I have been going here for years. Not anymore.I called and left a message to schedule an…read moreappointment and no one called back. I finally got a hold of the owner on the phone and dropped my car off. Never called me to tell me what's going on with the car. Never answers the phone or returns messages. Kept the car over the weekend with no phone call. I will not be using them anymore.

Absolutely the best mechanics in the area. Have always had respectful, helpful and honest service…read more Glad to have found them over 10 years ago and will recommend to everyone!

So great! Honest, trustworthy. Will continue to work with them! We bring our trucks and car…read morethere and they always do an amazing job at a very good value.

The best car mechanic in town! Stop going to the dealership immediately! We've been taking our…read morevehicles to Kyles for years! We just bought tires for all of our cars and their prices were very competitive to online suppliers. I would highly recommend them to everyone.

J's is absolutely the best!!! The quality, value and service can't be beat!!!!…read more You won't be disappointed....Thank you J's

Great Service, my first time there and I will go there from now on. Dont rip you off like other…read moreplaces in oxford ma. TY , Marsha H

They are wonderful and do such good work. I've been times with different. I just got my Hyundai…read moreback from when somebody hit me and it's absolutely beautiful again.

This is the most unprofessional garage ever dealt with they have no respect for people who only…read morehave one car they have my car for over three weeks and still haven't worked on it

I had a great experience buying a car at Matt's Auto Mall. I got a fair price, a smooth process…read more Matt is a down to earth and genuinely kind person. I will go back next time I need a car.

No stars , truck we bought in March 2025 has failed to pass inspection since. He is the servicer…read morefor the warranty we were made to buy and now won't actually fix truck. Made my family sign a paper ( with my initials ) when no one was authorized to on my behalf. All bad reviews get taken down by Matt , his dealership is labeled as mixed reputation on another site. Some people say they had no problems others have story similar to ours.

I just moved to the state. My truck had a head gasket issue. They could have charged me a lot to…read morefix but instead they were honest and told me the deal. Also waived the fee for diagnosis! I have been back twice for other cars and will continue to go there for a long time (at 60 not sure how long that is ). As honest as they come here! Do not hesitate to use this place!

Bob went out of his way to fix our truck the oil sending unit went out he fixed it and the next day…read moreit was doing the same thing he took us right in the next day put a new unit in and did it all free of charge .. great service he has our loyalty now forever. Bob & Lisa Potenti

Had my car towed there by AAA. Steve was the person i spoke to. He was quite pleasant,…read moreinformative and helped get the job done the same day. He kept me informed bia phone calls. The issue (broken axle) was diagnosed and repaired. I think the price was very reasonable. Would not hesitate to bring any of our vehicles there in the future.

Alternator & Starter replaced, great communication throughout the day my car was there, they…read morenoticed a belt that needed replacing, no problem. I went through a laundry list of next visit projects, nice job, NEW customer.

Buying a used car can be stressful. You expect to be taken advantage of. Even with a 30-day…read morewarranty, you expect to be stuck with whatever problems the car might have, because those warranties never cover the thing that goes wrong. And they're used cars, so of course there will be problems. That's just the way it is, right? Not this time. On my way home from buying a Nissan Juke at MetroWest Auto Sales, I hit stop-and-go traffic, and the car stalled. Repeatedly. It had to be put in park in order to restart, so it was scary, being at risk of getting rear-ended. This wasn't the sort of problem that would have caused the car to fail inspection, but it was dangerous, and it needed to be fixed. I figured it was my car now, and my problem. But MetroWest actually sent someone to my house, over an hour away, to pick up the car. They tried SO HARD to fix the problem. Two mechanics failed, so they took it to $$$ Nissan. I cannot imagine how much money they spent trying to diagnose and fix that darn car. I know they lost money. Lots of money. When Nissan couldn't fix it, they offered me a choice - a full refund (including registration/title fees), or I could put the purchase price toward another car. I wanted a small AWD/4WD vehicle, so I bought a sporty little Mazda CX 3. MetroWest took care of registration and all fees, even insisted on refunding the Pay-by-plate fees incurred during test drives. The Mazda had a minor issue with the windshield washer, and I simultaneously had a family emergency in Florida. So when I took the car back to get the washer fixed, they DROVE ME TO THE AIRPORT and stored the car until I got back. I cannot say enough about the fantastic people behind MetroWest Auto Sales. You can shop here with complete confidence. If the car has an existing problem, they will absolutely have your back.

Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.