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All About Insurance

5.0 (1 review)
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Car and truck insurance

Life insurance

Homeowner or property

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John Ratliff - GEICO Insurance Agent - Grocery Store Advertising

John Ratliff - GEICO Insurance Agent

(4 reviews)

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

All About Insurance - homeinsurance - Updated July 2026

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