Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

Medina City told me the loud noises I heard was from my pressure reducing valve and it needed…read morereplacing. I called for estimates and Steve called me back within 10 minutes. He asked for pictures, which I texted to him, and gave me an estimate that beat the 3 other estimates I had. He told me he could come out to replace the valve in about an hour. He made that deadline and replaced the valve and put in a pressure gauge. The work was done in about 30-40 minutes and he showed me how to use the pressure regulator and he cleaned everything up before he left.

From the owner: Nemec Remodeling and Plumbing is your local plumbing and remodeling specialist. We have been…read moreproviding honest, ultra-high quality services for over 30 years. When you think plumbing and remodeling, think Nemec. Referrals are our main source of business. Happy and satisfied customers recommend us to their friends and family all the time. We are proud of our reputation and we feel it has been earned. We are also happy that we can help you feel good knowing that you are working with a reputable company that stands behind its workmanship and services. We do same day service’s for those in unforeseen circumstances that require immediate attention to get you back to your normal day." Call Us Now, We Are Your Plumbing and Remodeling Solution

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

Long history with Luxury. They provide excellent service and really take preventative maintenance…read moreseriously. Sal - technician - very professional And personable. Takes preventative maintenance to new level. Saves on emergency calls. Paul owner/manager, very responsive and professional . Local business which really fosters customer loyalty.

This company does clean work. Prior to committing to service with them, please make sure that they…read moreassess your ductwork prior to installation to be sure that your new HVAC system is compliant with your existing ductwork. Also please be sure before they leave from every visit that all systems are in correct working order. If you feel something is wrong with your investment they have installed, call them and they will make it right.

Of course on a Friday afternoon while at work I learn the furnace is not working and after a flurry…read moreof calls and some miscommunication, they were able to route someone to me to come check the issue. Bad inducer motor. We had no heat. The tech I think his name was Matthew said he'd try and find the part on Saturday morning. I was skeptical because it was the weekend. I felt as if we'd be going with no heat for 2-3 days. Mind you it's January and less than 30 degrees outside. Lo and behold he texts me and says he found the part Saturday morning and then after that a little while I get another text that he was on the way to our house. Once he was there it took maybe 35 minutes to get everything up and running again. 24 hours with no heat in January in Ohio is not something I'd want to do again. Dealing with these guys again? Absolutely.

I was really impressed with Geisel for my plumbing emergency. They got someone out to me right…read moreaway. I got a text from them with the guys photo telling me when he was on the way. He also called me in route to give me his ETA. He was punctual and very professional. Hy plumbing issues proved to be more complicated than first thought. Their guy communicated each step and my options clearly to me thru the entire process. He worked hard and diligently to resolve my issue. When completed, he cleaned up the mess and reset the toilet like he was never there.

I would highly recommended this co. When I called it was not a appt clerk. It was the owner ,…read moreimagine that. Very refreshing to talk with a person that knows about plumbing and not just a person to make a appts. I had a kitchen leak under the sink. I knew where it was leaking but I am not a plumber. Boris and Mark (the gentleman that come out ) were very professional and very knowable. They did not try to upsell me and I feel they were very reasonable for what they did. I did go to them because of all the great reviews on Yelp and I can say they do stand by the reviews . I will use them again for any plumbing needs that I have . It is so refreshing to find a co that is dependable , reasonable and do what they say. If they say they are coming out , they come out. Not alot of people do that. I really feel like this co is a hidden gem. This co has all of the credentials but not the high price tickets. Dont get me wrong there in business to provide a great service without taking you for a ride. Thank you Boris and Mark!!

I needed a plumber to come out because my sink was completely clogged up. My kitchen sink was…read moredraining slowly and after trying one of my mother's home remedies let's just say it didn't work and got worse. After checking online and looking at all the reviews I gave them a call. They not only cleared my drain but saved me some money because he thought he was going to have to replace some pipes. Thank God he tried something and it worked. They also replaced my faucet, and I could not put my PUR water filtration system back on the faucet, so they came back over the next day free of charge and purchased an adapter and put it on for me. This company was great the technicians and the manager Borus. I would highly recommend this company. They are professional and are not like most companies that charge so much to do the job. I am completely satisfied. Thank you guys for all of your help I will be using their services again in the future.

Called them because my ac unit wasn't running properly. The son came & was very honest. I just had…read morea small part that needed replaced outside. Prices were reasonable. I am keeping them on hand for any other issues that arise.

Very professional, returned calls promptly, great communication. Overall service is something he…read moreand his son are known for. Did some minor plumbing work, but do have them do my AC/furance semi-annual system checks.

Mark and his son are awesome. They were quick to respond to my call and came to our house in no…read moretime. They were able to unclog our drain and give us info about our septic tank. Professional, prompt and very down to earth. Definitely will use them again for any plumbing needs.

From the owner: Active Rooter Plumbing Drain Cleaning LLC we provide Drain Cleaning Sewer Cleaning Plumbing Plumber…read moreServices High Pressure Sewer Jetting Services Video Camera Inspection Services Serving Elyria Ohio and Lorain County surrounding areas also Lorain Amherst Sheffield Lake Avon Avon Lake Lagrange Grafton Wellington Northridgevill Westlake North Omlsted Rocky River Lakewood Wakemen Birmingham Vermilion Sandusky Ere Huron Columbia Station