We love this Insurance company. Our agent has helped us with multiple policies and has advised us…read morethrough some important business insurance decisions. These guys have been extremely helpful and have impressed us with the personal touches and attention to detail with everything related to our insurance needs. Faxes, emails and phone calls are returned quickly and there have been no surprises or mistakes in our billing or correspondence. They have impressed us with how easy it is to deal with them. In addition to this, we have never had an insurance question that our agent couldn't answer. We have had two very different kinds of businesses insured with them (one a few years ago and one currently). Through this we have found them to be knowledgeable and patient with insurance advise and Mike (our agent) has even come all the way across town several times to help me understand how to best cover our businesses and feel at-ease about having the right coverage for our needs. I would recommend them to anyone.

We love doing business with Thaggard Insurance. They care about their customers and are willing to…read morego the extra mile. They are a family owned business who will sit and talk to you and explain everything to you and work with you. I would highly recommend you let them handle all your insurance needs.

Great service by Steve. He was very helpful in transferring my insurance from out of state as well…read moreas saving me a lot on my monthly payment. Thanks!

Great rates, awesome service. I recommend checking them out for quotes on autos and home!read more

My family has been with State Farm for as long as I can remember, when I moved to NC I needed an…read moreagent, Jeff and his office were the closet to me and unfortunately will be my last State Farm Office. His team is incredibly unhelpful when it comes to doing things. I have had my insurance policy changed, and canceled due to this office not just once but three times. They took Comp and Collision off of my policy without notifying me, and I would never have known because they stopped sending me bills (which was why my policy kept getting canceled). When I asked why I wasn't notified of the change, cancelation, and nonpayment status towards my bill they said "Phone calls are really just a courtesy and not a requirement, we don't have to inform you if your service is going to be canceled due to an unpaid bill." When I asked to speak to Jeff about this situation I was informed that "Jeff doesn't deal with clients, he prefers to let his Associates do the talking, but I'll be glad to inform him of the situation." I was very diligent about my payments and calling to double check when my payments were due, as I said my bills were not making it to me, which they had been informed of as well. Then I received a letter in the mail from the DMV informing me that I was in delinquent status for not having insurance. Of course I thought, how could this be, I've been calling and paying my bills. Unfortunately, I was told an incorrect date and my policy had been canceled due to nonpayment. For the second time I was thrown under the bus by this office. I try to be as polite and understanding as possible, I go in and explain the situation, I ask them to do me a favor and please try to inform me if my payment hasn't been made. Again, I informed them of the mailing situation. I was informed that indeed "I personally called both numbers on the account and left multiple messages." Which I would have gotten on both of the cellphones related to the account. Of course, I didn't actually get these calls or messages as I have their number saved to my phone as Jeff Stephenson's State Farm. Not a missed call nor a message. After sending Jeff an email personally about the situation, with well documented notes I was greeted almost three weeks later with a reply. "I have passed your information off to one of my associates and I definitely hope this doesn't happen again." Well Jeff don't worry, it won't, because as soon as I can I'm getting new insurance through another company. Sorry that your office as soiled State Farm's neighborly name for me and my family.

Jeff is one of the good guys. I recommend him and State Farm to new homeowners whenever we get on…read morethe subject of insurance. Great friendly staff, and "like a good neighbor"...always there!

Sales agents are great, but customer service is awful. Company takes days to review requests and…read moredoes not return phone calls. And this is only regarding a simple service request. I can't imagine what it's like to file a claim.

Cameron was extremely helpful and informative. I purchased my first vehicle 6 months ago and was…read moreforced to bind myself to a policy from the first insurance provider that answered the phone. When that policy was ending, I shopped around and was contacted by Cameron. He was able to provide me with MORE coverage for LESS money than what I was originally paying. He maintained communication with me for approximately 2 months in order to ensure that I chose the best policy available. When it came time to actually enroll in the policy, he was just as helpful and it was a quick and easy process. Regardless of the better price that Cameron was able to secure for me, I will most likely continue to do business with Cameron due to his helpfulness and candor throughout the entire process.

Superior service every single time. One phone call and your concern is taken care of; the first…read moretime. Rimmer Insurance follows up and takes the time to access your needs from the start. They now write with a couple carriers to help provide you with options in making your decision for coverage. The ladies in the office are always helpful in assisting. & if for some reason you forget to pay your installment notice - rest assured they won't let it fall through the cracks and make an even bigger problem for you. Give them a call! You won't be disappointed!

I recently switched Allstate agencies to Jaclyn Lucas. Jaclyn reviewed all my policies, which I did…read morenot receive at previous agency, and made recommendations and was very helpful and professional. Terry P.

Jaclyn is very unprofessional. She argued with me and told me to find another Allstate location…read morebecause she and the home office had a miscommunication about her being my agent. I showed she was listed as my agent with the home office of Allstate and Allstate showed her she was my agent. But she said she was not getting paid because she was not listed as my agent. I have been with her since 2009 according to Allstate records. Instead of her calling the home office to clear up the discrepancy she told me to do it. I called the home office and they said there was no problem. Jaclyn did not like that answer and told me to find another agent and this conversation ves over. She refused to take my call. I have changed agents.

In this office, informed customer service is a lost art,…read more Allow me to express my utter and total dissatisfaction with the way Ithat this has been handled by the billing department and the tone of the communication from your office, specifically, anyone other than Sandy. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service. We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved. However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance. After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track. This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business.

Far too often, we are quick to criticize and reluctant to offer commendations. Sandy answered my…read morequestions thoughtfully, and ensured I understood the process. Additionally, she offered practical solutions which saved money. Looking forward to a bright future with StateFarm.

James has been absolutely awesome to work with. He's been both informative and pleasant to get…read morequotes and complete our transfer from another insurance provider. The whole "like a good neighbor" motto really seems to ring true here.

Peggy did an amazing job she went way behind her job duties to help me out through thus crisis I…read morenow consider her a friend she is very kind and easy to talk to I would recommend her to anyone going through a crisis she is the nicest lady I've ever met