I want to say that both Jessica And Gregory Hill helped me through all my auto insurance needs and…read moreI highly recommend Direct Auto for their great customer service and auto rates. Keep up the great work!!!

When I first moved to Nc 5 years ago I had direct auto and left months later because price…read moreincrease. I was going to the office on Avent ferry rd In Raleigh and customer services was amazing . Fast forward 4 years today I'm back with direct auto because it cheaper with adding my child who is a first time driver . I set up my policy with Juliet a year ago who was amazing plus customer service friendly. she responded to emails returned my phone calls in a timely matter. Something happened and my policy was canceled I called Juliet to asked why but she was on vacation so the young lady who picked up the phone Theo was her name was just as nasty as she can be made me feel like why am I giving this company my money . She couldn't explain nothing sounded like she didn't even want to help me kept putting me on hold coming back laughing apologizing saying she was looking I got so feed up because I wasn't getting the help I needed I just stated to her I will wait to Juliet comes back she said ok have a good day and hung up on me that made me feel like she wasn't even trying to help anyway i emailed Juliet she called back 2 day later after her vacation and got me set with no problem I now referred my sister and 2 co workers. so today my really good friend needed insurance for her car I referred her to Juliet. when she called they say she no longer with company What a bummer but the girl who answered was so rude to her than stated Juliet is no longer with the company I'm talking over all her clients and rushed her off the phone I asked who was it and long and behold she said Thea/Theo she said I don't want that company thank you but no thank you

I went toy local GEICO office in Raleigh on Falls of Nurse road. I had a problem with my GEICO…read moreaccount that was really concerning me. Shelley went above and beyond to help me solve my dilemma. She was very kind, patient, knowledgeable and timely. Very professional personnel. Thank you Shelley!

Greatest customer service I have ever received at a local insurance agency. Not sure what the other…read morecomments are referring to, perhaps they visited another location. They were very thorough in explaining the policies, including what was covered and not covered. I don't think you will find a better local insurance agency to work with in Raleigh.

I too have insurance with Gabe Norris out of the Benson office and my experience has been the…read morecomplete opposite of my co-reviewer. My family and I were also affected by Hurricane Florence and though the process hasn't been the fastest in the world, that's at no fault of Gabe's. He's left no call unanswered and no stone unturned when it comes to returning calls and helping my family through this process. We greatly appreciate all he and everyone at Farm Bureau has done for us during this difficult time and are so thankful to have him in our corner and as our Farm Bureau agent!

I have insurance through Gabe Norris. I live in Wilmington NC. My family and I have been effected…read moreby hurricane Florence. We have extensive yard damage, water damage, and black mold growing. My husband, children, and I are still living in these conditions. I filed a claim on September 21, 2018. Was told I would hear back from them.. NOTHING. I called back September 26, 2018 I was told they would get right on it I would hear back. NOTHING. I called back October 2, 2018. I was told again they would get right on it. NOTHING. October 3, 2018 I called the Farm bureau hub in Raleigh, NC after looking into it they let me know that Gabe Norris's office never filed anything until October 2, 2018. It is now October 10, 2018 and I still have not heard anything. It has almost been a month. The insurance office/agency has never on their own called to check in or see if things are moving along. They have never tried to help or make this even a tiny bit easier for us. I have contacted the better business bureau. I am not sure if it will do any good but I felt it was necessary. I am not one to leave reviews, but take my word and do yourself and your family a favor and look some where else when looking for an insurance agent/agency!

Had an negligence error on my account but customer support cleared the issue right away. Very…read moreinvolved team.

I have used Chris Marr at the Glenwood Branch in Raleigh N.C several times…read more He is very knowledgeable. responsive and tuned in to my needs. I can't reccomend him enough. Also, the branch has very friendly and helpful front desk people. Give them all a big raise!! Chuck Grantham

So in an effort to conserve money I switch insurance companies. I combined my home and auto…read morepolicies and moved to this company. The sales staff is great and will try and get the best price for you. I was not even with the company for a couple of months before I had to file a few claims, 1 home and 2 auto claims, all within a weeks time. The auto claims were made at the same time as a drunk driver totaled 2 of my autos parked in the driveway at the exact same time. The insurance adjuster was nice and set me up in a rental right away. I kept the rental for about 6 weeks. That was much better that what Nationwide would have done, because my neighbor has them, and as soon as their claim was settled, they took the rental back the same day, even before the check was cut. With the claim department, the said that even after I cash the check, if I find evidence that my vehicle was worth more, just to send them the info, and they would add it to my claim. That was good customer service on their part.

Reid will be my go to when I need more coverage. He took his time to talk with me multiple times…read moreand walk me through the process. He was honest and straight forward, an all around great experience. Even I did not go with him in the end because I only needed car coverage and there was a better deal elsewhere, he encouraged me to take that deal. I would highly recommend Reid Johnson and will definitely bring my business his way next time. Thanks Reid!

Had Srinivasu come to my home to notarize a couple of documents. He was on time, very professional,…read morefriendly, efficient, and kind. Highly recommend for your needs.

Needed a notary that was able to come to my house to notarize multiple real estate sale documents…read morefor myself and my son. Was actully early than scheduled but was fine for a sunday. Very affordable and professional. Would highly recomend for any one that needs a mobile notary that can work around your schedule on short notice. Will use again in future. They also offer many other financial needs--estate planning etc.........

SECU has always done an extra special job with customer service. I have found that they will go out…read moreof their way to make you happy or service your concern. I have always been greeted by a smile and a hello when I entered any SECU. They are quick to take care of your transaction with a friendly attitude. If you are able, make this your home for your savings and checking. They do offer other services as well.

NEVER PUT CASH IN AN ATM. I deposited a large amount of cash and because the machine did not…read morerecognize a single dollar the entire machine shut down and I received no credit. The machine kept my money. The Credit Union has to follow there procedure of going to the ATM and physically counting the money which would take up to 48 hours. So now I have no money, no credit and all they did was say they were sorry. So much for that great SECU customer service. Lesson learned - NEVER PUT CASH IN AN ATM!!