I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss some upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them.
Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint.
Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks!
Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review.
I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family. read more