When I moved to Alaska from nj it took them 8 months to get my stuff to the final destination. I ended up with half of someone else's stuff and half of mine missing. Horrible company, shouldn't even be in business read more

My stuff was stolen from this company and than I was physically hit by one of their movers. Currently have filed a police report to find out the movers real name. Posts ads on Craigslist and extorts you to get your stuff back. I have recorded everything with the "business owner." Stay far away. read more

I would give this place 0 stars if I could. DO NOT BOOK YOUR MOVE WITH THEM. First of all, the original person my partner booked the service through completely lied to us about the timeline for when our belongings will arrive, so far we've been told 3 different things about how long it will take to get our things to our new place. I understand that delays can occur, but it's the dishonesty that is extremely troubling. This whole place has total scammer vibes. It's been one month since our belongings were picked up in LA. We haven't been able to get one single person on the phone for the last month, which is extremely troubling considering they have just about all of our worldly possessions. There are multiple numbers that have been provided to us and not one of them works. I'm actually convinced that I'm blocked on a few of the numbers. They are also extremely vague about pricing and what things will cost depending on the amount of space taken up. We still don't have our belongings, or any indication that the truck has left LA and is en route to us with our belongings. I feel bad for the actual movers that this company contracts with who likely have to bare the brunt of people's anger about their move. I've spent hours on hold with this company and only spoke to one extremely rude woman named Cheryl who lied about how many times she had spoken to me. read more

My experience was horrible. After an initial call with Ian Steele, who promised much but did not deliver any of the following: safe and sound pickup and timely delivery, no lost items, professional movers, masks, and a shuttle truck to pick up and drop off. The movers themselves broke the contents of several boxes. They even lost one despite everything supposedly being electronically tagged to prevent lost items. They delivered more than 3 weeks after the promised delivery date. Phoning and getting updates on my move was difficult with more than an hour wait time and little to no actual information on the delivery status. Terrible customer service. I could not recommend less. read more

All Pro Moving - The truck on delivery. - Movers Near Me - Hawthorne, New Jersey

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All Pro Moving (some company they subcontracted that rented a Budget cube truck) showed up with a full cube truck 14 hours after they said they were on their way. After a whopping 16 calls with All Pro customer service they eventually admitted they had no clue where the driver was and they couldn't get a hold of him. With my lease expiring, I had to switch movers day of and they still charged me. Please avoid this fraudulent company at all cost. We went with Rabbit Movers in Brooklyn and they were awesome... and somehow much cheaper even though we booked them same day! read more

My husband and I used these movers in July 2021 to move from Cleveland to the Chicagoland area. A broker company hired these movers. While these movers were boxing up our items and moving them, one of them smashed a hole in a door of our rental bathroom. No apology in person or over the phone. The movers also went into my bathroom and stole my wedding band and engagement ring. When I called asking if it had been moved, if maybe it fell or went down the drain, they claimed they hadn't seen it. I have filed claims, included police reports with descriptions and names of the movers. They're frauds and thieves. Never work with them. read more

Run. This is nothing like a legitimate moving company. Your stuff gets moved at a much higher cost, broken items, terrible communication, late, no masks. It's a really bad experience. Here's the scam. You get a fantastic low price from a sales person who says they will be your care specialist the entire move (you will never hear from or be able to reach this person again). They don't include many of your items in quote. In less than 24 hrs before the move a "quality control specialist" reviews your move and 'finds' all the things you mentioned that the quote didn't include. Your price goes up 2.5 times. Then, awful moving service. Never again. Go with a real national moving company. I've moved 7 or 8 times. Never a bad experience. With All Pro, ever step was awful. read more

These #&$*@% charged me $125 for use of their "moth eaten" blankets to cover my 14 pieces of bulky furniture. Then add $64 for the rolls of tape to secure those blankets. How about the $30 for tolls when I was told they were coming from the next town over....but they don't have a location there. And let's not forget a $50 surcharge for fuel, especially when fuel is included in the price!!! All I can say is these lying, cheating bastards should all die a miserable death !!!!!! read more

How can I start this... BUYER BEWARE DO NOT USE THIS COMPANY....this company will sub your job out and uses bait and switch tactics to get you to work with them. Their CONTRACTS ARE A LEGAL NIGHTMARE FOR YOU THE CONSUMER. I spoke with over 5 people at this company and they will not help you at all. They have the worst customer service skills I have ever encountered in my life. They are the biggest liars and lack human emotion and compassion. They will tell you one thing and do another. I was told to sue your company by one of your employees. Of which I contacted my attorney, and amazingly my stuff arrived shortly after he spoke with one of their team members. Your company subbed my job to another company that has one of the worst reputations online; they then subbed my job out another company...which was a rented Penske truck. These people will do anything to get your business; please please please have an attorney read over their contract if you ever consider working with them. ALL PRO DOES NOT DO YOUR MOVE; THEY SUB IT TO ANOTHER COMPANY; in fact, the Dispatcher at the company they subbed me out to told me that All-Pro Moving is a bait and switch at its finest and it's my fault I used them. They will get you to sign for a lower price than two days before your move jack up your rates making it impossible for you to find anyone. Someone spoke with my wife and tried to raise our price by almost $2,000 by putting in the wrong information incorrectly sized items. If you try to call and find out where your stuff is they will pass you along through a chain of useless customer service agents. Whichever one is free will answer then they don't let you speak and never follow up with you. DONT do what I did. This company is horrible. They will not get your stuff in a timely manner and their contract is an abomination for you the consumer. It gives you no protections whatsoever; They take a portion of the "Job" then sub it to someone who takes a portion of the "Job" and then they sub it out again to someone else. They have horrible cancelation policies and nothing they put into their contract helps you at all... even the delivery date does not help. I was told 4 days and to race them down there. TWENTY-ONE days later; hours on hold/speaking customer service/ and finally getting my lawyer involved did this actually help. I was told I would be compensated and NOTHING. TLDR: This company will take your money and leave you in a bind the people are unprofessional, and it's a complete bait and switch. Use a real moving company. All-Pro Moving and should be shut down... read more

All the bad reviews were correct. I was in a rush and had no time to find a new company, but wish that I did. Terrible company and customer service. The woman who schedules your appointment -Marisela- is super friendly and assuring during the scheduling process, and when she gives you the phony quote. I was quoted $520. Wound up being $1400. And I made sure I taped all my own stuff and wrapped it so that I could avoid the extra tape and wrapping charges I had heard of in previous bad reviews. They still managed to re-tape things unnecessarily, and then they charge extras to wrap items in their dirty blankets. The driver also added an extra $50 tax for no apparent reason. When I called to complain about that extra fee, they said they couldn't do anything about it. An of course I had already paid in cash, so nothing I could do at that point. Far from reasonable and fair. They shouldn't be allowed to continue operating a business with these deceptive practices. read more

All Pro Moving - Final receipt . More than $800 difference - Movers Near Me - Hawthorne, New Jersey

Scamers. Be aware. Trying to grab your deposit money. Talks nicely at first to get you innn, if you wait for 1-2 days you can see their real face read more

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This is a bait and switch SCAM. I wish everyone would read these comments before hiring these idiots. I wish my husband had read them before we got ripped off. They are in the process of moving our stuff RIGHT NOW and I couldn't even wait till they left, to warn people. Just like everyone else, we were quoted low (400) and when they arrived they charged us an extra 400 because they used their own BLANKETS and TAPE. That's right, break out your linens because using your own will save you hundreds of dollars. I'm sure they will find something else to charge you for, like having to wear their own shoes or wipe their own butts. All the tape and blankets in the world couldn't stop them from damaging our furniture. Beware of this horrible scam. read more

This was the worst experience. I'm so glad I listened to my gut at the last moment and decided not to go with them. Brandon has to be the most unprofessional person I've ever dealt with. He was very abrasive and called me from a different number when I didn't get back to him with an answer the time I originally said I would. I told him I got caught up with work and couldn't use my phone. I'm attaching some of the text messages he sent me to show how rude he is. Do not waste your time or money! read more

All Pro Moving - Texts from Brandon. So unprofessional. - Movers Near Me - Hawthorne, New Jersey

I called early September for a move that was happening late October. I tried calling to get an updated quote since we had more stuff than I originally planned for. I was told that two days prior to our move date, they would call for an itemized list, & not to worry having more is normal. That's good & all but I wanted an update on costs. When I got the call I was told it would be 1k over what I was originally quoted. We decided to rent a van instead since I couldn't afford that much more. That's on me, I should have pushed harder for an updated quote before the due date. I was told I would get a call the day before our move date to confirm pick up which did not happen. When I was contacted they said the truck broke down & were trying to find someone else that could move us. The day we had to start our trip our stuff was still there & I have to leave everything in the old house with no update to the landlord of when the room would be free. I didn't get an update for two days, but when they called told me someone would be there Saturday. My mother is handling everything on the CA end, I gave her the exact amount in cash that I confirmed multiple times with AllPro would be all they needed at the time of pick up. The moving company said I was over on my space, when I had taken more stuff off the list then my original quoted itinerary since we had an extra van & took more stuff with us. They said it would be 1k more to take what was left. Excuse me what?! I was still in the process of moving two vans across country & was going to cut my losses at that point. I asked him how much it would be to take the 2 beds & 2 dressers only, he told me it would still be $200 more each way for just those 4 things. While my mother was on the phone trying to work things out with AllPro, the moving guys left. I received no call from AllPro after they left trying to rectify the situation, or tell me there was someone else coming, or offer a refund. When I reached out, I was told I had cussed them out (my mother was very upset all my stuff was getting left behind in a rental and took it out on the moving guys, not okay, but not a reason to not call ME back and fix the situation). I asked to speak with someone about getting a refund since no one was calling me about rescheduling & our backs can't take sleeping on an air mattress for too long. The representative there was very rude & said that they had fulfilled their end of the contract & I refused service. Oh boy. I tried to explain to them that I never refused service. I explained the situation and let them know the moving company left while we were on the phone with AllPro trying to work everything out. Apparently that is still fulfilling their end of the contract. I was then told that I might be able to get a partial refund and someone from billing should be reaching out to me by the end of the day "hopefully". Well guess who still never got that call? I sought council, and they called the moving company that was sent. They told him they were doing AllPro a favor and knew they couldn't take everything I had for the amount I was quoted but took the job anyway. He said they didn't go to the state we were moving to and was going to outsource it to someone else. He was barely going to make anything off it so that's why he was trying to charge me so much. After this was explained to AllPro they still refused to give me a full refund. I was told they could try to get someone else to come deliver the stuff for the original amount quoted, but at this point I already had to replace most everything that was left. We were kept on hold for over an hour, transferred from person to person that said they couldn't do anything, but would turn around the next minute and say how it wasn't fair and were going to do something about it. The final result: they are trying to give me a partial refund that isn't half the amount of the deposit. The furniture I had to finance cost almost as much as the original move price. I'm now out the cost of the rental van, gas for an extra vehicle across country, new furniture, clothes, storage for the stuff still left in CA until I can sell it, and the deposit I'm not getting fully refunded from AllPro. In my opinion it's the least they can do at this point. I'm lucky enough that I had someone at the house that could take care of my stuff, & someone else to drive a second vehicle across country with me. If you don't have that option as a back up, save your money and rent a Uhaul or go with a broker that has a decent customer service department. With everything that went wrong I might have been happy with a partial refund had I been contacted in a timely manner, and not talked down to when I was trying to resolve the situation. I get with the wording they put in their contracts it's almost impossible to get a full refund unless I take the matter to court, so please beware before you sign anything. read more

TERRIBLE EXPERIENCE! Driver texted and confirmed date and time. then disappeared for days, not even dispatch could reach them, still have no idea where my things are. no one at company will help. read more

I wouldn't hire All Pro Moving Group again to rearrange my sock drawer. We hired All Pro Moving Group LLC to move our household furniture from Washington State to Canton Texas. We received a binding contract from All Pro Moving Group in the amount of $9,494.64. This was based on a meticulous itemized list conveyed to an All Pro Sales agent named James who calculated the CF required to move our belongings. Between phone, email and text, we spent approximately 2 hours working with James to calculate the necessary CF requirement. The itemized list was on the contract. In Washington, the driver showed up a day late which resulted in us having to pay our staff to stay an extra day. We were also charged $800 for ferry fees, when the ferry fees were actually only approximately 25 percent of that total. We were also charged for packing materials, when we provided all of the packing materials. Our staff packed and moved 80 percent of our content into the truck in Washington. Out of the total itemized list on the printed contract provided by James of All Pro, who calculated the necessary CF, we were only able to load about 30 percent of the total items that he calculated, as he greatly miss calculated the CF. We then were charged for 1520 CF instead of the 1171 CF that James had quoted us. We had to donate the balance of furniture to Habitat for Humanity, as our house was on an Island, and there was nowhere else the furniture could be stored or moved. New owners were moving in. Value of donation was $10,000. From day one after we agreed to the contract, and paid our deposit, All Pro Moving Group was completely unresponsive, and impossible to communicate with. Phone numbers that went nowhere, voicemails not returned, voicemail boxes that were full, as well as absolutely no responses to our emails. The only way we could reach anyone was if to pretend we were a new customer and call the sales quote phone number listed on their website. We also asked repeatedly that the movers arrive AFTER the 21st of October in Texas. Furniture arrived a day too early in Texas. We had to make special arrangements to meet the movers a day early, and then they arrived several hours late, and due to this, did not re assemble the furniture per our contract. The third party movers also would not deliver our furniture at the destination unless we paid them an extra $3,28.78 (cash or money order only). This company has also changed their company name numerous times. Terrible experience. read more

I can't seem to find the zero star option. Therefore I'm stuck giving these complete extortion artists a one star. They get your belongings on their vehicles and they hold them until you pay them additional funds. It's a complete scam. Do not use these guys Under any circumstances whatsoever. Search for their address to be sure you do not use them under one of their other many names: Extortion movers of America 199 Goffle Road Hawthorne, NJ 07506 I would only recommend these guys to anyone who is interested in being extorted. read more

This mover gave a "binding" quote. I provided them video of all that was to be moved and they said they would likely come in below the quoted price, but were high...just in case. The movers showed up a day late then said it would be $500 more than the quote - at each end (cash or cashier check only). Delivery was supposed to be 7-10 business days, but now it's a month later and it's still not here. The mover called yesterday and requested a 9am delivery this morning (kind of sudden, but okay) they didn't show and then called and said they'd be later, about 1pm. Now it's 7pm and they are saying tomorrow, but won't promise anything. I fully anticipate them asking for more money (it keeps going up). Do not use this moving company. They are unethical, will lie to your face repeatedly, likely criminal, and you may never see your things again. Sept 2021 read more

Don't trust them or All Pro moving co. Or any one of their sister companies. I had services done by All Pro Moving Co (apparently) and then someone from one of their sister moving companies just calls me to ask me to remove my review after I spoke to a different rep from the company earlier this week who told me they were all sister companies and they can pull up all the same info....all sounds like a scam to me. They didnt take half of what was promised on the quote, over charged me for cardboard and shrink wrap even though all their paperwork says packing materials are free. WOW I could go on. Even one of their general managers mocked me and told me to "go have fun writing away" when I said I would make a negative review. Horrible company, all of them. read more

Do not use this moving company if is the last one on earth. I paid nearly twice their estimate because they love to jack up the price based on "consumable items". They also promised not to charge for a second-floor move, but they tacked on over $ 200.00 for a second floor. They also use the rattiest blankets I have every seen in my life. You would think that at $ 4.00 per blanket they would buy new ones at least every 10 years. I've seen much better blankets used by the homeless in NYC than the blankets they use. I counted 21 holes in one of them. Jeez! Also, the driver was one of the most arrogant A-holes I have ever met in my life. I didn't appreciate him smoking like a chimney inside the truck all over my furniture, and I called him out on it. He copped an attitude and said that the truck belonged to him, and if I was paying his taxes then I could tell him where he could smoke. Basically, his attitude was "screw you, I will smoke anywhere I damn well please". I was so appalled that I spoke to his supervisor who said that the company policy forbids smoking anywhere near the customer's furniture. I can't remember ever having been so disrespected as a customer by any company I have done business with, as I was with this company. They have zero respect for the customer, they use old crappy worn out supplies, and they treat you like crap. If you want to be price gouged and treated like a piece of excrement, then go ahead and hire these guys. I cannot recommend anything about them except that the Hispanic guys were hard working and efficient. I recommend that you take your money and spend it more wisely somewhere else, so you don't get disrespected and ripped off!!! read more

SAVE YOURSELF THE STRESS AND CHOOSE A DIFFERENT VAN LINE! Joann was my point of contact. +1 (516) 447-0577. Immediately after signing the agreement, I knew I had made a bad decision. She became super rude and snappy. She won't answer questions and constantly over talks me. She claims to always be honest but here's a list of her lies: Lie #1: I told them my employer was paying for the move and the carrier that I chose is the carrier that has to pick me up. Joann assured me that All-Pro was a national carrier and would handle the move. Western is here packing my stuff, not All-Pro. Typical bait and switch scam. Lie #2: I requested to pay by weight. I even said it was required by employer. I think weight is better bc it's easily measured. Joann sent a new agreement that said they would charge me $0.47 per pound but I'm actually getting charged by cubic feet. Lie #3: I put my info in a system to solicit movers. I found out that a few of the high quotes from other companies were sent by Joann. Apparently they operate under other business names and Joann sent me super expensive quotes from the other businesses that makes their quote look reasonable. Lie #4: Joann said they charge in thirds. 1/3 of the estimate is to be paid as a deposit. 1/3 at the time of pickup. 1/3 at the time of delivery. The first payment I made a few days ago by phone. When the movers got here, they provided a new estimate that was double the amount of the original estimate and required me to pay 70% of their new estimate! Lie #5: I was confirmed for a pickup of yesterday from 10-12pm. At 1pm someone called to cancel. I wasted my whole day waiting for them. If I would have cancelled on them, they would have charged me a cancellation fee. When I called Joann about this, she gave me some excuses about Covid. No apology even offered. If I could have given 0 stars I would have. DO NOT USE THIS COMPANY. THEY ARE SCAMMERS! read more

My 450 estimate turned into a 1100 move. Do not use them the estimates look low but they get you in the end when it's to late to back out they do not accept credit cards so I had to run to the bank before the would unload the truck its 2019 people take credit cards already !! Be upfront with your packing fees. What ever they estimate multiple it by 2.5 that's more like what your looking at. read more

I would absolutely steer clear from this company..they knowingly stole $1,000 from our family! They made a mathematical error- it costed us money we could not afford to lose. Of you are looking for an honest and good moving company, look elsewhere. I will spare you detail, but I would never recommend an unprofessional company like All Pro Moving Group. They could not have caused more devastation to our family at this point in time. read more

If I could go lower that 0 I would. Do not use this company. The sad thing about this company is they aren't horrible movers. They are however horrible, disgusting, deceiving liars for businessmen though. And I do feel as though the movers have been trained to move the way they do as a result which I can explain later. To start, I had a conversation with Alea On the phone where I gave her the inventory of what we plan to move. She came back and gave us a quote that included $75 For supplies needed to move. Our final bill came out to $350 in supplies. Once again I told her EXACTLY what we needed to move and she quoted me $75. She also did not tell me what the movers would have needed so I could try to find a cheaper rate for the supplies beforehand. $350 in SUPPLIES to move a two bedroom apartment 25 miles away. Mind you the supplies included 22 rolls of tape and multiple blankets that they own and use for every move. As I mentioned before as a result of the shady business practices they use, their movers were frivolously running through rolls of tape for items that did not need to be taped. For instance Our ironing board did not need to be taped. We did not need the tape enclosure for all bolts and screws to be stored. Alea quoted us at 545. The over move was double that price. Over the phone she was purposely misleading when she told us the 75 will cover the supplies. It is a shame that companies like this have to exist with people like this. Do not use this company. read more

All Pro Moving - This tape was used to store bolts and screws which for some reason was apparently better than using the plastic baggies we already owned. - Movers Near Me - Hawthorne, New Jersey

So I have slightly mixed feelings about this company. But they're getting one star because over all their service is terrible. Firstly the woman I spoke with on the phone advised me of how much my move would cost. I let her know the price point I couldn't go over. She stated that was fine, and managed to make it so my quote was just under that. Next the guys who move everything showed up on time. They were super nice, and got everything done quickly. Now, this is where I first got irritated. When they first got to my house I was advised that we needed to go through pricing. Why would I need to go through pricing when I already went through it with the lady on the phone? I was ready to kick them out of my house and not go through with the rest of the move. Dude advised me my quote was incorrect and that they couldn't take 2 of my items. Insert major eye roll. I expected that. So after me yelling at them to get out, they agreed to take everything but our freezer. They didn't take our little kegorator like they were supposed to. Great. Next we were told our stuff would get to us within the next few days. Wrong. It takes them a minimum of a week to get it to you is what I was told by a rep over the phone. After b****ing him out about that, and giving them a bad review on Google they got my stuff to me the next day. The guys who delivered were super nice and helpful with other things we needed to do around the house. Now to some more of the negative: A box full of our dishes was lost. These were expensive dishware that we had to pay a lot of money to replace. A box full of extra refrigerator parts was missing. We also have to pay a lot of money to replace that as well. Obviously I signed the paperwork stating everything was there. I didn't realize we had two boxes of refrigerator parts (only one was written on the paperwork). The dishes box, I thought we had. After emptying every box I quickly realized we didn't. I called and the rep told me they would send me a form to my email to complete regarding all of this. Of course, after I advised him this stuff is expensive, he ignored any other phone call I made or email I sent. Bottom line? Don't go with these waste of money companies. Other places charge more because they are actually legit. read more

Simply excellent. I moved from NYC to Atlantic City. Angela on the quotes team came by and gave me a fair custom quote and answered my many questions. I chose to go with a flat rate quote which included packing and unpacking, called the "White Glove Service". The crew came exactly when they said they would. My things arrived at the beginning of the window and were expertly unpacked. They even put my glasses and plates up on shelves to make things more manageable. I can't praise All Pro Moving enough, and would suggest their good pricing on a flat rate move. There was absolutely nothing stressful or surprising about my experience - Everything was better than expected, fair, clean, easy. Their service is impeccable, and they even called me after to ensure I was satisfied. EXCELLENT in every way. read more

Horrible experience!! I was quoted a price for moving just furniture no boxes for a 1 bedroom home which consisted a bed, 2 dressers, 1 couch, 1 loveseat, a small entertainment center, and a table With 4 chairs. They quoted me a little over $500 not including tax. Mind you this was a 6 mile move. Well they came and were loaded in under an hour (that should give you an idea of how small this move was). They then proceeded to leave behind all of their garbage at the old place. Then they arrive at the new place and tell me that the bill is $1040 cash or certified check and stated that they would not unload anything until they have the money in their hands! They demanded more than double the quote. Then to top it all off they dumped someone's couch that they had on their truck in front of the dumpster at my new place. Garbage men will not take that and they know it. They haven't returned any of mine or my spouses calls or emails. Do not do business with these scumbags. You will be sorry you did. I have reported them to the BBB and will leave this review on every site they have reviews on and can hopefully save someone the anguish that we were put through. I see nothing has changed with this POS company... I thought you'd all like to know that the got hit with a warning for false advertising recently and I believe that eventually they will get what's coming to them. Scumbags for sure read more

All Pro Moving - Story from the patch - Movers Near Me - Hawthorne, New Jersey

I would not recommend this company to anyone. Do not be stupid like me, do your research and read all the reviews. I called this company thinking it was a legitimate moving company-it's not, its a broker who connects you with moving companies that are subpar and a complete scam (that review was left elsewhere). I called and went over an inventory, it was just an estimate off the top of my head. The price quote was reasonable so I booked them. I called a couple of days later to update my inventory and was told they would call a couple of days prior to the pick up to go over inventory. I received a call a week later to go over the inventory and the price doubled which made sense to me because I had added quite a few items. Fast forward to pick up day, the movers they hired for us showed up an hour later than their four hour window. The truck was loaded and the final quote was twice what the second quote was...too bad we can't do anything about that now because everything is loaded. This company and the moving companies they connect you with are so sketchy and a complete scam. Do NOT book them! But hey, at least we got our stuff back (I was worried for a few weeks we weren't going to). read more

I had a emergency move. I had to move within 10 days. I hired allpro moving to pack my apt and ship and store. They missed the move date, missed the rescheduled move date. Packed up the apt 2 weeks late. Filled boxes with literal trash for the sole reason to charge me more. Shipped empty boxes to charge me more. Broke or ruined a vintage leather couch, a glass desk, many small fragile collectable pieces, a dresser and many other items. Too many to name. When they tried to deliver, 3 weeks late, they doubled the charge and refused to drop off before their doubled bill was paid in full. Once I started unpacking I discovered that my cherished possessions were either lost or stolen and the company had no care. Refused to even pick up the phone or reply to an email. Worst company ever. If you have a choice of hiring this company or just burning all your belonging, just burn your stuff and save the moving cost. read more

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We booked a move through this company on 20 May 2021. We cancelled this move on 22 May 2021 when we found out the military would not reimburse the full amount of the move. The company's cancelation policy, states there is a 15% penalty for canceling within 72 hrs of booking. We met the 72 hr deadline but the company is saying we didn't meet the 7 business cancelation policy deadline before the pickup date. They are claiming there were only 6 business days from the date we booked to the day we cancelled. According to their email traffic, they work Saturdays but they're saying Saturday is not a business day. In doing so, they change the business days from 8 days to 6. I explained my scenario to the company and they offered to return 30% of my deposit, not the full amount minus the 15% penalty. I was even contacted by the rep, Lisa, on Sat the 30th of May. She said she would contact me on Monday, the 31st and she has not contacted me and will not answer calls. This company will steal money from you and will ignore calls when you need assistance. read more

I am giving them one star because there is no worse option. They don't deserve even a 1/4 of a star.If you not convinced by the previous reviews that you have to avoid this horrible company, I hope that my experience which is the worst of the worse will convince you to reconsider your decision. They charged me for the whole fees i.e. Deposit+ first payment+sencond payment two months prior to setting up a pickup date(Which is absolutely illegal to charge the customer for the whole amount). They offered one pickup time and then they stopped responding to my messages. Unfortunately, I was not residing at the pickup location and spent +$600 to be there for the pick up during the two days pick up window. They offered one pick up time only and after I told them it is not possible for me, they stopped the communication. I made over 20 attempts(texts, messages, phone calls, emails) to reach out to them and they totally ignored me. Then, a very rude agent called me on Sunday morning. She was yelling at me from the bottom of her lungs and interrupted me constantly and called me a liar many many times.In the end, she told me that they will not reimburse my +$1650, they will not pay for damages they caused and they will not schedule a new pick up!! This is a textbook "Burglary"! A couple of days ago they reached out to me and offered $150!!!!!! Unbelievable! These are some of the facts you should know about the company 1. This is not a moving company, this is a broker company that hooks up customers and moving companies. 2. They make you sign a contract that enables them to brush off all of their legal responsibilities towards your move. Here is what you will find in your contract: " ALL PRO MOVING CO does not guarantee any pick-up or delivery dates, under any circumstances." also, "ALL PRO MOVING CO is not responsible for loss or damage incurred by unavoidable delays." 3. Also, As the actual moving company picks up your belongings, the actual moving company will make you sign a side contract that might add +500 dollars to your moving fees. 4. In your contract, it is said that they give you a 24-hour customer service but later you will receive an Email about the actual hours of customer service. During after-hours some people(that have absolutely no idea what your message is about) get your message and give it to the office. In the office, they respond to whatever they please. If you have a complaint they will never contact you. That is why all my attempts to reach out to them have failed. This has happened to me even during normal business hours. 5. They will connect you with the worst moving companies ever. 6. Check their US dot number and you will see that their actual business name is not All pro moving group. 6. My actual contract is a binding contract and I have a binding contract i.e." The customer has elected a "binding" price. The total cost will not exceed the estimated amount;" which means that the total cost should not exceed expressed cost in the contract but in the end, they will add some clause that will leave the door for extra charges at the time of the delivery. 7. They don't give you a delivery date. They will not respond to your messages/phone calls therefore, you are in the dark until they decide to ship your stuff. 8. You as a customer don't mean ANYTHING to them. They don't answer your calls, they don't take any responsibility for damages, complaints, and hire random movers to move your belonging. Your stuff will be picked by one company and will be delivered by another one.(What you read in the previous review is very true and has happened to me as well. Notice that I have scheduled two moves in one week with them. one got through with a lot of pain and stress and you just read about the other one. If they treat a customer who has scheduled two moves with them like this, you can imagine what is happening to other people ) At this moment, I have moved to a new town and trying to settle down and start a new stressful job. In addition, I have to pay a lot of money to replace the items that did not move from Missouri. On top of that, I am spending a lot of time to write petitions, complaints, and seek legal solutions. YOU DON'T NEED THIS MUCH PAIN WHEN YOU ARE AT A CRITICAL START IN YOUR LIFE.BEWARE!!!!!!, AVOID THEM. THE Read more at: https://www.mymovingreviews.com/write-a-review/step- read more

Besides Joann being super nice and hooking me in from the beginning, the rest of my experience was a nightmare. This was my first cross-state move and I went withAll Pro, who brokered out Unique Vanlines to haul, store and then deliver my belongings. My estimate ending up going up, when I went over my final count with Cameron, but that's ok, I knew I had more than what I had though. But when the driver came, he rushed me through the paperwork and charged me $2000 more than what I was quoted, because I had gone over my "article count". Which is total BS since it shouldn't be about # of packages but by weight. When I called later to dispute this, Cameron said he would look into it and that it didnt make sense, but he never got back to me. To this day, he's never returned a text or call. Once Unique had my stuff, my life got worse. I won't even go into the scheduling of the delivery, which was mismanaged (they tried to come before the delivery date/before I had access to my new home) and delayed, but my things arrived damaged. Boxes were totally crushed, and upside down. Plastic bins were also crushed, which takes a lot of pressure! A good deal of my breakables were in fact broken, although I had packed them well. It was as if all the fragile boxes were put on the bottom of all the heavy items, and just crushed. A wardrobe box was crushed down to medium box size. Also, even though they wrapped my grandmother's handpainted desk, so knew what they were dealing with, they broke a leg off. They rush you through all the paperwork and then, when it ends up costing 2K more than estimated, they say "well you signed this!" so have to pay. It's totally horrible customer service. Plus, they only insure $.60 per lb, which again, I was rushed through the paperwork so did not know to read the fine print. So if you have $1000 vase that weights 2 lbs and they crush it, they only give you $1.20. It's total insanity. So they value your things by weight but they charge you per article, no matter the weight. I would never recommend this company. it's backwards and not logical. If I could go back and do this over, I would rent some sort of pod, fill it myself, so that I know how it will be handled and stored. They do not care one single bit about your belongings, only making money. This was already such a stressful move, total life change, and they made it 100 times more stressful and horrible. All-pro was no help and unique was unique all right, in that they destroyed my property and now only want to give me about $20 back. I have multiple friends moving this spring and I am telling them all to NOT use either of these companies, if they care about their stress levels and belongings. read more

All Pro gave me an estimate of $375 and requested a bank check which I obtained. They were advised of the delivery location and what items were to be moved. At the move the foreman added an additional $262 for tape $25, elevat or fee, tolls, mileage. He insisted I get cash from ATM. Literally highway robbery. Do not use them. I could not find the compassion to tip the 2 men who did all the work and probably earn next to nothing as they spoke no English. read more

Perhaps it was a blessing in disguise that at the last minute I had to find other movers. I booked with Lisa for a weekend in October. I was able to start my new job sooner than expected and asked if it was possible to change my moving date to a week earlier. I was told "no problem. I'll move this for you to the same time." I had never actually been given a time, so I inquired and was told 8-10 am. This was three weeks before the scheduled move, so plenty of notice. I emailed Tuesday before my Saturday move and was again told that it was confirmed and the "confirmation department" (really?) would call me again the day before. They call on Friday and tell me 3-5pm. There's a huge difference between 8 am and 5pm. When I say that's not possible, I was told 8-10am and I need to move early in the day, they tell me I "wasn't even on the schedule for this week." Which means that Lisa, despite confirming TWICE that my move was changed, never actually changed it and made up a time. I was then told (the day beforehand!) that they could only do the move between 3-5pm. When I said that's unacceptable, that I have an email chain stating that I was booked for tomorrow morning, I was given a lame story about them being short-staffed, as though that's my fault. I was then told there would be a cancellation fee if I canceled. No apology for them clearly screwing up, no customer service whatsoever. Gone was the pleasant tone of Lisa's first call. OH HELL NO. I pitched a fit and said to keep me on the schedule but if I could find someone else I would be canceling and would not be paying any fee. I'm a teacher and don't have time during the day to make phone calls to movers the day before a move. Luckily my mom called around, and also called Lisa. When my mom said she'd slam them on social media for the TERRIBLE customer service, she was told "if the owner hears that, he'll just cancel your reservation." Which he later did. So let me get this straight, you make scheduling mistakes, then don't admit them despite email evidence of your mistakes, then threaten your customer for criticizing you and throw a hissy fit like a child and cancel their reservation? I wish I could give them less than 1 star. BEWARE. read more

1st off I should've did my research this company has an F RATING ON BBB !!!!!!!! Worst company I've EVER dealt with moving out of state . They ask for a huge Deposit , they do NOT call after they get your money . You will not be given updates . Their customer service closes at 5pm and they state they have 24hr customer service transferring you to some weirdo virtual human that has no answers for you what so ever . This company is VERY unprofessional they wasted a whole weeks worth of my time. I never received ANY courtesy calls to confirm booking and inform me of drivers time frame I spent over 2 hours on hold... just to speak to someone about my drivers eta because no one ever called after taking my money. It is now weekend and because of this company I will not make it to my family for thanksgiving. You guys should be shut down . Your business is profiting off scamming and robbing people with no service provided . My card is now being held 983$ and no one has reimbursed me for services NEVER rendered . Not even a courtesy call. DO NOT WASTE your time find someone more responsible and reputable. This company is trash read more

DO NOT GO WITH THESE MOVERS - SCAM and CROOKS! I am giving 1 star only because I have to rate something and the actual 3 movers that came were nice, efficient and the only 'pros' there. 1. They did not explain when we called them about additional fees that would be charged on. We had explicitly told them that we were going to pay only the amount stated no more no less. 2. When they loaded up all our items, we were told that we would have to pay in cash before they unload the truck - essentially holding our items as hostage. This was never explained - we had to stop by an ATM because of this - a total inconvenience and defeats the purpose. 3. They charged us for STAIRS, packing materials that were DIRTY and clearly been WORN AND TORN, and the most infuriating thing - TOLLS -- tolls for the guys to come out to our place and tolls for the guys to go back to their office -- AS IF IT ISN'T ENOUGH THAT WE"RE PAYING AN EXTRA HOUR FOR THE GUYS TO GET BACK TO THEIR OFFICE!! Not only that, they had an office in the same town that we lived in -- told us over the phone the truck was coming from a different, farther office! It's all a SCAM! 4. When we tried to reach the office and the manager/owner of the company - the office just tried to pacify us and ignored our request to speak with the owner (who also was the manager). When we finally got through to the manager - we had initially inquired with him so we had his number - he was RUDE and YELLED at us about the pricing. Considering he was the person we spoke with at the very beginning - it was his responsibility to tell us about all these costs. We would have definitely thought through whether to move ahead with this company and definitely reconsidered. 5. In the end, we ended up paying significantly more than what we had set to budget for moving - it's a dirty practice and considering it's all cash and you're paying ridiculous amounts for fees, etc - OVERALL VERY SHADY PRACTICE. Save yourself the stress and save your wallet -- DO NOT GO WITH THESE GUYS! read more

DON'T USE THIS COMPANY. Truly a bait and switch. I was out of town when the moving occurred. This company took advantage of the situation. They doubled the quoted price when they arrived to my wife. They held the furniture in the truck until they were paid. Promised to return and finish, but never did. I was left with a full house of unmoved furniture. I spoke with the owner/manager, John states he a "lawyer". I have no idea what he was say by telling me this. I gather his energy is to defend terrible, horrible service instead of giving better customer service. A total RIP OFF. USE THIS COMPANY AT YOUR OWN PERIL . read more

This has been the WORST experience I've ever had with a business. I needed to move from Northern VA to Chicago IL for a project. I signed a contract on Dec.13. I repeatedly mentioned that I needed delivery on or before Dec. 23 I also mentioned that my building has strict moving rules. We have to reserve an elevator and schedule the move at least 72 hours ahead or they would charge a fee and could refuse to accommodate the move. They said though she couldn't guarantee a delivery date as that was against regulations but most moves took 5-7 business days and this definitely would not be a problem. Per my quote I paid a $598 deposit to All Pro and was supposed to pay $420 on pick up and another $420 on delivery. My things were picked up Dec.18th I was told I was going to receive a call the night before pickup so I could prepare. I did not. I received a call from the driver when he was 30 minutes away from the storage unit. The pickup and drop off prices went up to $463 each. I said fine and tipped them $100 to get my stuff there safe and on time. The company who actually had my goods was MIRIT Great American. I reached out to them and got a call back on Dec.19. They were shocked to hear I needed my things by the 23rd. For the next two and a half weeks I emailed, text messaged, and called trying to get an ETA on the move and to make sure the movers knew about my building requirements. I talked to countless people and they all said it would be fine. On Jan 15 almost a month from the pickup date I received a call around 5:30 saying they were going to make the delivery the next morning. I said that's impossible because as I've said in all my emails, calls, and texts my building has rules and I need to reserve the elevator as well as register the move. he said he would call base and figure it out, he may have to do it at the end of the route or they would have to drop it off to another company or something. The next day I get a call bunch of calls from them around noon. I call back and he tells me he is 30 minutes away and asks where I want him to put my stuff. I was confused as we just spoke about this was not possible last night. We were both very clear and at no time did he declare his intent to just try and make the delivery anyway. As the conversation progressed it got progressively more rude until a friend that was with me decided to start recording because she was shocked at his tone and behavior. Finally he said I had 20 minutes to figure out or he would leave my stuff on the floor in my lobby or on the curb. In a panic I called my building and begged them to facilitate this delivery as I did not want my things thrown away or stolen. They agreed as long as I paid the $600 unscheduled move in fee. The driver then told me I had to pay the balance first electronically as I was not in town. I refused as I could not verify my furniture was actually there or undamaged. I told him I would transfer the balance the next day when I got back into town. He refused and said he was going to put my things in storage at MY expense. For the next couple days I call and email trying to get an update on the status of my move and a location of my things. Finally I get a call back and they basically tell me if I have to pay an additional $1200 to get my things delivered. At this point I'm done. I despise being taken advantage of and luckily I come from a family of lawyers who hate when businesses hide shady practices behind a contract. I retained legal counsel and they plan to file complaints with the DOT, BBB, Federal Motor Carrier Safety Admin, and ASMA. They are requesting my contract from both companies and plan to pursue it as they believe I have a case under Chicago regulations and statutes. All I can say is SAVE YOURSELF. I would have been much better off just selling or donating all my things to Salvation Army. 1000% a better use of time and money. read more

Classic bait and switch. We told them exactly what we were moving and where we were going. They refused to take bagged linens unless they were boxed in wardrobe boxes - that cost about $200 in time and materials. The move cost twice the amount quoted and get this - they wont unload the truck until you pay them in cash so you can't dispute any charges. Buyer beware! read more

I received an estimate from this company for my move. it was super cheap and my friends and family were all very shocked at the price. They keep advising me to check them out so that I didn't have any regrets later. Since my moving date is getting closer, I decided to read the reviews for this company and boy was I shocked at what I was reading. I didn't look at reviews when I first got the estimate from them because I thought, this is something I can do later. I am glad I listened to my friends and family and read the reviews today, especially that they asked me for my credit card for the day of the move when they quoted the estimate. Honestly, every single review I read was negative. So I decided to call and asked if there is anything I need to make sure this doesn't go through with the move, only because I want to make sure there is nothing scheduled. I was asked by Marisela for the day of the move/reference # and then she put me on hold. She got another woman on the phone who quite frankly was not professional at all. In fact, she refuse to give me her name. She asked me if I got another mover. I actually told her no, only because I was afraid after reading all these negative reviews that they can charge my credit card for something since they have my credit card number on file. I was really going to tell her that I didn't want to use them because of all the negative reviews I have read on here. She was so rude and just hung up on me. Didn't even say thank you for calling or anything. I am really glad I read the reviews and now I need to cancel that card. I don't want anything neg coming back from this company. You just never know. Good luck to everyone who decide to use them. read more