Excellent, consistent, and prompt service. Working with Wanda at SJ Adams has made finding…read moreinsurance policies and renewing those policies quick and easy to where I hardly have to think about it or wonder if I'm getting a competitive rate (and isn't that all you want out of a broker?). 10/10

Worked with Shaun and his group for a few years. The process has always been easy, fast, and…read moretransparent. They make sure to always look for the best prices for my needs and are very easy to get in touch with whenever I have a question. I have no regrets going through SJ Adams for many of my insurance needs and plan to continue to indefinitely. HIGHLY recommend.

Update -- extremely disappointing turn of events…read more After an incredible start with Brewer Insurance Group, things took a drastic turn about six months in. What began as excellent service quickly spiraled into a mess of unreturned calls, broken promises, and flat-out negligence. On multiple occasions, brokers called to verify my hazmat coverage, only to be told I wasn't covered which was completely false. That mistake alone cost me thousands of dollars and left my truck parked all weekend. That kind of error doesn't just hurt a carrier's bottom line -- it destroys their reputation. The professionalism that Niki once showed vanished as my account bounced between Moriah, Casey, and Steve none of whom seemed capable of following through or even answering a simple phone call. Casey, in particular, went as far as claiming he'd called me back and was "working on quotes," yet weeks went by with nothing. Meanwhile, brokers started shutting me out because my renewal was hanging in limbo. Even repeated calls to "managers" and "supervisors" went unanswered. The lack of accountability and communication from this company is astounding. What once felt like a trustworthy partner has become a nightmare unprofessional, unreliable, and completely dismissive of the customers who keep them in business. If you value your time, your reputation, and your livelihood think twice before trusting Brewer Insurance Group.

Working with Brewer Insurance Company has been an absolute nightmare. I was insured under false…read morepretenses, and ever since then, it's been one issue after another. Most recently, they made it nearly impossible to switch out a rental vehicle, demanding a lease agreement for a truck that wasn't even leased in the first place. It feels like they're intentionally throwing up roadblocks and giving me the runaround instead of offering real solutions. This experience has been unprofessional, stressful, and costly. I do not feel supported or protected as a customer, and I wouldn't recommend this company to anyone in the transportation industry--or any industry, for that matter. Avoid if you value transparency and efficiency.

I would like to express how great my experience has been with State Farm. I just recently changed…read moremy auto and home insurance from Allstate to State Farm all because of my new agent with State Farm and her name is Claudia Hayes! She is such a pleasure to speak with, very polite and very accommodating to your needs and time. I highly recommend this agency as well as Mrs. Claudia Hayes. Thank you for helping this otherwise long process seem painless.

From the owner: The mission of the Christi Spencer State Farm team is to help people manage the risks of everyday…read morelife, recover from the unexpected and realize their dreams. We are located in Wake Forest, North Carolina and are here to help customers with their insurance and financial service needs, including auto, home, renters, and life insurance. In a world that is ever-changing and busy, it is our mission to ease the stress that can come with insurance by prioritizing reliable and personalized service. We believe people prefer to have someone they know and can depend on to help guide them through both good and bad times. It is this belief that stands behind everything we do.

BEWARE! I was quoted an incorrect rate when adding a driver and subsequently cancelled only to get…read morehit with a short rate bill of almost $500! I have filed a complaint with the NC Dept of Insurance.

This agency and their employees are incompetent. First, their rates are EXTREMELY high, even when…read moreyou bundle auto and home. Second, the person who answers the phone is a condescending, unknowledgable employee. Third, we moved out of state and when we did we got car insurance from our new state, but were not notified by our agency that we should switch out license plates. Our current state does not require that. We are now subject to penalties from the state of North Carolina. Even a quick heads up would be nice, but she was so incompetent, she couldn't be bothered to tell her customers. STEER CLEAR.

I am in the process of moving to Raleigh for a job that was too good to pass up. I needed car…read moreinsurance and renters insurance - quickly! And, I did not own a vehicle the last 4 years because of my very walkable location previously. I had such GREAT experience with Allstate previously, I immediately thought of them again when insurance needs came up. They did not disappoint! In one brief visit CARTER HELMS took care of all my needs. More importantly to me, however, he has consistently been checking in with me to ensure everything is going smoothly with my move (to the extent moves go smoothly). In fact, one day when he called I mentioned I had gotten a speeding ticket and he immediately interrupted me and said: you haven't paid the ticket yet have you (and I was just about to do that). Anyway, he gave me some excellent advice on how to handle the situation which, in the long run, will save me money on my car insurance. Thanks Carter. Please keep staying in touch! Maureen H.

You know you're with the right insurance company when they email you to offer a price reduction on…read moreyour policy, no strings attached. Brandon's team, specifically Scott Jones, have taken care of me and my family for years with home, auto, and most recently life insurance. They're nothing but helpful, responsive, and professional. I highly recommend.

Been with them for over 10 years since moving to Wake Forest. Great customer service! They listen…read moreto your needs. Car, house and life all with them.

From the owner: We are a small, independent agency that represents many reputable firms; allowing us the…read moreopportunity to match your needs with a policy that best fits your requirement and budget. We can help you with your home, auto, commercial, and life insurance needs! Our goal is to provide personal, friendly service to our clients; while also providing the reputable coverage of a national carrier.

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.

Both offices offer great customer service and are always there to take care of you and your…read moreinsurance. When you have a claim it can help if the agent is there to help you!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Serving Allstate customers by providing peace of mind. Enriching their quality of life through our participation in the management of risk they face every day, especially helping to insure the precious lives of Allstate's valued customers.

Doug is a solid rep with years of the right kind of experience for an agent and has flexibility as…read moreto product which is a rarity. With Doug you can be sure you are getting the best of what the market has to offer for you since he is not held captive by any particular insurance agency. Looking for home, auto, etc.? Look no further.

It has been my privilege to network and refer business with Doug for the last several years. He has…read morehandled every referral with expertise and care. As an experienced independent insurance agent, he is able to offer excellent coverage to his A-1 clients and also help those with a ding on the driving record. I was amazed at the coverage and rates he was able to offer to two clients with DWIs.

I just worked with Lilia to get insurance for our new home purchase. She was incredibly helpful and…read moreeasy to work with. She got us a great policy at a great price. The experience was so good that we switched our auto insurance to them as well. Paul H.

Lilia was wonderful to work with, she is very patient and work hard, always get the best deal for…read moreme.