Matthew was meticulous and efficient; the windows look great! I would highly recommend Harmor.read more

We called a bunch of places in November to get our gutters cleaned. A lot of places weren't taking…read moreon new jobs or came for an estimate but never followed-up. Clear-Vue was the only company that responded promptly and were able to fit us into their schedule. Not only that, they also had one of the lowest quotes and pricing was quite reasonable. We are happy with the work and would use them again in the future.

They said they will clean inside and outside and sills. But they don't clean tracks. Never…read morecleaned the garage windows and broke one window, we can't close it now.

I got 3 quotes,, and these guys were the lowest. So I knew I might be disappointed. But they showed…read moreup on time, they were respectful of COVID precautions and they did an amazing job.

Used this service for the first time. Lots of positive things to say - reasonably priced (had…read moreseveral other quotes) , efficient, knowledgeable, and do a great job!! Will use them again and tell friends about them!!

Would not recommend! This company is extremely unprofessional. We hired them to have our windows…read morecleaned. They were supposed to come after 1pm on 7/31/2026. At noon, they called to reschedule as some of their crew had called in sick. The job was rescheduled for 8/3/2026. They did not show up or call. After reaching out to them again, they were supposed to come on the morning of 8/5/2026. Again, they did not show up. Needless to say, we have now hired a different company to wash our windows. DO NOT WASTE YOUR TIME WITH THIS COMPANY!

I have 32 windows in my home as well as 2 skylights. Alex and his crew did a tremendous job. My…read morewindows sparkle. They also cleaned my deck and patio. They used a floor scrubber on my patio and it came out so clean. I would highly recommend them and will have them back again.

We have an old house in Spencerport with very high gutters. I would have cleaned them myself but as…read morestated, very high, even for my ladder. I searched several local companies including New Wave Gutters. I contacted approximately ten, some via phone, some via email, some via Facebook messenger and some via their contact form on their website. I contacted New Wave August 2nd 2021 by that last method. I never heard anything. I was answered by I.P. Home Improvements the same day I sent the note. I was contacted by a few others but I.P. Home Improvements had a decent price and availability. They were able to come out four days after initial contact. Again, never heard from New Wave. Then August 23rd at 8:46 PM mind you, after business hours and definitely after any time I am taking calls from numbers I don't recognize, I missed a call and received a voice message. That message went" "Hello, this is Scott from New Wave Gutters letting you know we're coming over tomorrow to do the gutter cleaning at (our address)..." After receiving this message I immediately called the number and was sent to voice mail. I left a message saying thanks but no thanks we already had the gutters done. I then figured we were done with it. Next morning I had a Dental appointment and while I was sitting in the waiting room my wife texted and said people were there setting up to clean the gutters. Oh this gets better too. The gutters were clean, immaculate! Yet, they set up, cleaned the already clean gutters, left a bill on my door and departed. My wife said they did ring the doorbell but like many of us these days she's working from home and was in a meeting she could not leave from. I called the number again and got voice mail, this, despite it being 11:00 AM and the message said their hours were earlier than that. I left another message questioning their ethics and scheduling procedures. I also sent a note via their website contact information saying someone was at our house right then, and that we were not paying for redundant services. Now, granted, Amy who ended up replying said she would take care of this...but it goes on. I replied later saying if I indeed scheduled this, which I had no record of, I would pay for the service. She then sent me the record of the web request dated August 2nd. To which I replied "Ahh... yes, I sent many such requests and your company never replied until the day before at a time a could not cancel" because apparently Amy doesn't get in until Noon. I then said I felt better about it being voided but would definitely keep them in mind for services later when needed. She then sent me a note this morning that simply reads: "I am glad that I figured out the miscommunication, but I think you won't be happy with our company, so you should stay with the company that provides the service that fits you. Amy" ... "but I think you won't be happy with our company, so you should stay with the company that provides the service that fits you". Is that a company that doesn't provide quotes prior to service? Is that a company that schedules service without authorization from the client? Yes Amy, you're right... I won't be using New Wave Gutters any time soon or ever.

I needed approx 80 feet of gutters replaced on my 2 story colonial and after getting estimates from…read moreseveral local companies, chose Scott Gates and new Wave Gutter for the price. I was/am not disappointed with his work!! Very professional and the gutters look great. We finally had significant rain and they work perfectly. He even advised me on not having some work done on the facia that was in the original estimate. He saved me several hundred dollars. Highly recommend this company for gutter / facia work.

I called to book an appointment for an estimate on a post construction clean up. Cameron (the…read moreowner) agreed to meet at the site today. He said he couldn't meet until 10:00 because he had to bring his children to school. I agreed that 10:00 would work for me, as the site is 50 miles from my home. When I was 5 miles away from the site, a text message popped up from Cameron saying he had to cancel in order to take his dog to the vet. ... and would I send pictures so he could work up a quote? Needless to say, I was not happy or impressed. He clearly was never intending to come at all. The meeting was scheduled at 10:00 and Cameron texted me at 9:53 to cancel. If he was actually intending to come, he would have been at the site or at least very close when he sent the text. There was very little concern for the value of my time- two hours out of my day to travel there and back with nothing accomplished. I must also point out, my husband and I are small business owners (of twenty years) as well and raised four children during those years. I understand the priorities AND the predicament. Why not a call or quick text an hour, 45 minutes, or even 30 minutes prior? At least I might have believed he had intentions of showing up.

I requested deep cleaning, starting with just a couple areas because I'm on a budget, and they…read moreworked with me to my satisfaction. The cleaning was excellent and extensive. I have knick knacks galore, a real dusting nightmare, and they got through it. I look forward to continuing to work with them.

Found these guys thru Thumbtack. Very fortunate for me! Jeremy showed up as planned, got to work…read more- even cleaned up some paint spots on my porch. Above and beyond. Pleasant to deal with. Careful. Chris (the owner) stopped by to assure all was OK. I'm impressed and will tell my neighbors. PS: while I found them thru thumbtack, you can just go straight to their web site - saves money for the owner. They do a lot of services besides power washing, and I assume they'd do well for the other tasks as well.

HIRE AT YOUR OWN RISK. NOT INSURED FOR DAMAGE CAUSED BY THEIR WORKERS AND RESISTENT TO PAYING FOR…read moreDAMAGE DONE. I had a great experience with Penfield Window Washing in 2024, but my 2025 service was a costly disaster that is yet unresolved. First, an employee severely scratched several windows (2 sliders, 3 over the front door, 1 next to it, and a 3-pane dining window). The company acknowledged the damage was theirs and received the replacement quote they requested, but still hasn't paid. Beware: THEIR ADVERTISED INSURANCE DOES NOT COVER DAMAGE THEIR WORKERS DO TO YOUR WINDOWS (OR OTHER PROPERTY) WHILE WORKING AT YOUR HOME. Second, I hired them that same day to clean my dryer vent. The Penfield worker pulled out the dryer, removed a clamp, crumpled the vent and without asking just taped the coiling back to the machine rather than reinstalling the clamp. The next time I used the dryer the room filled with exhaust and I notified Chris, who refused to pay for a service call. The LG repairman I had to hire to get the dryer working again had to take apart the whole machine to get at the internal piping, which the tech told me had separated when the Penfield employee wiggled/twisted the machine forward to work on the vent. Penfield is happy to fix minor issues involving their labor, like re-washing a sidewalk after the first time did not clean it adequately, but Chris will completely abandon you when he actually has to pay out of pocket for his company's own negligence. Hire at your own risk.

A shout out to UPSTATE ROOF CLEANING! They came out and treated our roof for moss and the clean up…read morethey did after was awesome. They left the area around the house and deck better than it was before they came. They treat the moss with a 3 year guarantee. It is year 4 so we had them back again because we were so pleased the first time.

Our roof had algae, moss, and a few lichens... needed cleaning! The Upstate Roof Cleaning was…read morecompelling with before/after photos, promising to remove all of the moss, etc from the roof, and great reviews. The team came out in early September - they were on time, courteous, worked well together, and were obviously competent with what they do. They took a long time to rinse the cleaning solution from the roof and nearby plants (so much water that the soils were completely saturated which was a bit concerning). After cleaning the roof, the algae were gone, but the moss and lichens, while apparently dead, remained on the roof. I asked the team about this and they told me that these areas of dead algae and moss should be washed off in the next 2 weeks by rain and wind. After a month, lichen and moss all remained. I called the company and was told that this could take months so that "Mother Nature" could remove the debris. It is now over 2 months and my roof is not clean. The company was supposed to come (as a favor, they implied) to try to brush or blow the debris off at end of October/early November; rescheduled 3 times and there is now snow. I have requested a 50% refund as I will need to hire another company to come out to brush off the roof next year. Upstate Roof Cleaning will not provide any refund even in light of their failure to provide the results promised in their advertising. They now deny that their crew could possibly have said that it would take 2 weeks and debris would be gone (but they did tell me this immediately after the cleaning when I saw so much debris remaining on significant sections of the roof in the front of the house). I believe that their advertising is misleading -- they do not advertise a 2 step process where "Mother Nature" is a required partner in cleaning the moss/lichens off the roof. See the advertisement on this page which does not mention a longer period of time spanning months for dead debris to come off of the roof. My review -- this company does a good job with algae with a gentle process that includes no scrubbing, brushing or high intensity jets of water. If you have lichens and moss, these may not come off of your roof any time soon after cleaning, if at all. In addition, their custom solution killed leaves on plants in our gardens near the roofline. I lost a lilac, vegetables in a nearby garden, and flower buds/leaves on hydrangea bushes in early September, just as the flowers were blooming. Most of our plants had dead leaves on tops and dying flowers within a week. If you use this company, you will want to cover any and all plants near the house. The company said that plants should be safe under areas of roof with gutters. This was not true in our case as the solution is very toxic to plants.