Omg!! The best experience I have ever had in my life…read moreperiod.... Now I'm not even coming close to embellishing The park itself is literal heaven on earth If your into water,animals,pristine beaches, and great service come check this Goliath of a waterpark out You can swim with dolphins Swim with sharks Snorkel Natural lazy rivers Total jungle theme all around They are centered around the myan culture I will be coming back every year if I can Please if u are in the playa del Carmen Mexico area come see it..

Xcaret Park is an absolute must-do if you're visiting Mexico! I've been three times, and it has…read morenever disappointed. Whether you're traveling with family, your partner, or solo, this park is worth every penny. Yes, the admission price may seem high at first, but it's truly an all-day experience. Plan to arrive early and spend the entire day exploring everything the park has to offer. I also highly recommend renting a locker to keep your belongings safe while you enjoy all of the activities. If you love the water, don't miss the snorkeling! You can bring your own snorkeling gear or rent it at the park. The underwater world is incredible you'll see exotic tropical fish, sea turtles, stingrays, and so much more in the crystal-clear water. The zoo and wildlife areas are just as amazing, showcasing Mexico's native land and sea animals. And keep an eye out for the adorable coatis (Mexico's version of a raccoon)! If you're lucky, you'll see a whole group of 10 or more roaming around. They're completely harmless, but they are expert snack thieves, so don't leave your food unattended! Even so, they're absolutely adorable and fun to watch. Be sure to enjoy the daytime attractions, but whatever you do, stay for the spectacular two-hour evening show. It beautifully tells the story of Mexico's history and culture through music, dance, and breathtaking performances. The talent of the performers is truly award-worthy, and the show alone is worth the visit. My only suggestion for improvement would be to keep the venue fans running continuously during the nighttime performance. They cycle on and off, and it can get pretty warm especially for children, older adults, and anyone sensitive to the heat. Bringing a personal handheld fan is a great idea if you want to stay comfortable. Overall, Xcaret is one of the most unforgettable experiences in Mexico. I've visited three times, and every trip has been just as magical as the first. If you're planning a trip to Mexico, put Xcaret at the top of your list you won't regret it!

If anyone wants to visit a dying water park, this is it!…read more More than half of the attractions were closed on a Saturday in June. It looked like there wasn't anywhere near enough staff to open the rides. All of Aaahventura was closed the entire day except for the zip line for 1 hour. They'll tell you to keep coming back later in the day (4pm) so they can get one large group in, then shut the ride down again. All of the large water slides were closed. I've never seen an empty lazy river in the middle of summer until I came here. You have to rent inner tubes for $150 MXN so anyone who ventured in there just swam it and ignored all the signs saying not to do that. The lifeguard was cool about it. Don't waste your time at this park unless you're getting free tickets and you can drive out of there once you've had enough!

Not worth the money. I live in Los Angeles and have never paid this much for a water park. But…read moreall of Cancun seems very expensive to me for that matter. Towels are $9 to rent! Lockers are $11 for a medium size! Tubes for the lazy river are $9. We thought we were getting a ticket that included everything, but they figure out ways to get you to spend a lot more. Half the rides were closed. The zip lining was cool but only opened for a few hours. So you had to plan between that and the water park. The lines were short, so that was cool too.

Ok, not gonna lie. The water park itself, won't be back again. But the dolphin swim that…read moreaccompanies it (right next to it) definitely will! Like all the other reviews say, it was a little run down... and pretty dead. There were not a lot of options for the slides, and we went through it basically the first hour. We went because we basically had to in order to get in to the Dolphin swim activity. It came with a package we purchased from the hotel using our resort credits. The price itself, I guess since we used resort credits and we got admission to both wet n wild and dolphin swim, it wasn't too bad, so I wouldn't know what the real price is for getting in here by itself. Also, it comes with lunch, but the lunch itself was really bleh. I guess my expectation at the time was really high because of the Sun Palace food that we've been getting, so it's not necessarily a fair comparison. So yes, basically after our dolphin swim was over which was at 2 pm, we took a taxi and left the park right away. Didn't care that there was a bus that was coming to pick us up at around 430pm. Sad to say, my time was better spent in the hotel napping and lounging rather than in this park.

Ugh. Where to even begin. Don't waste your time coming to this place. We only came here because it…read morewas booked free by Moon Palace. After a 30 minute boat ride to the park located right on the beach, we arrived to see seaweed piled on the beach, giving a terrible sewage like smell throughout the entire park. There are only 3 main slides, a wave pool, and a lazy river. The park opens at 10am but the only thing open was the wave pool. Everything else opened 10:30 and later. From booking with Moon Palace, a voucher for 3 drinks and 1 meal were included. Meal choices included tacos, pizza, or burgers. Out of everything I think the burgers were the best however food is only barely edible. I thought other reviews were over exaggerating, but they are true. Birds are flying everywhere around the park trying to pick at the food, even from the trash can. Bird poop is all over the lounge chairs. And metal is rusty everywhere. You get through all the activities in the first hour in the park and then you wait around for the boat to take you back to your resort. I would give this place zero stars if I could. One star for the 3 free alcoholic drinks I had to bare with this place.

10/10 recommend!…read more Service is on point. I have never been disappointed! Omar, Roberto, and Julien, gracias! Food and beverages flow like it's the way it was intended! Cabanas are via reservation and they are super useful for groups and those that need an afternoon nap! I absolutely love this place!

I am writing this review because I believe Paradise Beach needs to seriously address a safety issue…read moreand the way my concerns were handled by management. I have been to Paradise Beach before and understand how the all-inclusive package works, including the alcohol service. My concern is not that alcohol is available -- my concern is what happens when guests are drinking to the point that their safety may be compromised. My 25-year-old daughter is currently visiting Paradise Beach with her boyfriend and a female friend. Based on videos posted online, they were taking shots and participating in the "rainbow" drink challenge over approximately five hours. In the videos, they appeared severely intoxicated. They were impaired to the point that I was genuinely concerned they may not have been able to make safe decisions for themselves, especially while in another country and participating in activities such as water excursions. A person who is extremely intoxicated around water or in an unfamiliar environment can be at serious risk of injury or even death. This is not a minor concern. What concerns me even more is how my safety concern was handled by the manager, Manuel. I called the beach club because I was frightened for my daughter's safety and wanted someone on-site to be aware of the situation. Instead of listening, showing concern, or acknowledging the seriousness of the situation, Manuel was rude, dismissive, and told me that I am her mother and she is my responsibility and can drink as much as she wants. That response was extremely disappointing. I understand that adults are responsible for their own choices, but an establishment that promotes unlimited alcohol also has a responsibility to recognize when a guest may be dangerously impaired and vulnerable. A manager's response to a legitimate safety concern should be compassion, professionalism, and a willingness to help -- not dismissal. At the time of writing this, I do not even know whether my daughter made it safely back to the cruise ship, and I am left worried about her well-being. Paradise Beach needs to review both its alcohol service practices and the behavior and training of its management staff. The issue here is not simply that someone drank too much -- the issue is that a safety concern was raised and was not taken seriously by the person responsible for managing the facility.

This place came highly recommended on social media of moms who have littles in swim diapers. We…read moredidn't book an excursion through the cruise line but found a great option right at the pier before reaching the Cozumel sign. A gentleman had a booth for Playa Mia. You can purchase the $15 day pass to access the beach. There was another package that included food, but it seemed unnecessary since we didn't plan on staying too long. My goal was getting a spot where the kids can play with sand. The weather had been iffy too. It was raining on the taxi ride there, but thankfully it let up by the time we walked to the beach area. Once we arrived, we did have to pay $6 for an umbrella to use with our beach chairs. The umbrella kept closing so we had to get somebody to keep opening it back up. Finally, they told us they had to close the beach umbrellas for 30 minutes due to the wind that was coming. That was my sign to leave since it had already poured on our way there. The bathrooms are located to the left of the open buffet area. They have a feet washing area in front of the bathroom. There are two entrances. The left is for the toilets and the right is for the showers. Inside the shower area they have the baby change table. The beach area itself was clean and well maintained. Once you get there, keep going all the way inside. There were will be stores and excursions you can purchase. The ticket area to show you paid and to get your wristband will be on the left. We purchased a sand bucket that came with a toy from a store there for $10. They offer fun inflatables in the water for the older kids and banana boat rides. We apparently had a server who was helping our area. The gentleman who served us was friendly and attentive. My little one was thrilled to have chicken wings. We asked for the sauce on the side and the wings were crispy. We also tried the fajitas and they were pretty good. The salsa had a nice kick. I would definitely skip on the bean and cheese nachos! Overall, it was a great, affordable way to enjoy some time at the beach without committing to a full day excursion. I'd recommend this for anyone looking for a low-key, budget-friendly beach day with the kids.

I want to caveat this review straight away - we visited on a pretty quiet day. We came in on a…read moreDisney cruise and I checked before booking and only 1 other cruise ship was in port on the day we visited and that ship was a more adult oriented cruise line. Because of that I was fairly confident Playa Mia would not be overly full and I turned out to be correct. After doing some research before going there are other offerings that are better for pure adult visitors and Playa Mia strikes a good middle ground for everyone. We picked this beach park because it was the only one that didn't nickel-and-dime you on every little add-on: for example the obstacle course/water park is included with the all-inclusive package we bought. As I mentioned, we did get the all-inclusive package including travel. Some of the other guests were not on all-inclusive visit and most opted for their own travel. Having already been once, next time I may handle travel myself as I am an experienced traveler and the taxi's were very friendly, however with a young one in tow I must say the friendliness and helpfulness of the people who met us and arranged our travel in both directions was amazing and I absolutely do not regret paying a little extra for the included travel. Ultimately they did just put us in a taxi that they paid for but they met us super close to the boat exit and walked us all the way to the taxi stand and dealt with telling him where to go, etc. That was nice while we dealt with our hyped up kids in a new environment. I can't speak to the non all-inclusive experience but if you don't plan to drink a lot (including water/soft drinks for the kids) I think it can be a bargain. However, with the full package we bought, the only thing I ended up paying for was a deposit on the towels that we ultimately got back. I did tip our server (Alberto was awesome) decently well because of how much work he did during the almost full day we were there - so tipping is an additional expense that happens in any kind of place like this. One note, I did go for the top level all-inclusive package and with that the adults got a Tequila tasting and the kids got a chocolate tasting. Obviously the intent of these is to sell some goods but don't skip out on these if you get them - both tastings were delicious and even though we never buy anything at these things, in retrospect we still wish we had picked up some coffee Tequila. Because the day we visited wasn't super crowded, we had such a great time. The facilities are on the older side and the landscaping isn't perfectly manicured but it's on a beautiful beach and there was at least a little something for everyone: from 5 years old to 40. If it were considerably busier, that might pose an issue but they have a lot of room for people to spread out so except for the buffet being busy, I think it would take a lot of people for it to ruin your day.

We came here for a shore excursion while on a Royal Caribbean cruise, and it was worth every penny!…read more The excursion we chose was a manatee swim that included lunch. All of the employees here were incredibly friendly and welcoming, and the park itself is very nice! Our manatee swim was such an incredible experience! We had a party of 9, so we lucked out and had only us in the group . Our girl who was with us was so kind, patient and very knowledgeable. The manatee was seriously such an amazing experience I'd definitely recommend for everyone to try! While I'm sure photographing kids and even adults during this experience isn't easy... the photographer did an AMAZING job with the pictures, and I love that they have an app where you can download all of the pictures right there when you buy them! The lunch buffet was GREAT, they had the most amazing potato tacos and they really did have a great variety of options so even the pickiest of eaters can find something there! After our the lunch we went and swam in the beautiful beach area where the sand was amazing and so were the bar tenders. My oldest got stung by a jellyfish while we were there and the bartender was so friendly and got us some vinegar to put on it (who knew that helped? Not me!) and a couple mariachi gentlemen came over and sang to her to make her feel better . One of the men from the shop right by there helped me locate Benadryl from the pharmaceria in the park. Overall I have nothing but AMAZING things to say about this place and if you're traveling to Cozumel this is a great experience and park to consider. They're friendly, welcoming and the park is beautiful!

Purchased through a cruise line. The tour guide met us at the port, separated us into groups, and…read moresent us to the park in separate Taxis. Once we arrived, the guide gave us a brief rundown on our schedule for the day, then showed us to the lockers to put everything away. We were told we could not take sunglasses or anything else out to the dolphin encounter. They really don't want you to take anything that could have a camera in it to take your own photos. We were given life jackets, and before going out to the pier, a photographer asked if we were interested in photos. We chose to get them with the dolphin and the Manatee. They had a security guard checking wristbands and for cameras before you go on the pier. Our group was taken down in the water to stand on a small ledge that was maybe 18" wide, about 3' below the surface of the water. This was in the ocean with constant waves coming in, pushing us. There was a green fence behind the ledge, and you could tell by the way it was bent all over that people had been hanging onto it for years to stay on the ledge. It was just a normal wire chain link fence with lots of sharp edges, so you had to be careful where you held on. I believe the purpose of the fence in the water was intended to catch the seaweed floating in the water. With as much money as this place makes, you think they would be able to afford an actual rail for people to hold onto. They brought out the dolphin, and the whole encounter felt very rushed. We were given a few seconds each to pet him as he went down the line. On the next pass, we got to rub his head, those who chose to buy photos got a little more time for the photographer to get pictures. We took turns rubbing his belly, and then those who were comfortable swimming off the ledge got to swim and splash with the dolphin. Many stayed on the ledge and skipped this due to the waves. I had to pull a couple of people back in myself who had trouble getting back to the ledge. The last activity was putting on a mask and listening to the dolphin squeak underwater, only 4 people felt comfortable swimming in the waves to do that. We got out of the dolphin area and got into a similar enclosure with the Manatee, which was also rushed. The only people who got to spend time with the Manatee were those who opted for photos prior to getting in. The changing rooms were nice in the locker area. We went in to look at our photos and were told to choose our own photos from the group. I was wearing a similar sun shirt as the guy next to me, and I somehow chose several of his photos while selecting from the thumbnail photos. The person assisting us became upset, claiming I was trying to get pictures for the other people. The price for the Dolphin photos was $140, we were given the option of choosing 1 photo with the Manatee for $40 or all of them for $60. We ended up paying $200 for all photos, and they printed 2 of our choice. To get your digital photos, you have to download their app and get the photos while connected to their WiFi. They took so long processing our order and then showing us how to get their app to get the photos that we missed the only Sea Lion show. We walked around the rest of the park and found the Snuba counter. We would have put our swimsuits back on to do that, but there was no one at the counter and no signs saying they were closed for the day. We saw signs for massage, but when we asked, we were led to an area behind a bar, nowhere near the signs. That seemed a little sketchy, so we walked away. When I looked at a map later, it showed the massage area was near the lagoon, not where we had been taken. We had lunch at the included buffet, don't recall what it was. There was a very nice server going around taking drink orders and bringing prompt refills. After lunch, we walked around in the gardens and the Mayan exhibit until it was time to go. To get back to the ship, we were split into separate Taxis again. We got back to the port on time, and we had plenty of time left before we had to be back on the ship.

I just got from a 6 day stay at Paraiso Lindo, along with another family. Together we had two 4…read moreyear olds and an 11 month old. I must say - we had a fantastic time. The pools are great and the lazy river was a ton of fun for the kids. There are so many options of things to do both inside and outside of the resort. One of my favorite things is that activities just kept coming to us! There's water Zumba and a water fitness class. There's a fun competitive sport in the pool every single day. They set up a really cool obstacle course in the pool for kids. We had a dance party, a foam party, and most importantly for the adults - a swim up bar with bar tenders that made excellent margaritas, daquiris, pina coladas and caipirihnas. The staff here were super friendly and that goes for every part of the hotel. The service at the restaurants. the towel person, the entertainment. Everyone was friendly and attentive to our kids and to the adults in our party. The only negative I would say is the food. But honestly, Ive never had good food at an all inclusive resort so thats just something that is par for the course. There's a grill where you can request freshly grilled meats and fish, and if you stick to that, you'll be good. Otherwise, it was all subpar food. I didnt take a star away because I dont expect food to be good at a resort, and this is based on my experience. how relaxing it felt, how much fun the kids had. the cleanliness of the beach and pool and resort in general. the fun and entertainment, and of course, the well made and delicious drinks. A 5 star experience all around. We will definitely be back!

I am writing to express my disappointment with the customer service I received from IHG regarding…read moremy reservation. My concern is not with the hotel itself, but with how IHG and Iberostar handled my request. I contacted IHG and Iberostar in good faith to resolve a pricing issue and was hoping for reasonable customer service. Instead, I was met with inflexible policies and no willingness to work toward a fair solution. I expected IHG to value customer loyalty and make a genuine effort to resolve the situation. I am simply requesting one of two reasonable resolutions: * Honor the rate that was available so I can keep my reservation, or * Allow me to cancel my reservation without penalty so I can rebook at the lower available rate. Neither option is unreasonable, yet I was told neither could be accommodated. This experience has left me frustrated and disappointed with IHG's commitment to customer satisfaction. I hope IHG reviews this matter and empowers its customer service team to resolve situations like this fairly. I would appreciate a response from someone with the authority to honor the lower rate or waive the cancellation penalty so I can rebook. Doing so would restore my confidence in IHG and demonstrate that the company stands behind its commitment to customer service.

Super fun adventure! The lagoon ride was so fun, and we saw a bunch of island creatures. The only…read moredownside was the businesses in the park require payment to use their beach chairs and stuff, even though you already have to pay to get into the park.

The park has a lot to offer if you're an explorer and like to site see. Unfortunately, I went on a…read morewindy day so was not able to enjoy any snorkeling (not the park's fault). The boat ride was short and sweet - saw one big croc. There's a variety of wildlife to observe, a trail to walk thru the forest, and a couple observation towers. The light house was fantastic! The museum under was nicely put together, however if you're a history buff, you'll need to be able to read Spanish fluently. Many areas to stop along the road and walk the shoreline. I rented a vehicle and was on my own terms to do what I wanted when I wanted - highly recommend. The only reason I gave a 4 stars instead of 5 is because the road is long and from beginning to end it is absolutely treacherous! It cost me $22.00 USD to enter.

We booked through our resort and paid nearly $800 for a family of 6 including transportation. We…read morearrive with 0 direction. Once there they tell us our 6 year old is too short and will have to stay on platform. Then sell us some crazy photo package got nearly $400 usd. Nahh... proceed and they say won't start for another 30 mins to enjoy the beach. We then meet up for the orientation and they send us back to shower as the kids were sandy. Finally arrive they give my child a broken life vest and I ask for another the guy says no he's fine. We then have the dolphin experience which was lovely. Carla and Angelina were great. Then no further directions we squeezed in the bathroom to change and paid the $7 to rent the towel. Then finally we are shown the beautiful pictures. We wanted one group photo and they said the price is per person not photo! Insane there is 6 of us at $89 a person is ridiculous! We tried to negotiate a deal... his deal was $105 for just the digital photos of the kids. I said I just want one photo of our group and he said they can't do that. Walked out. Why would we pay $89 per person for a photograph. And digital at that. The whole thing is money money so overpriced for the 15 mins we spent with a dolphin. Do not recommend for families on a budget.

Overall, it was a fun experience and my kiddo absolutely loved it. However, I was concerned about…read morethe condition of our dolphin, she had multiple abrasions on her face, several scars on her body, and a laceration under her fin. Since the dolphins are born in captivity, I'm not sure why she appeared so rough. The experience itself was enjoyable, and the photo package was actually cheaper if purchased right before leaving. I would have given this a higher rating if the dolphins had looked healthier.