I work with Arianna and she is wonderful. She is very good at communicating and follow through. I…read morehad her perform service monetary breakdowns and coverage for me which she did in a timely and efficient manner. I have her manage all of my needs so that I don't have to deal with corporate or likewise any other person, streamlining the service I receive from this office.

My interaction with my State Farm Rep Jaylyn Lomax went very well. He was very professional and…read moreknowledgeable and addressed any questions or concerns I presented to him. Two thumbs up!

We moved to Chapel Hill in the fall of 2025 from Florida. As a result, we had many changes to make…read morewith our insurance policies and instruments. Fortunately, we selected Pam Herndon's State Farm office and we met MacKenzie Mullins who has advised us on SO MANY fronts. In 40+ years as State Farm clients in different locations across the country, the Principal of the State Farm office has never arranged to personally review our policy coverage with us. Pam Hernon did! We are grateful for the guidance, insights and recommendations we have received from Mackenzie and Pam Herndon's capable office staff!

Wayne was very helpful navigating our tricky situation. He always responds quickly and with helpful…read moreinformation. A pleasure to work with.

I have had nothing but cooperation and happy feelings from my insurance agent, and I don't think…read morethat's a sentence that a lot of people get to say! I had a tumultuous car beginning in North Carolina. Long story short, I had three days before I began my new job here to lease a car. In NC, you can't have an uninsured car. You also can't get insurance for your car without an NC driver's license. This put me in a serious bind, as I had moved from out of state and didn't have a license when I went to go get my insurance. Josh was really great about all of this, starting my paperwork anyway while I ran around to get everything in order. And everything worked out totally fine--the process was much smoother in the end because of his cooperation. But it gets better! On my birthday, I was eligible for a lower insurance rate. Without me having to say boo, Josh emailed me and let me know that he had found a different insurance company with a much lower rate for me, and all I had to do was come in and sign the paperwork. It was a SIGNIFICANT discount. I even got to re-set up my direct deposit right there! As the very large cherry on top of the ice cream, I (inadvertently, so it was an even better surprise) referred someone to come to them for insurance. A bit later, I got a $5 Starbucks gift card in the mail as a thank you. A bit later than THAT... I got a $50 Target card in the mail for winning a separate drawing you get entered into as a result of that! Holy crap! Giant hats off to Josh and the rest of his family (yes, the business is family-owned, too). I never thought I would have active positive feelings toward any company containing the word "insurance."

Lipstone has managed my Home & Auto for just over two years…read more However, this week I asked Josh to run a quote on a new rental property. I had a different agent (new acquaintance) run a quote, just to compare. I decided to go with the other company as the policy was a little better and less expensive. I emailed Josh to let him know, and things got awkward quickly! tl;dr If you get a quote from Josh, you'd better go with him or his feelings will get hurt (see email)! He stopped replying to me, by the way.

Very knowledgeable. Offers services geared toward customer satisfaction. Consistently goes the…read moreextra mile to ensure her customers understand their policies and services offered. Very accessible.

I needed help switching over my renter's insurance, and talked with Emily this morning who was…read moreamazing! She was so sweet, took time to ask about myself, and we chatted over similar interests (aside from the insurance). She was so personable, was quick and efficient, and had it done within minutes! I loved the hospitality I received today! Thank you so much!

I just worked with Lilia to get insurance for our new home purchase. She was incredibly helpful and…read moreeasy to work with. She got us a great policy at a great price. The experience was so good that we switched our auto insurance to them as well. Paul H.

Lilia was wonderful to work with, she is very patient and work hard, always get the best deal for…read moreme.

Amazing Experiece - The absolute best of the best Agency. I just love Craig Giovani, Victoria and…read moreall his team! They are very knowledgeable, super profesional, very proactive, super kind and on time always. I bought a foreclosure home and it was a long & hard process, but they were super on time, proactive, and of amazing help in my process. Whatever you are looking for life insurance, car or your home insurance they are the profesionals you want have on your side and at the right time. Thank you so very much for being there and for all your professionalism & awesome work.

Good environment, the receptionist was really nice & she has great customer service and answered…read moreall my questions.

It was my first time getting an Insurance Policy on my own and it was very nerve wrecking, I wasn't…read moresure what to expect when I got there but as soon as I walked in everyone was very polite and made me feel comfortable. Ms. Autmon and her team were of great help in explaining the pros and cons of the Policies I was looking to getting as well as breaking everything down for me. Definitely recommend! awesome team and great experience!

la Aseguranza es muy buena son muy amables los agentes lo atienden rápido y luego en mi idioma que…read morees lo más lindo

Allstate has been there for all of our needs, including an accident. They were really helpful and…read moreresponded immediately!

A friendly, responsive agency that has recommended ways to save money and maximize our policies. We…read morewere State Farm customers for over two decades, and I wish we would have moved to this agency sooner.