I saw this place online and it looked like the next best thing to home, and the closest and best option for Salado. Well, don't judge a book by it's cover. I called, talked to the owner, Shelley, (who is not the warmest person) and asked her some questions like any good pet parent would do. I have a pet-sitting business of my own, and I'm a member of the media, so a friendly, welcoming voice is always the #1 rule when you have new clients. She answered some of my questions, but told me she was out with the dogs and needed me to send an email.
My boyfriend and I thought about it, and based on all other alternatives, decided to go for it, and I sent a very thorough, polite and professional email (after hours) about our dog and his stay at All Dogs Resort. In my email I asked what the next step was to confirm the reservation. The next morning, I had not heard back, so I sent a follow up email (that I'm still awaiting a reply to). On my own, I found the online forms that apparently are required to be completed and sent back before the reservation is confirmed (which had not been disclosed via my phone call). Several hours later, and still no response, I called my vet to go ahead and send over our pet's vet records.
Finally, about an hour before the facility closed, my boyfriend called and talked to the owner..... apparently she had already given that room to another customer. WHAT? HOW? WHEN? WHY? So I called, and was very polite but very confused.
"You asked me to send an email because you were busy.... which I did..... and then another email, and another and pet forms, vet records and another email, and then we both called...." She didn't have a response. She just said blatantly that she gave the room to someone. I had sent my email too late, and she didn't get it until the next morning. SO SHE JUST WASN'T GOING TO RESPOND? Five emails (per your request), and you don't even have the courtesy to tell me you gave away the room that we obviously wanted to reserve?
It was pretty clear that she would have been receiving new business from folks who travel up and down 1-35 quite a bit. Now all she is getting is a negative review from a media personality. No need to say, she won't be receiving any new business from me or any of my clients or my vet's. Proper business practices and relationship building are clearly not her strong suites. read more