Jaclyn is very unprofessional. She argued with me and told me to find another Allstate location…read morebecause she and the home office had a miscommunication about her being my agent. I showed she was listed as my agent with the home office of Allstate and Allstate showed her she was my agent. But she said she was not getting paid because she was not listed as my agent. I have been with her since 2009 according to Allstate records. Instead of her calling the home office to clear up the discrepancy she told me to do it. I called the home office and they said there was no problem. Jaclyn did not like that answer and told me to find another agent and this conversation ves over. She refused to take my call. I have changed agents.

We were Allstate clients for 34 years! It took 14 months to get the first homeowners claim in 34…read moreyears resolved. It took 3 months and dealing with Ms Lucas who was very rude and not customer oriented to get all of my policies cancelled (I was done after the 14 mth ordeal) During the 14 months I received zero follow up calls from her even when she knew we were having problems getting issues resolved with our claim. I DO NOT recommend this agent. After requesting the policy cancellation she still tried to make us pay for 3 weeks of coverage that was not needed bc she would not correct the cancellation date to reflect the renew date. I had to contact the corporate office to get things resolved. Good luck if you have her as an agent and have a claim issue.

I scheduled an appointment with Ian to discuss my current Auto Insurance rates. I am saving over…read more$700 this year compared to last year thanks to Ian! He moved me from Geico to Central and tripled my coverage while still saving me money. Everyone I spoke to was personable, knowledgeable, and professional. Five stars!

Our company has been fortunate to be able to work with the insurance agent Drew Boland over the…read morepast couple weeks. He has shown a lot of professionalism and willingness to help us with a complex coverage plan. Thanks so much Drew!

Rick is a top notch insurance agent in the Triangle. When I have clients who have insurance needs,…read moreI do not hesitate to refer them to Rick. He takes great care of them and they always appreciate the wonderful service he provides. You can feel comfortable working with Rick for all of your insurance needs.

This agency has been the best and most responsive agency I have had. I needed quick assistance…read moretoday and Joe Burgess was very quick to take care of all my needs and he did it very thoroughly as well as timely! Thank you for a great experience!! I would highly recommend this FIRM!! 8/28/25

We just moved from CA and I figured this was a good time to shop my property and casualty insurance…read morelines. Josh from Bruce's office team did a great job putting together a package for me that matched and gave me a bit more coverage for less $ - bringing me back to the State Farm fold. The customer service was on point - great follow up to keep me informed/make sure I was satisfied. Definitely recommend these folks!

I was rear ended and not at fault. He wouldn't help me with my claim and left me to go after the…read moreother company on my own. Thanks to him, I got nothing when I should have gotten a settlement. Also, he encouraged me to double bill their insurance and my medical policy coverage, which is at very least unethical and probably illegal. Go at your own risk.

Ted Wilder State Farm was able to save us big on our homeowners and auto policies - so much that we…read morereceived a large escrow reimbursement and our mortgage went down $125 a month! His staff was knowledgeable and friendly and our policies covered us better at a lower cost. Definitely 5 stars!

I want to say that both Jessica And Gregory Hill helped me through all my auto insurance needs and…read moreI highly recommend Direct Auto for their great customer service and auto rates. Keep up the great work!!!

When I first moved to Nc 5 years ago I had direct auto and left months later because price…read moreincrease. I was going to the office on Avent ferry rd In Raleigh and customer services was amazing . Fast forward 4 years today I'm back with direct auto because it cheaper with adding my child who is a first time driver . I set up my policy with Juliet a year ago who was amazing plus customer service friendly. she responded to emails returned my phone calls in a timely matter. Something happened and my policy was canceled I called Juliet to asked why but she was on vacation so the young lady who picked up the phone Theo was her name was just as nasty as she can be made me feel like why am I giving this company my money . She couldn't explain nothing sounded like she didn't even want to help me kept putting me on hold coming back laughing apologizing saying she was looking I got so feed up because I wasn't getting the help I needed I just stated to her I will wait to Juliet comes back she said ok have a good day and hung up on me that made me feel like she wasn't even trying to help anyway i emailed Juliet she called back 2 day later after her vacation and got me set with no problem I now referred my sister and 2 co workers. so today my really good friend needed insurance for her car I referred her to Juliet. when she called they say she no longer with company What a bummer but the girl who answered was so rude to her than stated Juliet is no longer with the company I'm talking over all her clients and rushed her off the phone I asked who was it and long and behold she said Thea/Theo she said I don't want that company thank you but no thank you

DO NO USE THIS COMPANY, NONA deliberately misleads you to sign, once you are on the policy and you…read moreneed to cancel because its nothing like what you were promised initially, they will charge you with $500 in cancelation fees and try to send you to collection. This business is a scam. Nona is a liar and thief. My policy more than tripled from what i was quoted.

Mr. Medlin was so incredibly helpful and kind to me yesterday as I switched to Allstate for auto…read moreinsurance. He answered all of my questions thoroughly, and took the time to be sure everything in my policy was the way I wanted it. He made the entire process (which I had been dreading, by the way) very easy and painless. I definitely recommend his services!

Josh Benton is the most helpful and honest insurance agents I've met in a long time. My family was…read morein the insurance business for many years so I know what I'm talking about. Thank-you Josh and your amazing team! Paul Bronkar

We have had seamless service since my mother and I switched over to State Farm with Nick Owens. The…read moremonthly rate for my mother's car went down $100. I was able to bundle my home and auto and save beaucoup!(Boo coos $)! Nick was incredibly friendly and thorough on his quote. He made it all quite easy, who knew!! I procrastinated too long thinking this was going to be an ordeal! Absolutely not. 10/10 recommended highly State Farm & Nick Owens. The office off High House Road in Cary.