Chad Richards is not there for his customers when they truly need him with a claim. I have been a…read morecustomer of Chad Richards for over a decade. When I needed him the most, he was not there for me. November 7, 2024, my husband and I were in a serious auto accident where we were rear-ended by another State Farm customer. While the other driver was immediately found to be at fault, I have been having to fight with State Farm every step of the way. For the first two months, Chad was not able to spare even 5 minutes to speak with me. Then, when he did start talking with me, he gave me wrong information. So, after 3 months of going nowhere with the claim, Chad's office tells me that I should have filed under my own insurance as they would have more insight as to what was going on with claims, could help more, and I could use the "Appraisal" clause. Three MONTHS after telling me not to file under my own insurance. I open a claim under my insurance, and was able to settle on the total loss of my car for more money than was originally offered, but much less than my car was worth at the time of the accident. Once we settled on the total loss of our car, we went out and purchased another car. Upon picking the car up, I called Chad's office to get the new car insured. They took the information and assured me the new car was covered. Two weeks later, I am looking at my account and notice that my old car is still listed and my new one is not listed. I call and speak with Chad's office and they FORGOT to put the insurance through on the new car. I had been driving around with only the "grace period" coverage on my car. We ended up switching to a new state farm agent and went into their office to set up insurance on the new car and was told it was completed. Several weeks later we found out that the same thing happened and the new car was not put on our policy and we were driving uninsured. This has been a full-time job dealing with State Farm and all the hoops they have made and are continuing to make me jump through. If it was not for my persistence and daily calls, I do not think we would have had any settlement on the car. State Farm will do everything they can to not pay a claim and when do offer a settlement, it will be far less than what is fair. We are now going to have to deal with the medical claims and I expect more problems. Getting an attorney and having them take 1/3 of the offer off the top was not a viable option. The only thing State Farm is good at is collecting their money every month, but what good is insurance if they don't pay out on a claim when something happens?

Everyone I have spoken to have been pleasant and enjoyable to handle my concerns or questions. I am…read morebeyond excited to have State Farm as my insurance.

I have been using StateFarm Greg Lopeman for over 5 years. They are consistently efficient, polite…read moreand affordable. This year I engaged with Chris Lopeman and the experience, as always, was stellar. I highly recommend this company for your insurance needs.

After over 30 years of paying premiums for home and car insurance, the only interactions I ever had…read morewith State Farm until recently were dealt with directly in Greg Lopeman's office, because the claim amounts were below $10,000. For the 2 or 3 claims we made over that time Greg's office handled everything quickly and fairly, and up until a couple of months ago I wouldn't have hesitated leaving a 5 star review. The trouble comes when you have a claim ABOVE $10,000, at which point the issue is out of the hands of local offices like Lopeman's and moves to "State Farm Corporate" as they describe themselves. These "adjustors" literally call themselves "a different company" from the local offices, and they are trained assassins at denying claims. We recently had water damage due to Tropical Storm Chantal, and the gyrations these clowns went through to deny us coverage were utterly ridiculous. When I proved that their first reason for denial was wrong because they were misreading a mechanical code, they came up with a second, unrelated denial. When I proved that wrong and insisted on speaking to a supervisor, that supervisor came up with yet a third reason to deny our claim, the first major one we'd made in over 30 years. Greg Lopeman is a good guy and does his best to run a fair business. But the fact is that State Farm Corporate is positively mercenary, and will be of no help to you if you actually need it. Look at their Google Reviews: 1.2 stars, and every review reads just like this one. Run, don't walk, from anything to do with State Farm Insurance. When you actually need them to do what you've been paying them for, they are worse than useless.

We have been clients of Geoff for over a decade. He had always been prompt with his communication,…read moreexplaining details of our policy, suggesting appropriate coverage and is a genuinely nice guy!

My family and I have been customers of Bowen Agency for the last four years. We could not be more…read moredelighted with the service and coverage we have received (auto, home, and umbrella policies). We're extremely busy and yet Geoff has been able to communicate with us efficiently and seamlessly to implement our wishes. I also am a big fan of Erie's coverage (used the roadside assistance several times and was impressed) and I like the online portal. This is a great small business and I'm happy to be a customer.

I have been working with Teri LaRocca's office for over 8 years now. Magee and Justin has been…read moreextremely helpful throughout the process from the time policy is written through updating and information on claims. Recently I had to make a very tedious update to my policy, Magee went beyond to ensure policy was written correctly the way it is and ensured it is setup for auto renewal to save me the trouble of remembering to make payment. Thank you!

We are moving into North Carolina from another state.I found Teri Larocca's office info on line. I…read moretalked with Miss Sarah Swartz multiple times for my home and auto insurance. She is very thorough, patient meticulous and very pleasant to talk with. She found policies exactly as per my requirements. She also helped me to find an umbrella policy as State Farm does not offer it in North Carolina right now.

I have used them for over 20 years and they never disappoint. They have always been so helpful and…read moretry to find me the best policies when possible.

I was rear ended and not at fault. He wouldn't help me with my claim and left me to go after the…read moreother company on my own. Thanks to him, I got nothing when I should have gotten a settlement. Also, he encouraged me to double bill their insurance and my medical policy coverage, which is at very least unethical and probably illegal. Go at your own risk.

Ted Wilder State Farm was able to save us big on our homeowners and auto policies - so much that we…read morereceived a large escrow reimbursement and our mortgage went down $125 a month! His staff was knowledgeable and friendly and our policies covered us better at a lower cost. Definitely 5 stars!

Dealing with insurance is hardly near the top of anyone's list of favorite things - but it's one of…read morethose things where doing your research makes a big difference, and getting an expert pair of eyes on it can't harm either. Trying to navigate the quagmire that is car insurance was a rather daunting task - Amanda's team was with us to help us all the way through, and Chelsea Burdick's patient-as-a-saint attitude helped deal with all of my daft questions. Huge kudos, and I'll definitely use them again if we have more insurance needs! Thank you Amanda and Chelsea for helping me navigate the salty sea of insurance.

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

I don't recommend Melvin Greene III nor State Farm. I never filed a claim but had many issues. I…read moreworked with Bradly Thomas the office manager who is difficult to get a return email or phone call from. During my time with them, I was charged twice for a vehicle, blamed for sending documents to the wrong staff in their office, had documents waiting for weeks to be processed, was told I was irritated when I asked too many questions. Now I'm trying to leave and they won't return my emails or phone calls This has been a difficulty I've had for years with them. I've sent in my new insurance information with no confirmation that they have cancelled my policy. They owe me over $1,000.

The employees here were extremely thorough in explaining my options and helping me navigate my car…read moreinsurance experience. I would recommend them highly to anyone in North Carolina looking for an insurance agent! Brandon and Melvin are the best!