Reply Regarding Evelyn:
I'm the "Lax Son" and I just have to say, we went above and beyond for Evelyn and there is only so much you can take. Yes, Mrs. Khan did argue with her over the phone, but that came after quite a bit. We had sent design previews and price quotes multiple times to her. We are not a delivery shop and normally have customers come into our office to review designs and work out pricing. In Evelyn's case, since she is local, we went as far as to drop off papers to her. I personally left 2 prints at her office with employees for her review which she claims she never received. We even left a copy at her neighboring store. We emailed her several times (we have the email records to prove it) and she continually complained she didn't receive anything. After giving her free delivery service that we don't offer, emailing her, calling her and even texting her, there is only so much a human being can take. Several hostile and rude phone calls from Evelyn later and we were done. We'll go above and beyond for a customer, but if they remain hostile and expect us to cater to them services we don't offer... then we're done. I'm sorry, as a business, we really are sorry if anyone has a bad experience with us. I will be "lax" on it though... because my attitude is this: "I called you several times and you weren't in your office, I went by several times, I dropped off papers, I emailed you several times, if you just want to call in and scream, then I simply don't need to deal with you and I won't let it bother me. *shrugs* I did my part, I did more than my part, after that, I just don't care anymore." So yes, I'm lax about it, and that's why. I'm not angry, I'm not upset, and I don't mind the bad review. I just felt I should at least say what happened from our side as well. Take it how you will. We're only human and there is only so much we'll do to let the "customer always be right."
(Note: Current Star Rating for the business is 3 stars between 2 reviews, so I'll rate this a 3 to keep it neutral and not alter my own business' score. It's require that I rate in order to leave a message.) read more