This was the second time in the last month we have done this same exact tour. My nephew plays…read morebaseball for the Quintana Roo Tigres so we come down here now quite often. The weather for this excursion prevented us from going snorkeling, so they just let us cruise in the fast boats for 2 hours thru the marinas, bays, shorelines and mangroves of Cancun. So much fun. Alex our guide did a great job, even though one of our boats in the party suffered a propeller malfunction, they replaced the boat quickly and made up our downtime. Great time, and will do it again.

I know some things are beyond our control, especially when it comes to weather. We had booked the…read morespeedboat/snorkel tour. We spent the morning getting ready for our noon tour, then took the bus to the location. Through a bit of overzealousness on our part, we arrived 45 minutes early, only to find out the tour was cancelled to do...maybe the wind? The boats and snorkeling weren't possible to go out. A few of us cancelled, but some decided they wanted to still do the trip the following day (our last day), but we asked them to please notify us in case it was cancelled beforehand so they didn't have to take another bus ride for no reason. I emailed the morning of, because of the strong winds all throughout the night. I did receive an email back, saying they hadn't heard if the tour was going to take place but I'd be notified in case of something had changed. Welp, those that were going had no choice to leave and hop on the bus for their tour...only to find out, the snorkeling part was cancelled, but they could do the boat ride if they wanted. Since snorkeling was their main reason for going, they decided to cancel. It would have been great to know this before hand. The refunds were processed pretty promptly and we were grateful for that, but it's a shame there wasn't much communication that wasted time (and money) that could have used for something else both times.

We booked the Jungle tour thru our resort and declined the free transportation as we had our own…read more We accessed the marina (Chachi) thru Cancun Bay resort. There was free parking before arriving but the small fee at Cancun Bay resort was WELL worth the hassle of parking further and walking. Juanito met us out front and escorted us to the check in desk. We showed out prepaid receipt but still had to pay the $15 per person marina fee (which was advised prior to arrival). We all received a sealed snorkeling snorkel and Jose passed out the Mask to all that needed. Jose and Juanito were super! While on the Jungle Tour one of our boats lost power after we arrived at our diving spot. Jose called for a replacement boat and they switched boats before we had finished snorkeling. It was a bummer at first but Jose handled very quickly. I would recommend this tour for families and first time snorkelers. You get about 45 minutes of snorkeling and about 45 minutes of a great boat Tour. Back at the Marina all employees had on mask, social distanced, hand sanitizer and the bathrooms (banos) were clean and in great shape!!! There was a bar and restaurant but we didn't patronize. They also have locked lockers to rent for a very small fee and there is a free area storage on each boat that will hold a standard tote bag.

We were looking for a place to charter a private boat for the day for our family and happened to…read moresee this place as we were driving passed it on our way somewhere else. So we made the taxi driver turn around and go back to see if they had anything available. It's been a busy week here in Cancun for spring break and a lot of places are booked. This was the best decision we have made since being here. We had a Sea Ray yacht for the whole day. Our crew was excellent and went over and beyond accommodating our family. They provided us with refreshments and made us fresh fish ceviche. We spent the day cruising, and sightseeing then swimming in clear waters and snorkeling. It was an amazing time that we will never forget!

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

I'm rating this establishment two starts because initially my friend and I had a great time, but…read moredue to inclement weather we were refused a refund. We were able to jet ski for an hour because our other excursions were canceled, but once it was time for our third excursion it started to rain really hard. We were promised a refund that should've hit my account in 24 hours, but I never received it. We left next day. I called and emailed multiple times and nothing has changed. Please don't book with them. If you experience inclement weather on your trip they will likely scam you out of your money! Find another company. Hope this helps.

My wife and I visited the park yesterday, and started with the subterranean portion of the park,…read morewhich was an amazing experience. We dropped in the cool water and began walking through the underground waterway, with beautiful stalactites and stalagmites surrounding us. (Quite refreshing, from the hot and humid summer heat of the jungle surroundings). Later in the evening we climbed the top of the large water slide. I was not ready for the twists and turns, along with the stomach to the mouth unexpected downward plunging sections. At the end of the ride, I was both exhilarated and exhausted! One of the park employees, Issac, who is now my hero, noticed how fatigued I was and went out of his way to help me out. Leading me to a nearby hammock, where I spent a few hours getting my equilibrium back under control. At the end of the night, Issac unexpectedly returned and presented me with a few complimentary gifts, a beautiful embroidered tote bag and a stone night light with the Heart emblem with the Xplor logo on the front. It truly touched my "corazon". Shout out to Issac!! From the old guy on vacation from Texas. I'll always remember you and will add this to one of stories I tell my friends and family.

The zip line course was a highlight, my family would definitely come back for that alone. All…read moreactivities we did were great fun. Minor criticisms - *It was a little confusing to get around, as signage was a bit inconsistent and occasionally conspicuous until you got your general bearings. *Food was pretty meh, if you're staying at an Xcaret Hotel I'd try to eat before/after your visit, if possible. *The water slide rider thru put isn't great, so I imagine wait times on very busy days can get out of hand in a hurry. I also complained about the helmets all day long until I soundly wacked my head and was 12/10 glad to have it on .

This is a bit of an overdue review but Xenses park was fun! Hubby and I came last year to celebrate…read moreour ten year anniversary. A colleague recommended we do an excursion to Xenses since we've done others by Xcaret in previous years. My favorite activities were the Pueblo and the Xensatorium. These activities really messed with our senses. The zip line and waterslide were also pretty fun and memorable. Park was not crowded and I remember it was like a half day excursion. Lunch is not included. Definitely worth doing.

Small park that lends itself to Xelfies…read more You could spend all day here, but you can get through all of it in a few hours. Your biggest snags will be the lines for the water slides, bird flight, and the Xensatorium. There is a fast pass for the bird flight experience. The kids and I really wanted to check this place out. It had been a long time since we had been here. Since it's a smaller park, it can be overlooked, but the park really tests the five senses. When you first get in you will have the ability to see the various optical illusions (via mirrors, special effects, or room layouts) and take selfies of those moments. The lobby imhas several selfie experiences, starting from the entrance to the locker rooms. Then there's the pueblo, where you will run into an upside down town. You think you are walking uphill but feel the opposite. There will be other opportunities to take selfies of you being in the ceiling, standing over a bottomless pit, or jumping towards the ground...it's all crazy in the Pueblo Abajo Town. The Xensatorium will have you enter a totally darkened tunnel where you will have to use the rest of your senses to feel, smell, and listen your way through the cave...cold, wet, warm, breezy, misty, ...finally ending in a cavern. The bird experience is extremely short, but it heads up the way to the heated float pools, and the muddy river, ...bucket showers will clean you off and you're onto the next one. I thought it was fun, and you can stay there as long as you like. The one thing I don't like about it is the Xnack bar isn't free, you have to pay for the food here...unlike the other parks. If you like selfies, you'll enjoy this park.

Omg!! The best experience I have ever had in my life…read moreperiod.... Now I'm not even coming close to embellishing The park itself is literal heaven on earth If your into water,animals,pristine beaches, and great service come check this Goliath of a waterpark out You can swim with dolphins Swim with sharks Snorkel Natural lazy rivers Total jungle theme all around They are centered around the myan culture I will be coming back every year if I can Please if u are in the playa del Carmen Mexico area come see it..

Xcaret Park is an absolute must-do if you're visiting Mexico! I've been three times, and it has…read morenever disappointed. Whether you're traveling with family, your partner, or solo, this park is worth every penny. Yes, the admission price may seem high at first, but it's truly an all-day experience. Plan to arrive early and spend the entire day exploring everything the park has to offer. I also highly recommend renting a locker to keep your belongings safe while you enjoy all of the activities. If you love the water, don't miss the snorkeling! You can bring your own snorkeling gear or rent it at the park. The underwater world is incredible you'll see exotic tropical fish, sea turtles, stingrays, and so much more in the crystal-clear water. The zoo and wildlife areas are just as amazing, showcasing Mexico's native land and sea animals. And keep an eye out for the adorable coatis (Mexico's version of a raccoon)! If you're lucky, you'll see a whole group of 10 or more roaming around. They're completely harmless, but they are expert snack thieves, so don't leave your food unattended! Even so, they're absolutely adorable and fun to watch. Be sure to enjoy the daytime attractions, but whatever you do, stay for the spectacular two-hour evening show. It beautifully tells the story of Mexico's history and culture through music, dance, and breathtaking performances. The talent of the performers is truly award-worthy, and the show alone is worth the visit. My only suggestion for improvement would be to keep the venue fans running continuously during the nighttime performance. They cycle on and off, and it can get pretty warm especially for children, older adults, and anyone sensitive to the heat. Bringing a personal handheld fan is a great idea if you want to stay comfortable. Overall, Xcaret is one of the most unforgettable experiences in Mexico. I've visited three times, and every trip has been just as magical as the first. If you're planning a trip to Mexico, put Xcaret at the top of your list you won't regret it!

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

If you are looking to relax this is the resort for you. Bars close at 11pm Pool DJ shuts down at…read more3pm ( way too early ) . The restaurants were delicious. I would not recommend Butler's service... if you ever had butler service in the Caribbeans there is no comparison. In Mexico they do not do NOTHING for you but text all day , maybe visit you in the pool areas but that's it. Not worth it at ALL. Our Butlers were Norma, Catherine & Enrique ( who we never met) Catherine visited us twice by the pool and Norma was the main texter sweet but none didn't do very much . Some of our favorite ppl was Efrain the bartender love his sense of humor, the Bell Boy Toribio I believe was his name was very helpful, other than that everyone else was nice but nothing really stood out. We stayed in the new building Marriott Diamond Club 4th floor ... gorgeous room but no body mirror, no iron or iron board, nothing to hang your towels on in the bathroom, the shower floor is VERY slippery it really needs a rail to hold on to. Room service took 1 hr the food was cold. Ate at the Joya 2 days and some of that food was cold too. There is an Asian restaurant in the new Diamond building that no one talks about that is delicious. There is also a bar and pool table in that building as well.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

I wish I would have listened to the less-than-favorable reviews. I assumed those reviewers simply…read morehad unrealistic expectations, but after staying here, I don't think that's the case. The resort is okay, but if you see reviews rating it higher than three stars, I'd be skeptical. We noticed employees, including lifeguards and other staff, taking scenic photos around the resort throughout the day, which made some of those glowing reviews seem questionable. We were treated well, and the resort technically offered many of the amenities it advertised, but most were at a much lower standard than expected. Food During our stay, only one restaurant was available. Breakfast and lunch were buffet style. Dinner alternated between buffet nights and menu service in the same buffet area. We were able to eat in one of the specialty restaurants only once, and that was because they were repairing the air conditioning in the buffet area. Unfortunately, there was no air conditioning in the main dining area while we were there. The doors were often left open, allowing birds to fly in. The staff did their best to keep them away, but they regularly tried to eat food left on tables and occasionally attempted to get to the buffet. The nights with table service were noticeably better. The food presentation was attractive, and the quality was much higher than the buffet meals. If you're looking for multiple restaurants, lots of variety, and an upscale dining experience, this isn't the resort for you. If you're okay with basic food and limited variety, it may be acceptable. Pools & Water Park The pool tiles are literally coming loose. Our kids spent part of their time collecting loose tiles they found under their feet. We also visited the smaller pool near the condos, which was quieter. The "water park," however, was very disappointing. It has visible rust throughout, one slide was closed our entire stay, and overall it would never pass inspection in the United States. If the water park is one of the reasons you're considering this resort, I would look elsewhere. Activities Kayaks and paddleboats were available, and we saw people using them. We tried miniature golf, but the course is entirely concrete, badly overgrown, and only had two usable golf balls available which didn't work for our family of four. The tennis/pickleball court was flooded and in poor condition. Basketball was available, but during our seven-day stay we only saw that area used once. If activities are an important part of your vacation, this resort will likely disappoint. Beach Volleyball & Beach Soccer Beach volleyball is offered daily near the main pool, but you'll need to pay close attention because the entertainment staff simply walks down with a volleyball without making any announcements. Our small group had fun playing, but the entertainment staff never joined in and rarely kept score when they did, it was often wrong because they were really paying attention. We ended up keeping score ourselves. Even more surprising, when the ball rolled toward the entertainment staff, they stayed seated and had us come and get it instead of tossing it back. We've stayed at several all-inclusive resorts, and this was unlike anything we've experienced. Normally the entertainment staff actively plays with guests and creates an energetic atmosphere. Here, they mostly sat on beach chairs talking with one another or looking at their phones. Beach soccer was another activity our kids enjoyed, but again, guests had to organize it themselves. Rooms The staff worked hard to keep the rooms clean, but they're definitely showing their age. The furniture was worn, the couch had noticeable stains, and the pillows were extremely firm. I didn't sleep particularly well during our stay. On the positive side, the beds were clean, housekeeping provided two bottles of water each day, they brought us a rollaway bed for our fifth guest, and our ocean-view room had an absolutely stunning view. The view did not disappoint, the room overall did. Game Room The arcade games and foosball require payment, but when one of our kids paid to play, a staff member told him the machines didn't even work. The air hockey table was so worn that the wood was splintering near the goals. The ping pong table was uneven, and the paddles were in rough shape. The pool table wasn't bad, but it was clearly older. If the game room is one of the reasons you're booking this resort, don't expect much. Entertainment Each afternoon there were two simple games by the pool, such as throwing a ball into a bucket or knocking over bowling pins. Winners received a "prize," which was usually a "free" photo shoot and printed picture (something that is available to everyone anyway), along with a couple pieces of gold-foil chocolate. Most of the entertainment staff spoke very little English and didn't seem particularly enthusiastic. We participated throughout the week and were among the only guests joining many of the activities, yet a

This hotel completely killed my mood for this vacation that I needed to relax. The hotel itself…read moreneeds a lot of updates and upgrades. We actually had to request another room because our first room was just so disappointing. It smell funky when we arrived, felt humid and the AC was off. There was no face towel, no hand towel, no feet towel, only 2 towels and it was four of us, no iron, no cabinets, no iron board. The bathtub was disgusting, it looked like it had been broken, glued back together and painted on top. It was an overall mess. And the "beach view" was not worth it. Then we were "upgraded" to a "junior suite". If this is the best they can give than the hotel needs to update a lot. They had tube tvs. Like we are in the 21st century. At least this room had what we needed. The bathroom was still disappointing. It was really plain and nothing "wow". The bed felt not clean. We were very disappointed. The food was ok. Sometimes it was cold when it was cooked food. The playroom had four tables to play with. Two of them were broken. The pool had rust and some corners were chipped away. It did not look appealing. The "free" wifi was not always available even if you were at the lobby. The hotel had nothing more to offer that we were bored most of the nights after dinner. It was very boring. The kids were bored. It's not worth your hard earned money for a vacation. It's falling apart. I do not recommend this hotel to anyone. I wasted my money on this vacation. So disappointed.

10/10 recommend!…read more Service is on point. I have never been disappointed! Omar, Roberto, and Julien, gracias! Food and beverages flow like it's the way it was intended! Cabanas are via reservation and they are super useful for groups and those that need an afternoon nap! I absolutely love this place!

I am writing this review because I believe Paradise Beach needs to seriously address a safety issue…read moreand the way my concerns were handled by management. I have been to Paradise Beach before and understand how the all-inclusive package works, including the alcohol service. My concern is not that alcohol is available -- my concern is what happens when guests are drinking to the point that their safety may be compromised. My 25-year-old daughter is currently visiting Paradise Beach with her boyfriend and a female friend. Based on videos posted online, they were taking shots and participating in the "rainbow" drink challenge over approximately five hours. In the videos, they appeared severely intoxicated. They were impaired to the point that I was genuinely concerned they may not have been able to make safe decisions for themselves, especially while in another country and participating in activities such as water excursions. A person who is extremely intoxicated around water or in an unfamiliar environment can be at serious risk of injury or even death. This is not a minor concern. What concerns me even more is how my safety concern was handled by the manager, Manuel. I called the beach club because I was frightened for my daughter's safety and wanted someone on-site to be aware of the situation. Instead of listening, showing concern, or acknowledging the seriousness of the situation, Manuel was rude, dismissive, and told me that I am her mother and she is my responsibility and can drink as much as she wants. That response was extremely disappointing. I understand that adults are responsible for their own choices, but an establishment that promotes unlimited alcohol also has a responsibility to recognize when a guest may be dangerously impaired and vulnerable. A manager's response to a legitimate safety concern should be compassion, professionalism, and a willingness to help -- not dismissal. At the time of writing this, I do not even know whether my daughter made it safely back to the cruise ship, and I am left worried about her well-being. Paradise Beach needs to review both its alcohol service practices and the behavior and training of its management staff. The issue here is not simply that someone drank too much -- the issue is that a safety concern was raised and was not taken seriously by the person responsible for managing the facility.