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    Embree Insurance Agency

    5.0 (3 reviews)
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    Services - Embree Insurance Agency

    Car and truck insurance

    Life insurance

    Motorcycle insurance

    4 More Services

    Homeowner or property

    RV insurance

    Vehicle

    Boats and watercraft insurance

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    John Ratliff - GEICO Insurance Agent - Grocery Store Advertising

    John Ratliff - GEICO Insurance Agent

    (4 reviews)

    I was treated with respect. The representative took care of business and I had no issues.read more

    I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

    Tracey Stidham - State Farm Insurance Agent - State Farm Agent

    Tracey Stidham - State Farm Insurance Agent

    (7 reviews)

    I've been with this agent for a few years. For the first several months she had someone call me to…read moretry to set up what is basically a sales pitch to sell additional policies. Which I wasn't opposed to. But the admin calling me would, every time, offer me 2 potential times several weeks in the future. Only 2 options, only far into the future. The options never worked for me. I've never spoken to Tracy. I recently needed to file a claim and learned that my agent doesn't actually do anything to help me with a claim. She/her office apparently is just there to sell me things but not actually be someone who assists me when I actually need insurance. I would recommend you look elsewhere for an agent.

    I called Tracey Stidham's State Farm office today at 919-401-6147 to address an issue with a car…read moreinsured under two State Farm policies due to their error. During the call, the receptionist, Brandi, abruptly ended the conversation, claiming it was "not productive" before hanging up. I attempted to call back to speak with Tracey Stidham, the owner, but my call was directed through a series of frustrating transfers before eventually being ignored entirely. As a customer with six active policies at Tracey Stidham's office, I find this level of service extremely disappointing. When paying premiums, I am treated with utmost courtesy, but when addressing issues, I am met with defensiveness and dismissiveness. It is disheartening to be told that my concerns are unimportant and to have my call ended so abruptly. The receptionist, Brandi, hung up on me. And if my concerns are unimportant, then so goes what you think about my family and myself. Except for when you are taking premiums from our melanated, hard working hands. Afterwards, you turn your backside. If I could provide a negative rating, I would ( -1)

    Embree Insurance Agency - homeinsurance - Updated May 2026

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