I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

Service is quick and effective. Plumber was able to finish the repairs quickly, but then made sure…read moreto check that there were no leaks before leaving.

I had water in my basement from a sump pump issue, it was ~ 7:30 in the evening. James was here in…read moreless than 30 minutes and within an hour the problem was resolved. Every interaction I have had with this company has been positive.

Pay attention and ask for a printout/email of what you're signing in the "pre-work agreement." I…read morelearned this the hard way. I called them for a hydro-jetting job (roots removed before without issue) turned into them breaking my pipe, getting the jet stuck, cutting the hose, and leaving the jet in the broken pipe. I was then invoiced with a multi-paragraph disclaimer describing the damage they caused, with my signature under it -- language that was not on prior invoices. They had camera-scoped the line and noted no issues beforehand. I do understand there could have been preexisting issues and tried to contact them to resolve. The company will not respond or attempt to resolve. Very disappointing and very dishonest.

Very happy with Big O's. Orlando came to replace my sump pump. Works like a charm! His prices were…read morereasonable. I even helped him out by holding the flashlight. I asked him a ton of questions about the process. He was very helpful and answered everything! Will definitely use him again!

We had a very complicated sewer problem. He went above and beyond! Would definitely use him again.read more

These gentlemen came and knew their stuff and are completely affordable. Thank you for not trying…read moreto get in my pocket

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

Hired Strassen Construction (owner John Neu) to repair shower leak and the resultant damage. Here's…read morehow it was handled: Paid $1700 (half of initial quote of $3600) for him to begin. Employees sent out on the first day spilled can of PVC compound on new flooring, destroying it. Asked for a rag, but never mentioned the accident. Found out after they left. Owner said he would not send same employees again and that he would pay to replace floor. Reviewed the house and, after some discussion about what all we wanted (including a couple items not discussed previously), a new quote was drawn up with a total price of $5200. Paid additional $900 to meet the 50% up-front requirement to bring our amount paid to $2600. Owner came with his two daughters to continue work. He was very unprofessional. Did not work full days. Came late. Left early. Took long lunches. Called off several times. Made numerous trips to hardware store(s) for equipment and/or materials not on-hand that would take a minimum of a half hour, sometimes multiple in one day. Had to remove walk-in shower floor, surround, and glass door. Once reinstalled the door no longer would stay closed due to frame not being level. Also, drain leaked. Exhaust fan wiring needed to be moved and sealed from moisture exposure. Fan still not fully reinstalled and we are unable to turn it on. Several instances where we were told it would be safe to take showers only to find it still leaked. We asked that the bedroom ceiling on the floor below the shower be left until the end to ensure further leaks wouldn't damage it until all work complete. Request was ignored. He instead sent an employee to do the drywalling. She only tarped the bed in the room, leaving the rest uncovered. (Including the adjacent rooms that were not sealed off.) We bought additional plastic sheeting to at least close the room off for the second day. Ceiling hole was expanded to remove water damage and new drywall was installed haphazardly. Large gaps between panels were taped and mudded over. Overall work was shoddy. When we spoke to owner about our issues he claimed that we were "micromanaging" him. I asked that he verify that he was licensed, insured, and bonded. He claims he is, but did not provide any specifics and stated that by asking he felt threatened. He told us that he felt his only recourse was to "part ways". He believes the $2600 we paid up front would cover what he had already done, including the floor that was never replaced. He stated that he felt he could prove that he had earned the $2600, and that we could take him to court if we disagreed. Currently, our situation is: Shower plumbing still leaks Shower drain also leaks Shower floor not level The exhaust fan has no switch with which to operate it The wet-wall is still uncovered Shower door no longer stays closed and leaks as well Shower head is protruding at odd angle Pipes (PEX now) are installed poorly, with improper lengths and no support Floor still stained by PVC compound Downstairs ceiling looks bad - uneven panels, not painted or textured Ceiling fan no longer installed After a month of his work, we are actually worse off than when he started and out a large amount of money. Would not recommend.

I have trouble going up and down regular built stairs. Especially the steps in my garage. Each…read morestep is higher than the regulation distance between steps are supposed to be. My wife knows this construction company's owner. John and his partner came to our home and discussed options with us. They gave us a good written estimate. Then they came to our house and installed the custom made wood steps that were not hard at all for me to go up and down on. The stairs are very well built and are installed over the original stairs. The new stairs come with sturdy handrails, too. These steps were constructed and installed all in one day. Now I can get in and out of my house with ease!!! I would highly recommend Strassen Construction, LLC to anyone!!!

Our hot water heater was having many issues…read more We called Al and he was at the house in about 10 minutes and let us know what we needed. Him and his crew were out the next morning at 10 am to fix everything. Fantastic job

I had the pleasure of working with Stephen Powell and he helped me find the right furnace for my…read morehome. No pressure. Thanks Stephen. 8/4/2026 I received my new furnace and I have to say that Josh & John, the installers, were great. They were efficient and got the job done in record time. They did a fine job of cleaning before they left. I would highly recommend Raymond to anyone.

Raymond did a faulty job installing my water heater. We had a solder joint pop several gallons of…read morewater a minute was pouring all over our basement. Fortunately it was making so much noise and I happened to be home that not too much damage was cause. However I was concerned about a fire hazard as the gas burner was still going as the water left in the tank and it was starting to boil off and was sending steam all over the place. I called Raymond for immediate help as I needed to figure how to shut everything off When I called, rather than helping I was told someone would come in 4 or 5 hours. Even when I explained I needed immediate help to shut everything down and turn off the valves Raymond could not help and told me to call someone else. Fortunately I was able to find another Plummer who walked me through shutdown and I was able to save my basement from flooding. Later I called back to see if Raymond would come out and look at their faulty work and repair. Raymond said they would not come out. We had someone else fix up their mistakes. In the end we came out okay but it could have be a disaster and it is clear thar Raymond has no interest in standing behind their work. We had used them for all or heating, cooling and plumbing for over 10 years but never again. Beware of these guys and use someone else! Here are photos of their poor work!