasn't told that because they pop up every time the pump runs, that we could not get a cover for the tub. And also, with any big wind events, the water is blown from the fountains out onto the ground., thus draining the tub. Again asked out Rep a month ago, if we could just cap the fountains off, because they are not worth the trouble. Was informed that they did not know if they could be capped, but would "check and get back to us". Nearly a month later, still no response. When you have work done, such as installing a hot tub / pool, I expect some level of customer service to follow / continue after completion. We cannot recommend using Accent Outdoors

    Accent Outdoors had serviced our spa in the past, when we decided to move it to our 5 acre property…read morein Magnolia and have a deck built they came out and looked at the area available to put it and came up with a plan for the deck (and drawings) and an acceptable bid. We have been enjoying the spa & deck for 9 months and love it! So do our Airbnb guests. Great service.

    All Star Pools - hottubandpool - Updated May 2026

    Loading...
    Loading...
    Loading...