Really good and efficient work Was able to have them come…read morethe next morning after my dad might've taken my sink replacement a step too far and was able to resolve my leak

We just had Bill the plumber come and fix our jacuzzi tub faucets which were not turning off easily…read more- the old faucets were stripped and misaligned . Another company (MP Plumbing) came twice and said they would have to do a major (costly) repair and that access was an issue. Bill came quickly and gave us a very reasonable estimate, and found the access easily. He told us what to buy and gave us input on our choices. He came back quickly and installed them efficiently. He had to get some more parts but then came back early the next day. We are so excited to have this working again, and so impressed with the efficiency, care, and helpful hints that he provided. We have used this company before for a microwave repair and some gas stove issues. I'm sure we'll see them again - and extremely happy with their staff, efficiency, care and knowledge! Thank you Bill!

When we bought our new house, we quickly discovered there was a small leak coming from under the…read moregas fireplace. We obviously turned the gas off to it, but then we were in a new area with no idea who we could get to fix it. I'm so glad that I found Sure Flame online because not only were they willing to come out to our rural home, but Elijah also spent over 4 hours troubleshooting, tweaking, and cleaning up the fireplace as he ruled out all of the least expensive repairs. While we did end up having to replace an expensive part, I trusted that it was actually necessary because he really did try everything else first! In addition, It's apparently part of a regular service call for them to clean up the fireplace, wipe down the glass, and even spray the interior with fresh heat-safe paint, so our fireplace even LOOKS almost new again! So excited to have a fireplace we'll get to enjoy as the temperatures drop at our new home and I'll definitely be using Sure Flame for their annual service check-up too!

excellent service for my gas fireplace. Jacob was on time and very profess. We will use this…read morecompany every year.

This is a bit overdue, but on July 30th Jeremy and Vlad came out to service our house for a full…read moreHVAC and ventilation cleaning. They were great with their communication to let us know they were running a bit late and when they arrived they got straight to work. I gave them a quick tour to see where everything was and they knew exactly what to do. Every step of the way they were showing us the importance of the cleaning and how much it'll benefit our house. They provided before and after pictures along with everything their filter caught from the cleaning. It was clear our house needed it and may have never been done since it was first built. They were incredibly friendly, kind and willing to answer my questions. I appreciate the amazing work they did and the care they put into communicating the progress of their work. Overall the cost was the same that was quoted from the initial call - a little over $700. But it was well worth it, knowing our house is operating more efficiently and safely.

Edgar and Juan from Better Air Northwest were absolutely awesome at the job they completed for us!…read moreWe needed a custom solution to cool down a small closet and have a duct under our house fixed. Better Air Northwest sent out an estimator (Eric) for free. He was really nice, helpful, and figured out how to solve our issue for a reasonable price! We received the estimate per email a couple days later and unlike other companies, no pressure was put on us to approve the job right away - instead we were given as long as we needed to discuss and ponder. As soon as we approved the estimate, we were contacted so we could get on the schedule. Somehow Edgar and Juan asked and also answered all the questions at the very beginning and we were able to do other things while they did these 2 jobs like the true professionals they are. They started by taping everything in the room with the closet, and it kept everything so clean! (Although they did clean up after - and left the place tidier than it started haha - not even kidding they cleaned our doormat I forgot to clean prior to their arrival!) The attached pictures were provided by them and show the beautiful job they did! But I've seen other little touches that proof they are all about getting the job done right. Could not have hoped for better - I would hire them and Better Air Northwest again anytime for any job they perform!

Wish I could give a few bonus stars here, beyond 5/5. Just amazing service all around…read more They responded to my request promptly, and it turned out that Sufian was only about 10 minutes from us at the time, so he showed up and got to work. In no time at all, he diagnosed and fixed the issue with our AC drain line and, on top of that, explained everything to me and showed me how to fix this same issue myself in the future. As if that wasn't enough, he pointed out (politely!) that we were using the wrong size furnace filter--and replacing them more often than needed. He told me what size we should be using, and why, and where to find them. I could not be happier with these guys, and will absolutely be using them again for any and all of our HVAC needs.

Prime heating a cooling was quick to respond to my request for a quote on replacing my furnace and…read moreAC. They never pressured me to upgrade, they gave me 3 options to choose from, all came well under their competitors. They even found rebates that I qualified for. During the installation the installation team was prompt and professional. They got both systems installed in roughly 4 to 6 hours.

I asked them to come in and do an energy audit of the house, and based on that we decided to have…read moreinsulation blown into our heretofore completely uninsulated walls. we also had them increase the attic insulation from the spotty R19 coverage to R38, do thorough air sealing, and install seals on all of the exterior doors. Their crew was prompt and professional and did a great job removing and reinstalling siding on the house without trampling the garden. They just finished yesterday, and the weather has been quite mild, so we haven't felt the effects of the insulation yet, but I have high hopes we'll see it on this winter's heating bill!

While Dane was wonderful in replacing our water heater's anode rod, it was quite bothersome that we…read morehad to pay $250 to have it replaced on a part covered under warranty. The water heater was installed 2 1/2 years ago by Rivival Heating and the anode rod needed to be replaced because "Portland water is so hard and full of minerals". The original quote for labor alone (not covered under warranty) was $340 but we got the manager to bring it down to $250. Still, the water heater is only 2 1/2 years old and that was an expense we did not anticipate when we bought the water heater. The prior one was not broken but when we had Rivival replace our furnace, they strongly suggested replacing the water heater at the same time. The old one never produced brown water but after just two years, the new one did. Maybe the water heater wasn't as good as the previous one? Not sure... Forgot to add, my home warranty service said they could not reimburse me because this is a "warranty issue". And to be truthful, the furnace job was great! Just wish the water heater repair didn't cost me anything. Next year, when it is out of warranty, I'll be able to file for reimbursement from my home warranty provider.

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

Loved working with Bill. After some preliminary texting for questions and diagnostics, he arrived…read moresooner than I could have hoped, identified the problem, and had repairs done in under 30 minutes. All for less than other places were charging simply for diagnosis. Also, was great to chat with while getting it all done.

This furnace was installed by Metro about 3 yrs ago; occasionally condensation leaks especially…read morewhen intake air temperature is 20 or lower. I removed the condensation pump as it's output tube was frozen..He repaired the internal condensation leak and replaced the pump.

We got home late Sunday afternoon from vacation and our air conditioning was out…read more We called Precision and Moses Garcia answered our call. He came out Sunday night and figured out the problem. He was able to get our unit running again even though he did not have the exact correct parts. He explained everything to us and came back the next morning with the correct parts and fixed it. We were very impressed with the service, price, and quality, and how professional he was. Highly recommend them.

Derrick E and the scheduler exceeded my expectations! Thank you for raising the bar on service…read more I'll use your company's services in the future. Thank you!

We discovered our gas water heater was leaking badly. Called Conrad and one day later they arrived…read morewith a new water heater. They installed it within an hour and hauled away the old one. Very efficient and reasonably priced. Can't ask for more than that!

From the owner: Are you tired of unpredictable temperatures in your home? Don't sweat it! At Conrad Heating and…read moreCooling, Refrigeration, we're here to ensure your comfort, no matter the season. Our Services Include: Heating Solutions: From furnace repairs to new installations, we've got you covered for those chilly winter nights. Cooling Expertise: Stay cool during scorching summers with our top-notch air conditioning services. Energy Efficiency: We'll help you save on energy bills with our efficient HVAC systems. Indoor Air Quality: Breathe easy with our air purification and ventilation solutions. Why Choose Us? Experienced and Certified Technicians Fast and Reliable Service Competitive Pricing Customized Solutions to Fit Your Needs 24/7 Emergency Repairs Customer Satisfaction Guaranteed!

I had them install a dishwasher. They did the job quite well, and they even found a seriour…read moreunrelated problem with my plumbing while at it, and recommended I get a plumber to fix it ASAP. Very satisfied.

I have never had an experience with a service provider as negative as this. Chris Long himself…read morecame out to do the work. He arrived an hour and 15 minutes late. (he called to say he would be late and then proceeded to be 30 minutes later than he said he would be with no call). He had two tasks, both which he rushed through and put away his tools before confirming the job was done correctly. The second job was not correct. He proceeded to blame me for not being out there to oversee his work while he was doing it. I was five steps away inside my home. He merely had to come in and ask me to join him, which he did not. He blamed the prior job for making him late as they "added items" to which he was not there to do. Not! My! Fault! and not a reason to rush through my job and blame me for his mistakes. I have never been spoked to so disrespectfully by someone I was paying to do work. I will never use him again, nor recommend. Additionally, he is EXPENSIVE!