We used Coast Building Products to install a Fireplace Insert. Sales did a great job. Install…read morewent well. Shortly after we had challenges with the ignitor. Each time a service call was made (3 times), they said it was fine. And it wasn't until the 4th call that they experienced what we had and FINALLY ordered the part after much delay and replaced it. So much for believing your customer. Next up was the handle slipping off, the stove isn't that old so we called again and instead of making a call, they ordered a part. Another delay and multiple calls, no answer on when it might arrive. 2 MONTHS later we got lucky and someone actually answered the phone saying the order was lost in a move and it would be reordered. ANOTHER MONTH and we insisted on a call vs part in case it could be repaired. It took the tech 15 minutes to repair the handle with a Phillips screwdriver, the tech showed us the "hidden" access to repair it in case it happened again. After all the delays and unanswered calls, our handle was fixed to the tune of a $350 for a 15 min. service call! We paid the tech because he wasn't responsible for the invoice. We called to ask about the charge and but Saul Andrade didn't answer the phone as usual. He did call back a few days later left a curt message to say there was nothing he could so about it. What a waste of time and money working with this company. Also note that they've now moved to Santa Clara. So, watch out Bay Area.

Started working with them late November.was told they could get a wood stove insert installed…read morebefore Christmas. Was scheduled the 29th. And the rescheduled to the 3rd with out letting me know. Ok that's fine, couple days what ever. We'll irs the 3rd and the installer arrived, took one look and said he can't do the install due to the shape of the chimney. What's the point of doing a pre install inspection? I was told it would be no problem. What a waste of time

This review is strictly for Matt who if I could give zero stars I would. Matt is a horrible…read morerepresentative to your company. Someone who when customers call in says Jesus Christ before answering phone calls. Spilled coffee on the floor says fuck under his breath but I clearly heard him. Portrays characteristics of a racist! Treated two Hispanic gentleman so poorly. Huffed and puffed through their entire transaction. When the customer explained what he needed in clear English Matt responds I don't understand you. Customer says I'm sorry my English isn't perfect. Poor guy. I'm told when Hispanic customers come in Matt ignores them so he doesn't have to help him. Please get rid of this guy. He's an embarrassment to your establishment.

Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor…read morerecommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy with the whole experience. They have a great selection without being overwhelming. So thankful my Contractor recommended them. I would definitely use them again!

Just good hard working people. Super clean and fully…read morestocked, they have what I need almost every time or they get it. No limit on the size of your projects they can handle it. In a time of just plain crappy customer service and blank stares when asked a question, Graniterock has confident answers by knowledgeable people... perfect. Last words...I've got nice yards.

Horrible service. They are friendly enough but trying to get any kind of information or items not…read morein stock was frustrating and time consuming. They don't return phone calls half of the time and take forever to provide information. I left a message to speak with a manager and never got a callback.

I was very disappointed that they're not able to cut some angle cuts on some 2x6s…read moreThey have a mill shop and the yard an They have like 10 different saws in their shed i can't believe that they can do these cuts. Customer service just isn't that important 8/13 Again horrible service from this place they're very consistent and bad service... I was waiting at counter and everybody sitting around not helping customers. I think staff is better training on how to help customers.

Customer service is terrible, I ordered a window through Hayward and it arrived scratched and with…read moreno window screen, trying to get them to fulfill a warranty order has been a year long process and still unresolved.

Family owned lumber yard. Reasonable prices with a friendly staff. I've been there a few times and…read morenever been disappointed. Support local small businesses with your dollar. I grew up in a lumber yard, these people know what they're doing.

Family owned. Excellent customer service. Staff very knowledgable and helpful. Carry superior…read morequality wood. Better than cheap wood sold at Home Depot for the same price.

I've been going here for years for all my project needs…read morethat always involve lumber. whether I'm picking up myself or sending one of my guys , I know Paul Cortez is all over it. it's the phone call and personal touch of dealing with someone for so long that they know how you think so if your tied up and can't get a call and something comes up, they handle it as they know you'd want and it gets done. That is invaluable to me and my business. PERIOD

Very bad costumer service at lumber yard over and hour wait to find a piece of LVL beam. Need…read morebetter employees and better costumer service.

This place has everything a good imagination can use. Fernando who works outside organizing and…read moresorting all the stuff they receive, is an absolute jewel, he is very helpful, cordial making every visit much easier. He knows what they have and where everything is kept. I give 5 out of 5

I give it a 1 star because of the POOR CUSTOMER SERVICE. The lady that sits in the back office is…read morevery condescending, racist towards Latinos and does not want to answer your questions. We got that vibe from her because of her tone towards us and another customer. She seemed bitter and unhappy. Other than that the Salvaged items are great, but OVERPRICED. They wanted $40,000 for USED full kitchen cabinets with a Viking stove. You're better off going to Habitat for Humanity Re-Store for better priced salvaged items.

Is this Lowes low on staff? Does not matter what time of day or season I come, there is never…read moreanyone available to assist. Entire sections left unattended, left waiting for help for over 30mins. The sweet elderly employee at the self check out section is an angel.

I was pleasantly surprised by this location. The staff was helpful and actually knew what I needed…read more Everything was organized and the selection was stocked full. Price was spot on but if you need it you buy it so value is never a question. Was really surprised and shocked that the staff was friendly and knowledgeable. Good on them and this location!

Rented a dump trailer the other day and had a problem with our company truck breaking down. It was…read morea Friday about 4 o'clock which didn't give much time to get the dump trailer back before they closed. Mike Kirby was nice enough to stay after hours so that we could get the dump trailer back in time to not get any additional charges as they are not open on the weekend. I just want to say thank you and we really appreciate that extra effort. We will definitely rent from you guys in the future when we need equipment.

Watch out for these shysters! They wanted a blank, signed check as security for renting equipment…read more-- as if I want the hassle of dealing with whatever they would do with that! Look around the business. Virtually empty showroom, virtually empty yard. Marginal customer service, even though there are employees standing around talking. This place shows all the signs of a business which is headed out of business -- soon. I have no interest in going back, it is customer unfriendly and the deal with the blank check -- no way!

Splash car wash does excellent work. My name is michael and i'm very satisfied with their work.read more

There is no longer any full service here. If you intend to get your. At washed ... you need to…read moredrive it through yourself then get in a very long line and wait at least an hour for a vacuum. Not worth it!!!! Best to go to a drive thru yourself elsewhere!