Came to Xcaret Park while staying at Hotel Xcaret Mexico, and so glad that we came! This park is…read moreso unique and big, there is so much to explore. My favorite things here was looking at all the different birds, observing the wildlife, and sitting by the ocean. It was so beautiful everywhere you went! We also saw so many wild lemurs here throughout the park which was cool. However, since the park was so big, we ended up spending a lot of time walking to each experience. Overall, I would recommend this park since there are so many things to do!

A full-day adventure you still won't finish…read more We spent a full day at Xcaret Park, and honestly, it was one of the highlights of our entire trip. There is SO much to do that you genuinely can't fit it all in one day--underground rivers, beaches, snorkeling spots, wildlife exhibits, and cultural experiences throughout the park. Everything is beautifully maintained, super clean, and very well organized. The staff was helpful from start to finish, and the whole place felt safe and easy to navigate. Food options were plentiful with something for everyone, and it was a huge plus that meals were included. There's also plenty of parking (we didn't have to pay), which made getting there stress-free. A few helpful tips: * Bring water shoes - you'll thank yourself in the rivers * Bring a waterproof phone pouch - must-have for photos * You'll need to sign a waiver at the start * You'll receive a wristband + locker key with a chip (included, no extra charge--just don't lose it!) * There are plenty of showers and changing areas, plus parking within the park Be prepared--there is a LOT of walking, so wear comfortable shoes and pace yourself. Overall, this place is a must-do if you're visiting Mexico. It's the perfect mix of adventure, nature, and culture all in one unforgettable experience.

This hotel completely killed my mood for this vacation that I needed to relax. The hotel itself…read moreneeds a lot of updates and upgrades. We actually had to request another room because our first room was just so disappointing. It smell funky when we arrived, felt humid and the AC was off. There was no face towel, no hand towel, no feet towel, only 2 towels and it was four of us, no iron, no cabinets, no iron board. The bathtub was disgusting, it looked like it had been broken, glued back together and painted on top. It was an overall mess. And the "beach view" was not worth it. Then we were "upgraded" to a "junior suite". If this is the best they can give than the hotel needs to update a lot. They had tube tvs. Like we are in the 21st century. At least this room had what we needed. The bathroom was still disappointing. It was really plain and nothing "wow". The bed felt not clean. We were very disappointed. The food was ok. Sometimes it was cold when it was cooked food. The playroom had four tables to play with. Two of them were broken. The pool had rust and some corners were chipped away. It did not look appealing. The "free" wifi was not always available even if you were at the lobby. The hotel had nothing more to offer that we were bored most of the nights after dinner. It was very boring. The kids were bored. It's not worth your hard earned money for a vacation. It's falling apart. I do not recommend this hotel to anyone. I wasted my money on this vacation. So disappointed.

I booked this resort through vacation express and they said this was in the hotel zone. Let's start…read morethere. For one this hotel is not in the hotel zone, in fact it is 30 minutes away. The resort had limited tourist and very uncomfortable beds. I came here to celebrate my mother birthday and it was a total disaster.

10/10 recommend!…read more Service is on point. I have never been disappointed! Omar, Roberto, and Julien, gracias! Food and beverages flow like it's the way it was intended! Cabanas are via reservation and they are super useful for groups and those that need an afternoon nap! I absolutely love this place!

Cozumel Day at Paradise Beach…read more We booked the all-inclusive day pass through Viator and saved 10%, and honestly... anytime I can save a little money, I will. Quick tip for anyone going: when you walk out of the port and head to the taxi line, don't just jump into the first one. Our first driver tried to upcharge us quite a bit. We kept walking and were able to negotiate. I had heard it's usually around $15 per ride (not per person), but we ended up paying $20 -- and honestly it's a bit of a drive, so I get it. Also... those taxi drivers drive like we're in GTA. Once we arrived, the vibe was totally peaceful. Yes, the chairs are fairly close together (similar setup to Mr. Sanchos), but Paradise Beach felt much calmer and less of a party scene, which we really appreciated. The food and drinks were actually really good for an all-inclusive beach club. We tried quite a few things: * Nachos * Quesadillas * Blue cheese burger * Grilled shrimp * Coconut shrimp * Grilled mahi tacos -- which were the highlight The beach was nice, the pool was great, and you basically pick your "home base" (pool or beach) so your waiter knows where to find you for food and drinks. A few other things worth noting: Great bathrooms and changing rooms Lockers available (extra fee) Inflatable water park for kids (extra fee) Paddleboards and snorkeling (extra fee) Would I go again? Yes.

This place came highly recommended on social media of moms who have littles in swim diapers. We…read moredidn't book an excursion through the cruise line but found a great option right at the pier before reaching the Cozumel sign. A gentleman had a booth for Playa Mia. You can purchase the $15 day pass to access the beach. There was another package that included food, but it seemed unnecessary since we didn't plan on staying too long. My goal was getting a spot where the kids can play with sand. The weather had been iffy too. It was raining on the taxi ride there, but thankfully it let up by the time we walked to the beach area. Once we arrived, we did have to pay $6 for an umbrella to use with our beach chairs. The umbrella kept closing so we had to get somebody to keep opening it back up. Finally, they told us they had to close the beach umbrellas for 30 minutes due to the wind that was coming. That was my sign to leave since it had already poured on our way there. The bathrooms are located to the left of the open buffet area. They have a feet washing area in front of the bathroom. There are two entrances. The left is for the toilets and the right is for the showers. Inside the shower area they have the baby change table. The beach area itself was clean and well maintained. Once you get there, keep going all the way inside. There were will be stores and excursions you can purchase. The ticket area to show you paid and to get your wristband will be on the left. We purchased a sand bucket that came with a toy from a store there for $10. They offer fun inflatables in the water for the older kids and banana boat rides. We apparently had a server who was helping our area. The gentleman who served us was friendly and attentive. My little one was thrilled to have chicken wings. We asked for the sauce on the side and the wings were crispy. We also tried the fajitas and they were pretty good. The salsa had a nice kick. I would definitely skip on the bean and cheese nachos! Overall, it was a great, affordable way to enjoy some time at the beach without committing to a full day excursion. I'd recommend this for anyone looking for a low-key, budget-friendly beach day with the kids.

I want to caveat this review straight away - we visited on a pretty quiet day. We came in on a…read moreDisney cruise and I checked before booking and only 1 other cruise ship was in port on the day we visited and that ship was a more adult oriented cruise line. Because of that I was fairly confident Playa Mia would not be overly full and I turned out to be correct. After doing some research before going there are other offerings that are better for pure adult visitors and Playa Mia strikes a good middle ground for everyone. We picked this beach park because it was the only one that didn't nickel-and-dime you on every little add-on: for example the obstacle course/water park is included with the all-inclusive package we bought. As I mentioned, we did get the all-inclusive package including travel. Some of the other guests were not on all-inclusive visit and most opted for their own travel. Having already been once, next time I may handle travel myself as I am an experienced traveler and the taxi's were very friendly, however with a young one in tow I must say the friendliness and helpfulness of the people who met us and arranged our travel in both directions was amazing and I absolutely do not regret paying a little extra for the included travel. Ultimately they did just put us in a taxi that they paid for but they met us super close to the boat exit and walked us all the way to the taxi stand and dealt with telling him where to go, etc. That was nice while we dealt with our hyped up kids in a new environment. I can't speak to the non all-inclusive experience but if you don't plan to drink a lot (including water/soft drinks for the kids) I think it can be a bargain. However, with the full package we bought, the only thing I ended up paying for was a deposit on the towels that we ultimately got back. I did tip our server (Alberto was awesome) decently well because of how much work he did during the almost full day we were there - so tipping is an additional expense that happens in any kind of place like this. One note, I did go for the top level all-inclusive package and with that the adults got a Tequila tasting and the kids got a chocolate tasting. Obviously the intent of these is to sell some goods but don't skip out on these if you get them - both tastings were delicious and even though we never buy anything at these things, in retrospect we still wish we had picked up some coffee Tequila. Because the day we visited wasn't super crowded, we had such a great time. The facilities are on the older side and the landscaping isn't perfectly manicured but it's on a beautiful beach and there was at least a little something for everyone: from 5 years old to 40. If it were considerably busier, that might pose an issue but they have a lot of room for people to spread out so except for the buffet being busy, I think it would take a lot of people for it to ruin your day.

Did some research before the cruise and was debating between snorkeling here or money bar. Ended up…read morechoosing this spot because it advertised zip lining, sandy beach, botanical garden and more. When we got off the cruise there were tons of vendors trying to sell us tickets. Even the taxi drivers tried but we decided to buy tickets at the entrance. Taxis are $5 pp. It's about 15-20 minutes from downtown. Vendors tried to sell us tickets again but we ended up walking up to the booth and a guy came by to help us. We were able to bargain the price a bit. He handed us to another man who lead us to the beach lounge chair area. We brough our own gear and we were able to get free life vest (they keep your id until you return it). The ocean is so salty so we were super bouyant. You wouldn't even need the jacket. There were fish but not a big variety and they were clustered in sereval spots. Water is clear but overall same same most of the area. So don't expect much in terms of snorkeling. Water temp is nice in beginning of April. Shower and bathrooms were clean. Botanical garden is like a small forest with some trees. No flowers. I spotted a big iguana. Sea lion show was short and entertaining. All in all a good way to spend several hours off the ship. Linda's snack bar- We were lead to this area by the man at the entrance. Apparently there are several food stalls and where you end up sitting is where you end up eating/drinking. Server was super attentive and kept coming by to ask if we wanted to order more. Lots of chairs and hut like umbrellas for shade. Their hammocks as located set back from the beachfront by the restrooms. There are outdoor showers. At the beach you can walk down the stairs to the corals and snorkel. We ordered: Beef tacos: carne was much better than the place in costa maya. Beef nachos: 5/5 big portions, chips piled high with real melted cheese (not nacho cheese), beans, guacamole and meat. Very good! Chicken nachos: 5/5 just like above but with diced chicken. Several buckets of beers: comes with a plate of chips and salsa. Other alcohol.

This place was advertised and written about as an alternative to Kuza, which is heavily marketed to…read morecruisers. Not even close! The photos online are old and even some of the slightly more recent photos from reviews just months ago do not match what you actually experience. We went for the manatee swim. Booked directly through Chankanaab. Get there early as requested for our 10 a.m. swim and were told that despite our confirmation stating 10 a.m., we were scheduled for 2 p.m. Ummm no. Thankfully, they got us in at 10:20 (which actually took place closer to 10:40, so we were relieved. The Manatee experience was great for what it was. We learned that of the 4-5 manatees there, only one is a rescue, which is disappointing. Our instructor, a woman (don't remember her name) was soooo sweet. I felt like we spent a great amount of time with Edgar, the manatee. We pet, fed, swam with, and kissed him. I'd say it was well worth the price but them forcing you to pose and repose in an effort to sell the $75 photo package was crazy. No phones allowed. They mislead you into paying $14 to rent a raggedy, dirty locker, but when you get to the encounter area, you see there are free boxes for your belongings. After, we grabbed food and headed to explore the park and this is where things went downhill. The service in the food areas immediately by the encounter area was okay: rice (undercooked and more bland than you'd expect), two "charcuterie" options, fruit (not quite ripe or sweet enough (no mango), tortilla chips, refried beans (these were good and I don't like refried beans normally), salsa, corn tortillas, Mexican pork, and fish ceviche (actually not bad). To be included, it wasn't bad, but had I paid extra for food, I'd be underwhelmed. The service at the eating spots was good. Very attentive. Drinks were also included and avail in eating area. I stuck with the Blue Lagoon (sprite, vodka and blueberry). It was tasty but weak... UNTIL I got to the pool. HUGE SHOUTOUT to Jonathan at the pool bar who actually brought some life and vibes to the pool and whole damn park. Jonathan made the day great. He was a fantastic bartender!!! Now, for the rest of the park: wow, this place has gone downhill. I don't know if they got hit by a storm or what but the amenities are in bad shape. Have of the walkway area is not accessible and they've moved statues and photo opp spots to weird places. The lagoon looked crazy AF. The beach and snorkeling area was very laughable. It's covered in sargassum and rock and is tiny. What's worse: you have to "consume something" from a private and aggressive vendor (not included) to sit in the chairs at the tiny beach. It's this same vendor who provides the high-pressure tequila tasting. Snorkeling gear was another add-on. Ohhh, and no towels are included. You rent those, too. Honestly, outside of the encounters and pool bar, this place sucksss. Do your encounter, grab a couple drinks, then dip. Or... go to KUZA.

Totally not recommended. It was the worst thing of my holidays so far…read more Not kid friendly, we paid $99 and did it for the kids, turned out the kiddos weren't allow to do most of the activities. Not friendly stuff, they didn't try to accommodate anything after our complains. I totally felt I throwed away my money, time and got a bad experience during a nice holiday. In top of that, they don't allow you to take pictures so they ask you later for extra +$100 to buy the pictures... Better to stay off this place, specially with young kids.

Most horrible experience of our trip! Bad management of the place!!!! Zero knowledge of customer…read moreservice. My husband and I did the experience mainly for our 3yrs old daughter. There were some experiences that she was not allowed to do (which the age limit was NEVER communicated to us). So we then told the trainer that my husband and I will pass on some of the dolphin tricks to allocate that time for our daughter instead to repeat some of the dolphin interaction that she can participate on. The trainer said yes but didn't do any of that. All of this was communicated in clear Spanish so there was no "lost in translation". We ended up paying to see the dolphin interact with the other family that was in our group. We complained and was rudely told that we can file a report (that we all know goes to nowhere) and nothing else can be done. Right after that moment, a family of 8 asked us if the experience was worth it and if they should do it. We said absolutely not. That's all it takes to lose 8 paying customers. Word of mouth from unhappy, disrespected, uncompensated customers. On a different note, we also noticed that our dolphin's nose had a scarred nose that looked like a result from their tricks (that we took a pass on). One of the trick is the dolphin pushes your entire body with a boogie board with the base of your feet using the tip of his nose. A lot of tension and weight for this animal to do - everyday at every hour.

We booked through our resort and paid nearly $800 for a family of 6 including transportation. We…read morearrive with 0 direction. Once there they tell us our 6 year old is too short and will have to stay on platform. Then sell us some crazy photo package got nearly $400 usd. Nahh... proceed and they say won't start for another 30 mins to enjoy the beach. We then meet up for the orientation and they send us back to shower as the kids were sandy. Finally arrive they give my child a broken life vest and I ask for another the guy says no he's fine. We then have the dolphin experience which was lovely. Carla and Angelina were great. Then no further directions we squeezed in the bathroom to change and paid the $7 to rent the towel. Then finally we are shown the beautiful pictures. We wanted one group photo and they said the price is per person not photo! Insane there is 6 of us at $89 a person is ridiculous! We tried to negotiate a deal... his deal was $105 for just the digital photos of the kids. I said I just want one photo of our group and he said they can't do that. Walked out. Why would we pay $89 per person for a photograph. And digital at that. The whole thing is money money so overpriced for the 15 mins we spent with a dolphin. Do not recommend for families on a budget.

Overall, it was a fun experience and my kiddo absolutely loved it. However, I was concerned about…read morethe condition of our dolphin, she had multiple abrasions on her face, several scars on her body, and a laceration under her fin. Since the dolphins are born in captivity, I'm not sure why she appeared so rough. The experience itself was enjoyable, and the photo package was actually cheaper if purchased right before leaving. I would have given this a higher rating if the dolphins had looked healthier.

Total Scam- paid for 8 people, "package" included dolphins, manatees, sea lions, catamaran ride,…read moreand lunch buffet. These scammers cancelled the catamaran part of the package and I requested a refund which they refused. Then they had the nerve to offer a "discounted" photo package of $470 USD. This was a major disappointment and we would have been better off hanging out at a beach club or cenote!

The staff was amazing! Friendly and welcoming. I will definitely come back for another tour. I got…read moreto meet four different dolphins and two different manatees. I had a amazing time in the water with them. I wish I could give the staff names but at this moment they escape me. Honestly it don't matter who you work with there you will have a great time. My photos came out amazing and let's not forget the sea loin that had an amazing personality. 5 star! I Look forward to coming back. Thank you for the great service

It was an affordable adventure. The staff & guides were really friendly and helpful. The tour…read moreitself was amazing. It was so much fun on the little speed boats and the snorkeling was fascinating seeing all the fish and underwater sculptures. We highly recommend this!

My group and I went on the jungle snorkeling tour yesterday and we had an absolute blast. Our tour…read moreguide Ricardo was awesome and made sure that everyone comfortable and able to have fun. The tequila tasting at the end was a nice treat as well! If anyone is looking for a cost effective excursion, I highly recommend checking out Jungle Tour Adventure!

We booked the Jungle tour thru our resort and declined the free transportation as we had our own…read more We accessed the marina (Chachi) thru Cancun Bay resort. There was free parking before arriving but the small fee at Cancun Bay resort was WELL worth the hassle of parking further and walking. Juanito met us out front and escorted us to the check in desk. We showed out prepaid receipt but still had to pay the $15 per person marina fee (which was advised prior to arrival). We all received a sealed snorkeling snorkel and Jose passed out the Mask to all that needed. Jose and Juanito were super! While on the Jungle Tour one of our boats lost power after we arrived at our diving spot. Jose called for a replacement boat and they switched boats before we had finished snorkeling. It was a bummer at first but Jose handled very quickly. I would recommend this tour for families and first time snorkelers. You get about 45 minutes of snorkeling and about 45 minutes of a great boat Tour. Back at the Marina all employees had on mask, social distanced, hand sanitizer and the bathrooms (banos) were clean and in great shape!!! There was a bar and restaurant but we didn't patronize. They also have locked lockers to rent for a very small fee and there is a free area storage on each boat that will hold a standard tote bag.

We were looking for a place to charter a private boat for the day for our family and happened to…read moresee this place as we were driving passed it on our way somewhere else. So we made the taxi driver turn around and go back to see if they had anything available. It's been a busy week here in Cancun for spring break and a lot of places are booked. This was the best decision we have made since being here. We had a Sea Ray yacht for the whole day. Our crew was excellent and went over and beyond accommodating our family. They provided us with refreshments and made us fresh fish ceviche. We spent the day cruising, and sightseeing then swimming in clear waters and snorkeling. It was an amazing time that we will never forget!