Jaclyn is very unprofessional. She argued with me and told me to find another Allstate location…read morebecause she and the home office had a miscommunication about her being my agent. I showed she was listed as my agent with the home office of Allstate and Allstate showed her she was my agent. But she said she was not getting paid because she was not listed as my agent. I have been with her since 2009 according to Allstate records. Instead of her calling the home office to clear up the discrepancy she told me to do it. I called the home office and they said there was no problem. Jaclyn did not like that answer and told me to find another agent and this conversation ves over. She refused to take my call. I have changed agents.

We were Allstate clients for 34 years! It took 14 months to get the first homeowners claim in 34…read moreyears resolved. It took 3 months and dealing with Ms Lucas who was very rude and not customer oriented to get all of my policies cancelled (I was done after the 14 mth ordeal) During the 14 months I received zero follow up calls from her even when she knew we were having problems getting issues resolved with our claim. I DO NOT recommend this agent. After requesting the policy cancellation she still tried to make us pay for 3 weeks of coverage that was not needed bc she would not correct the cancellation date to reflect the renew date. I had to contact the corporate office to get things resolved. Good luck if you have her as an agent and have a claim issue.

Highly recommend! Very personable and easy to deal with, the kind of individuals that you would…read morewant to hang out with at the BBQ. Provided a variety of options and took care of specific needs for us instead of just giving us a one size fits all situation

Matt Gorman is incredible!! Not only does he give our entire family great prices with incredible…read moreservice he answers all of your insurance questions!! I wouldn't consider using anyone else!!

This agency has been the best and most responsive agency I have had. I needed quick assistance…read moretoday and Joe Burgess was very quick to take care of all my needs and he did it very thoroughly as well as timely! Thank you for a great experience!! I would highly recommend this FIRM!! 8/28/25

We just moved from CA and I figured this was a good time to shop my property and casualty insurance…read morelines. Josh from Bruce's office team did a great job putting together a package for me that matched and gave me a bit more coverage for less $ - bringing me back to the State Farm fold. The customer service was on point - great follow up to keep me informed/make sure I was satisfied. Definitely recommend these folks!

DO NO USE THIS COMPANY, NONA deliberately misleads you to sign, once you are on the policy and you…read moreneed to cancel because its nothing like what you were promised initially, they will charge you with $500 in cancelation fees and try to send you to collection. This business is a scam. Nona is a liar and thief. My policy more than tripled from what i was quoted.

Mr. Medlin was so incredibly helpful and kind to me yesterday as I switched to Allstate for auto…read moreinsurance. He answered all of my questions thoroughly, and took the time to be sure everything in my policy was the way I wanted it. He made the entire process (which I had been dreading, by the way) very easy and painless. I definitely recommend his services!

Josh Benton is the most helpful and honest insurance agents I've met in a long time. My family was…read morein the insurance business for many years so I know what I'm talking about. Thank-you Josh and your amazing team! Paul Bronkar

We have had seamless service since my mother and I switched over to State Farm with Nick Owens. The…read moremonthly rate for my mother's car went down $100. I was able to bundle my home and auto and save beaucoup!(Boo coos $)! Nick was incredibly friendly and thorough on his quote. He made it all quite easy, who knew!! I procrastinated too long thinking this was going to be an ordeal! Absolutely not. 10/10 recommended highly State Farm & Nick Owens. The office off High House Road in Cary.

Needed a sr-22. Went in, staff were friendly and greeted me with enthusias. McKayla was the agent…read morethat assisted me. She was able to answer all my questions and the process from start to finish was seemless. Would recommend anyone to this Raleigh location.

Awesome bank and customer service is the best. Banker was so professional and pleasant. I'm so…read moreupset I don't recall her name but she is New with the company and is the best! Everything was explained in detail.

The service here is top notch. Lisa has been there for years and is absolutely amazing. Anytime I…read moreneed help she's always there and truly cares about her customers. Only branch I use and will drive out of my way to go there. Treat people that treat others with respect

This office is an extension of their Raleigh location. So if you live beyond Raleigh, no worries…read moreKnightdale has your back. Rimmer Insurance is first class. Their staff is awesome & this location has Spanish speaking staff to assist. Sometimes you just need to know that you're taken care of and not have to worry. The ladies here are just as awesome and always are there to answer all my questions. Reliable and thorough & when you're talking business that's all you can ask for!