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    New Wave Gutters

    3.0 (2 reviews)

    Services - New Wave Gutters

    Gutter addition

    Gutter cleaning

    Gutter installation

    2 More Services

    Gutter repair

    Gutter replacement

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    4 years ago

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    5 years ago

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    JCI Gutter Services - Rochester NY wrap around Gutters

    JCI Gutter Services

    (2 reviews)

    He did our new gutters install and did a great job on time polite good workmanship replied in…read moretimely fashion Thank You

    This is not an evaluation of JCi Gutter Services as a whole, merely a reflection of my experience…read more On 10/13/2022, I inquired about price, availability, and reliability to clean my gutters, and JCi subsequently committed to cleaning my gutters before winter in an email stating, "You got it!!!" [Emphasis JCi's.] On 12/20/2022, I emailed JCi noting that I'd apparently not made its list after all and that I'd look elsewhere for a reliable contractor. The response included an apology with excuses about workload and weather, and an offer that if the weather warms up he could "try to get out there" -- not exactly the 'firm' commitment he'd made in October, so I once again stated that he needn't worry about it as I 'd look for someone reliable. JCi emailed again late on 12/29/2022 with an offer that he "may be able to come by" the next day -- once again, not a firm commitment to actually showing up, so for the third time I responded that I'd look for someone else -- some reliable. JCi replied on 12/30/2022 that, "I wasn't really interested in working for you after that last email but I was going to fit you in...". And there it is -- with JCi, I am the bad guy despite being clear in my very first inquiry that I was looking for someone RELIABLE. I am the bad guy despite the fact that JCi failed to keep a firm commitment to clean my gutters before winter [There's a word for that, and it's not "Reliable"]. I am the bad guy because JCi couldn't be bothered to let me know they couldn't keep their commitment [Reliable? Guess again!]. I am the bad guy here because I have this outdated notion that fulfilling one's commitments and keeping customers informed are actual evidence of being reliable -- not promises that I'll "try to get out there" and I "may be able to come by", all the while hedging your actual level of commitment by noting there are still other customers still needing service.

    New Wave Gutters - gutterservices - Updated May 2026

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