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    Matt Roberts Agency

    4.5 (8 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Matt Roberts Agency

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Brewer Insurance Group

    Brewer Insurance Group

    (6 reviews)

    Update -- extremely disappointing turn of events…read more After an incredible start with Brewer Insurance Group, things took a drastic turn about six months in. What began as excellent service quickly spiraled into a mess of unreturned calls, broken promises, and flat-out negligence. On multiple occasions, brokers called to verify my hazmat coverage, only to be told I wasn't covered which was completely false. That mistake alone cost me thousands of dollars and left my truck parked all weekend. That kind of error doesn't just hurt a carrier's bottom line -- it destroys their reputation. The professionalism that Niki once showed vanished as my account bounced between Moriah, Casey, and Steve none of whom seemed capable of following through or even answering a simple phone call. Casey, in particular, went as far as claiming he'd called me back and was "working on quotes," yet weeks went by with nothing. Meanwhile, brokers started shutting me out because my renewal was hanging in limbo. Even repeated calls to "managers" and "supervisors" went unanswered. The lack of accountability and communication from this company is astounding. What once felt like a trustworthy partner has become a nightmare unprofessional, unreliable, and completely dismissive of the customers who keep them in business. If you value your time, your reputation, and your livelihood think twice before trusting Brewer Insurance Group.

    Working with Brewer Insurance Company has been an absolute nightmare. I was insured under false…read morepretenses, and ever since then, it's been one issue after another. Most recently, they made it nearly impossible to switch out a rental vehicle, demanding a lease agreement for a truck that wasn't even leased in the first place. It feels like they're intentionally throwing up roadblocks and giving me the runaround instead of offering real solutions. This experience has been unprofessional, stressful, and costly. I do not feel supported or protected as a customer, and I wouldn't recommend this company to anyone in the transportation industry--or any industry, for that matter. Avoid if you value transparency and efficiency.

    Matt Roberts Agency - autoinsurance - Updated May 2026

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