Just good hard working people. Super clean and fully…read morestocked, they have what I need almost every time or they get it. No limit on the size of your projects they can handle it. In a time of just plain crappy customer service and blank stares when asked a question, Graniterock has confident answers by knowledgeable people... perfect. Last words...I've got nice yards.

Horrible service. They are friendly enough but trying to get any kind of information or items not…read morein stock was frustrating and time consuming. They don't return phone calls half of the time and take forever to provide information. I left a message to speak with a manager and never got a callback.

I had the pleasure of doing business with Coast with the purchase and installation of our gas…read morefireplace for our home. The job was completed in a timely manner as well in a very professional manner, all extra material was removed and the area was left clean. We were shown in detail how to work the unit and was provided a customer service number to call if we had any questions. Needless to say, all is well and we have enjoyed our fireplace with no problems or issues. We recently sold our home and decided to take our insert with us - so we contacted Coast to see if they would be able to send an installer out to remove the unit. Due to a timing issue on the closing of our new home, we were not able to have the unit installed right away as planned, Coast offered to store our insert for us until the purchase of our new home was completed. Excellent Service!!! I don't know of many business' out there that would have accommodated our needs as they have. Thank you!!!

We used Coast Building Products to install a Fireplace Insert. Sales did a great job. Install…read morewent well. Shortly after we had challenges with the ignitor. Each time a service call was made (3 times), they said it was fine. And it wasn't until the 4th call that they experienced what we had and FINALLY ordered the part after much delay and replaced it. So much for believing your customer. Next up was the handle slipping off, the stove isn't that old so we called again and instead of making a call, they ordered a part. Another delay and multiple calls, no answer on when it might arrive. 2 MONTHS later we got lucky and someone actually answered the phone saying the order was lost in a move and it would be reordered. ANOTHER MONTH and we insisted on a call vs part in case it could be repaired. It took the tech 15 minutes to repair the handle with a Phillips screwdriver, the tech showed us the "hidden" access to repair it in case it happened again. After all the delays and unanswered calls, our handle was fixed to the tune of a $350 for a 15 min. service call! We paid the tech because he wasn't responsible for the invoice. We called to ask about the charge and but Saul Andrade didn't answer the phone as usual. He did call back a few days later left a curt message to say there was nothing he could so about it. What a waste of time and money working with this company. Also note that they've now moved to Santa Clara. So, watch out Bay Area.

they do not even answer their phone. Have tried numerous times. How do you run a business with…read moreout someone answering the phone?

I ordered concrete for a project I'm building and the service was excellent! They showed up on time…read moreand worked quickly and effectively. 10/10 would recommend and I will be using them again in the future.

Great customer service by people in the store and competitive prices. Delivery the next day in the…read moremorning and seamless drop off by Juan who did a great job and left everything exactly where I asked. I will go back!

I've been going here for years for all my project needs…read morethat always involve lumber. whether I'm picking up myself or sending one of my guys , I know Paul Cortez is all over it. it's the phone call and personal touch of dealing with someone for so long that they know how you think so if your tied up and can't get a call and something comes up, they handle it as they know you'd want and it gets done. That is invaluable to me and my business. PERIOD

Family owned lumber yard. Reasonable prices with a friendly staff. I've been there a few times and…read morenever been disappointed. Support local small businesses with your dollar. I grew up in a lumber yard, these people know what they're doing.

Family owned. Excellent customer service. Staff very knowledgable and helpful. Carry superior…read morequality wood. Better than cheap wood sold at Home Depot for the same price.

I am an art teacher at a public school in Salinas, and I called all around to see if anyone would…read morehelp out our school and cut a big stack of masonite boards for us. Hayward was the only store with the tools and the willingness to do it. (Home Depot claimed they didn't even have the right saw or saw blade.) The general manager, Brian Kennedy, kindly and generously offered to cut all the boards in quarters- without charge- even though I didn't even buy them there! When I pulled up to Hayward, I was impressed with the quality of wood doors on display. They were thick, high quality wood with nice detailing. I found out that besides lumber and general building supplies, Hayward specializes in doors and windows. I also noticed that they have a hardware section, where I found some sandpaper that I needed at a reasonable cost. There were contractors buying everything from giant screws to lumber. The lumber yard was massive and well organized. Overall, I was impressed with the extensive selection. Most of all, I was grateful for Brian's positive attitude and excellent customer service. He came out to meet me and hustled to the back to cut the boards himself. He took a good amount of his own time to help out our school, and really showed what kind of business Hayward is. This is a locally owned and run business that really cares about the community. Instead of acting like Hayward did me a big favor (which they did), Brian kept offering to help more in the future with whatever they could donate to Harden Middle School. I learned that they also support Habitat for Humanity and the local homeless shelter. These are good people doing good things... apparently with tools the big box stores don't even have!

I was very disappointed that they're not able to cut some angle cuts on some 2x6s…read moreThey have a mill shop and the yard an They have like 10 different saws in their shed i can't believe that they can do these cuts. Customer service just isn't that important 8/13 Again horrible service from this place they're very consistent and bad service... I was waiting at counter and everybody sitting around not helping customers. I think staff is better training on how to help customers.

We had a fantastic experience with Tuff Shed from start to finish. Marty provided outstanding…read morecustomer service and worked closely with us to make sure we stayed within our budget without sacrificing what we wanted. He was incredibly patient with my many questions, took the time to explain everything, and made sure I was comfortable throughout the entire process. I truly love our new shed--it's well built, looks great, and has been a wonderful addition to our home. Delilah from the scheduling team was also phenomenal. She was responsive, organized, and made sure any questions or needs we had during the installation were addressed quickly. The entire experience was smooth, and I highly recommend Tuff Shed and their team!

As a discerning and skeptical consumer who routinely dissects the nuances of consumer durables,…read morehome equity investments, and the architecture of exceptional service, I must confess: my latest encounter with Tuff Shed (and Salinas office) has set a new personal benchmark for seamless execution in the outdoor structure category. I configured my ideal shed via their online tool--precise, intuitive, almost elegant in its restraint--and submitted for pricing. Within minutes, Marty from the Salinas sales office rang. His command of the details was immediate and reassuring; when I pressed on dimensional flexibility to navigate my city's permit thresholds (that pesky 120 sq ft line), he disclosed the unadvertised option for true one-foot increments. That single piece of insider knowledge transformed a constraint into an opportunity, allowing me to maximize my footprint without triggering bureaucratic entanglement. Order placed Tuesday. Delivery and installation on Friday. The communication was impeccable--appropriate and timely emails, texts, and confirmation calls. The crew--quietly professional, no theater--completed the build in under three hours. I had specified eight-foot sidewalls, a decision that proves transformative: the vertical volume invites thoughtful stacking, turning mere storage into something approaching a private warehouse. The quality is almost ostentatiously honest. Roof tiles laid fresh and impeccably aligned, every course crisp. The structure was perfectly leveled by the crew to the site's gentle grade, ensuring long-term drainage integrity without a whisper of compromise. Framing feels overbuilt in the best possible way--engineered confidence rather than bravado. From quote to keys (yes, these sheds have a robust locking door), the process flowed with the quiet efficiency one hopes for but rarely encounters. No surprises, no friction, no after-the-fact excuses. In an era when even premium brands occasionally fumble fulfillment, Tuff Shed--delivered from San Jose, shepherded by the Salinas team, and personified by Marty--delivered an experience so frictionless it borders on the exemplary. If you're in the Monterey Bay region (or anywhere Tuff Shed services) and contemplating an accessory building that respects both your property's aesthetics and your schedule, this is the gold standard. I emphatically recommend Tuff Shed.

This review is strictly for Matt who if I could give zero stars I would. Matt is a horrible…read morerepresentative to your company. Someone who when customers call in says Jesus Christ before answering phone calls. Spilled coffee on the floor says fuck under his breath but I clearly heard him. Portrays characteristics of a racist! Treated two Hispanic gentleman so poorly. Huffed and puffed through their entire transaction. When the customer explained what he needed in clear English Matt responds I don't understand you. Customer says I'm sorry my English isn't perfect. Poor guy. I'm told when Hispanic customers come in Matt ignores them so he doesn't have to help him. Please get rid of this guy. He's an embarrassment to your establishment.

Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor…read morerecommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy with the whole experience. They have a great selection without being overwhelming. So thankful my Contractor recommended them. I would definitely use them again!

This place has everything a good imagination can use. Fernando who works outside organizing and…read moresorting all the stuff they receive, is an absolute jewel, he is very helpful, cordial making every visit much easier. He knows what they have and where everything is kept. I give 5 out of 5

I give it a 1 star because of the POOR CUSTOMER SERVICE. The lady that sits in the back office is…read morevery condescending, racist towards Latinos and does not want to answer your questions. We got that vibe from her because of her tone towards us and another customer. She seemed bitter and unhappy. Other than that the Salvaged items are great, but OVERPRICED. They wanted $40,000 for USED full kitchen cabinets with a Viking stove. You're better off going to Habitat for Humanity Re-Store for better priced salvaged items.