Thank you so much for your timely and knowledgable assistance during enrollment. I would highly…read morerecommend and will work with Kim in the future! Very satisfied client!

From the owner: I am a broker which means I work for you or your business, not for one particular company. I enjoy…read morehelping Self-Employed small business owners find valuable health benefits that are not offered on the marketplace. Private health insurance can be deducted from your business. I also have prescription options if your prescriptions are too expensive or not covered on your health plan. Dental And Vision offered as well as critical illness, specified disease, and accident plans.

In this office, informed customer service is a lost art,…read more Allow me to express my utter and total dissatisfaction with the way Ithat this has been handled by the billing department and the tone of the communication from your office, specifically, anyone other than Sandy. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service. We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved. However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance. After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track. This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business.

Far too often, we are quick to criticize and reluctant to offer commendations. Sandy answered my…read morequestions thoughtfully, and ensured I understood the process. Additionally, she offered practical solutions which saved money. Looking forward to a bright future with StateFarm.

Yes, I bought the best life insurance for my family with them , They are so professionalread more

From the owner: Get a free Life Insurnace Quote todayread more

Nia did an excellent job responding to my request to modify my renters insurance. she was…read moreprofessional, efficient and very customer focused.

I'd give this office zeros if I could. We have been loyal customers for decades with no claims…read more Once we actually had a claim, it took years to get any compensation for damage that was clearly covered. Rotating Claims Adjusters were incredibly frustrating. Every time you could speak to a live person, you had to explain the entire situation all over again. Finally reported them to the Insurance Commission of NC. Funny how they called us the next and tried to settle with us immediately. This agency is sleazy--run away fast and save yourselves the time and frustration!

This agency should lose its license. We were 10-year customers of Joshua Matthews, and he was not…read morethere for us when we needed it the most (an accident). He was however always there to collect our money & his commission. There are SO many options nowadays for consumers and small businesses to purchase insurance, so please save your time (and hard-earned money) and go elsewhere.

From the owner: We are licensed to offer ALL types of insurance to meet your needs throughout the states of North…read moreCarolina and Virginia, including Auto / Car Insurance, Home Insurance, Business / Commercial Insurance, and Life Insurance.

I was shopping around for new Insurance for my house, cars, and an umbrella policy. I reached out…read moreto Brightway Insurance (Ganim Agency) after two of my close friends recommended them to me. Ganim Agency replied right away with better policy than what I currently have. Also, I was able to sit down with one of their agents for almost two hours going over my new policies. They took their time explaining every single thing about my new policies, and the difference between my current insurance and the insurance that Brightway offered. I am walking away better covered at half the cost of what I was paying with my last insurance company. Thanks to Brightway Insurance, and especially The Ganim Agency.

Lilia was wonderful to work with, she is very patient and work hard, always get the best deal for…read moreme.