The people who come to my house are very friendly and skilled. My frustration is that twice now I…read morehave had to call the office because when I've sent in credit card information to pay my bill, the info doesn't get processed, and it looks like I have an overdue account. They told me sometimes the mail doesn't make it to their post office box, but I'm not laying this on the USPS. Once might be accidental, but twice? Come on, Arrow...

The two men that came out for pest and lawn are very polite and friendly. The problem is the…read morestaff, who work in the office and the quality of their products. The bugs come back too quickly. Not sure if their lawn products are doing the job...still have weeds that were sprayed a week ago. They are supposed to die, right? Anyway, I called to cancel my agreement last Wednesday. Was told I had to cancel via email. Sent email. By Friday, I called again. Was told they couldn't cancel me until the service guys came back into the office and they have been out that week and into this week. It is now a week later and nothing. This is ridiculous. I am not going to recommend this company to anyone but my enemies.

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

we had squirrels in the attic and Tandy came and set u exclusion traps and sealed and sanitized our…read moreattic spaces. Ideal was competitively priced and very easy to work with.

Jeremy Reynolds does a great job! He's friendly, personable, and reliable, but I may be a little…read morebit biased because I'm his wife ;)

Office/phone staff are professional and have good knowledge of the business and the technicians'…read moreschedules, and their timeline promises were always met. Technicians were either friendly and professional, or super friendly and professional. We had rats in the attic, which they were able to resolve with their three-visit plan, which seemed to be at a surprisingly reasonable rate. Definitely will go back to Adams if they need arises.

Consumer Beware: I…read morewould not normally provide such a negative review, but in this case, I felt obligated to warn others. I recently had to file a breach of contract claim against Wise/Chem because they failed to provide service and refused to refund my money. While in court, Wise/Chem made blatant lies to the Judge and I called them out on such lies. Thankfully, the Judge didn't believe their lies either. So, if Wise/Chem has no problem lying to a Judge, under oath, they have no problem lying to their customers. Wise/Chem also falsely claimed to be accredited by the Better Business Bureau when in fact they were not (as told by the BBB after I filed a complaint against Wise/Chem). This company absolutely lacks good morals, values and ethics. There are much better pest control businesses out there that are cheaper and actually find solutions to pesty problems rather than just spraying pesticide. Although I do not endorse other businesses, the company I have entrusted has been "Golden" and I could not be happier with their service. So glad to be done with Wise/Chem's deception, arrogance and dishonesty. I look forward to receiving my court ordered check from this defeated company.

Sprayed insecticide over the all fabric of our patio furniture set, and did not think to mention or…read moreask about this in advance. We do not want to sit on insecticide ! DO NOT USE THIS PEST COMPANY

Always great! Easy to schedule and do a great job. Highly recommend. We had them install a misting…read moresystem around our entire house at the same time we were remodeling our pool. They were happy to work around the other contractors schedule

This company has some of the most professional people I ever have encountered. After coming out to…read moresurvey the project they came back with a plan and then proceeded to install the misters. The installation was extremely neat and unobtrusive. They took their time and were thorough. Their manner was ver courteous and pleasant. We had our system put in earlier than is needed, but I look forward to their return and to putting the system to good use. I highly recommend calling them.

Paul was outstanding, professional and knowledgeable. He arrived on time and did a great job. He…read morecleaned off the spider webs around out patio, porch and windows. Paul didn't just treat for bugs, he made out home look better in the process. I'd highly recommend Paul and Dancan Pest Control.

Customer service is horrible. I asked the sales rep specifically about how they handle mud wasps,…read moresnap traps inside the house, and what they would do for fire ants. The rep totally misrepresented everything. He said they would kill, remove and clean all traces of mud wasps, then spray a deterrent. False. They can only knock off a bit and aren't allowed to actually clean the wall and do not spray deterrent either. Was then quoted $2500 if I wanted them to put snap traps inside the house. Not included as they initially confirmed. And the fire ants are so much worse since DANCAN. I was also told I could cancel whenever, no mention of a 12 month contract from the extremely misleading door to door rep. I went to buy more of what I had that was working from Lowe's instead and requested to cancel. No one calls back. Text support says they will cancel it and have a manager call me. It's been weeks of this and I'm now getting emails that they are trying to come service the address and bill me again. This is absurd.

Anna Beth, from Hometeam.... So that there's no misunderstanding, by definition, a problem that…read moreis getting better does not mean the issue has been solved. At no point have I given notice that all is good. As for contacting your company I've contacted them several times to get return service as well as make complaints about an ongoing issue as well as lack of communication, even when the person answers the phone and says a manager will call, which in most cases didn't happen. I've had techs say they would call and follow up with no follow up. I've had managers say they do something and then no communication. The point of this, if a person or a company representative says they are going to do something than they should follow through. Communication is vital, even if it's simply to say "we are still working on it". Part of my contention as well is I've paid $100's for a fix, and in all fairness I'll say that I'm told the last service fee will be waived. However, I've paid an outside company to come and spray my yard to help combat these springtails and they've accomplished more in one treatment than Hometeam has all year. This has helped the in some small way with the internal pests. The issue is both outside and inside. If the mass population isn't controlled outside than the inside areas will always be an issue. The TAEXX system that your company uses is supposed to control these creatures before they enter the living space. That was the selling point. It has not worked on these springtails. As an update, yesterday one of the managers finally called and requested pictures. I later sent these pictures yesterday evening. He stated he will contact me in the next few days and that he'd have another option to pursue. We want to use the TAEXX system, and being as tho your the only company that has the service, we are cornered into using your business, for now. I've had several neighbors have similar issues and all of them are using a different service provider and they all claim their problem has been solved. I'm still open to give your business the opportunity to find a solution, but that window is slowly closing the longer it takes. I have a nice master bath that my wife is reluctant to use because she doesn't want to share it with bugs or sit in it after cleaning it for fear of them hoping out of the wall and into the water. There is a solution to these pests, all I've asked is that your representatives do what they say they will do which was follow up, check in like they say they will knowing there's an issue, and continue to find a fix.

they often try to service after 15 or 20 days and not monthly for mosquitoes. quarterly services…read moreare cut short as well. My first guy was fabulous and he would go above and beyond. my new guy does the bare minimum. looking for a new service even if they have to come inside. I've given the company many chances to get it together but now I'm done.

Purple Care has done a fantastic job of caring for our lawn. They've always been professional and…read morevery accommodating & I really enjoyed chatting with the techs on their visit. We've had what we thought was good business relationship. Unfortunately, we decided to cancel our business with them, which is something we really did not want to do. We bought our house new in 1987 and raised our daughter here. We've never had an irrigation system & since my wife is blind and I'm an old man, currently recovering from spinal fusion surgery, it's been a bit challenging watering our small, postage stamp yard. I asked Purple Care if they would give us an estimate for an irrigation system and, again, they were very accommodating. I later asked, via email, if they offered any senior or veteran discounts. There was bit of miscommunication initially, but that was all ironed out. I then told them that we would like to move forward with program. I received no response. I followed up with a second request to move forward with the project. Crickets. I then emailed them asking why they no longer wished to do business with us, CCing several associates within the organization. We were ghosted. I called Purple Care and said we no longer require their services, and when politely asked why, I stated that everything is documented in email correspondence, wished them a good day, said goodbye and hung up. We do want to thank them for their professionalism, courtesy and outstanding work ethic. William & Elizabeth Kiefer

We requested cancellation of services after a pregnancy-related medical concern regarding pesticide…read moreexposure and informed the company that a physician note was forthcoming. We communicated the expected timeline, but before that timeframe elapsed, the company attempted one phone call and then charged us a $500 cancellation fee. We were disappointed by the lack of flexibility and communication during what was already a stressful situation.