I had some major oral surgery last Thursday June 12th. I had 2 previous appointments scheduled to…read morehave the surgery in late April and May. I had to reschedule due to the fact that my mom was so sick in the hospital and eventually passed away May 6th. They were very understanding and got me scheduled for surgery at their very next opening. I am absolutely terrified of the dentist, I had a lot of trauma and mouth surgeries as a young teen. Which led me to be neglectful when it came to the dentist. My amazing husband did a lot of research and found Bright Smiles Family Dentistry in Garner NC. I had a couple temporary crowns placed while in surgery. And the surgery, by the way, was about 7 1/2 hours under anesthesia. I was told when I was waking up from anesthesia they handed me a mirror and I of course started to cry. Dr. Hartman told me I was grabbing everyone in the room one by one pulling them to me so I could hug and thank them! They made sure to keep my mama's picture mounted where I could see it. So some of those tears were pure happiness and the others were for my mama wishing I could have shared this journey with her. So I went in yesterday and got me right in, checked some stuff out then asked if I wanted to do the permanent work yesterday while I was there so I didn't have to drive back Thursday. The office was full but took care of me, were EXTREMELY patient with me and never made me feel rushed. They took their time to perfect everything. Yoselin is one of their assistants and she was right by my side the entire time. Dr. Hartman did my left side and with my typical luck, things usually don't go the easy way lol. She had other patients to tend too while tending to me bc they squeezed me in yesterday! Yoselin let me squeeze her hand, she was rubbing my arm, and just being super sweet and comforting. Then Dr. Rouhani did my right side! Oh my dear God, that was and had been my more painful side. Well I just couldn't get numb enough not to feel the jolts of electricity hitting nerves. I had about 11 shots of Novocain and could still feel my right side! So Dr. Rouhani did the next best thing and was shaving the cap down while he was holding it! I kept apologizing to everyone and they never made me feel like I was a bother. Dr. Hartman was doing another surgery but kept coming in to check on me. Every single person who works there, including Sandy at the front desk who welcomed me each time by name! Andrea was super informative and helpful as well. I texted the after hours number several times (didn't know it was the after hours number) over the weekend and she replied to every text message...on her days off! Every single person there had their specific roles and it just flows! Everyone was always smiling, extremely knowledgeable, answered my billion and one questions and truly made me feel special! Yoselin is so soft spoken, so sweet, nurturing and like everyone else, thorough to the point of perfection! So to Dr. Hartman, Dr. Rouhani, Yoselin, Morgan, Andrea, Ana, Flor, Sandy and Mendy, thank you! Thank you for everything. I know we still have a lot ahead of us but I know y'all will make it tolerable lol! I trust this whole process because of these two doctors and their amazing staff that really seems to me like more of a family than a staff! And most of all, a HUGE, GIGANTIC thank you to my amazing husband for giving me my smile back and who knows, maybe a little confidence too lol!
I have had a couple of little, I wouldn't say issues but tweeks. I've texted several times and always get a response whether it be during the week or on the weekends! And they always get me in right away! I am so grateful to every single person there. They all play a vital role in that office and it flows seamlessly. I can absolutely see that this is a family and not just a business with employees! Everyone is just so sweet, so happy and always smiling! I am forever grateful