We used Coast Building Products to install a Fireplace Insert. Sales did a great job. Install…read morewent well. Shortly after we had challenges with the ignitor. Each time a service call was made (3 times), they said it was fine. And it wasn't until the 4th call that they experienced what we had and FINALLY ordered the part after much delay and replaced it. So much for believing your customer. Next up was the handle slipping off, the stove isn't that old so we called again and instead of making a call, they ordered a part. Another delay and multiple calls, no answer on when it might arrive. 2 MONTHS later we got lucky and someone actually answered the phone saying the order was lost in a move and it would be reordered. ANOTHER MONTH and we insisted on a call vs part in case it could be repaired. It took the tech 15 minutes to repair the handle with a Phillips screwdriver, the tech showed us the "hidden" access to repair it in case it happened again. After all the delays and unanswered calls, our handle was fixed to the tune of a $350 for a 15 min. service call! We paid the tech because he wasn't responsible for the invoice. We called to ask about the charge and but Saul Andrade didn't answer the phone as usual. He did call back a few days later left a curt message to say there was nothing he could so about it. What a waste of time and money working with this company. Also note that they've now moved to Santa Clara. So, watch out Bay Area.

Started working with them late November.was told they could get a wood stove insert installed…read morebefore Christmas. Was scheduled the 29th. And the rescheduled to the 3rd with out letting me know. Ok that's fine, couple days what ever. We'll irs the 3rd and the installer arrived, took one look and said he can't do the install due to the shape of the chimney. What's the point of doing a pre install inspection? I was told it would be no problem. What a waste of time

This review is strictly for Matt who if I could give zero stars I would. Matt is a horrible…read morerepresentative to your company. Someone who when customers call in says Jesus Christ before answering phone calls. Spilled coffee on the floor says fuck under his breath but I clearly heard him. Portrays characteristics of a racist! Treated two Hispanic gentleman so poorly. Huffed and puffed through their entire transaction. When the customer explained what he needed in clear English Matt responds I don't understand you. Customer says I'm sorry my English isn't perfect. Poor guy. I'm told when Hispanic customers come in Matt ignores them so he doesn't have to help him. Please get rid of this guy. He's an embarrassment to your establishment.

Efrain at Daltile was extremely helpful and very knowledgeable about their product. My Contractor…read morerecommended them. We're doing a full Master Bath remodel and I needed to choose floor tile, shower floor covering wall tile etc. I thought the whole experience would be overwhelming so i prepared the night before by going on their website. It really helped to have an idea of their stock. Efrain the store manager listened to my ideas and helped put them to reality. We gathered samples and grouped them together to see how it would look. He was so patient and also gave his professional opinion. It didn't take nearly as long as I thought it would. I'm very happy with the whole experience. They have a great selection without being overwhelming. So thankful my Contractor recommended them. I would definitely use them again!

Just good hard working people. Super clean and fully…read morestocked, they have what I need almost every time or they get it. No limit on the size of your projects they can handle it. In a time of just plain crappy customer service and blank stares when asked a question, Graniterock has confident answers by knowledgeable people... perfect. Last words...I've got nice yards.

Horrible service. They are friendly enough but trying to get any kind of information or items not…read morein stock was frustrating and time consuming. They don't return phone calls half of the time and take forever to provide information. I left a message to speak with a manager and never got a callback.

I was very disappointed that they're not able to cut some angle cuts on some 2x6s…read moreThey have a mill shop and the yard an They have like 10 different saws in their shed i can't believe that they can do these cuts. Customer service just isn't that important 8/13 Again horrible service from this place they're very consistent and bad service... I was waiting at counter and everybody sitting around not helping customers. I think staff is better training on how to help customers.

Customer service is terrible, I ordered a window through Hayward and it arrived scratched and with…read moreno window screen, trying to get them to fulfill a warranty order has been a year long process and still unresolved.

Family owned lumber yard. Reasonable prices with a friendly staff. I've been there a few times and…read morenever been disappointed. Support local small businesses with your dollar. I grew up in a lumber yard, these people know what they're doing.

Family owned. Excellent customer service. Staff very knowledgable and helpful. Carry superior…read morequality wood. Better than cheap wood sold at Home Depot for the same price.

Great customer service by people in the store and competitive prices. Delivery the next day in the…read moremorning and seamless drop off by Juan who did a great job and left everything exactly where I asked. I will go back!

I've been going here for years for all my project needs…read morethat always involve lumber. whether I'm picking up myself or sending one of my guys , I know Paul Cortez is all over it. it's the phone call and personal touch of dealing with someone for so long that they know how you think so if your tied up and can't get a call and something comes up, they handle it as they know you'd want and it gets done. That is invaluable to me and my business. PERIOD

This place has everything a good imagination can use. Fernando who works outside organizing and…read moresorting all the stuff they receive, is an absolute jewel, he is very helpful, cordial making every visit much easier. He knows what they have and where everything is kept. I give 5 out of 5

I give it a 1 star because of the POOR CUSTOMER SERVICE. The lady that sits in the back office is…read morevery condescending, racist towards Latinos and does not want to answer your questions. We got that vibe from her because of her tone towards us and another customer. She seemed bitter and unhappy. Other than that the Salvaged items are great, but OVERPRICED. They wanted $40,000 for USED full kitchen cabinets with a Viking stove. You're better off going to Habitat for Humanity Re-Store for better priced salvaged items.

Overcharged at self check out. Machine charged same item twice. Called as soon as we got home…read moreprovided receipt info which the girl who answered the phone confirmed with our member ID. She emailed the info to a guy named Angel and said he would review and fix the next day (credit the overcharge) and there would also be a return phone call. Didn't happen. Zero stars for Angel. Day 3 i called and asked for a manager. Alex came to the line and 30 min later he had reviewed the tape, confirmed the over charge, credited back the money, and called me to let me know. Thanks Alex! 5 stars for you!!

Bought few idems here paid cash got home noticed idem on line was 50 bucks cheaper same idem so…read morereturned place don't even have 180 at return center had to wait half hr for my money what kinda shi. Is that too of that how ya 50 bucks more than Amazon for one idem

Rented a dump trailer the other day and had a problem with our company truck breaking down. It was…read morea Friday about 4 o'clock which didn't give much time to get the dump trailer back before they closed. Mike Kirby was nice enough to stay after hours so that we could get the dump trailer back in time to not get any additional charges as they are not open on the weekend. I just want to say thank you and we really appreciate that extra effort. We will definitely rent from you guys in the future when we need equipment.

Watch out for these shysters! They wanted a blank, signed check as security for renting equipment…read more-- as if I want the hassle of dealing with whatever they would do with that! Look around the business. Virtually empty showroom, virtually empty yard. Marginal customer service, even though there are employees standing around talking. This place shows all the signs of a business which is headed out of business -- soon. I have no interest in going back, it is customer unfriendly and the deal with the blank check -- no way!

This is the worst car wash set up I have ever seen. You pay for your wash then drive your car…read morethrough the machine then drive over so they can vacuum and "detail" your car. Waited 20mins after wash to get the car vacuumed and dried. Who thought of this? What happened to the old way? Water spots all over the car waiting for them to just get to me. This is so poorly designed. I will not be back here. What a joke.

If I can give this negative stars I would . Very dissatisfied. I need a refund. The person who…read moreshowed me the menu told me the $48 wash includes interior cleaning. This is not worth $48 The way only cleaned the outside.