Robert was absolutely wonderful Mind you this was using…read moretripple A but he stayed and assisted while I pulled my car apart to get the the wire that snapped to get my keys out of the trunk !! Because they are not insured to take anything apart I was determined to not be stuck w my keys locked into my trunk as the back seats clearly do not pull down Regardless he is a wonderful human being for telling me what to do while he waited to make sure it worked ! Thank you again :)

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

predatory towing service that targets broke college kids. If you see an Ernie's towing sign, don't…read moretake a chance. they will tow you and they will charge you 200-350 dollars to get your car back.

Ernie's Towing is an absolute nightmare. They towed my car while I was parked with my hazards on…read morefor a few minutes at the townhouses, dropping off a meal to a grieving friend who had just lost a loved one. When I went to retrieve my car, I had to spend money I had set aside for groceries just to get it back so I could make it to work. To make matters worse, my car had noticeable scratches and damage caused during the towing. When I brought it up, they were rude and completely dismissive. Their actions are predatory and deceitful, preying on people in vulnerable situations. Avoid them at all costs.

The first guy that helped me when I needed my Tesla towed was kind and patient and very helpful and…read morevery careful. The second time they came when my Tesla broke down again after I just purchased it. It was a used one. He was inexperienced and he left grease marks on the inside of the car and I got a little impatient with him, but all in all I like ernies towing.

I was quoted $150 an hour on the phone The job was to remove my car off my grass on to the…read moredriveway. Basically move my car 30 feet from the snow which took less than 5 minutes. I was then told this was going to be well over $200. I told the driver my quote and he said that it would not be that low. He agreed to make it just under $200. Little things tell a lot about the company. I feel completely misled and price gouged. The first time using your service. Also the woman picked up the phone was not pleasant and like she was doing a favor speaking with me. I will not be using your service again.

I didnt have the best experience there. Some of the staff were rude, did not go out of thir way…read moreto help, just could care less about people skills.

AAA dispatched Ernies towing to tow my car .. the driver told me my car is custom so AAA will not…read moreallow them to tow it but they can tow it through Ernies for $470.. so I paid it then called AAA and explained the situation.. AAA told me they have no policy against towing cars and it's up toy he tow driver if they feel safe towing your car . lol.. so they did a bait and switch .. clearly sixne they towed it they felt comfortable towing it ..AAA reimbursed me $400 of the $470 since this wasn't right for them to do.. on top of that I tipped the driver $30 .. got taken for a ride .. don't let it happen to you ... very shady company.

Amazing experience and Ben is a kind soul. He helped me out in the pouring rain and I will forever…read morebe grateful.

We have had to use Bennys Trucking and Towing a handful of times through the years. Benny has…read morealways been there when he said he would be here. He is kind, patient, honest, reliable and has gone above and beyond when we needed him. Bennys is right here in Holland, Ma. And if he isn't available right away he will let you know. He's a busy guy and often times he's not available until the next day abut he takes you as the calls come in and he has always been here when he said he would be. I had a string of bad luck and my last 3 vehicles had serious issues. He also came another time because Imy youngest son locked my only set of keys in my truck. Sigh. Most recently, my GMC Terrain I purchased last year had some serious issues that lead me to calling Benny. Some of the issues with the truck made it difficult to lead the truck onto his truck bed. He found the issue and had to dismantle some of the shift case and what ever else. It was not an easy pickup and he was very fair to us! We are thankful to him. He takes the time to explain things to you and talks to you like a human being. We've come to know him somewhat and he has good family values and you can tell he comes from a good family. He was also very kind to my two special needs boys. We 100 percent recommend Bennys Trucking and Towing! We would call him again. I just hope not to call him again for a while. I have a new er car now and I hope I'm not Jinxing myself lol. Were your average "poor" family with kids, just barely getting by. And never have we ever felt that Benny took advantage of us. I know if we called other local towing companies we would have paid ALOT more for what he did for us. Call Benny! He's Great!!

While visiting Springfield Massachusetts this weekend for a family reunion I encountered a little…read moretrouble with a tire on my rental car. I called this company and they had someone to me within 25 minutes. The agent was awesome... he also gave me a small discount because it was after hours and normally rates are increased. Great service, bravo!!

From the owner: We specialize in locksmith services and Roadside Assistance. Our company strives to be the most…read moreprofessional providers in this industry. Total Car Solutions locksmith and roadside assistance technicians are trained extensively on emergency service tasks.

I called for a personal tow, and all I got was more trouble. The driver was either not trained…read morecorrectly, or in a hurry, because he DAMAGED my vehicle. Company is aware of the incident - I called and even sent photos. They refuse to take responsibility. Now my trunk is caved in, the key doesn't work right and a huge chunk of paint is gone. Very unprofessional office staff. Inexperienced drivers. Avoid at all cost.

Highest recommendation! From the office staffperson, Kimberly, to the tow truck driver, Enrique,…read morethis was a highly professional and pleasant experience. Enrique was very courteous and respectful of my husband's truck, and taking care to put on a mask before having to get into the vehicle to back it up in the driveway. The dealership service person where the truck was picked up from also commented on how nice and professional Enrique was while loading up the truck. If I ever need a towing professional this is the only service I will call. Thanks for taking care of us today! :-)

I would stay away at all costs. They are all crooks from the tow truck guy to the owner. Just find…read moreanother local company ....I'm sure anyone would be better than these crooks!!!!

Always have great service especially when I need car fixed after crash. Had a bumper fixed rear…read moreend & side. Looks great new. Fast service insurance covered all costs.